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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

** Certification in Mulesoft Mandatory

** Btech/BE /MCA only with 10+ exp in Mulesoft

** Ready to join within 0-15 days/ serving NP

SOA

REST

Web Services

Mule ESB

Anypoint Studio

API Management

CloudHub

Integration Patterns

Good Communication skills

Job Summary:

This role is for a Senior Technology Lead to drive the strategy and execution across a portfolio of IT

applications involving product backlog management, development, production stability, staffing and

partner management including business users and customers.

Ideal candidate should have a Bachelor’s Degree preferably in IT, with about 10-15 years of experience

in software development using Microsoft ASP.Net, MVC, C#, JavaScript, Jquery and SQL Server. Prior

experience in Finance domain is preferred

Key Responsibilities and skills:

● Strong hands-on technical expertise on Microsoft ASP.Net, MVC, C#, JavaScript, Jqueryand SQL Server

● Exposure to SDLC tools, such as: Visual Studio, JIRA, Git including CI/CD and test automation

● Leading the development team in the design, development, coding, testing and implementation of IT

applications in on-prem and cloud environment.

● Proficient in the software development lifecycle and underlying processes. Exposure to Agile

methodologies is very useful

● Strong communication skills both oral and written to handle team, client and management levels

● Work with business teams in understanding and prioritizing the requirements for future releases

● Developing standards and procedures to ensure that software quality standards are met and

consistent.

● Proven track record in designing and delivering technical solutions

● Strong management experience particularly managing multiple application development teams,

including L1 and L2 support

● Confident, resourceful and transparent

About Company:

Money Honey Financial Services Pvt Ltd. is a one-stop shop for information, advice as well as transaction

execution of financial services. We offer Mutual Fund, Fixed Deposit, Govt Bonds, Public Issue of NCD,

IPO, P2P, etc.. Servicing more than 75,000 clients with the help of 150 members team.

Kindly find below job details and share your resume if interested for the same:

Roles and Responsibilities:

• Should demonstrate warm calling prospects to qualified leads

• Should be able to achieve sales target

• Managing Sales for B2C/B2B Prospects

• Excellent interpersonal and communication skills to understand

the opportunity, and the needs of prospects

• Able to understand/explain concepts and ideas in a clear and

concise manner

• Good Listener, assertive and persuasive

• Should be a Team Player

• Generating daily reports

Key Skills:

• Direct Sales with customer oriented mindset

• Command over English is must

• Ability to pitch the product

• Eagerly learning new aspects

• Providing best solutions to customers Qualification:

• Bachelor's degree or equivalent experience in Business

• Relevant experience

• Excellent knowledge of MS Office

Company Introduction:

XLNC Technologies:

•An emerging IT consulting firm providing specialized services pertaining to Robotic Process Automation, Machine Learning and Artificial Intelligence.

•End-to-end solutions in the various sub-domains of automation

•Associated with LNT, Bajaj, GXO, TATA and others as well. We are official partners of Microsoft

XLNC Academy International Pvt LTD:

•We give all the trending courses like lean six sigma, prince2, digital marketing etc. We stand among the top 10 education academies in Asia.

•World Class Premier Training Institute accredited by The Council of Six Sigma Certification

•E-Learning courses, Instructor led Virtual Classroom & Blended Training

Carrerrunway:

•It helps the student in gaining their right career choices by using artificial intelligence and by having different assessments for students.

Regards,

Shraddha .R

XLNC Academy..

Job Description:

Organization - Prolifics Corporation

Skill - Java developer

Job type - Full time/Permanent

Location - Bangalore/Mumbai

Experience - 5 to 10 Years

Notice Period – Immediate to 30 Days

Required Skillset:

Spring framework concepts, Spring boot(Mandatory)

Spring batch and dashboard

Apache Kafka(Mandatory)

Azure (Mandatory)

GIT / Maven / Griddle / CI/CD

MS SQL database

Cloud and Data Exposure

Docker, Orchestration using Kubernetes

Genesys pure cloud or any cloud-based contact center platform that can be used to manage customer interactions.

Technical Experience:

The candidate should have 5+ years of experience, preferably at technology or financial firm.

Must have at least 2- 3 years of experience in spring batch / java / Kafka / SQL

Must have hands on experience in database tools and technologies.

Must have exposure to CI / CD and Cloud.

Work scope

Build the spring batch framework to pull the required data from Genesys

Cloud to MS reporting data storage – on prem / Cloud.

Build MS WM Contact Center Data Hub (on Prem / Cloud)

Build dashboard to monitor and manage the data injection, fusion jobs.

Event bridge implementation for real time data ingestion and monitoring

MS Private Cloud