Operations Executive (Telecaller)

About the job

ESGA builds and runs capability centers for brands and agencies. If you're looking for a team that's all about collaboration, creativity, growth, inclusivity, and good vibes, then you've found your perfect match. Come join us and let's make magic happen together. We are looking for an associate project manager with strong accountability, coordination, and execution capabilities in a fast-paced environment.

Key Responsibilities:

1. Create, translate, and manage project briefs into clear action plans

2. Coordinate with cross-functional teams; track timelines

3. Ensure smooth delivery while adhering to client requirements and internal processes

Recruitment process:

Stage 1: Resume screening

Stage 2: Cognitive test (20-30 minutes) + assignment (120 minutes)

Stage 3: Final interview

Stage 4: Offer letter

We offer:

1. Inclusive and flexible work environment

2. International clientele

3. Best processes and work practices

4. Unique learning & growth opportunity

5. 5-day work week

Skill(s) required

Analytical Thinking

Attention to Detail

Collaboration

Effective Communication

Interpersonal skills

Logical reasoning

Process Management

Project Management

Risk Management

Stakeholder Management

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Position: Python Developer – ERPNext Customization

Location: Hyderabad (On-site)

Working Hours: Standard Office Timings

Role Overview:

We are looking for an experienced Python Developer with strong expertise in ERPNext and the Frappe framework to design, develop, and customize ERP modules and integrations. The ideal candidate should have solid backend development experience, ERP process understanding, and hands-on customization skills.

Key Responsibilities:

Design, develop, and maintain ERPNext customizations and new modules.

Customize ERPNext (HR, Accounting, Inventory, Procurement, Projects) per business needs.

Build custom DocTypes, reports, dashboards, and workflows using the Frappe framework.

Integrate ERPNext with third-party systems via REST APIs and webhooks.

Ensure data integrity, performance optimization, and code quality.

Collaborate with business analysts and functional teams to deliver solutions.

Required Skills & Experience:

3+ years of professional Python development experience.

Minimum 1 year of hands-on ERPNext/Frappe framework experience.

Strong understanding of ERP modules and business workflows.

Proficiency in MySQL/MariaDB, ORM, and Git version control.

Knowledge of front-end basics (HTML, CSS, JavaScript, Jinja templates).

Exposure to Linux, Docker, or cloud environments (AWS/GCP) preferred.

Key Competencies:

Strong Python and ERPNext customization skills.

Good understanding of RESTful APIs and system integrations.

Analytical mindset with strong debugging and problem-solving ability.

Excellent communication and collaboration skills.

Job Description

Phonologies is seeking a Senior Data Engineer to lead data engineering efforts for developing and deploying generative AI and large language models (LLMs). The ideal candidate will excel in building data pipelines, fine-tuning models, and optimizing infrastructure to support scalable AI systems for enterprise applications.

Role & Responsibilities

• Data Pipeline Management: Design and manage pipelines for AI model training, ensuring efficient data ingestion, storage, and transformation for real-time deployment.
• LLM Fine-Tuning & Model Lifecycle: Fine-tune LLMs on domain-specific data, and oversee the model lifecycle using tools like MLFlow and Weights & Biases.
• Scalable Infrastructure: Optimize infrastructure for large-scale data processing and real-time LLM performance, leveraging containerization and orchestration in hybrid/cloud environments.
• Data Management: Ensure data quality, security, and compliance, with workflows for handling sensitive and proprietary datasets.
• Continuous Improvement & MLOps: Apply MLOps/LLMOps practices for automation, versioning, and lifecycle management, while refining tools and processes for scalability and performance.
• Collaboration: Work with data scientists, engineers, and product teams to integrate AI solutions and communicate technical capabilities to business stakeholders.

Preferred Candidate Profile

• Experience: 5+ years in data engineering, focusing on AI/ML infrastructure, LLM fine-tuning, and deployment.
• Technical Skills: Advanced proficiency in Python, SQL, and distributed data tools.
• Model Management: Hands-on experience with MLFlow, Weights & Biases, and model lifecycle management.
• AI & NLP Expertise: Familiarity with LLMs (e.g., GPT, BERT) and NLP frameworks like Hugging Face Transformers.
• Cloud & Infrastructure: Strong skills with AWS, Azure, Google Cloud, Docker, and Kubernetes.
• MLOps/LLMOps: Expertise in versioning, CI/CD, and automating AI workflows.
• Collaboration & Communication: Proven ability to work with cross-functional teams and explain technical concepts to non-technical stakeholders.
• Education: Degree in Computer Science, Data Engineering, or related field.

Perks and Benefits

• Competitive Compensation: INR 20L to 30L per year.
• Innovative Work Environment for Personal Growth: Work with cutting-edge AI and data engineering tools in a collaborative setting, for continuous learning in data engineering and AI.

Key Responsibilities:

Oversee the Day to Day running of  Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.

These responsibilities can include:

1. Overseeing and developing an inventory management system to prevent stock outs

2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries. 

3. Should have working experience in a cloud kitchen environment.   

4. Should have worked on operational parameters of Swiggy & Zomato.

5. Should be able to handle cloud kitchen outlets.

6. Should be able to coordinate with vendors & stakeholders.    

7. Coordinating with Operations Heads of other departments to ensure smooth operations

8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure     customer satisfaction

9. Coordinating with Head Chefs to ensure Quality Control

10. Devising and presenting ideas and strategies, promotional activities

11. Ensure efficiency in Costing and Expenses 

12. Locating  new channels to increase revenue

Key skills for  the role:

1. Candidates must be fluent in English.

2. Fluency in Hindi and Kannada are an advantage.

3. Communication skills and networking ability

4. Adaptability

5. Good teamwork skills

6. Strong attention to detail

7. Good organization and planning skills

8. Experience in a similar position would be an advantage

9. Analytical skills and the ability to recognize the demands on the side of the clients

Roles and Responsibilities:

• Maintain confidentiality in all aspects of client and staff information
• Interact with staff, clients, suppliers, and visitors
• Open, sort and distribute incoming correspondence.
• Perform general clerical duties to include, but are not limited to, copying, mailing, laminating, and filing.
• Provide support to the Maintenance team on the raising and closing of reactive.
• Utilize the system for raising purchase orders and the subsequent processing of the associated invoices for posting weekly.
• End-to-End Facility Management (Example: Security, Fire & Safety, Building Security, Etc.,)

• Provide support to the Facility Management in maintaining supplier matrices, back-to-work / self-certification documentation and the associated documentation.

• Order and maintain stock about the facilities management service provision
• Attend team meetings and produce subsequent minutes/actions
• Produce hotel, weekend, weekday, tenant, and ad-hoc car park passes as requested.
• Where applicable, meet & greet including organizing appropriate hospitality.
• Where applicable, assist the Centre Receptionist and Administrator.
• ISO Internal Audit Knowledge will be an added advantage.

Office Administrator Qualifications / Skills:

• Managing processes
• Developing standards
• Promoting process improvement
• Tracking budget expenses
• Staffing
• Supervision
• Delegation
• Informing others
• Reporting skills
• Supply management
• Inventory control

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You may also need to integrate the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is desirable, but not essential. 

We are a top-quality boutique software development company. Delivering solutions that meet customers’ needs, business expectations. We combine proven techniques, industry knowledge and our technology expertise of skilled software developers to deliver high-quality software solutions. 

Duties and responsibilities: 

• Work as part of a team developing applications and services using Agile development methods. 
• Contribute to team and organizational improvements in process and infrastructure. 
• Code, test and operate node.js based services. 
• Effectively use tools and ingenuity to identify and fix defects before they become a problem. 

Requirements and qualifications: 

• Previous working experience as a Node.js Developer for 2 years or more. 
• In depth knowledge of Node.js. 

• Hands on experience with HTML, CSS, and AJAX. 
• Applicable knowledge of web libraries and frameworks. 
• Familiarity with the whole web stack, including protocols and web server optimization techniques. 
• Strong analytical skills and problem-solving aptitude. 
• Ability to work with stakeholders and fellow developers. 

• Good understanding of SQL databases.  
• Good understanding of REST APIs. 

Work in an exciting and challenging role at a leading credit rating company that is leveraging software and technology tools to change the face of credit rating in India!

Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.

Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.

As the Senior Manager (Ratings - BFSI), you will maintaining cases and assignments undertaken by group head in the year, managing Sector reports / criteria commentary publishing

What you will do:

• Ensuring Execution of projects
• Providing inputs and commitments towards strategic/ quality decision making
• Facilitating Development & improvement of methodology for sectors
• Minimising Sharp Rating Migration Cases/Rating Quality
• Ensuring quality and readability of rating report as well as rationale, press releases etc.
• Handling Complex situations
• Ensuring timely completion of rating assignments.
• Keeping track of changes in the respective sectors & and bringing important facts to managements notice.
• Presenting the case in the Rating Committee Meeting
• Maintaining MIS, quarterly results/ no default statement, rating reckoner etc.
• Leading & guiding the team of analysts working in the team.
• Monitoring and measuring productivity of team members
• Modelling the leadership behaviors and coaching and mentoring junior staff

What you need to have: