Customer Support Executive

• End-to-end ownership of new feature development, from design, through implementation, testing, deployment, and maintenance in production
• Translating of high-level requirements and end-user use cases into design proposals, including integration with external services and constraints of underlying service infrastructure
• Maintaining constant focus on scalability, performance and robustness of a feature, on the top of base functional implementation
• Designing and implementing logging, monitoring and alerting functions as core parts of overall software solution
• Documenting your own work and design solutions
• Decomposing complex features into smaller, short-term deliverable tasks
• Managing priorities of multiple tasks, providing up-to-date estimates for a milestone delivery

• 5+ of industry experience in technical leadership roles
• Solid knowledge of Go-Lang, Python, C/C++, SQL, shell scripting and Linux operating environment.
• End-to-end experience in design and development of highly scalable enterprise and cloud data products.
• Ability to challenge and redefine existing architectural fundamentals in order to provide next level of performance and scalability; ability to foresee post-deployment challenges.
• Hands-on experience with design and troubleshooting of scalable web services, advanced file systems, geographic replication, distributed databases and modern operating systems.
• Experience with modern DevOps technologies such as Docker and container orchestration, service deployment, monitoring and scaling
• Ability to work with multi-cultural, globally distributed teams to a common unifying product vision and closely coordinate with cross-functional teams in different time-zones.
• Passion to deliver enterprise-grade products to customers and to continuously work with engineering team to refine the product in the field.

Responsibilities

- Software Engineering

- Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal

guidance for a market leader in the logistics industry

- Partner with team members on functional and nonfunctional requirements and spread design

philosophy, goals and improve the code quality across the team

- Research new technologies and tools that enable building the next generation of our services

- Provide technology leadership to the team and foster engineering excellence

- Product Delivery

- Partner with product managers to define and execute on the feature roadmap

- Translate business requirements into scalable and extensible design

- Coordinate with various cross functional teams on planning and execution

- Maintaining automated build / test / deployment environments

Qualifications

- Software Engineering

- Should have at least 2 years of hands on experience in designing, developing, testing and deploying

applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications

- Deep knowledge of one of the programming language they have experience in

- Proficient in OOP and Design Patterns, experience with functional programming would be a plus

- Data modelling experience in Relational Databases

- Ability to design and implement low latency RESTful services

- Product Delivery

- Ability to scope, review and refine user stories for technical completeness and to alleviate dependency

risks.

- Well versed in working with agile methodologies which includes phases such as design, development,

code review, testing and release management

- Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source

code management tools

- Product Maintenance

- Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks

etc

- Continuously refactor applications to ensure high quality design.

Woliba is leading the way with a fully virtual, one-stop platform to help organizations small and large continue to drive success with company culture, morale and workplace wellbeing. We help companies enhance their employee experience with one comprehensive platform to manage wellbeing, engagement, recognition, and rewards. We are currently ranked as one of the top Corporate Wellness Programs globally beating out many of the long-standing competitors in the industry. We are looking to disrupt our space but need the right team in place to help with these efforts. If you’re looking to grow your career in a fast-paced environment and work for a company that helps organizations and their teams, we’d love to hear from you! You must be a self-starter, motivated and passionate about wellness. 

• Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
• Designs, builds and maintains our social media presence.
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Plans, executes, and measures experiments and conversion tests.
• Collaborates with internal teams to create landing pages and optimize the user experience.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identifies critical conversion points and drop off points and optimizes user funnels.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Supports and guides the direction of email marketing campaigns 
• Maintains digital marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Creating and maintaining client relationships
• Coaching and subordinate involvement
• Managing processes
• Self-motivated yet customer-focused
• Proficient in marketing research and statistical analysis
• Able to develop budgets
• Familiar with financial planning and strategy

• Bachelor's degree in marketing or business
• Great problem-solving skills
• Proficient in photo and video editing software such as Adobe
• Deep knowledge of web design principles
• Proficient in MS Office Suite, including Outlook, Excel and Word.
• Great communication skills
• Strong project management skills
• Experience working with project management tools such as Asana or Trello
• SEO and SEM experience such as link building and on-page optimization 

Education and Experience Requirements:

• Bachelor’s or Master’s degree in marketing or a related field
• Proven working experience in digital marketing, particularly within the SaaS industry
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Experience with marketing tech tools for social media management and email marketing, and influencer outreach such as BuzzSumo, BuzzStream, Buffer, MailChimp, and HootSuite.
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines
• Working knowledge of HTML, CSS, and JavaScript development and constraints

ROLE

Senior Product Analyst

WHY SHOULD YOU JOIN US?

At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?

Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly “democratizing education for the masses”

● Our Investors:

○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric

○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech

○ Dholakia Ventures - Backed by the Diamond King of Surat

● Our Founders:

○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing

○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech

● We are bridging the gap between the villages and quality education at an affordable cost.

● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE & Responsibilities?

* Hands-on experience of tracking tools like Mixpanel, MoEngage, GA, Firebase. Able to Identify metrics, track and interpret data from different sources to understand the success of product features and iterate accordingly.

* Product Analysis with a problem first, data-driven, test & iterate approach.

* Market research, collecting user feedback and information from other teams to identify priority areas for product development

* Ability to understand user journeys and cull insights from the same

* Assist fellow engineering, design, and business leadership to define our product vision and strategy across your product areas, and deliver tangible business outcomes

SKILLS REQUIRED

* 2-5 years of experience in a similar role involving data analysis and consumer insights

* Ability to analyse data quickly - comfortable with tools like Mixpanel, MoEngage, GA, Firebase

* Strong Analytical and reasoning skills

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. The majority of Indians won't be able to afford health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

• Design, build, and maintain high-performance, reusable, and reliable Java code. 
• Translate designs and wireframes into high-quality components and modular code, ensuring the best possible performance, quality, and responsiveness of the application
• Strong advocate of Google’s iOS design principles and interface guidelines
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
• Having experience with building and maintaining an open source project or design library is a plus. 

• 3 + years of experience of iOS SDK, Swift and how to deal with different screen sizes. 
• Experience with local databases, offline storage, threading, and performance tuningFamiliarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with the use of additional sensors, such as camera, gyroscopes and accelerometers
• Knowledge of the open-source iOS ecosystem and the libraries available for common tasksAbility to understand business requirements and translate them into technical requirements

- 2+ years experience in application support on Asp.Net and SQL

- Should be able to debug production issues and bug fixes

- Should be able to write queries for extracting data using joins

- Interact with stakeholders and provide regular status updates on call logs to on-site and offshore project co-coordinator

- Provide daily status updates and time-sheets to on-site and offshore project

- Ready to work in shifts

- Knowledge Transfer / Training to stakeholders

- Good communication skills

- Highly committed and able to work independently and as a team

- Positive attitude towards learning

- Deadline orientated and escalate in advance in case of delays 

- Contribute towards improving quality, standardization and documentation for all 

changes & Support activity

- Ability to remain calm in a fast-paced and highly pressure environment