Senior SysOps Engineer

Join a fast-growing health supplement startup as a Customer Experience Executive! We’re seeking a passionate professional to enhance customer satisfaction and drive sales.

Job Responsibilities:

✅ Make outbound calls for feedback, upselling & cross-selling

✅ Address customer queries & grievances professionally

✅ Build strong customer relationships and ensure retention

✅ Maintain accurate records of interactions & sales

✅ Collaborate with teams for seamless customer experience

Work from Gurgaon Office.

About the Role 

Hey there! Are you a mastermind looking for your next big challenge? If so, we want you to join our team as our VP of Engineering! We're looking for someone who's driven, experienced, and ready to lead the charge for our tech products and solutions. As the VP, you will manage a team of developers, identify new technologies and implement them to drive business results. 

But it's not all about tech - you'll also be working closely with our core team to make sure we're meeting the needs of the market. Basically, you'll be a jack-of-all-trades when it comes to our tech and make sure we're always ahead of the game. So, if you're ready to take your career to the next level and make a real impact, hit us up! 

We can't wait to see what you bring to the table. 

What You'll Do 

• Lead the development team and ensure projects are completed smoothly and on  schedule 

• Stay ahead of the game by finding and using new technologies to boost the business 

• Work hand in hand with the core team to figure out their needs and keep our products on point with the market trends 

• Keep our products high-quality, scalable, and secure 

Develop and maintain a detailed project plan to track progress and ensure that projects are completed on time and within budget 

• Brainstorm and plan the company's tech strategy with the CTO and other important leaders 

• Keep up to date with the latest tech trends and find new growth opportunities 

• Give the development team technical guidance and be a mentor to them 

What You'll Bring 

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field 

• A 8+ years of experience leading software development teams, with a track record of delivering complex products 

• Technical know-how and experience with the latest software development tech 

• Proven experience in identifying and implementing new technologies to drive business  results 

• Experience handling the challenges and taking advantage of the opportunities that come with working in a startup environment 

• Ace leadership, communication, and teamwork skills 

• Self-starter with loads of drive and a desire to make things happen 

What we would also love to see 

• Understand the mobile development landscape especially Android and iOS 

• Hands-On experience with API based development 

Position Summary:

The Graphic Designer Intern will support our design team in creating visually compelling content for both digital and print media. This role is ideal for a creative individual with a passion for design, eager to develop their skills and contribute to exciting design projects.

Key Responsibilities:

• Assist in designing graphics for various platforms, including social media, websites, email campaigns, and print materials.
• Collaborate with the design team to brainstorm and develop creative concepts that align with project goals and brand guidelines.
• Create and edit visual assets such as banners, infographics, brochures, and promotional materials.
• Help with the preparation of design files for production and ensure accuracy in formatting and resolution.
• Research design trends and best practices to bring fresh ideas to the team.
• Support the team with administrative tasks related to design projects, including organizing assets and maintaining design archives.
• Participate in design reviews and provide feedback to improve project outcomes.

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.

• Experience with Swift, Swift UI, Unit test.

• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.

• Understanding of network connections, Rest API's and scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.

• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.

• Excellent code data knowledge, socket programming & debugging skills.

• Debugging apps using simulators and related tooling.

• Design and build advanced applications for the iOS platform, Swift and Objective - C.

• Integrate and consume web services (JSON, XML, etc.)

• Familiar with Version control system such as GIT.

The ideal candidate needs to be highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in Wordpress. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of enhancements, and new development as required
• Work on development or modification of WooCommerce and WordPress plugins to meet the desired functionalities
• Front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Building user interfaces for websites and/or web applications
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 0-1 years of experience in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), Wordpress, PHP, and MySQL databases

CommerceIQ is a well-funded, Series B growth stage start-up that helps consumer brands grow their business on e-commerce channels (like Amazon, Walmart) using advanced algorithms and machine learning technology. We help consumer brands win shoppers at the moment of purchase by algorithmically managing supply chain, demand forecasting, promotions and advertising spend, fraud listing detection, content optimization and other aspects that help shoppers make online purchase decisions. 

In 2020, CoVid 19 affected every business, few positively and many negatively. However, E-commerce adoption has gone through the roof and we have seen e-commerce spend grow from 15% to 25% of retail spend in just 8 weeks! (Compare this to a decade that it took to grow e-commerce adoption from 5 to 15%). This put us in a unique situation and provided a huge opportunity for us to help brands grow significantly on e-commerce channels.

At the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we tripled our revenue consecutively in 2019 and 2020. More than 50 consumer brands use our product to drive e-commerce growth. Our customers include named brands like Bayer Healthcare, J&J, Nestle, Hamilton Beach, Hill’s Pet Nutrition, Kellogg, Kimberly Clark, Colgate, Mars, Inc. and many others.

Our focus in 2021 is to heavily invest in our engineering, product and customer success capability to bolster our product, make our customers successful and establish ourselves as a market leader in this rapidly growing market!

Roles and responsibilities :

• Manage the performance and career development of a team of engineers, and own significant parts of CIQ applications that require design, architecture, and coding (Both Frontend and Backend).
• Participate with senior management in developing a long-term technology roadmap.
• Be a role model and professional coach for engineers with a strong bias for action and focus on high standards.
• Work with peers across teams to support and leverage a shared technical stack.
• Manage teams to scale distributed applications, make architectural trade-offs applying right design patterns, review code, and deliver with speed and quality.
• Produce high-quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
• Own the QA and deployment strategies for the team.
• Work‌ ‌with‌ ‌multiple‌ ‌stakeholders to understand business, prioritise and execute based on company goals and priorities.
• Be the custodian of process and SDLC best practices within the team.
• Own hiring goals for the team and hire the best.
• Delivery and tech ownership of all roadmap / tech items for the team.

What you need to succeed :

• Should have proficiency in Backend and frontend technologies along with good experience in AWS.
• Should‌ ‌be‌ ‌aware‌ ‌of‌ ‌best‌ ‌practices‌ ‌for‌ ‌Software‌ ‌development‌ .
• 6+ years of relevant engineering work experience.
• 5+ years software design, coding in Java / equivalent and a good understanding of frontend technologies.
• 1+ years of management experience in building small to medium-sized teams, demonstrating growth and a track record of successful deliveries.

Preferred Qualifications : 

• 5+ years of experience in building and working with production grade systems.
• Shipped several large-scale projects with dependencies across multiple teams.
• Built and delivered on successful cross-functional partnerships across multiple teams.
• Been actively involved in creation and execution of technical strategy and roadmap.
• Actively coached, mentored and grew team members in their careers.
• Track record in partnering with recruiting to hire and build incredible engineering teams.
• Good understanding and experience in practicing SDLC best practices.
• Strong believer in innovation culture and Engineering driven ideas.
• Experience in release management and agile methodologies.

Job Description:

• Resource should be proficient in analyzing, designing and developing applications based on the requirements provided by business counterparts
• Developing and maintaining applications developed in Java, J2EE, Struts and Spring and possessing 3-layer architecture
• Good knowledge in Spring Boot, Hibernate, Angular JS, Docker, VUE JS and AWS
• Applications development or maintenance using ORM tools such as Hibernate
• Database management which includes DB design and maintenance, mostly related to 2016 and Oracle 19c, DB2
• Should have knowledge in Unix / Linux OS.
• Should have good knowledge in Shell scripting language
• Strictly adhere to the internal SDLC process quality standards set but the organization and providing the drive to the team to achieve the KPI and SLA targets
• Flexible to work in extended time
• Candidate should have good experience on Java / J2EE, Springboot, Hibernate / JPA, Oracle query, Web Services and Rabbit MQ.
• Should have minimum of 3 to 5 years of experience. Should be able to work on enhancement, maintenance and production support.
• Good to have hands-on experience on DEVOPS & API development.

Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

The application technology architecture comprises of the following:

o   a Python Django web application with NGinx and Gunicorn

o   PostgreSQL database

o   A React Android and Web app

o   Rest APIs which interact between the Android app and the Django webserver

Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

We are looking for a backend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the back end development of features of the Mentor To Go platform from conceptualisation through design and testing, working closely with other developers, the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.

Minimum requirements 

• Bachelor’s degree in engineering preferably  CS  or related discipline  
• 3+ years experience working in Unix/Linux environments building web and mobile applications
• Proficiency in developing and deploying cloud based Python/Postgresql applications preferably using frameworks such as Django
• Experience with design and development of moderately complex software projects
• Strong written and oral communication skills
• Familiarity with version control software such as Git

Desired  requirements 

• 5+ years of overall relevant work experience
• Experience building apps using React/React-Native
• Basic understanding of AWS cloud
• Ability to participate in technical discussions and help make technical trade-offs

About Mentor Together

https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring  non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.

Essential Job Functions:

1. Implement application components and systems according to department standards and guidelines.
2. Work with product and designers to translate requirements into accurate representations for the web.
3. Analyze, design, code, debug, and test business applications.
4. Code reviews in accordance with team processes/standards.
5. Understand and work with data in varying degrees of complexity and scale.
6. Responsible for planning, processing and performing all jobs in an efficient manner.
7. Provide assistance to testers and support personnel as needed to determine system problems.
8. Resolve problems involved with integrating new technologies with systems.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Remain knowledgeable of new emerging technologies and their impact on internal systems.
2. Available to work on call when needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Experience using Python, JavaScript, and React.
2. Experience with web services and RESTful APIs.
3. Experience in cloud infrastructure
4. Experience with Sql and NoSql databases
5. Familiarity with modern CI/CD methods
6. Ability to organize, prioritize, and handle multiple assignments on a daily basis.
7. Strong and effective inter-personal and communication skills
8. Ability to interact professionally with a diverse group of clients and staff.
9. Must be able to work flexible hours on-site and remote.
10. Must be able to coordinate with other staff and provide technological leadership.
11. Ability to work in a complex, dynamic team environment with minimal supervision.
12. Must possess good organizational skills.

Education, Experience, and Certification:

1. Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
2. 5+ years relevant experience, required. *
3. Experience using version control daily in a developer environment.
4. Experience with Python, JavaScript, and React is required.
5. Experience using rapid development frameworks like Django or Flask.
6. Experience using front end build tools.

Marketing Manager:

Profile: The primary role of marketing manager is to attract, retain and grow revenue from a company's targeted customers - across markets. The person is expected to have a proven track record with a minimum 7  years of experience.  In carrying out this role, you must support revenue with lead generation and other quantifiable marketing activities.  

Roles and Responsibilities: 

• Develops and implements strategic marketing plans (International & Domestic) for the company.
• QualifiedRevenue generating Leads through various marketing activities:
  • Digital marketing campaigns.
  • Social media.
  • SEO and superior web presence.
• Prior experience of marketing for IT/ITES businessis a must.
• Messaging, communication to be crystalized and executed in helping generate revenue.
• Build content around the product / service to be pushed across channels.
• Manage the team to perform accurate data generation for digital marketing activities for its target markets / companies.
• Team Management. Finding ways for team to achieve success – recruit, train, mentor and evaluate team members.

Location: Noida