BDE

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Sr. Android Developer Requirement:

• Minimum 4 years of experience in Android development.
• Degree in software development, computer science, or similar.
• Proficiency in Android, Java, Kotlin, MVC, MVVM.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Skillset Summary: ReactJS, Codeigniter, YII or Laravel

Who are we?

Cartrabbit is a software-as-a-service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Working on cutting-edge technologies and innovative products

Provide opportunities to work on exciting projects in a vertical B2B niche SaaS.

Opportunity to work in a Product Company

Flexible working hours

What we are looking for?

We are looking for PHP Developers with experience in Laravel to join our team. The ideal candidate should have experience in developing web applications from scratch and be able to work independently, as well as collaboratively with a team. The successful candidate will be responsible for designing, developing, and maintaining complex web applications.

What is the skill set required for this job profile?

• Candidates should have a strong knowledge of PHP.
• Write clean, well-designed code using the PHP framework, and other related technologies
• Candidates should have experience/ knowledge working with at least one PHP framework, such as Laravel, Symfony, CodeIgniter, Yii, or CakePHP. They should have a good understanding of the framework's architecture and be able to use it to develop complex web applications.
• Candidates should have experience with front-end web technologies such as HTML, CSS, and JavaScript. They should be able to create responsively and have experience with front-end frameworks such as React, Angular, or Vue.js.
• Candidates should be familiar with version control systems such as Git and be able to collaborate effectively with other developers using tools such as GitHub or Bitbucket.
• Candidates should be able to analyze complex problems and find solutions using logical reasoning and creative thinking. They should be able to troubleshoot and debug issues quickly and effectively.
• Candidates should be able to communicate effectively with team members, project managers, and stakeholders.

• Candidates should be committed to continuous learning and staying up-to-date with emerging trends and technologies in web development and PHP frameworks. They should be willing to take on new challenges and be able to adapt to changing technologies and requirements.

What you’ll be doing

• Designing and developing web applications using PHP frameworks such as Laravel, Symfony, CodeIgniter, Yii, or CakePHP
• Writing clean and efficient code that follows industry best practices and standards
• Should be able to read and understand the existing code base
• Collaborating with cross-functional teams to identify and prioritize features for new and existing applications
• Build integrations with multiple eCommerce platforms for our SaaS applications
• Implementing and maintaining third-party APIs to integrate with existing applications
• Troubleshooting and debugging applications to ensure optimal performance and usability
• Collaborating with other developers to maintain and improve existing code and applications
• Working with project managers to ensure projects are completed on time
• Testing and deploying code to production environments.
• Staying up-to-date with emerging trends and technologies in web development and PHP frameworks

Job Location: Coimbatore(work from office)

Educational Qualification:

Bachelor's degree in Computer Science  or a related degree Program

Fresher candidates with good programming language are applicable for this position.

Required:

1. A minimum of 1 years of consulting and/or relevant industry experience
2. Understanding of Android Framework and Android app development.
3. Experience in developing android apps using Kotlin and latest frameworks
4. Knowledge and understanding of Design-Patterns and Data Structures.
5. Ability to develop Android applications using latest Frameworks like Retrofit, RxJava
6. Ability to write Unit test cases using the frameworks.
7. Knowledge about how to consume the REST API's
8. Understanding of Git/BitBucket or any version control system
9. Good written and verbal communication skills.
10. B.E/B.Tech/MCA/MSC/MS

Preferred:

1. Understanding and usage of latest android frameworks like JetPack, Android Architectural components
2. Experience in mentoring the new team members and also the junior folks.
3. Exposure to various mobile architectures (ex: MVC, MVP, MVVM, etc..)
4. Experience in handling the Android app deployment process.
5. Experience in working in Agile methodology

We are a stealth startup focusing on AI in healthcare and are looking for software engineers to join our PoC (Proof of Concept) team. You will be a core member of the company with equity options. If you are ambitious, excited about next-generation tech and have a constant hunger to learn, we encourage you to apply.

Your responsibilities:

• Design and develop full-stack web applications for PoC.
• Implement computer vision and NLP based deep learning models.
• Participate in client meetings and refine product capabilities.

Essential requirements:

• Interested in working at startups.
• Ability to work independently.
• Experienced in developing full-stack web applications.
• Strong command over React and Python.
• Good experience with Data Science.
• Comfortable with ambiguity and frequent changes to project scope in innovation environment.

• Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
• Writing job descriptions and posting to relevant media platforms.
• Screening applicants for competency with the job requirements.
• Arranging telephone, video, or in-person interviews.
• Performing background and reference checks.
• Presenting the resumes of the most suitable candidates to the hiring manager.
• Offering job positions and completing the relevant paperwork.
• Keeping track of all applicants as well as keeping applicants informed on the application process.
• Forecasting recruitment budgets.

Responsibilities:

• System and network monitoring - configuring network devices, firewalls, access points, routers, and switches
• Deploy, Install, Configure and administer Linux Systems and Servers
• End-user support and troubleshoot technical issues
• IT Asset and device assignments, management, and maintenance 
• G-Suite Administration
• Configure and provide Biometric and HID access
• Maintain licenses for all MTX Applications
• Interact with employees globally at the technical level, as required 
• Perform Regular Audits of IT Assets and Applications
• Ability to configure and scale IT systems and networks for a rapidly growing organization
• Assist with hardware and software issues
• Assist in defining and documenting best practices and support procedures
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

What you will bring:

• 4-7  Yrs experience in IT support and system administration
• Experience in network administration and Cisco Meraki
• Experience in System and network monitoring - configuring network devices, firewalls, access points, routers, and switches is a must
• Experience with Linux Server deployment and Administration
• Advanced knowledge of Ubuntu is a must
• Experience in tools like Jenkins, Docker, etc.
• Advanced knowledge of Windows, macOS
• Cisco CCNA Certification is a big plus
• Experience in Cybersecurity is good to have
• Experience working with G-Suite Administration is good to have
• Experience working with Biometric and HID access is good to have
• Familiarity with leading Infrastructure platforms such as GCP, Azure, and AWS is a big plus
• Knowledge of IT audit processes & standards such as HIPAA, SOC-2, SSAE18, and ISO-27001 is desirable. 
• Key soft skills like - 
• Flexible with multifaceted tasks and a team player
• High-level problem-solving
• Analytical and critical thinking capabilities
• Strong interpersonal and collaborative skills
• Exceptional written and verbal communication skills
•  

What you’ll be doing:

• You’ll design and architect new features on Mobile Application development.
• You’ll be involved all aspects of development, playing a critical role in design, planning, development and deployment.
• You'll Develop robust, quick prototypes for proof-of concept features / application based on briefs.
• You’ll coordinate with all lines of business to delivery an entire piece of a system or application.
• Write clean, simple and well-tested code

Who are you?

You are a team-player who collaborates with developers, designers, testers and product manager to create an amazing user experience. You have experience with all aspects of the production software lifecycle. You have good interpersonal skills and feel comfortable coordinating efforts across teams. You are a fast learner, with an eye for detail, strong problem-solving and debugging skills.

What you’ll bring to the table:

• Your extensive knowledge in Data structures, Algorithms, ORM and Design Patterns.
• You’ll bring extensive experience in mobile development along with the best practices as per language (Android) guidelines.
• Your ability to thrive in complexity and a strong desire to collaborate with colleagues to deliver projects.
• If you have work experience in a Consumer Product/E-Commerce company, we’ll like you even more.