Operations Executive (Telecaller)

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits

every day. If you thrive in high-stakes environments and have a deep passion for performance driven backend systems, we want you.

What We Expect:

• You should already be exceptional at Backend. If you need hand-holding, this isn’t the place for you.

• You thrive on challenges, not on perks or financial rewards.

• You measure success by your own growth, not external validation.

• Taking calculated risks excites you—you’re here to build, break, and learn.

• You don’t clock in for a pay check; you clock in to outperform yourself in a high-frequency trading

environment.

• You understand the stakes—milliseconds can make or break trades, and precision is everything.

What You Will Do:

• Develop and optimize high-performance backend systems in for trading platforms and financial services.

• Architect low-latency, high-throughput microservices that push the boundaries of speed and efficiency.

• Build event-driven, fault-tolerant systems that can handle massive real-time data streams.

• Own your work—no babysitting, no micromanagement.

• Work alongside equally driven engineers who expect nothing less than brilliance.

• Learn faster than you ever thought possible.

Must-Have Skills:

• Proven expertise in Backend (if you need to prove yourself, this isn’t the role for you).

• Deep understanding of concurrency, memory management, and system design.

• Experience with Trading, market data processing, or low-latency systems.

• Strong knowledge of distributed systems, message queues (Kafka, RabbitMQ), and real-time processing.

• Hands-on with Docker, Kubernetes, and CI/CD pipelines.

• A portfolio of work that speaks louder than a resume.

Nice-to-Have Skills:

• Past experience in fintech, trading systems, or algorithmic trading.

• Contributions to open-source projects.

• A history of building something impactful from scratch.

• Understanding of FIX protocol, WebSockets, and streaming APIs.

Why Join Us?

• Work with a team that expects and delivers excellence.

• A culture where risk-taking is rewarded, and complacency is not.

• Limitless opportunities for growth—if you can handle the pace.

• A place where learning is currency, and outperformance is the only metric that matters.

• The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech.

Job description

Job Title: Business Analyst BFSI Domain (5+ Years Experience)

Location: CBD Belapur

Employment Type: Full-Time

Experience: 5+ Years

Educational Qualification: B.E / B.Tech / B.Sc-IT / BCA / B.Sc / M.E / MCA / M.Sc-IT / M.Tech

Job Summary:

We are looking for a detail-oriented and proactive Business Analyst with 5+ years of experience in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will have strong expertise in gathering, analyzing, and documenting business and functional requirements, with a good understanding of API documentation. A limited but sound technical understanding to collaborate with technical teams is expected.

Key Responsibilities:

• Liaise with business stakeholders to understand and capture detailed business requirements.
• Prepare and maintain high-quality Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Use Cases/User Stories.
• Collaborate with solution architects, developers, and QA teams to ensure requirement clarity and traceability.
• Create and review API documentation (e.g., Swagger, Postman collections) and coordinate with technical teams to validate functionality.
• Support UAT (User Acceptance Testing) by preparing test cases, reviewing test results, and managing defect tracking.
• Conduct workshops, requirement gathering sessions, and regular stakeholder meetings.
• Facilitate communication between business and technical teams to ensure alignment.
• Identify business challenges and propose solutions or process improvements.

Required Skills:

• 5+ years of experience as a Business Analyst, specifically in the BFSI domain (Banking, NBFCs, Payment Gateways, Insurance, etc.).
• Proven experience in creating and maintaining BRDs, FRDs, User Stories, Process Flows, and Gap Analysis.
• Hands-on experience with API documentation and testing tools like Swagger, Postman, etc.
• Strong documentation and presentation skills using MS Word, Excel, Visio, and PowerPoint.
• Limited but solid understanding of technologies like REST APIs, JSON, data formats, and system integrations.
• Strong communication, stakeholder management, and analytical skills.

Preferred Skills (Good to Have):

• Familiarity with Agile methodologies (e.g., Scrum, Kanban).
• Experience working with tools like JIRA, Confluence, or Trello.
• Exposure to core banking systems, digital banking products, payment systems, or loan management systems.

Soft Skills:

• Strong problem-solving and critical-thinking ability.
• Ability to work independently and in cross-functional teams.
• Strong time management and organizational skills.

Work Environment:

• Opportunity to work on large-scale BFSI digital transformation initiatives.
• • Collaborative team culture with exposure to modern technology stack.

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the

US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

Working Days: Monday to Friday

Shift: Night Shift(7:00PM to 4:00AM)

Total Yrs. of Experience

12+

Relevant Yrs. of experience

12 years

Detailed JD (Roles and Responsibilities)

Role – SAP AR/FSCM Expert

• Proven ability to engage with business process owners to understand the business needs and priorities, lead requirement gathering and analysis, and design solutions
• In depth knowledge of AR/FSCM (Collections, Dispute, Credit Management) along with upstream processes
• Solid SAP configuration experience in: FI (GL, AR), FSCM, integration with SD, incoming payments matching.
• Experience in implementing large and complex SAP Projects, solution build, configuration and delivery to meet business requirements. 
• Expert hands-on experience in developing WRICEW based on business requirements
• Preferred to have experience in cash matching apps e.g. FS2 Auto bank
• Preferred to have experience with middleware e.g. SAP PO and API technologies

Preferred to have experience with SAP Solution Manager

Mandatory skills

FSCM

Desired/ Secondary skills

FICO and FSCM

Domain

Finance

WFO/WFH/Hybrid WFO

Hybrid

• Strong experience in Core Java, Multi-Threading, data structures (List/Map/Set) and unit testing with (Junit, Mockito)
• Strong experience with Spring Framework (Spring MVC, Spring REST, Spring Data), ORM frameworks (JPA, Hibernate) and RDBMS (Oracle/MySQL/Postgres)
• Strong experience in applying Object-Oriented design principles and Design Patterns
• Good knowledge of Multi-Tier architecture, Micro Services architecture and Service Oriented Architecture 
• Exposure to AWS Cloud, NoSQL Database (Mongo, Cassandra), Message Broker (Active
• MQ/RabbitMQ/Apache Kafka) and Big Data Technologies (Hadoop/Hive/Spark)
• Additionally, must possess capability to review code, produce technical specification document
• and knowledge of code quality tools (PMD/FindBugs/Sonar)

Your tool box :

 Exp: 4+ Strong C/C++/C#/.net Core development skills with a good understanding of object-

oriented and multi-threaded design.

 Strong background of computer science fundamentals (data structures, algorithms)

 Passionate to learn and explore new technologies and demonstrates good analysis and

problem-solving skills.

 Good written and verbal communication skills, should be a quick learner and a team player.

 B.E. /B-Tech (CS/IT) • MCA/M.E./M-Tech (CS/IT)

Big Plus [ Mastering one or more of below ]:

 Network troubleshooting skills [ TCP/IP, SSH, HTTPS ]

 Hands on Kubernetes and Cloud environment

 Hands On experience on UNIX or LINUX operating systems.

 Strong with VoIP technologies [ SIP and RTP ]

 Good understating of SOA architecture

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.

Responsibilities: 

• Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
• Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
• Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
• Responsible for architecture and design decisions
• Own stability and performance of the service that you work on
• Work with the Engineering Manager to ship stable software on time
• Contribute to the vision and long-term strategy in your area of expertise

Requirements: 

• 2+ years of experience in a technical lead role designing and building complex backend systems
• 5+ years of professional software development experience
• Excellent knowledge of best practices and coding patterns
• Deep knowledge of backend programming languages like Python and web application frameworks like Django
• Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
• Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
• Extensive experience with Linux/UNIX production environments
• Strong sense of quality in terms of both program architecture and code style
• Passion to dig into technically complex problems to troubleshoot and figure out a solution
• Desire to continuously improve and ship the best quality product
• Pragmatic approach to make sure technical decisions align with actual business needs. 
• Good understanding of the trade-offs when building for product value, reliability, or performance
• Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
• An engineering degree is a must(B.E. CS preferred)

• Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
• Basics of Compute, 
• Basics of Storage 
• Strong experience towards monitoring devices such as server hardware, Network
• Strong understanding of IT service management
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
• Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
• Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
• Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
• Experience with Network systems and servers, networking systems integration (hardware, software, network, and database).