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Customer Support Executive
Connect and Heal Primary Care Pvt Ltd's logo

Customer Support Executive

Akash Satpute's profile picture
Posted by Akash Satpute
0 - 1 yrs
₹3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Active listening
Problem solving
Teamwork

About the role:


Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.


Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.


Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.


Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

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About Connect and Heal Primary Care Pvt Ltd

Founded :
2016
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

N/A

Company social profiles

N/A

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