Customer Support Executive

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management systems

Job Responsibilities:

1. WordPress Theme and Plugin Development:

• Develop and customize WordPress themes and plugins according to project requirements.
• Ensure the compatibility and responsiveness of websites across various devices.

1. Website Design and Layout:

• Collaborate with designers to implement visually appealing and user-friendly website designs.
• Optimize website layout for maximum usability and user experience.

1. Content Management:

• Set up and manage content within WordPress, ensuring it is well-structured and easily maintainable.
• Provide training and support to clients on content management best practices.

1. Website Maintenance and Updates:

• Perform regular updates and maintenance tasks on existing WordPress websites.
• Troubleshoot and resolve issues related to website functionality and performance.

1. Collaboration with Cross-Functional Teams:

• Work closely with designers, UI/UX specialists, and other developers to deliver cohesive solutions.
• Participate in project meetings and contribute to the planning and execution of web development projects.

1. Customization and Integration:

• Implement custom functionalities and integrations based on client requirements.
• Ensure seamless integration with third-party APIs and services.

Qualifications:

• Proven experience as a WordPress Developer or similar role.
• Proficiency in PHP, HTML, CSS, JavaScript, and other relevant web development technologies.
• Strong understanding of WordPress architecture, best practices, and coding standards.
• Experience with responsive design principles and cross-browser compatibility.
• Familiarity with SEO principles and best practices.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and debugging skills.
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.

Additional Skills (Preferred but not mandatory):

• Experience with e-commerce platforms, especially WooCommerce.
• Knowledge of web security best practices.
• Familiarity with version control systems, such as Git.
• Understanding of performance optimization techniques.

• 3-4 years of experience in IT with 3 +minimum years of experience in React Development
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Solid analytical and problem-solving skills.
• Strong interpersonal, written and verbal communication skills.
• Experience with gathering user requirements and understanding and interpreting requirements specifications
• Experience with full System Development Life Cycle is a plus
• Maintain time reporting on projects and provide timely updates to project milestones.

Roles and Responsibilities 

A Store Manager is Responsible for all Sales & Operations of a retail store. Must be familiar with all aspects of retail operations, sales, customer relations & Technology.

• Responsible to meet sales goals.
• Create a customer service-oriented culture in the store.
• Ensure that retail merchandising is appealing to customers.
• Manage all other matters pertaining to store sales and perform additional tasks as required.
• Promote store sales through cold calling, marketing and advertisements.
• Manage inventory and Registers

- Billing & Handover

- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.

- Crisp in money management and handover.

- Ensure all petty cash / petty cash vouchers are tallied and approved of.

Desired candidate profile:

- Graduate.

- Excellent spoken and written English and Kannada skills.

- Passion for Customer care and sales.

- Good knowledge of Pos.

- Excel skills preferred.

- Immediate availability.

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

Key Account Sales Manager:

Location Bangalore

US Based MNC.

 Responsible for prospecting, developing & managing the assigned Research and Applied business customers in driving sales to meet the sales & marketing objectives as well as targets.
B2B Sales,New client acquisition.
Target Pharma Companies & Research Industry to sell lab chemicals