Senior Copywriter

Job Description:

We are seeking an experienced Cognos Developer with strong expertise in Cognos Analytics 11 (C11) to design, develop, and maintain interactive dashboards and reports. The ideal candidate will work closely with business stakeholders to translate requirements into scalable BI solutions, leveraging Cognos Framework Manager, Report Studio, and Dashboard capabilities.

Key Responsibilities:

• Develop and maintain reports and dashboards using Cognos C11.
• Work with stakeholders to gather and analyze reporting requirements.
• Design data models and metadata using Framework Manager.
• Optimize report performance and troubleshoot issues.
• Ensure data accuracy and report integrity.

Required Skills:

• 3+ years of experience with IBM Cognos (preferably C11).
• Proficient in creating dashboards, visualizations, and reports.
• Strong SQL and data analysis skills.
• Experience with Framework Manager and Data Modules.
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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

Job Summary:

Java developer will be responsible for many duties throughout the development lifecycle of applications, from concept and design right through to testing. 

Duties/Responsibilities:

• To support and maintain existing Java code base, debug the application 
• To analyse user and business requirements and design and implement appropriate solutions 
• To design and code programs following in-house standards and good design principles 
• To ensure that all programs are documented to the company standards 
• To create unit test plans and perform unit testing of the programs
• To provide advice and guidance to other members of the team

Required Skills/Abilities:  

• Hands on experience in designing and developing applications using Java EE platforms 
• Object Oriented analysis and design using common design patterns 
• Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) 
• Experience in the Spring Framework 
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC) 
• Experience in RESTFul webservices
• Experience with test-driven development 
• Exposure to portal/mobility development - Desired
• Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Who You you are?

• A Detail-Oriented Design Expert | You are well-versed in all aspects of design and take great pride in the finer points of delivering truly exceptional design.
• Innately Curious | You’re excited about visual storytelling and delivering experiences that go beyond just solving a client’s problems, and are innately interested in human motivations, behaviors and desires. You like following the solution through all stages of the process so that the integrity, consistency, and essence of the experience is delivered with precision.
• Influencer & Communicator | You can educate, convince, and lead projects, inspiring both clients and junior members of the design team. You have a demonstrated ability to synthesize and present your work to clients and internal audiences of all backgrounds. You have excellent written, verbal, and interpersonal communications skills required to make the complex feel and sound easy yet captivating.
• Confident | You have confidence in your concept, in your work and thus in presenting ideas and designs to internal teams, external stakeholders and clients.

What you have:

• Experience | 3-7 years of experience in an agency or design studio,
• Body of Work | Portfolio featuring a wide range of creative work that displays mastery of your skills, ideas and execution. Expertise in the formal elements of visual design, including typography, color, layout, balance, proportion, rhythm, emphasis, and unity.
• Proficiency in Adobe Creative Cloud and MS Office. UI/UX experience is a bonus.
• Proven design-led conceptual and campaign experience; demonstrated success working on integrated campaigns that include digital, social, and/or emerging media.
• Experience working across multiple parallel work streams and within a flexible and agile environment.
• Ability to assess work, delegate tasks, hire resources and manage the team output effectively.

Responsibilities

• Lead and manage a talented Engineering Team of 8+ members.
• Provide technical guidance and mentorship to team members and assist them in their career progression. Set OKRs, progress checks and do performance evaluations.
• Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.
• Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.
• Perform Design reviews, Code reviews
• Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Requirements

• Masters or Bachelor's Degree in Computer Science, Engineering or equivalent.
• Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.
• Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.
• Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Desired Skills and Experience NET, C++, Golang, Java, JavaScript, Python, Quality Assurance, C#

Job Description

POSITION: Quality Assurance Automation Analyst

DESCRIPTION:

The Quality Assurance Automation Analyst works with the QA staff to perform Quality Assurance Automation planning, application testing and developing scripts using established automated testing tools before and after production implementation. Focus on creating test scripts, and frameworks and executing functional, regression and end-to-end automated scripts for products' front-end and back-end applications. This role is responsible for executing the automated regression tests before release and on demand. The candidate should be willing to step into a Manual QA role and perform Manual Testing on a need basis.

RESPONSIBILITIES:

• Accountable for the Quality Automation planning and testing of the application for the assigned projects.
• Performs timely reporting of planning and testing efforts.
• Develop and maintain automated scripts for all product testing using Selenium WebDriver with Java implementation. 
• Develop manual and automated test cases/scripts.
• Able to shift between Automation and Manual Testing tasks on a need basis.
• With support from QA staff and the configuration team, writes and executes test cases for the projects assigned.
• Achieves and maintains excellent content knowledge of assigned products.
• Perform daily; weekly, monthly and on-demand execution automated regression tests.
• Identify and document issues found in modules and products during automated regression to assist with easy recreation.
• Communicate daily and weekly progress.
• Collaborates with management to continuously provide input to improve the QA process.
• Performs other duties as assigned.

REQUIREMENTS:

• Minimum of 3-5 years of experience in software testing with 2-3 years of experience in developing automation scripts using Selenium Web Driver.

• Saas industry experience is preferred

• Experience in developing Automation Frameworks from scratch. 

• Strong in Java programming (Core JAVA) 

• Experience using Selenium Grid is preferred.

• Good knowledge of Web Services.

• Working knowledge of web technologies including basic knowledge HTML, CSS, JavaScript, and DOM

• Experience in QA Methodologies - Agile preferred

• Experience in analysing requirements & create Test scenarios.

• Knowledge of Defect Management Process & Defect lifecycle.

• Working knowledge of Test Management Tool.

• Working knowledge of database (e.g. MySQL).

Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.

Role and Responsibilities

1. Helping lead the software development lifecycle: technical design, implementation, testing, deployment, and support.
2. Working with cross-functional teams effectively to enable business growth.
3. Proactively identifying engineering bottlenecks and initiating proposals to improve them.
4. Writing high-quality, well-tested code in alignment with industry-wide best practices.
5. Applying a product mindset to back-end systems.
6. 1.  

1. About five years of experience delivering product-quality code in an agile set-up
2. Experience with Golang, REST APIs, Microservice Architecture, Elasticsearch, Redis, Docker, or Kubernetes
3. Understanding of the philosophy of cloud and an experience of maintaining cloud-native services.
4. Experience in designing, building, scaling, and maintaining production services, and knowledge of composing a service-oriented architecture.
5. Experience of working in a fast-paced, rapidly-growing company (Good to Have).
6. Working knowledge of Node.js (Good to Have).
7. 1.  

1. Passionate about technology and making an impact.
2. A perpetual learner, who stretches their boundaries and enjoys new ideas.
3. A doer who takes initiative and works well in a team.
4. 1.  

Who We Are

Blok is a technology-first, online ultra-fast grocery delivery service business, and we are on our way to revolutionize how millions of people across countries consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. And it takes less than 10 minutes.

We believe we are positioned to lead this revolution. Why? Our founding and early team has held senior positions at Deliveroo, Uber, Glovo, Mercadona, or Unilever. We have done this before, and we believe we can do it again. But this time, even better.

Embark on the journey and help us launch the revolution in one of the highest growth industries of the year. Help us shape the new normal.