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Client Servicing Manager

Client Servicing Manager at Hunarstreet Technologies Pvt Ltd · Mumbai · 5 - 10 years · ₹2L - ₹6.5L / yr · Profitable · Posted 6 Oct 2026

5 - 10 yrs
₹2L - ₹6.5L / yr
Mumbai
Skills
Client Servicing
Client Management
client relationships
Event
Account Management
Key account management

Location: Goregaon, Mumbai

Job Type: Full-Time

Experience: 5+ Years

Industry: Event Management


Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.


Key Responsibilities

  • Serve as the primary point of contact for clients.
  • Build and maintain long-term client relationships.
  • Understand client objectives and communicate requirements to internal teams.
  • Coordinate across multiple departments to ensure timely project execution.
  • Manage client expectations and provide effective solutions when needed.
  • Track project progress and maintain regular communication with stakeholders.
  • Prepare account status reports and post-project reviews.
  • Identify opportunities to expand and strengthen existing client accounts.
  • Address client concerns promptly and ensure high satisfaction levels.
  • Stay informed about industry trends and market developments.


Required Qualifications

  • Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
  • Minimum 5 years of experience in client servicing, account management, or a similar role.
  • Strong relationship management and stakeholder handling skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple projects simultaneously.
  • Proficiency in MS Office and CRM tools.


Preferred Skills

  • Strong problem-solving and organizational abilities.
  • Detail-oriented with a proactive approach.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Professional and customer-focused mindset.


Benefits

  • Competitive compensation package.
  • Career growth and development opportunities.
  • Collaborative and professional work environment.
  • Exposure to diverse and challenging projects.


Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.

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About Hunarstreet Technologies Pvt Ltd

Founded :
2022
Type :
Services
Size
Stage :
Profitable

About

At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.

We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.

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Position: Senior Account Manager

Experience: 10+ Years

Industry: IT Services / Software Development / Technology Consulting

Location: Coimbatore / Hybrid

Joining: Immediate / Within 30 Days


Primary Skills: Enterprise Account Management, Strategic Client Relationships, Revenue Growth, Account Expansion, Consultative Selling, Commercial Negotiations, Account Profitability, Stakeholder Management.

Preferred Skills: AI/ML Services, Digital Transformation, Enterprise Software, HubSpot CRM, International Account Management, Agile Delivery.


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Our global team brings together experienced technology professionals from organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini.

We work with clients ranging from innovative startups to large enterprises, delivering custom AI solutions, software engineering services, and digital transformation initiatives.

We're looking for a Senior Account Manager who can take ownership of strategic client relationships, drive account growth, and build long-term partnerships with enterprise customers.

This role goes beyond traditional account management. You will be responsible for understanding client business objectives, identifying new opportunities, growing existing engagements, managing commercial relationships, and ensuring long-term account success.

The ideal candidate combines strong business acumen, consultative selling capabilities, commercial ownership, and the ability to engage confidently with senior executive stakeholders.

Key Responsibilities

1. Strategic Account & Client Relationship Management

  • Own and manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for client leadership.
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  • Understand client business objectives, technology roadmaps, operational challenges, and long-term priorities.
  • Develop strategic account plans covering revenue targets, stakeholder mapping, growth opportunities, risks, and client retention.
  • Act as a trusted advisor to clients, identifying opportunities where technology and AI solutions can create business value.
  • Maintain strong client engagement throughout discovery, solutioning, project execution, and account expansion.

2. Revenue Growth & Business Development

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  • Identify opportunities for upselling, cross-selling, new projects, additional engineering teams, and new service offerings.
  • Develop account expansion strategies based on client requirements and emerging business opportunities.
  • Lead consultative discovery discussions to understand business challenges and identify potential technology solutions.
  • Build business cases, ROI models, and commercial proposals to support client investment decisions.
  • Maintain a healthy sales pipeline and provide accurate revenue forecasts.
  • Drive renewals, contract extensions, and long-term engagement opportunities.

3. Commercial Ownership & Negotiations

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  • Manage Master Service Agreements (MSAs), Statements of Work (SOWs), rate cards, renewals, and change requests.
  • Monitor account revenue, gross margins, delivery costs, and overall profitability.
  • Identify commercial risks and take proactive measures to protect account margins.
  • Work closely with finance, pre-sales, and delivery teams to ensure commercial commitments are realistic and sustainable.
  • Balance client expectations with business objectives and organizational profitability.

4. Delivery Governance & Client Success

  • Partner with engineering and delivery leaders to ensure projects meet agreed scope, quality, timelines, and commercial expectations.
  • Participate in project planning, scoping discussions, and SOW preparation.
  • Establish account governance through regular client reviews, monthly business reviews, steering committee meetings, and Quarterly Business Reviews (QBRs).
  • Monitor client satisfaction, account health, delivery performance, and potential relationship risks.
  • Manage senior-level escalations and lead recovery plans for at-risk accounts.
  • Ensure effective communication between clients and internal delivery teams.
  • Stay involved beyond contract closure to ensure successful execution and long-term client retention.

5. Consultative Selling & Solutioning

  • Work closely with pre-sales and technical teams to understand client requirements and develop relevant technology solutions.
  • Lead client discovery sessions and translate business challenges into solution opportunities.
  • Drive proposals, solution presentations, and commercial discussions.
  • Position Techjays' AI, software engineering, automation, and digital transformation capabilities based on client business needs.
  • Communicate the business value, expected outcomes, and ROI of proposed solutions.
  • Ensure that client expectations and commercial commitments are aligned with actual delivery capabilities.

6. Leadership & Account Management Excellence

  • Mentor and guide junior account managers and support the development of account management capabilities.
  • Establish structured account management processes, playbooks, reporting standards, and account health metrics.
  • Improve pipeline visibility, revenue forecasting, and account performance reporting through CRM systems.
  • Share market intelligence, client feedback, and growth opportunities with senior leadership.
  • Contribute to service offering development and go-to-market strategies based on client insights.

Required Skills & Experience

Account Management & Enterprise Sales

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  • Demonstrated experience in account expansion, upselling, cross-selling, renewals, and revenue generation.
  • Strong experience managing long-term, complex client engagements and multiple stakeholders.
  • Experience handling international clients and global enterprise accounts.

Business & Commercial Acumen

  • Strong understanding of account revenue, gross margins, profitability, pricing, and commercial planning.
  • Hands-on experience negotiating MSAs, SOWs, rate cards, contract renewals, and change requests.
  • Ability to develop account growth strategies, business cases, and ROI models.
  • Experience managing revenue forecasts, sales pipelines, and account financial performance.
  • Understanding of IT services engagement models, including Fixed Price, Time & Material (T&M), and Dedicated Teams.

Client & Stakeholder Management

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  • Strong consultative discovery and executive-level communication skills.
  • Ability to identify key decision-makers, understand stakeholder dynamics, and influence complex buying decisions.
  • Experience managing client escalations, resolving relationship challenges, and turning around at-risk accounts.

Technology & Delivery Understanding

  • Good understanding of the software development lifecycle (SDLC), software engineering, and technology delivery models.
  • Familiarity with AI/ML, automation, enterprise software, and digital transformation services.
  • Ability to collaborate effectively with engineering, pre-sales, product, and delivery teams.
  • Understanding of Agile methodologies and distributed delivery environments.

Tools & Reporting

  • Hands-on experience with CRM platforms, preferably HubSpot.
  • Familiarity with pipeline management, revenue forecasting, account reporting, and account health metrics.
  • Strong presentation, negotiation, and business communication skills.

What We're Looking For Beyond Skills

  • Business Ownership: Takes responsibility for account revenue, profitability, retention, and long-term growth.
  • Strategic Thinking: Understands the bigger business picture and identifies opportunities beyond immediate client requirements.
  • Executive Presence: Can confidently engage with senior decision-makers and build trusted business relationships.
  • Commercial Mindset: Understands the balance between client satisfaction, delivery commitments, revenue, and profitability.
  • Consultative Approach: Asks the right questions, understands business challenges, and positions solutions that deliver measurable value.
  • Accountability: Remains involved throughout the client lifecycle, from opportunity discovery to successful delivery and expansion.
  • Problem-Solving: Handles difficult client situations, escalations, and commercial challenges with a structured approach.
  • Leadership: Can guide internal teams, mentor junior account managers, and influence stakeholders without relying on formal authority.

Nice to Have

  • Experience building or scaling an account management function.
  • Experience developing account management processes, playbooks, and performance metrics from scratch.
  • Previous experience mentoring or leading a team of account managers.
  • Familiarity with AI/ML services, intelligent automation, and enterprise AI solutions.
  • Experience working with global clients and distributed engineering teams.
  • MBA or relevant postgraduate qualification.


Join Techjays

If you're someone who can build lasting enterprise relationships, identify business opportunities, drive account revenue, and turn client partnerships into long-term business growth, we'd love to hear from you.

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The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.


We are a 70+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.



The Opportunity:


Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.




Responsibilities:


  • Manage a portfolio of current customers. 
  • Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
  • Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
  • Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
  • Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
  • Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.
  • You will be assigned customers from USA and EU+UK (primarily); and will work from 8pm to 5am IST



What An Ideal Candidate Would Look Like:


  • 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
  • Good communication skills especially with Enterprise customers from around the globe are necessary.
  • Must have experience in upselling, cross selling and gauge customer requirements.
  • Must have good presentation skills and hold of understanding customer’s business requirements.
  • Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
  • Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
  • Must have experience of tracking product usage and instrumentation for Customer Success Management.
  • May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.



Work Expectations:


Within 1 month

  • You should have a complete hold of the product and value customers are getting from it.
  • Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
  • Drive at least 1 QBR from existing customers.


Within 3 months

  • You need to have a clear understanding of onboarding customers. 
  • Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
  • Complete at least 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value ++.
  • Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
  • At least 1 referral from existing customers.


Within 6 months

  • You should have discipline and document all of the ongoing discussions. 
  • Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
  • We need an owner for this position who can in future build the CSM team below to drive overall customer success.


Personality traits we really admire:

  • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
  • Great attitude to ask questions, learn and suggest process improvements.
  • Has attention to details and helps identify edge cases.
  • Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
  • Follows timelines and absolute commitment to deadlines.


Interview Process: 


  • Round 1 - Profile Evaluation
  • Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
  • Round 3 - Call with the CSM team to review your assignment
  • Round 4 - Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
  • Round 5 - HR Discussion


Compensation:

  • As per Industry Standards


We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.


Please be aware that all your customers will include Enterprises and Fortune 500 companies.


Why Join Us:


  • Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
  • Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
  • Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
  • Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
  • Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
  • Work Schedule: Flexible working environment with remote work if required.
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FreeADS
Remote only
0 - 10 yrs
₹1L - ₹3L / yr
Communication Skills

We are looking for Receptionist/ Customer care cum Business Development Executive for our E commerce business. This is remote job which can be done from home.

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Leading Regulatory Technology (RegTech) solutions Company
Leading Regulatory Technology (RegTech) solutions Company
Agency job
via talentumHR by Nidhi Khulbe
Chennai
5 - 10 yrs
₹10L - ₹12L / yr
Sales
Compliance
Human Resource Management System (HRMS)
Business Development
Sales presentations
+1 more

Job Opening: Sales Manager (SaaS / RegTech)


Client: Leading RegTech and compliance solutions company in India

Industry: Software (SaaS) / Compliance & Payroll Services

Location: Chennai


Role Overview

We are looking for an accomplished sales professional for our client's Chennai location. You will open doors in a defined territory and be responsible for achieving revenue targets from the prospective customer base.


Key Responsibilities

  • Generate new business through cold calling and outreach.
  • Follow up with prospects and arrange demos and meetings.
  • Build and maintain strong knowledge of the products, industry competitors, and market trends and needs.
  • Forecast, manage, and report on pipeline and sales activity.


Requirements

  • Minimum 5 years of software or services sales experience in the IT industry.
  • Experience selling SaaS, compliance, HRMS, or payroll products and services is highly desirable.
  • Excellent written and verbal communication.
  • Strong presentation skills, with the ability to manage influential clients and C-level customers across corporates.

About the Client

The client is a leading Regulatory Technology (RegTech) company in India that helps organizations across the country with ease of doing business. It offers a multi-tenant SaaS platform (web and mobile) backed by a comprehensive, near real-time legal and compliance database. It also provides compliance and payroll outsourcing services, with an in-house team of legal, compliance, and payroll experts serving clients across India.


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