Senior Test Engineer-Test Lead

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Role overview

• Overall 5 to 7 years of experience. Node.js experience is must.
• At least 3+ years of experience or couple of large-scale products delivered on microservices.
• Strong design skills on microservices and AWS platform infrastructure.
• Excellent programming skill in Python, Node.js and Java.
• Hands on development in rest API’s.
• Good understanding of nuances of distributed systems, scalability, and availability.

What would you do here

• To Work as a Backend Developer in developing Cloud Web Applications
• To be part of the team working on various types of web applications related to Mortgage Finance.
• Experience in solving a real-world problem of Implementing, Designing and helping develop a new Enterprise-class Product from ground-up.
• You have expertise in the AWS Cloud Infrastructure and Micro-services architecture around the AWS Service stack like Lambdas, SQS, SNS, MySQL Databases along with Dockers and containerized solutions/applications.
• Experienced in Relational and No-SQL databases and scalable design.
• Experience in solving challenging problems by developing elegant, maintainable code.
• Delivered rapid iterations of software based on user feedback and metrics.
• Help the team make key decisions on our product and technology direction.
• You actively contribute to the adoption of frameworks, standards, and new technologies.

About The Role

Location: Remote / Hybrid (India Preferred)

Experience: 03–10 years of relevant experience

Reports to: CEO/Co-founder

Type: Full-Time

Tech Stack: Python, Frappe, LangChain, Neo4j, FAISS, React.js, AWS/GCP/Azure

What You’ll Do

● AI/ML Development

○ Build AI-powered student learning insights using Graph Databases (Neo4j), FAISS,

Sentence Transformers, and OpenCV (ResNet-50).

○ Develop Retrieval-Augmented Generation (RAG) and reinforcement learning models to

personalize content and assessment.

○ Research and implement multi-modal generation (text, image, voice) for highly

personalized learning interactions.

○ Fine-tune and optimize transformer-based models (e.g., GPT, BERT) to deliver contextual,

culturally relevant learning experiences.

● Backend & API Development

○ Architect and build scalable backend using Frappe, FastAPI, or Django.

○ Develop REST and GraphQL APIs to connect PAL with TAP’s LMS, Glific, and content

repositories.

○ Integrate Redis and Celery to manage background inference processes.

○ Connect with Glific APIs to power our AI-driven WhatsApp learning chatbot.

● Frontend & User Experience (Optional)

○ Develop a React.js-based student dashboard for real-time learning insights and content

delivery.

○ Collaborate closely with our UX team to ensure intuitive and accessible design.

● Cloud & Deployment (DevOps)

○ Deploy and scale models across cloud platforms: AWS, GCP, or Azure.

○ Implement CI/CD pipelines (Jenkins, Cypress.io) to ensure continuous delivery and testing.

○ Use Docker and Kubernetes for managing containerized deployments.

● AI-Driven Security & Automation

○ Ensure data privacy and compliance by embedding AI-powered security checks.

○ Automate personalized content delivery through NLP chatbots and AI workflows.

Who You Are

● You’ve worked on AI/ML systems at scale, especially in EdTech, SaaS, or social impact settings

● You’ve built or fine-tuned models with GPT/BERT, FAISS, LangChain, or custom embeddings

● You know how to move between backend complexity and real-world deployment

● You’ve used tools like Zapier, N8N, or FastAPI in production

● You don’t just write code — you write roadmaps, define structure, and love cross-functional

collaboration

● Bonus: You’ve dabbled in adaptive learning, NLP in regional languages, or multimodal AI

What You Can Expect?

● Real ownership – You’ll lead architecture, experimentation, and rollout

● Deep learning – Work with experienced leaders across product, pedagogy, and AI

● Remote flexibility – Work from anywhere, build for everywhere

● Bold pace, clear values – We move fast, think big, and always center the child

● Future leadership track – Opportunity to grow into a Tech/AI Lead role as we scale

● Full transparency – Competitive salary, equity potential, and clarity on what’s next

Strong Associate Manager – Customer Success, Account management Profile

Mandatory (Experience 1) – Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.

Mandatory (Experience 2) – Must have experience managing clients in the outside India market (Preferrably US/America clients)

Mandatory (Experience 3) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.

Mandatory (Experience 4) – Must have strong technical understanding of digital advertising / programmatic platforms/software products

Mandatory (Company): B2B SaaS (AdTech experience is highly preferred)

Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call

Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume

ROLES AND RESPONSIBILITIES

We are looking for an experienced Logistics Executive with 5 years of proven expertise in managing end-to-end logistics operations, transportation coordination, warehouse management, and supply chain optimization. The ideal candidate should have strong analytical, coordination, and problem-solving skills, with a solid understanding of logistics software and industry best practices.

• Plan, implement, and monitor inbound and outbound logistics operations.
• Coordinate with suppliers, transporters, warehouses, and internal departments to ensure smooth and timely deliveries.
• Optimize transportation costs and delivery timelines through effective route planning and carrier negotiation.
• Monitor inventory levels, stock movements, and ensure proper documentation and record-keeping.
• Track shipments and resolve issues related to delays, damages, or losses.
• Analyze logistics data and prepare regular reports on KPIs (cost, delivery times, inventory levels, etc.).
• Continuously improve processes to increase efficiency and reduce operational costs.
• Use ERP/logistics software (e.g., SAP, Oracle, TMS, WMS) for planning and execution.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5 years of hands-on experience in logistics or supply chain roles.
• Knowledge of logistics procedures, transportation management, and inventory control.

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

• Write clear, concise, and complete sentences
• Focus on key responsibilities critical to the position
• Base the content on the responsibilities and duties of the position
• Include expectations of a fully proficient incumbent meeting all position requirements
• When indicating the percentage of time spent on each duty, consider what is performed over a given period of time
• The percentages must total 100% and should not be smaller than 5% or greater than 50%
• Use explanatory phrases telling why, how, where, or how often to add meaning and clarity

Artifex HR is looking to hire an HR recruiter to manage our recruitment cycle. The job involves identifying potential hires, evaluating, interviewing candidates and post recruitment checks.

JOB RESPONSIBILITES:

- Sourcing candidate CVs from various job portals by posting ads and following up

- Placing job advertisements

- Using company’s database/ reference/ networks & teams

- Pre-screening activities before scheduling of interviews

- Co-ordinating between potential candidates during subsequent rounds

- Making referral checks for the new hires before they’ve been placed with the company

- Finalizing salaries and sending out offer letters to selected candidates

- Ensuring that the candidates join and are given a date of joining

JOB REQUIREMENTS:

- 6 months to 2 years of work experience as an IT Recruiter or similar role

- Experience with IT recruitment is preferred

- Degree in Human Resources Management, Organizational Psychology or relevant field

- Experience with sourcing techniques and familiarity with handling job portals

- Excellent verbal and written communication skills

EXPERIENCE: 6 months to 2 years

SALARY: Up to 20,000 per month