Media Sales and Brand Solutions

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Required Skills

• Experience in developing business solutions using Salesforce Commerce Cloud (Demandware).
• Good knowledge of SFCC / Demandware Script, Java OOP/Node.js.
• Expertise in RESTful web services, Ajax-driven client applications, and includes Advanced JavaScript architectures.
• Good experience in SFRA
• Strong background of World Wide Web Consortium (W3C), accessibility guidelines, model view controller (MVC), agile development, and tools.
• Experience in using Pipelines, JS controllers, ISML templates and real-time data exchange using web services.
• Hands-on experience of integrating custom services into SFCC. Good exposure of payment, tax, and operation management suite (OMS) integrations.
• Good understanding of Business Manager and configuring jobs.
• Strong SQL knowledge.
• Exposure to technical reports and understanding of Demandware limitations, such as quotas.
• Proficient in Demandware foundational concepts with good knowledge of SiteGenesis, UX Studio, content assets or slots, and Demandware Catalog.
• SFCC certifications would be preferred.
• Excellent written and verbal communication skills.
• Motivated to complete tasks independently.
• Candidates ready to join sooner will be preferred.

PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office! 🏢

🚀 Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

👩‍💼 Job Title: Business Development Associate

🌍 Location: Gurgaon

🏢 Work Setting: Office-Based (WFO)

🎓 Industry: Ed Tech

📊 Functional Area: Inside Sales

🌞 Shift: Day Shift / Night Shift (optional)

📋 Roles & Responsibilities:

As a Business Development Associate, you will:

1️⃣ Help students choose the perfect learning course from our educational offerings.

2️⃣ Kickstart phone conversations with parents who've experienced demo classes for their kids.

3️⃣ Nurture potential customers and seal the deal within the sales cycle.

4️⃣ Effectively communicate with leads through email and calls.

5️⃣ Keep precise digital records of call information.

6️⃣ Achieve monthly sales targets and meet input metrics.

🎯 Hiring Criteria:

💼 Training Period: 21428 (Stipend)

💰 Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

🗣️ Required Skill: Excellent Communication

🕒 Experience Required: 0-3 Years (Freshers welcome!)

🎓 Minimum Education: Graduation

📆 Graduation Years: 2018-2024 passouts

🚨 Important Criteria:

💼 Willingness to work 5 days a week.

🚀 Thrive in a startup environment with high-intensity learning and rapid growth.

📍 Job Location: Gurugram

Building web application front end & backend

React

Spring Core, Spring MVC

Spring Boot

Spring Webflux/Reactive

Mongo DB/Cassandra

HTML, CSS, Javascript,

Cloud Basics (AWS/GCP/Azure)

Cloud Functions (AWS/GCP/Azure)

We, Chilton Refrigeration Pvt Ltd, are an innovation focused refrigeration-based manufacturing company based at Kochi, Kerala. Chilton has 6 patents to its credit and has started the second manufacturing base in Gujarat, Ahmedabad. Recently, we have launched our newest patented product-Hot water Air Conditioner.

We are growing aggressively in the states of Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and Karnataka and are looking for Sales Engineer who can support us and be the driving force in our sales and customer relations. Apart from this, you get the opportunity for career growth within company.

Key responsibilities: 

• Identify market opportunities to generate new business with a willingness to travel on daily basis
• Conduct professional presentations and seminars for client
• Prepare and present winning technical and pricing proposals coordinating with technical team
• Achieve sales revenue and gross margin to meet with monthly and yearly targets
• Do customer follow-ups and close customer complaints in short period
• Provide technical advice in product design and system integration solution independently
• Provide inputs to Manager on lost customer analysis on weekly/ monthly basis.
• Provide regular reports to reporting manager though designated apps
• Payment / Relevant documents collection / recovery, commercial closing of orders independently

Who can apply?

To be successful in this role, you must have a proven ability selling industrial products to industries like Pharma , Food and Beverages , Plastic etc . A strong technical understanding of products and their application to facilities is critical.

Must be willing to travel PAN India

Must have a Bachelor’s degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering