Customer Support Executive

We are seeking a result-driven Sales Executive to join our team in Pune. This full-time position requires engaging in B2B transactions and meeting monthly sales targets. The ideal candidate will possess strong communication skills and a willingness to visit customers as needed.

Key Responsibilities

·        Conduct B2B sales transactions and achieve monthly sales targets.

·        Build and maintain strong relationships with clients through effective communication.

·        Understand customer needs and provide tailored solutions based on engineering products.

·        Actively seek out new sales opportunities through networking and customer visits.

·        Collaborate with team members to enhance overall customer satisfaction.

·        Manage sales pressure effectively while maintaining a positive attitude.

Requirements

·      Education: any graduate with relevant experience , btech & mba will get preference

·        Experience: 2-7 years of sales experience, particularly in B2B transactions.

·        Skills:

1.    Strong interpersonal communication and customer service skills.

2.    Ability to understand engineering concepts and products.

3.    Proven track record of achieving sales targets.

4.      Capability to work under pressure and handle challenging situations effectively.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

🚀 We're Hiring: Python AWS Fullstack Developer at InfoGrowth! 🚀

Join InfoGrowth as a Python AWS Fullstack Developer and be a part of our dynamic team driving innovative cloud-based solutions!

Job Role: Python AWS Fullstack Developer

Location: Bangalore & Pune

Mandatory Skills:

• Proficiency in Python programming.
• Hands-on experience with AWS services and migration.
• Experience in developing cloud-based applications and pipelines.
• Familiarity with DynamoDB, OpenSearch, and Terraform (preferred).
• Solid understanding of front-end technologies: ReactJS, JavaScript, TypeScript, HTML, and CSS.
• Experience with Agile methodologies, Git, CI/CD, and Docker.
• Knowledge of Linux (preferred).

Preferred Skills:

• Understanding of ADAS (Advanced Driver Assistance Systems) and automotive technologies.
• AWS Certification is a plus.

Why Join InfoGrowth?

• Work on cutting-edge technology in a fast-paced environment.
• Collaborate with talented professionals passionate about driving change in the automotive and tech industries.
• Opportunities for professional growth and development through exciting projects.

🔗 Apply Now to elevate your career with InfoGrowth and make a difference in the automotive sector!

Role: Principal Software Engineer

We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.

Responsibilities:

• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule

• Software Development that creates data driven intelligence in the products which deals with Big Data backends

• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements

• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development

• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)

• Creating metrics and evaluation of algorithm for better accuracy and recall

• Ensuring efficient access and usage of data through the means of indexing, clustering etc.

• Collaborate with engineering and product development teams.

Requirements:

• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school

• OR Master’s degree or higher in Statistics, Mathematics, with hands on background in software development.

• Experience of 8 to 10 year with product development, having done algorithmic work

• 5+ years of experience working with large data sets or do large scale quantitative analysis

• Understanding of SaaS based products and services.

• Strong algorithmic problem-solving skills

• Able to mentor and manage team and take responsibilities of team deadline.

Skill set required:

• In depth Knowledge Python programming languages

• Understanding of software architecture and software design

• Must have fully managed a project with a team

• Having worked with Agile project management practices

• Experience with data processing analytics and visualization tools in Python (such as pandas, matplotlib, Scipy, etc.)

• Strong understanding of SQL and querying to NoSQL database (eg. Mongo, Casandra, Redis

m56 Studios, Bangalore is looking for a UI Designer to join our growing team. We design, develop and operate engaging digital and mobile experiences for global brands, celebrities and media companies. We are looking for a UI Designer to turn ideas into easy-to-use products for our clients. UI Designers responsibilities include taking understanding the visual language, designing graphic elements and building components. To be successful in this role, you should have experience with the relevant design tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we'd like to meet you. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.

Responsibilities:

• Collaborate with product management, UX and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from hi-fidelity mocks to final hand-off to engineering
• Have a great understanding of visual aesthetics on web and mobile.
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
• Familiar with the handoff process (e. g. 9Slicing).
• Conduct layout adjustments based on user feedback.

Requirements:

• Proven work experience as a UI Designer or similar role.
• Portfolio of design projects.
• Solid experience in creating UI, graphic design or illustration.
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest UI trends, techniques, and technologies.
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Good time-management skills.
• Experience with after effects or 3d would be a good bonus.
• Almost half our products are games, so if you have prior gaming experience then that would be a plus as well.

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
• Experience with Swift, RxSwift, Swift UI, Unit test.
• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
• Understanding of network connections, Rest API'sand scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.
• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
• Leveraging community libraries to efficiently complete development tasks.
• Debugging apps using simulators and related tooling.
• Persisting data for offline-first apps using databases such as Realm.
• Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
• Familiar with Version control system such as GIT.