Operations Executive (Telecaller)

Job Description:

We are looking for a skilled and motivated Full Stack Developer with 2–6 years of experience in designing and developing scalable web applications using .NET Core, C#, ReactJS, and MS SQL, with exposure to Microsoft Azure. The ideal candidate should be comfortable working across the full technology stack and demonstrate strong problem-solving abilities in a fast-paced, Agile environment.

Key Responsibilities:

• Design, develop, and maintain robust full stack applications using .NET Core, C#, ReactJS, and MS SQL.
• Build and consume RESTful APIs to support scalable frontend/backend integration.
• Collaborate with product owners, architects, and other developers to deliver high-quality software solutions.
• Participate in code reviews, ensure adherence to best coding practices, and contribute to continuous improvement.
• Write unit and integration tests to maintain code quality and ensure high test coverage.
• Deploy and manage applications in Microsoft Azure and contribute to improving CI/CD pipelines.
• Actively participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Troubleshoot and resolve technical issues and performance bottlenecks.

Required Skills:

• 2–6 years of hands-on experience with .NET Core and C# development.
• Proficient in ReactJS and modern front-end technologies (HTML5, CSS3, JavaScript/TypeScript).
• Experience in building and integrating RESTful APIs.
• Solid understanding of object-oriented programming, data structures, and software design principles.
• Experience working with MS SQL Server, including writing complex queries and stored procedures.
• Familiarity with Azure services such as App Services, Azure SQL, Azure Functions, etc.

Preferred Skills:

• Exposure to DevOps practices and tools such as Azure DevOps, Git, and CI/CD pipelines.
• Basic understanding of containerization (e.g., Docker) and orchestration tools like Kubernetes (K8s).
• Prior experience working in Agile/Scrum teams.
• Good communication skills and ability to work collaboratively in a cross-functional team.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Strong Senior Product Designer, B2B SaaS Design Profile

Mandatory (Experience 1): Must have 5+ years of product design experience, with 3+ years in B2B SaaS/enterprise product design working on workflow-heavy systems

Mandatory (End-to-End Design): Must be able to own complex flows end-to-end from problem framing to polished prototypes and production-ready UI

Mandatory (Tools): Deep proficiency in Figma (auto-layout, variables, components, prototyping), strong UI craft, and design fundamentals for scalable visual systems

Mandatory (Design Systems): Solid understanding of and experience contributing to design systems / pattern-driven thinking

Mandatory (Communication): Excellent ability to articulate design rationale and collaborate with Product, Engineering, and cross-functional stakeholders

Mandatory (Portfolio): Must have a strong portfolio demonstrating shipped, real-world product work and the ability to solve complex design problems

Mandatory (Company): B2B SaaS Product companies

Responsibilities:

• Work with the client from the start of each project to ensure you understand the project scope and vision
• Oversee the beginning of each turn-key project, including details like permit submission and design evaluations
• Create the schedule for each project and match talent to the job
• Process change orders
• Collaborate with the architect and construction crew to ensure feasibility of each project
• Conduct meetings on-site with architect, client and construction crew.
• Prepare and submit project estimates to clients

We are looking for an experienced and creative Digital Head to join our team. You will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.

Responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales, and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train others in the team
• Provide constructive feedback

Requirement

• Experience : 3-6 Years
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, and other social media best practices
• Education: Any degree
• Excellent multitasking skills
• Proficient in English

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours
• Should know CI/CD process

Appristine Technologies. We are based in Pune and offer an exciting working environment along with very attractive remuneration, to all deserving candidates. Currently, we are hiring for the following role.

1. ReactJS Developer – 2+ Years Exp.

Skills & Knowledge

• Minimum 3 years of development experience in React and Redux.
• Good understanding and experience of HTML / CSS / Javascript / Webpack / Bootstrap.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Expertise with Web Services / REST APIs.
• Skillful experience in Node JS / Express / MongoDB will be a plus.
• Understanding of mobile cross-platform frameworks like React Native.

Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.

Tech Skills –

MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects

Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)

HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers

Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics

Designation - SDET

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us

Responsibilities:

• Responsible for the development of our web & mobile test automated frameworks and to execute tests to ensure product quality.
• Shall design and implement Automation framework, tests scripts, debugging and defining corrective actions.
• You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts)

Skill Requirement:

• Linux, Apache, MySQL, MongoDB
• Javascript, AngularJS, JQuery, HTML, CSS- Object-oriented programming with Java/Python/Ruby
• REST API testing / Automation
• Data Structures
• Tools : Cucumber, Protractor, Robot Framework, Selenium web driver, Jenkins/Bamboo

Who you are:

• A minimum of 3+ years of SDET or QA Engineering experience.
• Proficiency in Java, Python or other Object Oriented Language
• Ability to design and develop test automation frameworks in Java
• Ability to quickly learn new technologies in a dynamic environment
• Strong communication and collaboration skills
• Knowledge of Unit testing frameworks
• Knowledge on frameworks like Cucumber, Protractor , Django, Flask
• Knowledge on Selenium WebDriver
• Strong exposure to SDLC and STLC
• Knowledge on Mysql , MongoDB etc