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JR PAYROLL OPERATIONS (US AND CANADA)
JR PAYROLL OPERATIONS (US AND CANADA)

JR PAYROLL OPERATIONS (US AND CANADA) at Semperfi Solution · Bengaluru (Bangalore) · 2 - 4 years · ₹4L - ₹8L / yr · Posted 23 Aug 2022

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JR PAYROLL OPERATIONS (US AND CANADA)

Ambika Jituri's profile picture
Posted by Ambika Jituri
2 - 4 yrs
₹4L - ₹8L / yr
Bengaluru (Bangalore)
Skills
Payroll Management
Payroll
Payroll administration
Human Resource Management System (HRMS)
Human Resources (HR)
HR management
Workday
ADP Payroll

Job Description

JOB DESCRIPTION

•    Oversee the payroll operations in US and Canada, Knowledge of EMEA payroll will be added advantage

•    Provide direct support and governance to third-party payroll vendors. Implement, direct, and maintain 

        procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.

•    Processing changes in employees’ employment lifecycle in accordance with country payroll calendar and 

        global guidelines (new hire, transfer, termination, time & attendance, benefits, payroll)

•    Proper data input and for necessary corrections in the HR systems (Workday, ADP tools)

•    Running payroll processes, controls, reconciliation

•    Collaboration with members of the country's local team on HR-related topics

Mandatory Skill

•    Basic knowledge of North America payroll and how payroll works in general

•    Excellent analytical and problem solving with confidence to make decisions and manage escalations

•    Must be highly engaging, confident communicator, and detail orientated.

•    Experience on ADP WFN, Workday, and Ceridian day force 

•    B. Com / M. Com with 0.6 to 1-year relevant experience.

•    Strong verbal and written communication skills.

•    Team player and ability to work with a strict timeline.

•    Flexible to work in US shifts.

•    Good in Microsoft Office.

•    Ability to take ownership of the work.

•    Ability to manage the stakeholders independently.

. SHIFT TIMING: 5 AM to 2 PM

Skills

North American payroll,

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Shubham Vishwakarma

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About Semperfi Solution

Founded
Type
Size
Stage

About

SemperFi takes immense pleasure in introducing a single-window avenue for your IT Solutions, Services and Recruitment. SemperFi emerged with idea of building low code & low cost products and services to Start-Up Companies. We are a experienced and dedicated team of professionals who are focused on providing the best solutions to the client's in areas of Manpower, Development, Testing, Security, Deployment, Infrastructure, Implementation and Maintenance as IT services. Looking at the current scenario across the world owing to the pandemic, our team is working from home and providing the best solutions to our client needs. We work hand in hand with our clients to fulfil their demands for high standard without compromising on our quality, thus working ethically and honestly at all times. SemperFi takes immense pleasure in introducing a single-window avenue for your IT Solutions, Services and Recruitment. Services offered from SemperFi in Recruitment : • RPO for Startups • Permanent hiring • Staff Augmentation • Executive hiring • Campus hiring • BGV We provide a comprehensive recruitment plan wherein: · RPO - We assign you an Talent Acquisition who acts as HR Recruiter for the organization and executes End to end recruitment. · Permanent Hiring - We carry out sourcing, screening, coordinating lineups and Selection to joining. The activities will happen 2X faster with simplified process. · Staff Augmentation - Our staff augmentation model boasts a high "quality" value-based proposition consisting of Contract hiring & Contract-To-Hire resources. Pre screening to onboarding and Payroll to retention, we ensure simplified and faster process. · Executive Hiring - High valued Talents in the senior level, leadership hiring & Managerial position with specialized recruitment team. · Campus Hiring - We offer PAN India campus hiring services specialized in FinTech, EduTech, SportsTech, Pharmacy, Manufacture and industries.
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Connect with the team

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Ambika Jituri

Company social profiles

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Key Responsibilities:

  • Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
  • Resolve complex and time-sensitive payroll issues within defined SLAs.
  • Provide clear, professional, and empathetic communication to customers.
  • Handle escalations and ensure timely resolution of critical payroll issues.
  • Maintain accuracy and compliance while handling sensitive payroll information.
  • Monitor customer interactions and identify recurring issues for process improvement.
  • Support queue management, workflow efficiency, and daily operational requirements.
  • Conduct root-cause analysis and contribute to corrective actions.
  • Maintain required quality, productivity, and customer service standards.


Required Qualifications:

  • Graduation is mandatory.
  • Minimum 2 years of relevant experience.
  • US Payroll experience is mandatory.
  • International Voice experience is mandatory.
  • Good verbal and written communication skills.
  • Comfortable working in US shifts.
  • Comfortable with a one-way cab facility.
  • PF registration with the previous organization is mandatory.
  • Domestic Voice experience will not be considered.


Preferred Skills:

  • Knowledge of US Payroll processes and payroll compliance.
  • Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
  • Strong escalation-handling and problem-solving skills.
  • Experience in a customer service or financial process environment.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
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