UX Designer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

We are looking for a highly skilled Senior Full Stack Developer with experience in building secure, scalable, and high-performing web applications for eLearning or fintech platforms. The ideal candidate will have a strong background in multi-tenant dashboards, role-based access control, and API integrations, with a proactive, go-getter mindset.

Key Responsibilities:

• Develop and maintain multi-tenant dashboards with role-based access control (RBAC) and hierarchical permission models.
• Implement authentication, authorization, and session management across different user tiers, ensuring secure handling of credentials and sensitive data.
• Integrate LMS systems, third-party APIs, and fintech services while maintaining data integrity and security.
• Ensure secure hosting, multi-layered application protection, and adherence to IT standards and best practices.
• Optimize applications for performance, scalability, and reliability across platforms.
• Collaborate with cross-functional teams, including designers, content developers, and project managers, to deliver end-to-end solutions.

Required Skills & Experience:

• Proven full-stack development experience with technologies such as JavaScript, React, Node.js, Python, Java, or similar.
• Hands-on experience with multi-level user management, RBAC, and dashboard architectures.
• Strong knowledge of APIs, hosting, cloud services, and secure deployment practices.
• Familiarity with data security protocols, fintech integrations, and enterprise IT standards.
• Excellent problem-solving skills, proactive approach, and ability to work independently.

Preferred:

• Experience in eLearning platforms (SCORM, xAPI) or fintech solutions.
• Knowledge of database optimization, caching, and performance tuning.
• Experience with international eLearning projects or multi-location deployments.

Job description:

Roles & Responsibilities

At Dolat, code is our business, so naturally, the Core Engineering and Systems team is at the centre of what we do. Our community of developers has designed and continues to enhance one of the fastest trading platforms using the latest tools and technologies. As a Software Developer, you’ll draw upon your computer science, mathematical, and analytical abilities to develop complex and nimble code used to grow our business and increase the efficiency of the global financial markets. Your responsibilities may include any of the following, which will require you to exercise discretion and independent judgment:

 Augmenting, improving, redesigning, and/or re-implementing Dolat's low-latency/high throughput production trading environment, which collects data from and disseminates orders to exchanges around the world

 Optimizing this platform by using network and systems programming, as well as other advanced techniques

 Developing systems that provide easy access to historical market data and trading simulations

 Building risk-management and performance-tracking tools

 Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips

 Implementing domain-optimized data structures

 Learn and internalize the theories behind current trading system

 Participate in the design, architecture and implementation of automated trading systems while taking ownership of system from design through implementation

Skills & Experience

 A strong background in data structures, algorithms, and object-oriented programming in C++

 Exchange Connectivity experience a plus

 Familiarity with Linux environments; Windows a plus

 High level knowledge & competencies in one or more of the following areas: TCP stack optimization Multi-core 1 machine parallelism Low level performance / cache optimization / profiling

Additional requirements include:

 Experience in distributed and/or highly concurrent systems is a plus

 Experience in low-latency systems and/or high transaction environments is a plus

 A passion for new technologies and ideas

 The ability to manage multiple tasks in a fast-paced environment

 Experience in network topologies and protocols like TCP and UDP

Position: Oracle DBA

Experience: 6–8 Years

Key Responsibilities:

Install, configure, and maintain Oracle databases in production and non-production environments.

Perform database tuning, backups, and recovery.

Monitor database performance and implement improvements.

Ensure data security and compliance with audit requirements.

Handle upgrades and patching of database environments.

Skills Required:

Strong experience with Oracle 11g/12c/19c.

Hands-on with RMAN, Data Guard, and Oracle RAC.

Proficient in writing complex SQL and PL/SQL.

Oracle Certified Professional (OCP) preferred.

Job Title: React Lead Developer

Location: Airoli, Mumbai

Work Mode: Work from Office (WFO) – Full-time

About the Role:

We are seeking a highly skilled and experienced React Lead Developer to join our growing team in Airoli, Mumbai. The ideal candidate will lead front-end development efforts, mentor developers, collaborate closely with cross-functional teams, and play a key role in delivering scalable, high-performance web applications.

Key Responsibilities:

• Lead the design and development of responsive web applications using React.js
• Collaborate with UX/UI designers, product managers, and backend teams to deliver high-quality products
• Write clean, maintainable, and well-documented code
• Optimize applications for performance and scalability
• Conduct code reviews and ensure coding best practices are followed
• Mentor and guide junior developers in the team
• Participate in architectural discussions and contribute to tech strategy
• Keep up with emerging trends and technologies in frontend development

Required Skills & Experience:

• 6+ years of experience in frontend development, with at least 3 years in React.js
• Strong proficiency in JavaScript (ES6+), HTML5, CSS3, Redux, and REST APIs
• Experience with React Hooks, Context API, and component-based architecture
• Familiarity with Webpack, Babel, and modern build tools
• Experience with version control tools like Git
• Exposure to Agile methodologies and CI/CD pipelines
• Strong problem-solving and debugging skills
• Excellent communication and leadership qualities

Nice to Have:

• Experience with TypeScript, Next.js, or React Native
• Exposure to cloud platforms (AWS/Azure)
• Familiarity with testing frameworks (Jest, Cypress, etc.)

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Job Title: Lead Bankfast Engineer

We are looking for a Lead Engineer with hands-on experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP). The successful candidate will play a pivotal role in the design, integration, and deployment of BXP, ensuring the platform is optimized to meet our business objectives. This role requires a deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various teams.

Key Responsibilities:

• Lead Implementation Projects: Oversee the full lifecycle of implementing Sandstone Technology's BXP, from requirements gathering to deployment and post-launch support.
• Architect Solutions: Design and develop scalable and secure solutions within the BXP framework, ensuring optimal performance and alignment with business goals.
• Technical Leadership: Lead and mentor a team of engineers, fostering a collaborative and innovative environment that drives successful project outcomes.
• Integration: Seamlessly integrate BXP with existing banking systems and third-party services, ensuring data consistency and secure transactions.
• Customization: Tailor the BXP platform to meet specific business needs, including developing custom components and features.
• Collaboration: Work closely with product managers, UX/UI designers, and other stakeholders to ensure the platform delivers an exceptional user experience.
• Quality Assurance: Implement best practices in coding, testing, and deployment to ensure high-quality deliverables with minimal defects.
• Problem Solving: Troubleshoot and resolve technical issues during and after the implementation, ensuring a smooth user experience.
• Documentation: Create and maintain detailed technical documentation, including system architecture, configurations, and operational procedures.
• Continuous Improvement: Stay informed about the latest developments in Sandstone Technology and other digital banking platforms, and recommend enhancements to keep our solutions cutting-edge.

Qualifications:

• Experience:
• Minimum of 7 years of experience in software engineering, with at least 3 years of experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP).
• Proven track record in leading technical teams and delivering successful digital banking projects.
• Technical Skills:
• Proficiency in modern programming languages and frameworks (e.g., Java, .NET, Angular, React).
• Strong understanding of API development, microservices architecture, and cloud-based deployments (AWS, Azure, or GCP).
• Extensive experience with Sandstone Technology's BXP, including customization and integration capabilities.
• Product Knowledge: In-depth understanding of digital banking solutions, customer onboarding, loan origination, and other financial products within the BXP ecosystem.
• Leadership: Demonstrated ability to lead and inspire engineering teams, fostering a culture of innovation and excellence.
• Agile Methodologies: Experience working in Agile/Scrum environments and leading Agile teams.
• Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical challenges.
• Communication: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with other digital banking platforms and technologies.
• Certification or formal training in Sandstone Technology products.
• Familiarity with regulatory requirements in the financial services industry, particularly in digital banking.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 3+ years in sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

• At least 2+ years of Handson in developing solutions on Microsoft Azure Platform
• 5+ years of industry experience designing and developing enterprise scale services & platforms 
• 5+ years of experience in C# with solid analytical, debugging, and problem-solving skills
• At least 1.5 year of hands-on experience with React JS/ Typescript /Bootstrap/Angular related frameworks
• At least 3+ Year Hands on in Relational Database SqlServer/ Azure SQL.

Responsibilities

• Ability to translate Wireframes and Visual Designs into functional web apps using React, Node.js, and Mongo
• Creating RESTful services with Node.js
• Architect scalable web architectures
• Be responsive to change requests and feature requests Ability to wear many hats and learn new technologies quickly

Experience

• 1-2 years with Node.js and Express
• Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
• Experience using asynchronous RESTful services (JSON)
• Experienced in creating RESTful web services and API
• Experience with JWT/OAuth
• Experience with MongoDB, MySql

Requirements

• Fluent knowledge of the latest HTML/CSS standards and best practices
• Working knowledge of JavaScript, React, Node.js and Express
• Understanding of HTTP methods and how server-side code is processed on the client
• Working knowledge of front end optimization and performance techniques
• Experience building responsive websites
• Able to handle multiple projects and competing deadlines
• Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation