Our business analysts are the drivers behind our continued growth and success. With our commitment to innovation, it’s our business analysts who seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.
Objectives of this Role
- Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
Daily and Monthly Responsibilities
- Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
Skills and Qualifications
- Bachelor’s or Master’s degree in IT or Computer Science
- 5+ years of proven experience in an analytics and systems development capacity
- High proficiency with SQL language and database management
- Proven analytical abilities
- Practical experience generating process documentation and reports
- Excellent communicator with the ability to translate data into actionable insights
Preferred Qualifications
- Strong working knowledge of relevant Microsoft applications, including Visio
- Proven capabilities in project and user-testing management
- Proven development of innovative and impactful systems solutions
- Extensive experience with data visualization
- Highly proficient technical writing capabilities
Subodh Popalwar
Software Engineer, Memorres
About Myrsa Technology Solutions
MyrsaTech is a global technology consulting & services company, helping enterprises marry scale with agility to achieve competitive advantage. "Born in the cloud” in 2016, MyrsaTech applies its deep domain knowledge to client engagements to break down silos, make sense of digital complexity & bring new initiatives to market faster. We enable IT to move at the speed of business, leveraging emerging technologies & the efficiencies of Continuous Delivery to push business innovation.
Myrsa Technology Solutions is on a mission to provide innovative technology solutions and deliver real & rapid growth. Simply put - Myrsa is changing how modern organizations run their operations by automating their process & helping them scale and engage better with their customers.
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Requirements:
- Actively seek out new Sales Opportunities.
- Experience generating leads through Linkedin, Linkedin Sales Navigator and similar portals.
- Building out and maintaining a strong pipeline of leads and potential new business.
- Conduct market research to identify selling possibilities.
- Develop and manage efficient networks for Business Development.
- Maintain knowledge of all product and service offerings of the company.
- Write new business proposals.
- Keep prospective client database/CRM updated.
EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.
As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation
Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/
Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.
We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/
Specialties-
Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working
HeadQuarters- Melbourne, Victoria
We love people who in general -
- have a passion to own and create amazing products.
- are able to clearly understand the customer’s problem.
- are a good collaborative problem solver.
- are a really really good team player.
- are open to learn from others and teach others.
- are able to take the meaningful feedback and improve continuously.
- can commit to inclusion, equality & diversity.
- can maintain integrity at work.
You are the one if -
- you love solving problems.
- you have a keen interest in understanding and analysing the customer problems and solutions.
- you possess good listening, communication (verbal & written) and presentation skills.
- you can empathise easily with customers.
- you can facilitate and lead workshops that generate customised business solutions.
To be successful in this role, you need to -
- analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
- effectively manage the scope and constraints of the project.
- work in agile teams that help in the successful delivery of a project.
- effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
- write detailed stories to help the team understand the requirements.
- demonstrate flexibility in picking up things/roles needed for the successful delivery of the project.
- collaborate with the UX team to understand and contribute to the user research & design process.
- be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :
- Process steps, number of applications involved, and process steps per application
- Process volumes, including any seasonal variations.
- FTE needed to execute the process
- Average handling time
- Process interdependencies
- Target SLA , Financial or regulatory points associated with the process.
- Process error rate, error volumes, and exception handling steps
- % of process steps including paper, voice, digital etc.
- Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:
- Identifying & documenting clearly
- The steps in the process suited for automation
- The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
- Outputs and exceptional handling scenarios
- Scenarios and test data
- Reduction in Average handling, and FTE takeout as a result of automation
- Recommendations to alter or reengineer process to improve automation potential
- Processes that are not suitable, or would not lend any return on investment
- Ensures the designs are documented within the defined project timelines, and with quality.
- Performs Quality Control via reviews of the design created by other business analysts.
- Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
- Serves as the functional expert for the development and test teams.
- Resolve queries/issues from the development and test teams.
KEY SKILLS
- 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
- Working experience as a process architect/business analyst
- Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
- Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
- Eye for detail and good documentation skills are needed
- Fluency in English, both written and verbal essential
- Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
- Advanced problem solving and analytical skills.
- Ability to multi task in a fast-paced environment.
About Enroute Corporate Solutions
Incorporated in 2019: Enroute Corporate Solutions stands as one of the most promising Strategic Consulting Company which focuses entirely on the layer of business growth & profitability for our clients and customers. With our area of work into Management Consulting, Financial Audit & Process Management, Industrial Training, Marketing Conceptualization and end-to-end Human Potential Management services we term ourselves as "Strategic Consultants". With the vast experience into Management working with some of the best names in the industry, we bring plethora of service and experience onto the table which lets you choose the type of services which are customized and tailor-made according to your needs and process. Working closely with each of our client and looking at the right perspective with the appropriate approach is what we stand apart for. Innovation in ideas, aggression in approach and righteousness in the process are our prime pillars of work and business. At Enroute, we believe in giving the most innovative and best solutions for our clients which help them target and roadmap the growth in whatever we do! Our focus is completely into data-driven approach and quality.
Our Services
- HR Consulting Services (Background Verification / Psychometric Analysis)
- Talent Acquisition
- Recruitment Process Outsourcing
- Financial Planning & Consulting
- Strategic Business Consulting
Roles & Responsibilities
- Business Development & Sales
- Client Acquisition & Management
- Response Management
- Inside Sales & Field Sales
- Generating Business Prospects
- Lead Generation & Customer Relationship Management
- Online / Offline Research
- Business Collaboration
Requirements
- 2-5 Years’ Experience into B2B Sales
- Any Graduate / Postgraduate (Preferred with Engineering Background)
- Good Communication Skills
- Good B2B understanding & Written Communication Skills
- Apt with Microsoft tools (Excel / Word / PowerPoint)
- Go Getter & Adaptable
- Understanding of the Market Trends & requirements
Google AnalyticsThe job will include the following responsibilities:
● Design world-class online learning experience by leading the program design through user
research, market benchmarking, gap analysis and recommending suitable design to improve
learner experience and learning outcomes.
● Understand the industry requirements and develop courses to help students gain skills to
meet and exceed industry needs.
● Conduct interviews and focussed groups with learners, industry expert, hiring managers and
reach out to them for the better understanding of the industry needs and skill gaps.
● Draw insights from primary and secondary research and translate the knowledge of experts
and professors into structured learning experience suggestions.
● Conduct thorough secondary research by scraping internet, blogs, LinkedIn and other online
sources to collect qualitative and quantitative data to support the skill and industry needs.
● Work closely in a cross-functional environment, with teams such as marketing, content,
delivery, sales and business to develop and overall vision for the program.
● Detail out recommendations and create product-feature vision documents in accordance with
the findings including aligning the P&L costs.
● Work with external stakeholders : subject matter experts (SMEs), university partners to align
on the program design and program requirements.
Skills Required
● Graduates from Tier 1 universities preferred (MBA/BTech preferred)
● Highly analytical and excellent stakeholder management skills required
● Preferred experience of 1-3 years in consulting, business analysis, product management,
knowledge management and insights domain
● Should be good at writing internal and external facing documents
● Data analysis and project management
● Good interpersonal, presentation and communication skills
Day Shift
Banking Domain
Job Description :
1. Candidate should have Strong SQL skills and manipulate large data sets in a database.
2. Advanced Excel proficiency including Pivot tables, lookup/hookup, graphs, etc.
3. Knowledge and experience in the Banking industry are preferred.
4. Top decile SQL skills are a MUST (Experience in Hive/Spark-SQL is strongly preferred)
5. Should possess a strong combination of analytical, technical, and business savvy.
6. Ability to thrive in a fast-paced start-up environment, and to manage multiple, competing priorities simultaneously.Must be comfortable in ambiguity and constantly evolving environment
Key Responsibilities :
1. Will be the point of contact for reporting/data management needs and will be responsible to drive complex data analysis and propose improvement opportunities in existing tools and reports.
2. The Business Analyst will be responsible to establish best practices in data management, data visualization, and report distribution.
3. Understanding client requirements and converting them into technical and business deliverables.
4. Leverage data warehouse and other data sources to answer business queries.
5. Doing the ad-hoc analysis and presenting results in a clear manner.
