Graphic Designer

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Catalyst IQ is hiring for one of the leading Fintech companies in India.

About company: We are India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments,commerce, banking, investments, and financial services. Its investors include Softbank, AntFinancial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.

About the team: Central Design Team

Our Central Design team is responsible for all the Product Design and Research work related to various products. The team mainly looks at the design of the our consumer app and the products in the Merchant Ecosystem comprising of the EDC and POS Devices, the Golden Gate app (the FSE ecosystem), the Unified Merchants Portal (UMP), Net Banking Panel, different deltas and various products are aligned with each of the Deltas.

About the role:

As a product designer, you will be in a fast paced environment, and your day-to-day tasks will consist of engaging with product managers and other stakeholders, to understand the requirements and creating well designed flows, high and low fidelity prototypes,and visual interfaces for a good user experience. You will use your knowledge of design, expertise and skills to design products for these specific responsibilities assigned to you.

Expectations/Requirements:

· Work closely with cross-functional teams to gather and understand business and feature requirements.

· Translate requirements from the PRDs into concepts into wireframes and mock-ups that lead to intuitive user experiences.

· Design and deliver wireframes, user stories, user journeys, and mock-ups optimised for a wide range of devices and interfaces.

· Request and drive user research/usability tests as needed. Collaborate with all stakeholders on high fidelity interactive prototypes, design validation and improvement.

· Work with development team to ensure high quality designs are fully actualised.

· Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and software developers.

· Staying up to date with the latest trends in product design.

· Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

Superpowers/ Skills that will help you succeed in this role

· A degree in design, or equivalent experience in Design. Minimum 8+Yrs of Industry experince.

· Professional experience in User Experiences on web and mobile applications.

· Have worked in a product company ecosystem.

· Deep understanding of design processes and research methodologies.

· Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined design in a short time.

· Proficient with the tools in Design and Prototyping (Figma / Sketch).

· Fast learner and extremely self-motivated to lead. Ability to handle multiple projects in an agile, fast and dynamic environment.

Why join us?

· A collaborative output driven program that brings cohesiveness across businesses through technology

· Improve the average revenue per use by increasing the cross-sell opportunities

· A solid 360 feedback from your peer teams on your support of their goals

· Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Job Description

We're a fast growing fintech startup based in Pune. In June 2019, we launched, an app to check and monitor credit scores. It is the only app in India that helps consumers improve their credit score via an AI-based score planner.

WE are on a mission to re-imagine credit and payments from first principles and is building a mobile-first credit card in India.

• Roles & Responsibilities:-

Strong proficiency in JavaScript.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux)

Familiarity with newer specifications of Ecma Script.

Familiarity with RESTful APIs.

Knowledge of modern authorization mechanisms, such as JSON Web Token.

Familiarity with modern front-end build pipelines and tools.

Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

Ability to understand business requirements and translate them into technical requirements.

A knack for benchmarking and optimization.

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback.
• Candidates with 1+ years of agency work experience can apply. Prior experience in social media and Account Management will be preferred
• Candidate with Prior mandatory experience with copywriting, content, social media Management experience with a focus on creative direction,
• Strong communication & presentation skill along with client handling skill set is a must.
• Knowledge of Facebook,Instagram, Twitter, linkedin social media platforms

Requirements

• Overall 2-8 years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot or other equivalent frameworks 

• Strong experience in HTML5 and CSS3 and should have basic experience in JS technologies

• Good knowledge of database concepts, having SQL writing experience, and familiarity with at least one of the relational databases

• Worked in a CI/CD environment with Jenkins

• Experience working in an agile team with software engineering practices like automated testing, test-driven development, continuous integration, etc is a big plus. 

• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment

• Strong oral and written communication.

Roles and Responsibilities
Responsibilities
1. Learning about our products and implementing minor features using PHP .
2. Ability to answer customer queries and provide them with satisfactory answers.
3. Do extensive QnA with customers to clarify issues.
4. Coordinate with senior engineers to have resolved bugs/issues fixed.
5. Take end to end responsibility to closing support tickets
6. Generating new ideas, insights, products improvements and documenting them.
7. After due experience start shipping new features
8. Maintain jovial relationship with clients

Requirement
PHP Experience: Must Have
Excellent Communication Skills.

Note:
Candidates having gap in their career with strong PHP experience can apply for this position.Graduate

Location-Jankpuri (Delhi)