Business Analyst

Role Overview

The Head – Strategic Operations role is responsible for ensuring smooth, structured, and scalable execution across the organization. The role focuses on translating leadership vision into clear systems, coordinated teams, and reliable day-to-day operations.

This position works closely with senior leadership to strengthen processes, improve execution quality, and support sustainable organizational growth.

Key Responsibilities

• Translate business and growth strategies into actionable operational plans
• Design, implement, and maintain SOPs, workflows, and execution frameworks
• Coordinate across sales, marketing, academics, operations, and support teams
• Support hiring, onboarding, and training processes in collaboration with HR
• Monitor execution timelines, delivery quality, and operational consistency
• Track key performance indicators and prepare structured performance reports
• Identify process gaps and drive continuous operational improvements
• Act as a bridge between leadership planning and on-ground execution

Eligibility & Requirements

• Prior experience in strategic operations, business operations, or senior operations roles
• Strong organizational, planning, and execution skills
• Ability to manage multiple teams and cross-functional priorities
• Process-oriented mindset with a focus on clarity and outcomes
• Experience in education, EdTech, or service-based organizations preferred
• Strong communication and coordination capabilities

12 minutes ago • Visible to anyone on or off LinkedIn

Position - Salesforce Developer

Type - Hybrid

Experience - 6+ years

Location – Bangalore only

Work timings - General IST shift

We are looking for a skilled Salesforce Developer with 6 years of hands-on experience in Salesforce platform development. The ideal candidate will be responsible for managing, configuring, customizing, and enhancing our Salesforce environment to meet business needs. You will collaborate with various stakeholders to design, implement, and maintain Salesforce solutions that drive efficiency and effectiveness in sales, marketing, and customer service operations.

Key Responsibilities:

• Salesforce Administration:

o Manage user setup, roles, profiles, security settings, and permissions.

o Configure and maintain custom objects, record types, fields, page layouts, workflows, process builders, and validation rules.

o Perform regular data management tasks including data import, export, deduplication, and cleaning.

o Ensure platform stability and performance with regular system maintenance.

• Salesforce Development:

o Design and implement custom solutions using Apex, Visualforce, Lightning Components (LWC and AURA), and SOQL.

o Develop and integrate APIs to connect Salesforce with other systems.

o Automate processes with Flow Builder, Process Builder, and custom code.

o Identify opportunities for automation, efficiency, and improved data quality.

o Implement third-party apps from AppExchange as required.

o Stay up-to-date with Salesforce releases and ensure smooth implementation of new features.

Desired skills

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Experience with Agile methodologies and tools like Jira.

• Knowledge of Sales Cloud, Service Cloud, or Marketing Cloud is a plus.

• Familiarity with Salesforce AppExchange solutions.

• Proficiency in Salesforce Lightning experience.

• Strong knowledge of Salesforce features like Reports, Dashboards, Process Builder, Flows, Workflow Rules, and custom objects.

• Proficiency in Apex, SOQL, Visualforce, and Lightning Web Components.

• Understanding of integration technologies (REST/SOAP APIs).

• Experience with data migration and management tools (e.g., Data Loader, Workbench).

Qualifications:

• Masters/Bachelor's degree in Computer Science, Information Technology, or a relevant field.

• Salesforce certifications such as Salesforce Administrator, Salesforce Platform Developer I and II

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

Engineering Lead (Backend/Full stack)

About

It is a mission-oriented high-growth fintech startup building payment &

lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a

trusted partner to parents in fulfilling their aspirations for their kids’ education.

We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education

(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

🎬Job Description:

We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working

with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of

developers.

📈Key Responsibilities

● Own and drive the development of one or more of Jodo’s products

● Take the lead in the design and development of the backend platform

● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience

● Work closely with Product Managers and Founders to brainstorm requirements and prioritize

● Own quality - actively participate in code reviews

● Own reliability - continuously monitor Production Health, proactively fix production issues

● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery

📃Requirements

● 6+ years of hands-on experience in application development

● 1+ years of leading a team

● Experience in working with distributed systems

● Proficient in building Microservices/RESTful APIs with any modern tech stack

● Working knowledge of relational and nonrelational databases

● Prior working knowledge of Python/Django is a big plus

● Familiarity with modern CI/CD tools

● Knowledge of AWS or any other Cloud Platform services

● Champion code quality and drive best practices

● Ability to analyze and convert business requirements into technical requirements

● Self-starter and ability to take the ownership

● Prior experience working in a startup environment is great to have

● Excellent communication and interpersonal skills

🤩Benefits

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

● Opportunity to interact with and learn from high-pedigree investors & mentors -

○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

🔎What are we looking for?

● Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision

● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

● Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

✅Key Details

● Role: Engineering Lead

● Location: Bengaluru

● Compensation: Negotiable based on candidate profile (structured as Fixed + ESOPs)

● Date of Joining: ASAP

● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities and Duties
Primary Responsibilities:
- Write Elegant, Testable Code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Build and Deploy Code
- Build Fast, Reliable REST APIs
- Adding New Features
- Enhancing Existing Code and Features
- Comfortable with Agile and Iterative Development along with code reviews

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.