Business Analyst

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in AWS cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

About Enpointe.io

Enpointe.io is a technology-driven company specializing in crafting cutting-edge web and digital solutions that enhance user experience and empower brands. We focus on clean, scalable design and development with a user-first mindset. At Enpointe, we foster a collaborative, forward-thinking culture where creativity and strategy go hand in hand.

Role Overview

We’re looking for a passionate and experienced Senior UI/UX Designer to lead and shape user-centric design strategies for our digital products. You'll work closely with product managers, developers, and stakeholders to transform complex ideas into seamless, intuitive experiences.

Key Responsibilities

• Lead end-to-end UI/UX design for web and mobile applications.
• Translate product requirements into wireframes, prototypes, and high-fidelity visual designs.
• Conduct user research, usability testing, and feedback analysis to guide design decisions.
• Build and maintain design systems and component libraries.
• Collaborate with developers to ensure seamless handoff and design implementation.
• Champion accessibility, responsiveness, and consistent design patterns across products.
• Mentor junior designers and advocate for design best practices across teams.

Must-Have Skills

• Design: Typography, Layout, Color, Accessibility, Consistency
• UX: Wireframing, Prototyping, Usability, Flows, Empathy
• Tools: Figma, Sketch, InVision
• Research: Interviews, Feedback, Analytics
• Soft Skills: Communication, Collaboration, Problem-solving

Qualifications

• 3–5 years of proven experience in UI/UX design for web and mobile platforms.
• Strong portfolio showcasing end-to-end design projects.
• Deep understanding of design principles, user psychology, and accessibility standards.
• Experience working in agile or cross-functional product teams.

Why Join Enpointe.io?

• Work on impactful digital products with modern design approaches.
• Be part of a collaborative team that values your creativity and insight.
• Grow your career with mentorship, learning opportunities, and hands-on innovation.

• Create an engaging and knowledgeable online Shopify store to increase sales and revenue
• Extensive knowledge in HTML5
• Create bespoke Shopify themes and change pre-existing templates per pre-defined brand guidelines
• Be an expert in all aspects of the ECommerce platform
• Work with the UX and UI Design Teams to create unique, strong, and inventive front-end user experiences
• Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimize the shop for overall efficiency and functionality
• Test and debug websites regularly to improve performance
• Based on their findings, they provide technical support and coordination, protecting enterprises against failure
• Increase conversion rates by optimizing your website

About StoreHippo:

We are India’s leading SaaS-based mobile-ready e-commerce platform. Our product provides 360-degree e-commerce solutions for businesses across multiple industry verticals.StoreHippo provides an integrated and comprehensive package of the online store, mobile and web-based applications, payment gateways, and integrated logistics to its prospective customers, which means that they can explore the internet and mobile market while they focus on their core competence- the Business. They do the business, StoreHippo takes care of everything else! We also offer solutions for Global Businesses with features like Multi-Seller Marketplace, Multilingual Stores, IP-based Pricing, and many more advanced features.

We have 2000+ clients spread across the globe like Burger Paints, Wishfull, Career Point, Farm Veda & other brands are our respective clients whom we are providing our resources.

Company Site: http://www.storehippo.com/"> http://www.storehippo.com/

What you will learn in StoreHippo :

• You’ll work in a variety of languages and technologies, and on multiple parts of our platform including front-end and back-end components. If you enjoy working on APIs, web apps, asynchronous message processing systems, and desktop applications, we would love to hear from you.
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services

What we are looking for:

• Strong understanding of JavaScript.
• Basic understanding of web markup, including HTML5 and CSS3
• Design architecture, development, deployment etc.
• Code for fresh development and to troubleshoot in terms of resolving the issues.
• Well versed with agile methodologies and experience on team mentoring and project management.
• Designing and Developing the systems with the right patterns and technology stack.

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

• You’re fanatical about customer success and tenacious at driving long-term customer value.
• You have impressive verbal and written communication skills
• You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
• You have tremendous work ethic with a passion for results
• You have an exceptional level of drive and dedication coupled with a positive attitude
• You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

• Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
• Lead regular status meetings with project team, customers, sponsors, and stakeholders
• Have a strong focus on overall customer success and delivering successful customer outcomes
• Scope out project engagements and formalize this scope in a Statement of Work
• Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
• Create documentation to meet customers new ways of working and facilitate change management and training initiatives
• Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
• Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
• Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

• Proven track record of managing programs, projects, deadlines, and scope in SaaS
• Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
• Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
• Exemplary and proactive communication skills (verbal and written)
• Ability to build and maintain lasting customer relationships
• Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
• Ability to work in a fast-paced environment
• Experience with Project Management tools and methodologies
• Strong collaboration and relationship management skills
• Tech oriented and understands market trends, particularly with enterprise software
• Understanding of sales processes and hands on familiarity with salesforce.com
• Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
• Experience at Big Five consulting firm as a senior consultant or manager highly desirable
• Bachelors of Science in Computer Science or in Business preferred
• 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.