Sr Sales Officer/ Sales Officer

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Position Overview: 

Addonblue has an immediate opening for a Sr. Salesforce Developer. If you meet the below mentioned requirements and skills and looking for a career opportunity where you can be rewarded for your skills and expertise, then this is the ideal opportunity for you waiting! 

What you’ll bring: 

• 4+ years of strong Salesforce development experience including Apex and Lightning  
• Knowledge of Salesforce best practices using Apex and Lighting  
• Experience in web development technologies including HTML, JavaScript, CSS 
• Experience with Salesforce Integration Patterns 
• Experienced on Lightning components by using Aura/LWC framework 
• Good at troubleshooting/debugging Salesforce application and providing technical solutions 
• Experience with GitHub or any other version control  
• Excellent knowledge in Force.com Apex Classes, Apex triggers, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Lightning   
•  

What you’ll be doing: 

• You’ll work with stakeholders and end-users to gather, understand, and define business requirements 
• You’ll judges the trade-offs with technology and feasibility to makes choices that fit the constraints of the project 
• You will wear many hats and are responsible for everything from requirements gathering, Salesforce configuration, code development, software integration, testing, and post deployment support 
• You’ll be actively communicating development progress to the stake holders  
• You’ll be proactively engaged in continuous improvement efforts for application design, support, and practice development efforts 
• You’ll leverage technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance 
• You’ll performs regular reviews on implementation done by less experienced developers and provide feedback and suggestions for those codes  
• You’ll lead & mentor the junior and mid-level developers of the team, and designate tasks to team members in a balanced and effective manner  
•  

Ideally, you’ll also have: 

• Salesforce Certified Platform Developer I  
• Salesforce Certified Platform Developer II  
• Salesforce Certified Administrator  
• Salesforce Certified Platform App Builder  
• Salesforce Certified Architect (any of the architect certification)  
• Degree in Computer Science, IT, Computer Engineering, MIS 
•  

Skills and Abilities Required: 

• Strong analytical and interpersonal skills 
• Ability to work in a fast-paced environment 
• Ability to handle queries, problems, comments, objections and apply appropriate measures 
• Ability to prioritize and balance multiple tasks while successfully achieving deadlines for tasks 
• Possesses relationship building skills combined with a collaborative personal style with desire and drive for results 
• Strong communication skills, both written and verbal 
• Attention to detail 
• Ability to meet shifting deadlines 

• Create a brand and positioning strategy for the company. Own key P&L goals including TVL, User acquisition, and # users across multiple chains
• Segmentation, targeting, and acquisition strategies across user segments and channels
• Design and implement company brand strategy on social media, including Twitter, Discord, Medium, and Telegram
• Build and execute communications campaigns across different Proof of Staking chains that tell the company story to multiple audiences
• Work with influencers, community to expand the audience and widen the reach of the company
• Design community development and engagement strategies. Manage community managers and implement community strategy

Essential Skills & experience:

• Goal-driven, Structured thinker and Operator
• Experience with Community building across social media
• 1-3 years in growth marketing or product marketing, preferably with experience in the blockchain/cryptocurrency space
• Excellent verbal and written communication skills (English). Multiple languages is a plus.
• Prior community management experience is a plus

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We are looking for top-notch, motivated engineers to come join our growing team at IK.

Who you are

• You have 2 - 7 years experience.
• You love the buzz of a highly productive and fast moving team.
• Strong product and design sensibilities and an obsessive attention to detail.
• You have a get-things-done attitude and deep empathy for users and fellow teammates.
• You can write testable, maintainable code that’s easy to understand.
• You love coding and look forward to taking on complex, abstract features.
• You don't care about front end, backend kinda titles. You like working anywhere in the "stack".
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• Experience with the Django & Python universe.
• Experience with both Relational and NoSQL DBs.
• Competitive Programming experience.
• A keen desire to problem solve, brainstorm and debate during the interview.

What will excite you

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team.
• Contribute to every area of our business. Have a real impact with your work.
• Top of the line compensation.

Requirements

• 3+ years of experience developing modular front-end components using HTML, CSS, JavaScript/Jquery, JSON and micro formats.
• 2+ years of experience in React.
• Played with Webpack and Modular architecture.
• Solid understanding of user-centered design principles.
• Experience in cross-browser compatibility.

Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.

Look forward to speaking with you soon!