Software Operational Manager

About the Role

We are seeking a hands-on Tech Lead to design, build, and integrate AI-driven systems that automate and enhance real-world business workflows. This is a high-impact role for someone who enjoys full-stack ownership — from backend AI architecture to frontend user experiences — and can align engineering decisions with measurable product outcomes.

You will begin as a strong individual contributor, independently architecting and deploying AI-powered solutions. As the product portfolio scales, you will lead a distributed team across India and Australia, acting as a System Integrator to align engineering, data, and AI contributions into cohesive production systems.

Example Project

Design and deploy a multi-agent AI system to automate critical stages of a company’s sales cycle, including:

• Generating client proposals using historical SharePoint data and CRM insights
• Summarizing meeting transcripts
• Drafting follow-up communications
• Feeding structured insights into dashboards and workflow tools

The solution will combine RAG pipelines, LLM reasoning, and React-based interfaces to deliver measurable productivity gains.

Key Responsibilities

• Architect and implement AI workflows using LLMs, vector databases, and automation frameworks
• Act as a System Integrator, coordinating deliverables across distributed engineering and AI teams
• Develop frontend interfaces using React/JavaScript to enable seamless human-AI collaboration
• Design APIs and microservices integrating AI systems with enterprise platforms (SharePoint, Teams, Databricks, Azure)
• Drive architecture decisions balancing scalability, performance, and security
• Collaborate with product managers, clients, and data teams to translate business use cases into production-ready systems
• Mentor junior engineers and evolve into a broader leadership role as the team grows

Ideal Candidate Profile

Experience Requirements

• 5+ years in full-stack development (Python backend + React/JavaScript frontend)
• Strong experience in API and microservice integration
• 2+ years leading technical teams and coordinating distributed engineering efforts
• 1+ year of hands-on AI project experience (LLMs, Transformers, LangChain, OpenAI/Azure AI frameworks)
• Prior experience in B2B SaaS environments, particularly in AI, automation, or enterprise productivity solutions

Technical Expertise

• Designing and implementing AI workflows including RAG pipelines, vector databases, and prompt orchestration
• Ensuring backend and AI systems are scalable, reliable, observable, and secure
• Familiarity with enterprise integrations (SharePoint, Teams, Databricks, Azure)
• Experience building production-grade AI systems within enterprise SaaS ecosystems

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript/Angular

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and angular expertise

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

The job would entail managing. nurturing and converting leads generated from the ads and promotions. Client interaction via phone, whataspp. Community management on the LMS and Whatsapp community. Creating Reports, analytics and presentations for the sales funnel, Centre Manager who can coordinate amidst the marketing, ops, social media and trainers team and maintain an effective schedule of services to be offered annually. Additionally, Ability to multitask and work as executive assistant would be appreciated,

About the Company

Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, they are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. They are trusted by leading marketers and agencies in India and is expanding its footprint globally.

Roles & responsibilities:

• Proven experience in Digital Marketing and an understanding of Media channels.

• Identify key audiences - sizing and profile using data points, to determine whether the given audience can achieve the client’s business objective

• Within the aligned audience(s), identify key human truth (insight) using data (quantitative/ qualitative) that leads to a   communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/behavior (from/to)

• Flair for communication and presentation to engage and influence stakeholders positively.

• Creation of tactical plan presentation and supporting media plan templates

• Use an understanding of the campaign and marketplace to contribute ideas for campaign experiments

• Build activation platforms/ideas stemming from data-backed cultural or behavioral insights

• Set budget allocation & key channels identified for each to hit the objective

• Write/develop agency POVs based on the latest trends and developments that matter to our industry/clients

• Work on the brand portfolio, brand positioning, and GTM strategy as necessary

• Expertise in problem-solving and technology development.

Requirements:

• At least 4 years of relevant experience (strategy, media, consulting, research)

• Experience in digital media, advertising, marketing

• Solid grasp of digital marketing, especially a deep knowledge of digital media

• Working knowledge and effective vocabulary across search, social, display, video, and/or programmatic media buying

• Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)

• Ability to navigate the digital ecosystem like Facebook, Google, Twitter, LinkedIn, OTTs

• Understanding of brand and DR objectives

• Deep understanding of planning, audience research and measurement tools; with the ability to land on media solutions

Type, Location,

Full Time @ Anywhere in India

Desired Experience

3+ years

Job Description

What You’ll Do

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table

• 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular2+ and another modern framework
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

Responsibilities

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• An​y framework - ReactJS (Must Have), AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to ​ security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

* Translate designs and wireframes into high quality code.

* Design, build, and maintain high performance, reusable, and reliable Java code.

* Ensure the best possible performance, quality, and responsiveness of the application

* Identify and correct bottlenecks and fix bugs.

* Help maintain code quality, organization, and automatization

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

- Familiarity with continuous integration