Customer Support Executive

About E2M

E2M Solutions is a process-driven, ethical digital agency with 300+ professionals supporting global digital agencies with scalable delivery, bandwidth management, and high-quality WordPress solutions. We are seeking a WordPress Estimation Specialist who can combine strong technical expertise with business understanding to support accurate project estimation and manpower planning.

Role Overview

The role involves evaluating client requirements, preparing project scopes, and generating accurate time and cost estimations. The specialist should be well-versed in WordPress development, feasibility analysis, technical solutioning, and staffing models including project-based, hourly, and FTE structures. The individual will work closely with Sales, PMs, and Technical Leads to ensure that all estimates are feasible, profitable, and aligned with delivery capabilities.

Key Responsibilities

Analyze briefs, RFPs, wireframes, and functional documents to define clear scopes.

Prepare time, effort, and cost estimations for WordPress websites, custom plugins, WooCommerce, and API integrations.

Break down complex features into structured modules and deliverables.

Build and assess manpower plans for project-based, retainer, and FTE/dedicated developer models.

Recommend appropriate technical approaches, plugins, hosting, and architecture.

Collaborate with Sales and Delivery teams, join client calls for technical clarity, and support proposal creation.

Prepare SOWs, BRDs, technical specs, and maintain estimation templates.

Ensure all estimates support profitability and delivery efficiency.

Required Skills & Experience

4–8 years of experience in WordPress development & estimation.

Strong knowledge of themes, page builders (Elementor, WPBakery, Gutenberg), ACF, WooCommerce, and custom coding.

Ability to estimate custom development, integrations, and complex features.

Experience in IT services, digital agencies, or outsourcing environments.

Understanding of manpower billing, retainers, and FTE/dedicated staffing models.

Strong analytical, communication, and documentation skills.

Good to Have

Experience reviewing Figma/XD files for estimation.

Familiarity with Agile estimation methods.

Understanding of multisite, membership, and SaaS-like WordPress structures.

Ability to support pre-sales demos and technical discussions.

Experience: 10 to 20 years

Location: Bangalore

We are seeking a passionate and skilled Java Technical Lead with 8 to 12 years of experience in product

development and team leadership. As a key member of our global software development team, you

will be responsible not only for solving complex technical problems but also for leading and mentoring

engineers, driving the design of scalable systems, and ensuring high quality delivery across projects.

Experience in leading development teams, managing end

to end project delivery, and working directly

with clients to translate business problems into technical solutions is essential.

Key Responsibilities:

Lead the design, development, testing, a nd deployment of scalable Java applications.

Break down client/business problems and define clear technical tasks for the team.

Provide technical guidance and mentorship to team members throughout the development

lifecycle.

Collaborate with cross functiona l teams to deliver new features and enhancements.

Participate in and lead code reviews, ensuring adherence to best practices and maintaining

code quality.

Own and drive the architecture and design discussions for new modules and systems.

Ensure timely deli very of project milestones and proactively resolve technical blockers.

Evaluate and integrate new tools and technologies to improve efficiency and product quality.

Serve as the primary technical point of contact for your team and stakeholders.

Required Ski

lls:

8+ years of hands on experience in Java development.

Proven experience in building products or applications from scratch (not just

maintenance/support).

Strong object oriented programming skills and hands on experience with Spring, Spring Boot,

Hibernate, etc.

Solid understanding of system architecture, design patterns, and microservices architecture.

Experience in leading small to mid sized teams and managing technical delivery.

Proficiency in data structures, algorithms, and performance optimiz ation.

Strong communication and stakeholder management skills.

Experience working with RESTful APIs and cloud platforms such as AWS, Azure, or GCP is a

plus.

Good understanding of SQL and NoSQL databases.

Strong debugging, troubleshooting, and problemStrong debugging, troubleshooting, and problem--resoresolution skills.lution skills.

Desired Attributes:

Desired Attributes: Excellent problemExcellent problem--solving and decisionsolving and decision--making skills.making skills. High levels of ownership, accountability, and selfHigh levels of ownership, accountability, and self--drive.drive. Strong team leadership and collaboration abilities.Strong team leadership and collaboration abilities. Proactive attitude and commitment to engineering excellenProactive attitude and commitment to engineering excellence.ce. Recognitions or awards in previous roles are a big plus.Recognitions or awards in previous roles are a big plus. Passion for continuous learning, coaching others, and improving team capabilities.Passion for continuous learning, coaching others, and improving team capabilities.

About Wissen Technology:

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unpa

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain ralleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with bestCanada, with best--inin--class infrastructclass infrastructure and development facilities. Wissen has successfully delivered ure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional

Wissen Technology provides exceptional value in mission critical projects for its clients, through value in mission critical projects for its clients, through thought leadership, ownership, and assured onthought leadership, ownership, and assured on--time deliveries that are always ‘first time right’.time deliveries that are always ‘first time right’.

Our team consists of 1500+ highly skilled professionals, with leadership and senior management

Our team consists of 1500+ highly skilled professionals, with leadership and senior management eexecutives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and xecutives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development,

Wissen Technology offers an array of services including Application Development, Artificial Intelligence Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a

We have been certified as a Great Place to WorkGreat Place to Work®® for two consecutive years (2020for two consecutive years (2020--2022) and voted 2022) and voted as the Top 20 AI/ML vendor as the Top 20 AI/ML vendor by CIO Insider.by CIO Insider.

We are looking for an enthusiastic, fashion-forward, friendly and organised candidate to head our flagship retail store in Bandra, Mumbai. We are an all-girls team and hence are only hiring FEMALE candidates. We have a beautiful store and are looking for someone who can elevate the store experience for customers while achieving our sales targets, We look forward to making a great new addition to our team! Retail experience is a big bonus!

SAP HYBRIS

Skill Set:

• SAP Hybris platform with 3 -10  years of IT experience and  min of 4 years of experience in leading SAP Hybris based projects.
• Hands on experience in understanding complex eCommerce challenges / problems and provide innovative solutions & design to solve them.
• Mentors team members and should be able to pass on solutions / design to junior team members while fascinating them in delivering complex deliverables
• Excellent knowledge and experience in building scalable, flexible, robust and efficient ecommerce applications using SAP Hybris ecommerce  platform
• Architecture, design & develop full stack modules and components for eCommerce applications.
• Good working knowledge on integrations such as Data Hub, payment, SAP, web services, y2y sync etc
• Migration experience is desirable
• Deliver code on time and quality expectations
• Experience on code review and unit testing
• Certification in SAP Hybris is a plus
• Knowledge of any additional technologies such as Groovy,  SAP ECC ERP application integrations
• Familiar in estimation techniques and execution plan
• Experience in Agile / Scrum based software development methodology

We're looking for a role of full time fluter developer.

Roles and Responsibilities

Solid understanding of Flutter, Dart, Flutter animations.

- Should have experience working with Flutter state management approaches like BlOC, GetX, Provider etc.,

- Experience with third-party libraries and APIs

- Knowledge and understanding of SQL

- Experienced in working with remote data via RESTful Apis and JSON

- Strong understanding of design patterns over and above MVP, MVVM, and MVC

- Bug fixing and improving application performance

- Unit-testing code for robustness, including edge cases, usability, and general reliability

- Must have built at least two Android andor iOS apps with Flutter

- Proficient understanding of code versioning tools, such as Git

Desired Candidate Profile

• Must have at least 5+ years of hands-on experience in Flutter development
• Must have built at least 2 Android and/ or iOS applications using Flutter
• Must have published 2 or more applications in the Google Play, App Store, or Github
• Proven ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into a readable state
• Proven experience in both mobile and software development, third-party libraries, and APIs
• Knowledge of translating UI/ UX designs into code, Location services, Maps, and other common iOS/ Android libraries
• Experience working in an Agile environment

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB

• In-depth knowledge of SAP system, ABAP language and HANA platform.
• Experience in using/ working with ABAP, OO ABAP, Reports, BAPI, BADI, User Exits, ALV Reports, Module Pool, BDC, Smart Forms, Adobe Forms, ALE/IDOC, RFCs, HANA - CDS view, Attribute Views, Procedure, AMDP and ADBC experience, HANA Native Views Attribute View, Analytic Views, Modelling and Procedures and HANA XS and Search experience.

• Work on development, enhancements/ changes and implementation of SAP-ABAP projects.
• Provide high quality support throughout the project.
• Conduct defect analysis and perform necessary fixes and enhancements.
• Collaborate with functional owners, architects and other personnel to develop systems to meet the requirements.
• Create technical specification and estimations for assigned project.
• Work in compliance with the programming and documentation standards.
• Assist in unit testing of ABAP programs.
• Ensure project completion within the allotted timelines and budget.
• Troubleshoot production problems in a timely manner.
• Maintain and update existing program codes as needed.