Customer Support Executive

Company Description

VMax e-Solutions India Private Limited, based in Hyderabad, is a dynamic organization specializing in Open Source ERP Product Development and Mobility Solutions. As an ISO 9001:2015 and ISO 27001:2013 certified company, VMax is dedicated to delivering tailor-made and scalable products, with a strong focus on e-Governance projects across multiple states in India. The company's innovative technologies aim to solve real-life problems and enhance the daily services accessed by millions of citizens. With a culture of continuous learning and growth, VMax provides its team members opportunities to develop expertise, take ownership, and grow their careers through challenging and impactful work.

About the Role

We’re hiring a Senior Data Scientist with deep real-time voice AI experience and strong backend engineering skills.

1. You’ll own and scale our end-to-end voice agent pipeline that powers AI SDRs, customer support 2. agents, and internal automation agents on calls. This is a hands-on, highly technical role where you’ll design and optimize low-latency, high-reliability voice systems.

3. You’ll work closely with our founders, product, and platform teams, with significant ownership over architecture, benchmarks.

What You’ll Do

1. Own the voice stack end-to-end – from telephony / WebRTC entrypoints to STT, turn-taking, LLM reasoning, and TTS back to the caller.

2. Design for real-time – architect and optimize streaming pipelines for sub-second latency, barge-in, interruptions, and graceful recovery on bad networks.

3. Integrate and tune models – evaluate, select, and integrate STT/TTS/LLM/VAD providers (and self-hosted models) for different use-cases, balancing quality, speed, and cost.

4. Build orchestration & tooling – implement agent orchestration logic, evaluation frameworks, call simulators, and dashboards for latency, quality, and reliability.

5. Harden for production – ensure high availability, observability, and robust fault-tolerance for thousands of concurrent calls in customer VPCs.

6. Shape the voice roadmap – influence how voice fits into our broader Agentic OS vision (simulation, analytics, multi-agent collaboration, etc.).

You’re a Great Fit If You Have

1. 6+ years of software engineering experience (backend or full-stack) in production systems.

2. Strong experience building real-time voice agents or similar systems using:

STT / ASR (e.g. Whisper, Deepgram, Assembly, AWS Transcribe, GCP Speech)

TTS (e.g. ElevenLabs, PlayHT, AWS Polly, Azure Neural TTS)

VAD / turn-taking and streaming audio pipelines

LLMs (e.g. OpenAI, Anthropic, Gemini, local models)

3. Proven track record designing and operating low-latency, high-throughput streaming systems (WebRTC, gRPC, websockets, Kafka, etc.).

4. Hands-on experience integrating ML models into live, user-facing applications with real-time inference & monitoring.

5. Solid backend skills with Python and TypeScript/Node.js; strong fundamentals in distributed systems, concurrency, and performance optimization.

6. Experience with cloud infrastructure – especially AWS (EKS, ECS, Lambda, SQS/Kafka, API Gateway, load balancers).

7. Comfortable working in Kubernetes / Docker environments, including logging, metrics, and alerting.

8. Startup DNA – at least 2 years in an early or mid-stage startup where you shipped fast, owned outcomes, and worked close to the customer.

Nice to Have

1. Experience self-hosting AI models (ASR / TTS / LLMs) and optimizing them for latency, cost, and reliability.

2. Telephony integration experience (e.g. Twilio, Vonage, Aircall, SignalWire, or similar).

3. Experience with evaluation frameworks for conversational agents (call quality scoring, hallucination checks, compliance rules, etc.).

4. Background in speech processing, signal processing, or dialog systems.

5. Experience deploying into enterprise VPC / on-prem environments and working with security/compliance constraints.

Key Responsibilities:

• Design and implement scalable server-side solutions using Java.
• Write optimized front-end code using HTML, CSS, and Javascript
• Write unit, automation, and integration tests
• Implement quality application logging for operational monitoring at scale
• Investigate, debug and resolve production site issues
• Work with co-located teammates to deliver on common goals

TECHNICAL & FUNCTIONAL REQUIREMENTS:

• Professional experience in enterprise Java software development using Spring MVC frameworks, RESTful APIs, and SOA
• Proficiency in HTML/CSS/JavaScript/jQuery
• Experience with Docker, Kubernetes, and microservices
• Experience with Selenium for UI automated tests written in Cucumber or Scala will be a plus
• Working knowledge of design patterns and CI/CD principles
• First class communication skills in written and verbal form
• Outstanding problem-solving skills
• A commitment to producing high-quality code with an attention to detail
• Dedication and a self-motivated desire to learn
• A collaborative, team-orientated attitude
• Experience working in the Cloud (AWS)
• API development experience
• Exposure to monitoring tools such as ELK, Splunk

Seeking a senior, dynamic, highly motivated full stack developer interested in working for a very early stage bootstrap startup. We have a Beta/MVP live, but need to get bug free and fast ASAP. The position has pay commensurate with local salaries in low-cost countries but will earn equity equivalent to their salary which could be worth up to more than that when the company is successful. I can show you our assumptions and estimates once you sign an NDA).

About Us
We are a company dedicated to helping people find the food they love, no matter what food interests or dietary preferences they may have. You’ll be joining in the very early stages of the company, and have the chance to influence the direction of the company with your ideas and contributions.

Our Tech Stack (Front End):

• JQuery
• Bootstrap
• EJS templates
• HTML/CSS All new modules
• js with a team-maintained and crowd-sourced component library Middleware/Back end.
• Express
• js
• MongoDB
• MySQL
• API layer
• Elastic Search

Desired attributes:

• Enjoys iterative/agile development – We will iterate based on internal and customer feedback until we make an awesome product! We also have a very deep and compelling product roadmap we make consistent progress against.
• Works well collaboratively with other developers, contributing to the codebase, performing code reviews, and mentoring a team of junior developers. We have a lot of junior developers learning to code that need mentorship/leadership.
• A passion for food would be great, our business is to help pair people up with amazingly good food.
• Results-oriented

Responsibilities:

• Ability to build on and maintain a fully functional responsive web application
• Experience building API-driven applications

Qualifications:

• CS Degree is great but development skills are more important than degrees
• Ability to build and maintain a fully responsive website
• Prefer proficiency in our tech stack, but willing to teach people who are highly motivated and can spend significant time on the project for equity.
• GitHub or similar source code management system experience
• Nice to have: Experience developing customer-facing web applications

Role: US IT Recruiter - Freshers/Trainees

Experience: 0-6 months 

Location: Hyderabad (Onsite) 

Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry. 

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice. 

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers 

Responsibilities: 

• Should understand the requirement in depth to ensure quality sourcing and recruiting
• Should ensure to submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each of the requisition
• Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals

Must have: 

• Candidate must have good communication skill
• He/she must have a good attitude
• Proven ability to consistently and positively contribute in a high- paced, changing the work environment
• Excellent communication skills in written and verbal both

Qualification:  

• 0-6 months of experience in US Staffing.
• Should be ready to work 80% of the time on W2 recruitment only.
• Good communication skills.
• Willing to work from office (Hyderabad)
• Experience in using job portals like Career Builder, Dice and LinkedIn would be a plus.

• Must have 4 to 7 years of experience in ETL Design and Development using Informatica Components.
• Should have extensive knowledge in Unix shell scripting.
• Understanding of DW principles (Fact, Dimension tables, Dimensional Modelling and Data warehousing concepts).
• Research, development, document and modification of ETL processes as per data architecture and modeling requirements.
• Ensure appropriate documentation for all new development and modifications of the ETL processes and jobs.
• Should be good in writing complex SQL queries.

• • Selected candidates will be provided training opportunities on one or more of following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume and
• Kafka would get chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
• Will play an active role in setting up the Modern data platform based on Cloud and Big Data
• Would be part of teams with rich experience in various aspects of distributed systems and computing.