The Role
The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.
Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.
How You Will Make an Impact:
- Understand how the product works and how it is used by customers.
- Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
- Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
- Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
- Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
- Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
- Assess project issues and identify solutions to meet productivity, quality, and customer goals.
- Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
- Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
- Should be able to drive initiatives for productivity and ticket resolution quality improvement.
- Work on providing innovative ideas to improve ticket closure quality.
- Should suggest functionality in the platform to provide ways to improve turn around time for tickets
- Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
- Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
- Should suggest better implementation for product based on usage on Production
- Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
- Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
- Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
- Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
- Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
- Ensure successful transition from SE, have regular connection with customers team management and attrition management.
People Management & Recruitment:
- Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
- Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
- Should engage the team with team building and motivational activities.
What You Bring to the Team:
- 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
- Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
- Demonstrated understanding of Project Management processes, strategies and methods
- Experience mentoring, coaching and developing rising talent in the technology department
- Excellent time management and organisational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- SCRUM, APM and other agile certificates will be nice to have
Technical Ability:
- Should have experience in transitioning projects (Development and Maintenance).
- Past experience in Building and Managing high-performance teams.
- Exposure to the SAP Platform
- Strong Working Experience in JIRA
- Should have prior development background along with current support role.
- Strong and proven background with experience in Troubleshooting on the Mobile platform
- Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
- Strong orientation towards Technical and functional aspects of the product.
- Strong influencing skills and ability to prioritize the backlog.
- Understanding of customer support processes and tools.
Shubham Vishwakarma
Full Stack Developer - Averlon
About infoline LLC
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Address: ZO Space, 274, Saidulajab Extn, Plot 5, Westend Marg, Saiyad Ul Ajaib Extension,
Sainik Farm, New Delhi, Delhi 110030
Nearest Metro Station: Saket (Yellow Line)
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(GMT+05:30) Asia/Kolkata (IST)
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Detail, Organizational Skills, Problem-Solving Skills, Technological Proficiency, Cultural
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Meesho. :- https://meesho.com">https://meesho.com
Meesho is India's largest social commerce platform, on a mission to enable anyone to start their businesses with zero investment. Our entrepreneurs largely comprise housewives (between 25-45) from middle income households and / or tier 2+ India. Our marketplace provides entrepreneurs with the right supply across 100+ categories, logistics, & payment capabilities to successfully run their business. Our social sharing integrations with Whatsapp, Facebook and Instagram enable our entrepreneurs to monetise their large social network such as friends, family and more.
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Awards and Recognition: Forbes 30 Under 30 (India and Asia list), Entrepreneur 35 Under 35, India's Most Innovative Company 2020 by Fast Company, Young Turk Startup of the Year 2020 by CNBC (awarded by Finance Minister Smt. Nirmala Sitharaman), First Startup Investment by Facebook in India, Linkedin Top Startup 2019 and 2020, Y Combinator Top Companies 2019.
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React.jsJavascriptHTML/CSSJoin us in revolutionizing the business world with fair, honest and efficient smart legal contracts constantly reviewed by our decentralized community.
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- has at least 6 years JavaScript/Node.js development experience
- being versatile in working with React.js
- has shipped at least one big SaaS products
- has already worked for a startup and is familiar with the stress (:P) and modus operandi of a fast-moving company
- can take complete ownership and responsibility on the deliverables
- can put the extra mile to get the shit done
- previously worked on a blockchain project in whatever blockchain (preferred)
- experience in the usage of the Truffle Suite (preferred)
Responsibilities
As a senior frontend developer your responsibilities will be:
- discussing requirements with the business and marketing team
- integration of smart contracts (Open Zeppelin) in the frontend
- experience with a framework like Drizzle.js or similar
- create unit, integration and regression test suite (Mocha/Chai, Selenium)
- W3C standards and cross-browser compatibility
- pixel perfection
- responsive design
- write clean and documented code (yep, we mean it!)
Location
Our team is distributed in several countries but you will be working directly with our CTO in our office in WeWork Galaxy Bangalore (MG Road, area)
Compensation
We offer a competitive salary up to Bangalore's startup market standards. Moreover, we would like to mention that as a bonus to the best candidates that are willing to commit for the long-term we offer a token option plan with a vesting period to be discussed.
What are you waiting for? We are really excited about working together!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon