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Associate Project Manager
Associate Project Manager
infoline LLC's logo

Associate Project Manager

PS International Infoservices's profile picture
Posted by PS International Infoservices
5 - 7 yrs
₹10L - ₹15L / yr
Hyderabad
Skills
IT project management
Stakeholder management
Budget management
Resource management
Project estimation

The Role

 

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

 

How You Will Make an Impact:

  • Understand how the product works and how it is used by customers.
  • Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
  • Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
  • Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
  • Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
  • Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
  • Assess project issues and identify solutions to meet productivity, quality, and customer goals.
  • Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
  • Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
  • Should be able to drive initiatives for productivity and ticket resolution quality improvement.
  • Work on providing innovative ideas to improve ticket closure quality.
  • Should suggest functionality in the platform to provide ways to improve turn around time for tickets
  • Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
  • Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
  • Should suggest better implementation for product based on usage on Production
  • Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
  • Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
  • Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
  • Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
  • Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
  • Ensure successful transition from SE, have regular connection with customers team management and attrition management.

 

People Management & Recruitment:

  • Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
  • Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
  • Should engage the team with team building and motivational activities.

 

What You Bring to the Team:

  • 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
  • Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
  • Demonstrated understanding of Project Management processes, strategies and methods
  • Experience mentoring, coaching and developing rising talent in the technology department
  • Excellent time management and organisational skills and experience establishing guidelines in these areas for others
  • Strong sense of personal accountability regarding decision-making and supervising department teams
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality 
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head-off obstacles 
  • SCRUM, APM and other agile certificates will be nice to have

 

Technical Ability:

  • Should have experience in transitioning projects (Development and Maintenance).
  • Past experience in Building and Managing high-performance teams.
  • Exposure to the SAP Platform
  • Strong Working Experience in JIRA
  • Should have prior development background along with current support role.
  • Strong and proven background with experience in Troubleshooting on the Mobile platform
  • Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
  • Strong orientation towards Technical and functional aspects of the product.
  • Strong influencing skills and ability to prioritize the backlog.
  • Understanding of customer support processes and tools.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About infoline LLC

Founded :
2012
Type :
Services
Size
Stage :
Profitable

About

we are one of the fastest growing HR Consulting company.
Read more

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Shubham Vishwakarma

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