Business Systems Analyst (BSA)

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Team Lead Full Stack Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the frontend elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS and ReactJS development stack

∙ 5+ years’ experience designing, querying, and updating databases in MySQL/nosql

∙ Basic understanding of web technologies including HTML, CSS, JavaScript, AJAX etc.

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 5 years relevant experience

About Newton School Technology:

Newton School of Technology is building India’s most innovative tech Institute — a place where we revolutionise tech education in India with the mission of solving the deep problem of graduate unemployability. We are creating a new-age learning ecosystem grounded in industry projects, world-class mentorship, immersive experiences, and active student communities.

NST, dedicated to bridging the employability gap, has partnered with Rishihood University, Sonipat (India’s first impact university), Ajeenkya DY Patil University, Pune, and S-VYASA, Bangalore. Together, we are revolutionizing education, empowering students, and shaping the future of technology. With a team of experienced professionals and renowned investors, we are united in our mission to solve the employability challenge and make a lasting impact on society.

This is a high-energy, execution-driven role designed for someone who thrives in fast-paced, student-centric environments.

About the Role

As a Community Intern at Newton School of Technology, you’ll be at the center of our applicants ecosystem — building engagement, nurturing conversations, and strengthening our brand presence across online channels. This role blends communication, creativity, and operational coordination, giving you hands-on experience in community building, student engagement, and online reputation management within a fast-paced, growth-oriented environment.

Key Responsibilities:

• Engage actively with students across Telegram and other community platforms.
• Drive and moderate discussions — share updates, resources, and celebrate community milestones.
• Plan and execute virtual events, Q&A sessions, contests, and peer-learning initiatives.
• Collect and analyze student feedback to measure community health and engagement.
• Collaborate with academic, tech, and marketing teams to ensure consistent communication.
• Create and manage content calendars, including newsletters, polls, and community spotlights.
• Support onboarding and orientation for new students joining the community.
• Manage brand presence across public platforms — respond to Q&A and reviews on Quora, YouTube comments, Google reviews, Reddit, and other forums.
• Identify trends, recurring feedback, and opportunities to improve comms tone and responsiveness.

Requirements

• Currently pursuing or recently completed a Bachelor’s degree in Marketing, Communications, HR, or Technology. With Experience in Content Writing/Copywriting.
• Excellent written and verbal communication skills in English.
• Organized, self-driven, and creative with strong problem-solving skills.
• Passionate about education, student engagement, and online communities.
• Comfortable using tools like Notion, Canva, Slack, Google Workspace, and social platforms.
• Prior experience in student councils, clubs, or community management is preferred.'

Skills & Attributes

• Strong interpersonal and collaboration skills.
• Empathy and a student-first mindset.
• Ownership and accountability in handling community queries and responses.
• Creativity in driving engagement and shaping brand conversations.
• Attention to detail with a proactive and adaptable approach.

Benefits

• Hands-on experience in community management and Online Reputation Management.
• Certificate of Internship Completion.
• Internship Duration: Nov’25 to Aug’26 (Extension will be based on performance at completion of 3 months.)
• Working days: 6 days a week (rotational shift based on roasters).

Launch Your Career in IT – Join Us as a Business Development Executive (BDE)

Are you a recent graduate with strong communication skills and a passion for technology, sales, or client engagement? Here's your chance to kickstart your career in the booming IT industry—even if you don't have a technical background!

Who Can Apply!

• Recent graduates from any stream
• Strong Communication and interpersonal skills.
• Eagerness to learn about technology and sales.
• Self-motivated, proactive, and goal-oriented mindset.

What You’ll Do

• Learn the basics of IT services and digital products (training provided).
• Conduct market research to identify potential clients and business opportunities.
• Assist in the development of sales strategies to attract new clients and retain existing ones.
• Reach out to potential clients via email, phone, and social media to introduce our products/services.
• Build and maintain strong relationships with clients.

Why Join Us?

We believe your degree doesn’t define your future—your drive does. If you're hungry to learn, ready to work smart, and want to grow in a future-proof industry, this is your opportunity.

No experience? No problem. We’ll train you. Just bring the energy.

Job Description for Site Engineer

Oversee solar installation projects from planning to execution.

Ensure compliance with quality standards and project specifications.

Collaborate with cross-functional teams to optimize site operations.

Troubleshoot and resolve any site-related issues.

Monitor project progress and report on key performance metrics.

Qualifications:

Minimum of 2 years of experience in solar energy systems installation and maintenance.

Strong knowledge of solar technology, components, and project planning.

Familiarity with site engineering practices specific to solar energy solutions.

Relevant certifications in solar or renewable energy systems are advantageous.

Excellent teamwork and communication skills to ensure project success

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 5-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

***

As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

• Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring 
• Work with the Product and Design teams to build new features to solve business problems and fill business needs 
• Participate in code reviews to create robust and maintainable code 
• Work in an agile environment where quick iterations and good feedback are a way of life 
• Interact with other stakeholders for requirement, design discussions and for adoption of new features 

• Communicate and coordinate with our support and professional services teams to solve customer issues 
• Help scale our platform as we expand our product across various markets and verticals globally 
•  

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

• 4+ years Rails experience in a production environment working complex Ruby on Rails applications and Ruby gems
• Proficient understanding of code versioning tools
• Knack for writing clean, readable Ruby code
• Knowledge on HTTP and RESTFUL API development experience
• Experience in Angular is a plus
• Proactiveness, good communication and fast learning.