Customer Support Executive

About the role:

We are seeking a highly detail-oriented and experienced Payment Switch Manual Tester to join our Quality Assurance team. The ideal candidate will be responsible for rigorously testing and validating the functionality, reliability, and security of our core payment switch system, ensuring flawless transaction processing and compliance with all industry standards.

Key Responsibilities

• Test Planning & Design: Analyze payment switch requirements, technical specifications, and user stories to create comprehensive test plans, detailed test scenarios, and manual test cases.
• Test Execution: Execute functional, integration, regression, system, and end-to-end testing on the payment switch and related systems
• Transaction Flow Validation: Manually validate various payment transaction lifecycles, including authorization, clearing, settlement, and chargebacks for credit/debit cards, prepaid cards, and other payment methods.
• Defect Management: Identify, document, and track defects and inconsistencies using defect management tools (JIRA) and work closely with development teams to ensure timely solution.
• Protocol & Scheme Testing: Test and validate messages and protocols ( ISO 8583, SWIFT) and ensure compliance with card scheme mandates (Visa, Mastercard, RuPay).
• API Testing: Perform manual testing of APIs (REST/SOAP) related to payment processing, ensuring correct data validation, security, and error handling
• Data Validation: Execute SQL queries for backend database validation to ensure data integrity and consistency across the transaction lifecycle.
• Collaboration: Participate in Agile/Scrum ceremonies, provide testing estimates, and communicate test status and risks to stakeholders.
• Documentation: Prepare and maintain detailed test reports, test summary reports, and other necessary QA documentation.

Required Experience & Skills

• 3+ years of proven experience in manual software testing.
• 3+ years of direct experience testing Payment Switch systems, Card Management Systems.
• Strong understanding of the Payments Domain and the end-to-end transaction lifecycle (Authorization, Clearing, Settlement).
• In-depth knowledge of payment industry standards and protocols, such as ISO 8583.
• Proficiency in designing and executing various types of manual tests (Functional, Regression).
• Unix/Linux – Comfortable with command-line tools, log analysis.
• Experience with testing tools for APIs ( Postman, SoapUI) and defect tracking (JIRA).
• Solid skills in writing and executing SQL queries for data validation.
• Excellent analytical, problem-solving, and communication skills (written and verbal).

Interview Process -

• Screening
• Virtual L1 interview
• Managerial Round
• HR Discussion

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

About the Role:

We are seeking a talented Data Engineer to join our team and play a pivotal role in transforming raw data into valuable insights. As a Data Engineer, you will design, develop, and maintain robust data pipelines and infrastructure to support our organization's analytics and decision-making processes.

Responsibilities:

• Data Pipeline Development: Build and maintain scalable data pipelines to extract, transform, and load (ETL) data from various sources (e.g., databases, APIs, files) into data warehouses or data lakes.
• Data Infrastructure: Design, implement, and manage data infrastructure components, including data warehouses, data lakes, and data marts.
• Data Quality: Ensure data quality by implementing data validation, cleansing, and standardization processes.
• Team Management: Able to handle team.
• Performance Optimization: Optimize data pipelines and infrastructure for performance and efficiency.
• Collaboration: Collaborate with data analysts, scientists, and business stakeholders to understand their data needs and translate them into technical requirements.
• Tool and Technology Selection: Evaluate and select appropriate data engineering tools and technologies (e.g., SQL, Python, Spark, Hadoop, cloud platforms).
• Documentation: Create and maintain clear and comprehensive documentation for data pipelines, infrastructure, and processes.

 Skills:

• Strong proficiency in SQL and at least one programming language (e.g., Python, Java).
• Experience with data warehousing and data lake technologies (e.g., Snowflake, AWS Redshift, Databricks).
• Knowledge of cloud platforms (e.g., AWS, GCP, Azure) and cloud-based data services.
• Understanding of data modeling and data architecture concepts.
• Experience with ETL/ELT tools and frameworks.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with real-time data processing and streaming technologies (e.g., Kafka, Flink).
• Knowledge of machine learning and artificial intelligence concepts.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Certification in cloud platforms or data engineering.

Profile - SQL Database

Experience - 5 Years

Location - Bangalore (5 days working)

Mandatory skills - SQL, Stored Procedures, MySQL

Notice Period - Immediate Joiners

Job Description -

• Strong experience in SQL
• Experience in Databases - MySQL & PostgresSQL.
• Experience in writing & adjusting Stored Procedures, T-SQL.
• Experience in Query optimization Index creation, SQL Joins, Sub-Queries.

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

React JS Developer 

• 2-4 years of experience as a React JS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles 
• Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
• Experience with HTML,CSS, Bootstrap and UI Design 
• Knowledge of RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools 
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• Familiarity with code versioning tools {such as Git} 

What you must have:

We are looking for a Senior Microsoft SQL Developer to design, develop, test, plan, implement and maintain conceptual and logical database models.

For this role, you should know how to analyze system requirements and implement migration methods for existing data. Hands-on experience with SQL Server 2012 and above is also required. Ideally, you are familiar with database design, reviewing code, writing stored procedures, creating and modifying SQL agent jobs, making structural changes to tables and views.

Ultimately, you will develop database solutions to ensure project information is stored effectively and securely.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Working as Senior Microsoft SQL Developer at Navtech, you will:

1. Design conceptual and logical data models and flowcharts.
2. Improve system performance by conducting tests, troubleshooting, and integrating new elements.
3. Design and Build database systems of high availability and quality depending on each end user’s specialized role.
4. Help write and optimize in-application SQL statements.
5. Handle common database procedures such as upgrade, backup, recovery, migration, etc.
6. Ensure performance, security, and availability of databases.
7. Use high-speed transaction recovery techniques and backup data.
8. Provide proactive and reactive data management support and training to users.
9. Determine, enforce and document database policies, procedures, and standards.
10. Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
11. Monitor database performance, implement changes, and apply new patches and versions when required.

1. 5+ years of experience in SQL Server Development with at least 1 year of Lead experience.
2. Advanced experience in database monitoring, troubleshooting, performance tuning, and high availability strategies for SQL Server 2016, SQL Server in Cloud (AWS RDS preferred).
3. Advanced skills in resolving database locking conflicts/blocking and resource utilization.
4. Ability to work with other developers and engineers to analyze database performance and identify problems in areas such as execution plans, index coverage, and SQL server statistics.
5. A thorough understanding of Performance Monitoring, Tuning, and Optimization, using native and third-party monitoring and troubleshooting tools.
6. Advanced knowledge of SQL Server Disaster Recovery (DR) options, Always On availability groups, and experience administering Windows Server, including Active Directory, Failover clustering, database partitioning, security, and encryption (a plus).
7. Experience supporting SSIS, SSRS, replication, database mirroring (a plus).
8. PowerShell scripting experience with the ability to write automated scripts and strong knowledge of system tables and DMV’s is required. (a plus).
9. Administering Microsoft SQL Server databases in a high transaction, 24x7 database environment (a plus).
10. Experience in Postgres, No-SQL databases (a plus).
11. MCSA SQL Server 2012/2016 , MCSE or MCDBA (a plus).
12. Should have excellent logical, analytical, and communication skills with client interaction experience.

Benefits

• Working with industry giants while following your passion for technology.
• Competitive pay package with additional bonus and benefits.
• Performance review and Appraisal Twice a year.
• Family Health Insurance cover for self and family.
• Work with US, UK, and Europe-based industry-renowned clients for exponential technical growth.
• Work with a culturally diverse team from different geographies