Customer Support Executive

• Handle Life & Non-Life insurance products (Health, Motor, PA)
• Advise clients on suitable insurance solutions
• Manage policy issuance, renewals, and endorsements
• Coordinate with insurance companies and internal teams
• Ensure compliance with insurance regulations and guidelines
• Maintain accurate documentation and records
• Clear Insurance Broking Exam on priority if not already certified

Budget: 35 LPA to 45 LPA

Work schedule is Mon to Fri, 3:30am to 12:30pm IST

Key Responsibilities:

• Design, develop, and deploy computer vision and machine learning models for analyzing visual and document-based data.
• Build pipelines that convert unstructured visual inputs into structured and usable information.
• Develop and evaluate models for tasks such as object detection, segmentation, document parsing, and image understanding.
• Apply OCR and related techniques to extract meaningful information from complex documents and imagery.
• Work with large datasets and build efficient training and evaluation pipelines.
• Handle real-world visual datasets that may contain noise, inconsistencies, incomplete information, or varying formats.
• Experiment with different approaches to solve challenging computer vision problems and evaluate tradeoffs between accuracy, performance, and complexity.
• Collaborate with product and engineering teams to integrate machine learning models into scalable production systems.
• Continuously improve model performance, accuracy, and robustness in real-world environments.
• Stay up to date with the latest developments in AI and computer vision and apply relevant techniques where appropriate.
• Actively leverage modern AI tools and frameworks to accelerate experimentation, development, and engineering workflows.

Requirements:

• 5+ years of hands-on experience building and deploying machine learning models, particularly in Computer Vision or document understanding.
• Strong proficiency in Python for machine learning and data processing.
• Hands-on experience with modern ML frameworks such as PyTorch and libraries in the Hugging Face ecosystem.
• Experience with computer vision tooling such as OpenCV.
• Experience with common ML and data science libraries such as scikit-learn, NumPy, and Pandas.
• Experience developing models for tasks such as segmentation, object detection, or document analysis.
• Experience working with large image datasets and building training pipelines.
• Solid understanding of model evaluation, data preprocessing, and performance optimization.
• Strong problem-solving skills and ability to work in a fast-paced product environment.
• Ability to collaborate effectively with cross-functional engineering and product teams.
• The candidate should be based in India
• Willing to work remotely full-time
• Work schedule is Mon to Fri, 3:30am to 12:30pm IST

Preferred Qualifications:

• Experience with TensorFlow or other deep learning frameworks.
• Experience working with OCR pipelines or document analysis systems.
• Experience deploying machine learning models in production environments.
• Experience with containerized deployments such as Docker or Kubernetes.
• Experience working with complex technical documents, diagrams, or structured visual data.
• Familiarity with spatial or geometry-related data problems.
• Experience with libraries such as Detectron2, MMDetection, or similar.
• Familiarity with frameworks used to integrate modern AI models into applications (e.g., LangChain or similar tooling).
• Contributions to open-source ML or computer vision projects are a plus.

Additional Information:

• The problems we work on involve complex visual and document-based data, so we value engineers who enjoy tackling challenging technical problems and experimenting with different approaches to reach practical solutions.
• Candidates are required to include links to relevant projects, GitHub repositories, research work, or examples of machine learning systems they have built.

Benefits:

• Flexible remote work opportunities with career development opportunities
• Engagement with a supportive and collaborative global team
• Competitive market based salary

Key Responsibilities:

• Make outbound calls to customers and explain products/services in Tamil
• Handle inbound customer queries politely and professionally
• Maintain call logs, update customer records, and follow up regularly
• Achieve daily/weekly targets for call volume and lead conversion
• Provide accurate information and resolve customer concerns
• Report call status and feedback to the team lead/manager

Requirements:

• Good communication skills in Tamil (additional languages a plus)
• Basic computer knowledge and typing skills
• Patience and customer-friendly attitude
• Previous experience in telecalling or customer service is an advantage
• Minimum qualification: 10th/12th/Any Degree

Responsibilities

Data associates play a critical role and work on various data or content-focused projects across the organisation. The role is work from home, with a monthly in-person meet up with other team members in local region. 

• Analyze large set of unstructured data, extract insights and store in data management systems.
• Research, gather, write informational news articles and stories
• Categorize entities based on a set of rules and gained knowledge and experience, dashboard information, and validation with proprietary algorithms and data-driven heuristics.
• Analyze the market (including competitors) and ensure a rich level of data quality across all products and platforms across.
• Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems.
• Monitor existing metrics as well as develop and propose new metrics to make actionable intelligence available to business stakeholders.
• Support cross-functional teams on the day-to-day execution of projects and initiatives.
• Communicate insights to key stakeholders.

Requirements

• Preferred: Bachelors in Engineering or Science.
• GPA of 8+ or an overall score of 80%+.
• Location: Coimbatore / Remote
• Strong analytical and problem solving skills with focus on quality and detail orientation.
• Strong proficiency in English reading, written, communication.
• Strong work ethic and personal initiative, reliable self-starter that is capable of working with a high degree of autonomy.
• Ability to work across global cross-office teams and in a team environment.
• Excellent organizational and task management skills.
• Strong verbal and written communication skills with the ability to articulate results and issues to internal and client teams.
• Process management, improvement focus, and willingness to learn cutting edge tool and technology.

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Content Production: Creating content to support demand generation initiatives, and grow brand awareness in a competitive category of an online casino company.

● Writing content for different marketing channels (such as website, blogs, thought leadership pieces, social media, podcasts, webinar, etc.) as assigned to effectively reach the desired target players and marketing goals.

● Data Analysis: Analyze player data to identify trends, improve the player experience, and make data-driven decisions for the casino's operations.

● Research and use AI-based tools to improve and speed up content creation processes.

● Researching content and consumer trends to ensure that content is relevant and appealing.

● Help develop and participate in market research for the purposes of thought leadership content production and opportunities, and competitive intelligence for content marketing.

● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.

● Managing content calendars (and supporting calendar management) and ensuring the content you write is consistent with brand standards and meets the brief as-assigned.

● Coordinating with project manager / content manager to ensure the timely delivery of assignments.

● Keeping up to date with content trends, consumer preferences, and advancements in technology.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

The specific responsibilities and requirements for a Marketing Content Supervisor/Manager in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Salary

Php80, 000 - Php100, 000

INR 117,587.- 146,960

Work Experience Requirements

Essential Qualifications

● Excellent research, writing, editing, proofreading, content creation and communication skills.

● Proficiency/experience in formulating corporate/brand/product messaging.

● Strong understanding of SEO and content practices.

● Proficiency in MS Office, Zoom, Slack, marketing platforms related to creative content creation/ project management/ workflow.

● Content writing / copywriting portfolio demonstrating scope of content/copy writing capabilities and application of writing and SEO best practices.

● Highly motivated, self-starter, able to prioritize projects, accept responsibility and follow through without close supervision on every step.

● Demonstrated strong analytical skills with an action-oriented mindset focused on data-driven results.

● Experience in AI-based content creation tools is a plus. Openness to research and use AI tools required.

● Passion for learning and self-improvement.

● Detail-oriented team player with a positive attitude.

● Ability to embrace change and love working in dynamic, growing environments.

● Experience with research, content production, writing on-brand and turning thought pieces into multiple content assets by simplifying complex concepts preferred.

● Ability to keep abreast of content trends and advancements in content strategies and technologies.

● On-camera or on-mic experience or desire to speak and present preferred.

● Must be willing to report onsite in Cambodia

• 3+ years of professional experience in Vue.js and object orientated programming
• Highly proficient in JavaScript, modern JavaScript, HTML, CSS
• Highly proficient in Vue.js framework 
• Proficient in using Git as a control system 
• (Include any other related frameworks, libraries, or any other technology)
• (Include any other required certification or education level)

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.