Associate Project Manager

at infoline LLC

Associate Project Manager

infoline LLC

Company

Home

Associate Project Manager

at infoline LLC

Posted by PS International Infoservices

5 - 7 yrs

₹10L - ₹15L / yr

Hyderabad

Skills

IT project management

Stakeholder management

Budget management

Resource management

Project estimation

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

Understand how the product works and how it is used by customers.
Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
Assess project issues and identify solutions to meet productivity, quality, and customer goals.
Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
Should be able to drive initiatives for productivity and ticket resolution quality improvement.
Work on providing innovative ideas to improve ticket closure quality.
Should suggest functionality in the platform to provide ways to improve turn around time for tickets
Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
Should suggest better implementation for product based on usage on Production
Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
Should engage the team with team building and motivational activities.

What You Bring to the Team:

5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
Demonstrated understanding of Project Management processes, strategies and methods
Experience mentoring, coaching and developing rising talent in the technology department
Excellent time management and organisational skills and experience establishing guidelines in these areas for others
Strong sense of personal accountability regarding decision-making and supervising department teams
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

Should have experience in transitioning projects (Development and Maintenance).
Past experience in Building and Managing high-performance teams.
Exposure to the SAP Platform
Strong Working Experience in JIRA
Should have prior development background along with current support role.
Strong and proven background with experience in Troubleshooting on the Mobile platform
Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
Strong orientation towards Technical and functional aspects of the product.
Strong influencing skills and ability to prioritize the backlog.
Understanding of customer support processes and tools.

The Role

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

Understand how the product works and how it is used by customers.
Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
Assess project issues and identify solutions to meet productivity, quality, and customer goals.
Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
Should be able to drive initiatives for productivity and ticket resolution quality improvement.
Work on providing innovative ideas to improve ticket closure quality.
Should suggest functionality in the platform to provide ways to improve turn around time for tickets
Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
Should suggest better implementation for product based on usage on Production
Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
Should engage the team with team building and motivational activities.

What You Bring to the Team:

5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
Demonstrated understanding of Project Management processes, strategies and methods
Experience mentoring, coaching and developing rising talent in the technology department
Excellent time management and organisational skills and experience establishing guidelines in these areas for others
Strong sense of personal accountability regarding decision-making and supervising department teams
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

Should have experience in transitioning projects (Development and Maintenance).
Past experience in Building and Managing high-performance teams.
Exposure to the SAP Platform
Strong Working Experience in JIRA
Should have prior development background along with current support role.
Strong and proven background with experience in Troubleshooting on the Mobile platform
Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
Strong orientation towards Technical and functional aspects of the product.
Strong influencing skills and ability to prioritize the backlog.
Understanding of customer support processes and tools.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About infoline LLC

Founded :

2012

Type :

Services

Size

Stage :

Profitable

About

we are one of the fastest growing HR Consulting company.

PS International Infoservices

Connect

Company social profiles

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CONTUS 11 - https://www.youtube.com/watch?v=sOC62PTw2MU">https://www.youtube.com/watch?v=sOC62PTw2MU

CONTUS Awards 2018 - https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s">https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s

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Knowledge of PHP-driven CMSes & versioning tools like SVN will be added an advantage.

Should be able to do Client Interaction

Expertise in design and development of applications to Android devices / platform.\

Maintain quality and ensure responsiveness of applications.

Hands on experience with Android Studio, APIs and Database usage.

Expertise in automated test tools for Android application.

Exposure to UI design principles and best practices.

Knowledge of open-source Android ecosystem and the available libraries.

Experience in NDK/C++/Java/Android framework.

Hands on experience with SCM tools and services such as Git, Gitlab, gerrit, SVN, others

Familiarity with open source tool chains.

Other GUI design tools and framework experience desirable.

The following are the criteria, that we expect experienced candidates to meet.

Strong in OOPS concepts and must know how to incorporate them in projects.
Must have through understanding of all these android components. (Activities, Fragments, Service, Intent Service, Broadcasts, AsyncTasks, SQLite, Push Notifications)
Must have strong understanding of data structures of the Java's Collections API. (List, Map, Set, Queue)
Must be comfortable in writing multi-threaded and thread safe applications.
Must be familiar with design patterns (MVP, MVVM).
Should be comfortable using Android Profiler for tracking memory, network and cpu usage.
Should be familiar with writing applications for portrait and landscape orientations.
Added advantage if the candidate can code in kotlin.
Added advantage if the candidate has knowledge on XMPP, Socket, Webrtc, VOIP, BLE, Bluetooth Classic.

Kindly prepare on below topics well;

OOM

JVM

Multithreading, Overriding, Overloading

Abstraction, async task,

Main thread, Services

About CONTUS :-

CONTUS started providing digital transformations solutions and services since 2008, even before the actual digital transformation era started. Today after a proud 11 years of successful existence, Contus is consciously driven by the future of Digital techs, not by the current or legacy techs.

The solutions and services of Contus have connected millions of devices and people and hearts across the globe right from heartbeats monitors to Televisions to Cars & trucks to smart cities, with it's Over The Top (OTT) Video on Demand and messaging solutions and also with its full stack IOT enablement services.

With hundreds of digital engineers @Contus, we have enabled millions of end users to connect for elaborate used cases in more the 50 countries.

To know more about us, visit http://www.contus.com/">www.contus.com, a leading mobile application development and web development company

Why should you choose Contus?

A great platform to learn and work in complex full stack development projects Angular, React, Node, Laravel which can take to the next level.
Attractive perks as per Industry standards & Essential benefits
Five days of work in a week with flexible work timings.
A great opportunity to handle Enterprise Accounts across the globe and to manage projects in Internet of Things(IoT), Block-Chain, Full Stack development, Enterprise Mobility, DevOps, Agile and a lot more to keep yourself updated on current trends
Enterprise accounts includes leading Automobile, Network Security, Truck, Construction, Embedded Electronics oriented clients all over the world which seeks our help in Digital Transformation

CONTUS 11 - https://www.youtube.com/watch?v=sOC62PTw2MU">https://www.youtube.com/watch?v=sOC62PTw2MU

CONTUS Awards 2018 - https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s">https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s

Designation : Application Developer / Sr.Application Developer / Tech Lead - Android

Mode of Employment : Permanent

Salary : Industry Standards + Benefits (Medi-Claim Insurance & Accidental Policy)

Work Location : Guindy, Chennai

Working days :Monday to Friday 9.30 AM to 6.30 PM (Flexible 8 Hours)

Venue Details:

CONTUS

Kamak Towers, 12A,(SP), 6th floor,

Thiruvika Industrial Estate, Ekkatuthangal, Guindy, Chennai - 32.

Land Mark: Behind Olympia tech Park.(3rd right)

Note:

*** Candidates attended in 3 Months of duration are not eligible to apply again ***

Job Summary :--

Responsibilities:-

*Develop and create applications for client projects and in-house requirements.

*Make use of Android frameworks to create UI faster, take control/understand client projects from start to end.

*Deliver the projects successfully in-time with quality.

*Stay updated on the latest industry trends, development practices and evolving mobile technologies.

What we look for :-

Handful experience in tools like Android Studio, Eclipse and analytical tools like Find Bugs and PMD.

Basic knowledge about Hybrid Application and ideas on publishing applications in Android Market.

Knowledge of PHP-driven CMSes & versioning tools like SVN will be added an advantage.

Should be able to do Client Interaction

Expertise in design and development of applications to Android devices / platform.\

Maintain quality and ensure responsiveness of applications.

Hands on experience with Android Studio, APIs and Database usage.

Expertise in automated test tools for Android application.

Exposure to UI design principles and best practices.

Knowledge of open-source Android ecosystem and the available libraries.

Experience in NDK/C++/Java/Android framework.

Hands on experience with SCM tools and services such as Git, Gitlab, gerrit, SVN, others

Familiarity with open source tool chains.

Other GUI design tools and framework experience desirable.

The following are the criteria, that we expect experienced candidates to meet.

Strong in OOPS concepts and must know how to incorporate them in projects.
Must have through understanding of all these android components. (Activities, Fragments, Service, Intent Service, Broadcasts, AsyncTasks, SQLite, Push Notifications)
Must have strong understanding of data structures of the Java's Collections API. (List, Map, Set, Queue)
Must be comfortable in writing multi-threaded and thread safe applications.
Must be familiar with design patterns (MVP, MVVM).
Should be comfortable using Android Profiler for tracking memory, network and cpu usage.
Should be familiar with writing applications for portrait and landscape orientations.
Added advantage if the candidate can code in kotlin.
Added advantage if the candidate has knowledge on XMPP, Socket, Webrtc, VOIP, BLE, Bluetooth Classic.

Kindly prepare on below topics well;

OOM

JVM

Multithreading, Overriding, Overloading

Abstraction, async task,

Main thread, Services

About CONTUS :-

With hundreds of digital engineers @Contus, we have enabled millions of end users to connect for elaborate used cases in more the 50 countries.

To know more about us, visit http://www.contus.com/">www.contus.com, a leading mobile application development and web development company

Customer Support Executive

at Cashfree

7 recruiters

Posted by Reeju Datta

Bengaluru (Bangalore)

1 - 6 yrs

₹4L - ₹6L / yr

Customer Success

Tech Support

Account Management

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.