The Role
The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.
Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.
How You Will Make an Impact:
- Understand how the product works and how it is used by customers.
- Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
- Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
- Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
- Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
- Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
- Assess project issues and identify solutions to meet productivity, quality, and customer goals.
- Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
- Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
- Should be able to drive initiatives for productivity and ticket resolution quality improvement.
- Work on providing innovative ideas to improve ticket closure quality.
- Should suggest functionality in the platform to provide ways to improve turn around time for tickets
- Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
- Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
- Should suggest better implementation for product based on usage on Production
- Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
- Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
- Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
- Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
- Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
- Ensure successful transition from SE, have regular connection with customers team management and attrition management.
People Management & Recruitment:
- Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
- Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
- Should engage the team with team building and motivational activities.
What You Bring to the Team:
- 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
- Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
- Demonstrated understanding of Project Management processes, strategies and methods
- Experience mentoring, coaching and developing rising talent in the technology department
- Excellent time management and organisational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- SCRUM, APM and other agile certificates will be nice to have
Technical Ability:
- Should have experience in transitioning projects (Development and Maintenance).
- Past experience in Building and Managing high-performance teams.
- Exposure to the SAP Platform
- Strong Working Experience in JIRA
- Should have prior development background along with current support role.
- Strong and proven background with experience in Troubleshooting on the Mobile platform
- Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
- Strong orientation towards Technical and functional aspects of the product.
- Strong influencing skills and ability to prioritize the backlog.
- Understanding of customer support processes and tools.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Exp: 8 to 12
Location: Bangalore
NP: immediate/Serving
Skill Required:
- Netapp Cdot (madatory), Linux,GPFS, Brocade SAN
- Additional Skill Set: Automation & Dell ECS
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Offer:
Current Location:
Education:
Java
Javascript
MongoDBExperience: 7+ years
Responsibilities:
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Hands on experience in Spring Boot and good knowledge of MySQL, MongoDB
• Hands on experience in building RESTful based APIs
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
Requirements:
• 7+ Yrs experience as a Full Stack Developer.
• Proven experience as a Full Stack Developer or similar role
• Experience developing Rich Internet based applications
• Experience with Spring boot and Angular 6 or above.
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages ( Java, NodeJS) and JavaScript frameworks (e.g. Angular, React)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
Required qualification:
*) Any degree from a reputed university
*) Proven software development experience and Java/J2EE skills development.
Experience : 3 to 7 Years
Number of Positions : 20
Job Location : Hyderabad
Notice : 30 Days
1. Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight
2. Experience in developing lambda functions with AWS Lambda
3. Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark
4. Should be able to code in Python and Scala.
5. Snowflake experience will be a plus
Hadoop and Hive requirements as good to have or understanding of is enough.
What we're looking for
- A self starter interested in solving customer problems by means of design with a demonstrated ability in research, prototyping & design.
If you are interested in introducing novel ways for companies to solve customer issues & for teams to collaborate, this may be the right role for you.
Responsibilities
- Help guide our overall strategy through design, prototyping, and market research.
- Report directly to our Head of product.
- Provide regular feedback and support.
- Partner closely with marketing to communicate brand value.
- Balance speed and quality, with a focus on tangible results.
- Present your roadmap at company-wide checkins.
Qualifications
- 2+ years experience as a problem solver
- Natural Observationalist with high attention to detail
- Excellent communication skills
- Deep understanding of technology
- Proven record of shipping features on time and on budget
- Flexible and focussed on solutions
- Organized and self-sufficient
Skills
- UI Design
- UX design
- Figma
- User research
Django
PythonMongoDBWe are looking for a high-performing Developer to build our ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well-written code, testing, and excel at coming up with simple approaches to complex problems.
Our work culture is overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.
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- Understand project requirements, writing bug-free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
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- Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity.
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- Bachelor or Master Degree in Computer Science from a reputed University
- 3 to 5 years of experience working in Django and Python.
- React and/or Angular for front end
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- Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
- Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
- Experience in writing unit testing and test case automation.
- Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.
We are urgently hiring for Business Development Executive with 2 to 5years.
Must Have Excellent communication skills.
Excellent client communication required - Online and Offline.
You are responsible for generating Online Business on portal like Fiverr, Guru Upwork, PPH, Freelancer etc.
You must have the required skills to handle International clients.
Generate new leads everyday and must have contribution towards revenue generation.
You will Earn 10% commission of the amount per project.
Best and handsome commissions pay in the market.
You will be generating leads on multiple domains and multiple technologies like Web Development, Digital Marketing, App Development and more.
Must have experience in generating leads on above portals mentioned.
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Go Programming (Golang)PythonJava
iAdept Marketing is an innovative, established, customer oriented and professional company in the field of condition monitoring of machinery & equipment. We specialize in offering testing instruments and equipment that can efficiently monitor the health of machinery for increasing productivity. Our offerings include supply of testing equipment and instruments, services of analysing/detecting machine defects as well as training our clients in related technologies.
To further accelerate our sales growth, we are looking for enthusiastic & committed Tele Sales Executives to contribute in generating sales for our company. You will be responsible for generating and closing sales deals over the phone and maintaining good customer relationships.
Tele Sales executives with experience of 1 year of more can apply. Any experience in Tele Sales of Engineering / Industrial goods will be an added advantage
The goal is to help the company grow by bringing in customers and developing business.
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Full Stack Developer - Averlon