JR PAYROLL OPERATIONS (US AND CANADA) at Semperfi Solution · Bengaluru (Bangalore) · 2 - 4 years · ₹4L - ₹8L / yr · Posted 23 Aug 2022

Job Description
JOB DESCRIPTION
• Oversee the payroll operations in US and Canada, Knowledge of EMEA payroll will be added advantage
• Provide direct support and governance to third-party payroll vendors. Implement, direct, and maintain
procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.
• Processing changes in employees’ employment lifecycle in accordance with country payroll calendar and
global guidelines (new hire, transfer, termination, time & attendance, benefits, payroll)
• Proper data input and for necessary corrections in the HR systems (Workday, ADP tools)
• Running payroll processes, controls, reconciliation
• Collaboration with members of the country's local team on HR-related topics
Mandatory Skill
• Basic knowledge of North America payroll and how payroll works in general
• Excellent analytical and problem solving with confidence to make decisions and manage escalations
• Must be highly engaging, confident communicator, and detail orientated.
• Experience on ADP WFN, Workday, and Ceridian day force
• B. Com / M. Com with 0.6 to 1-year relevant experience.
• Strong verbal and written communication skills.
• Team player and ability to work with a strict timeline.
• Flexible to work in US shifts.
• Good in Microsoft Office.
• Ability to take ownership of the work.
• Ability to manage the stakeholders independently.
. SHIFT TIMING: 5 AM to 2 PM
Skills
North American payroll,

About Semperfi Solution
About
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Key Responsibilities:
- Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
- Resolve complex and time-sensitive payroll issues within defined SLAs.
- Provide clear, professional, and empathetic communication to customers.
- Handle escalations and ensure timely resolution of critical payroll issues.
- Maintain accuracy and compliance while handling sensitive payroll information.
- Monitor customer interactions and identify recurring issues for process improvement.
- Support queue management, workflow efficiency, and daily operational requirements.
- Conduct root-cause analysis and contribute to corrective actions.
- Maintain required quality, productivity, and customer service standards.
Required Qualifications:
- Graduation is mandatory.
- Minimum 2 years of relevant experience.
- US Payroll experience is mandatory.
- International Voice experience is mandatory.
- Good verbal and written communication skills.
- Comfortable working in US shifts.
- Comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.
- Domestic Voice experience will not be considered.
Preferred Skills:
- Knowledge of US Payroll processes and payroll compliance.
- Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
- Strong escalation-handling and problem-solving skills.
- Experience in a customer service or financial process environment.






