About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA
Shubham Vishwakarma
Full Stack Developer - Averlon
About Connect and Heal Primary Care Pvt Ltd
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Position: Project Manager – FinTech
Experience Required: 7+ Years
Location: Remote (Work from Home)
Working Days: Tuesday to Sunday (Week off: Monday)
Industry: Financial Technology (FinTech)
Employment Type: Full-Time/Client
About the Role:
We are looking for a highly organized and experienced Project Manager with a strong background in the FinTech industry. The ideal candidate will lead cross-functional teams, manage multiple projects, and ensure the successful delivery of digital financial products and services.
Key Responsibilities:
- End-to-end project ownership including planning, execution, monitoring, and closure.
- Coordinate internal teams and third-party vendors to ensure timely delivery of projects.
- Define project scope, goals, and deliverables that align with business objectives.
- Create detailed project plans, allocate resources, and manage budgets.
- Identify potential risks and develop mitigation strategies.
- Act as the main point of contact for stakeholders, providing regular project updates.
- Ensure compliance with financial regulations and data privacy laws.
- Promote Agile methodologies and foster a culture of continuous improvement.
Key Requirements:
- 7+ years of experience in project management, preferably within FinTech or financial services.
- Proven experience in managing complex digital projects.
- Strong understanding of the FinTech ecosystem, including payment gateways, lending platforms, neobanking, or digital wallets.
- Proficiency in project management tools (JIRA, Trello, Asana, etc.).
- Excellent communication, leadership, and organizational skills.
- PMP, PRINCE2, or Agile/Scrum certification is a plus.
Working Conditions:
- Remote position with flexibility.
- Workdays: Tuesday to Sunday (Monday off).
- Collaborate with both domestic and international teams across different time zones.
Data AnalyticsBachelor’s degree from university or college in computer science.
Work experience as a data analyst or in a related field.
Ability to work with stakeholders to assess potential risks.
Ability to analyse existing tools and databases and provide software solution recommendations.
Ability to translate business requirements into non-technical, lay terms.
High-level experience in methodologies and processes for managing large-scale databases.
Demonstrated experience in handling large data sets and relational databases.
Understanding of addressing and metadata standards.
High-level written and verbal communication skills
Responsibilities
Use statistical methods to analyze data and generate useful business reports
Work with the management team to create a prioritized list of needs for each business segment
Identify and recommend new ways to save money by streamlining business processes
Use data to create models that depict trends in the customer base and the consumer population as a whole
Work with departmental managers to outline the specific data needs for each business method analysis project.
Data Analytics●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587
Adobe XD
HTML/CSS
Amazon Web Services (AWS)ROLE DESCRIPTION
The ideal candidate will be passionate about building resilient, scalable, and high-performance distributed systems products. This individual will thrive and succeed in delivering high-quality technology products in a fast-paced and rapid growth environment where priorities could shift quickly. We are looking for an engineer who prioritizes well, communicates clearly, and understands how to drive a high level of focus and excellence within a strong team. This person has an innate drive to build a culture centered on customer focus, efficient execution, high quality, rigorous testing, deep monitoring, and solid software engineering practices.
WHO WILL LOVE THIS JOB?
• Attracted to creativity, innovation, and eagerness to learn.
• Alignment to a fast-paced organization and its short-term and long-term goals.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels. • Strong value system and sense of ethics.
• Absolute dedication to premium quality.
• Want to build a strong core product team capable of developing solutions for complex, industry-first problems
• Build a balance of experience, knowledge and new learnings
ROLE & RESPONSIBILITIES
• Driving the success of the software engineering team at Datamotive.
• Driving go-nogo decisions of product releases to customers.
• Drive QE team for developing test scenarios & product automation.
• Collaborating with senior and peer engineers to identify and improve upon feature improvements.
• Build a strong customer focussed mindset for qualifying product features and use cases.
• Develop, Build & Perform functional, scale and performance testing.
• Assist in Identifying, Researching & Designing newer features and cloud platform support in areas of disaster recovery, data protection, workload migration etc.
• Conduct pilot tests to assess the functionality of newly developed programs.
• Front-facing customers for product introduction, knowledge transfer, solutions, bug triaging etc.
• Assist customers by giving product demos, conducting POCs, training etc.
• Manage Datamotive infrastructure, bringing innovative automation for optimizing infrastructure usage through monitoring and scripting.
• Design test environments to simulate customer behaviors and use cases in VMware vSphere, AWS, GCP, and Azure clouds.
• Help write technical documentation, and generate marketing content like blogs, webinars, seminars etc.
TECHNICAL SKILLS
• 8 - 12 years of experience in software testing with a relevant domain understanding of Data Protection, Disaster Recovery, and Ransomware Recovery.
• A strong understanding and demonstrable experience with at least one of the major public cloud platforms (GCP, AWS, Azure or VMware)
• A strong understanding and experience in qualifying complex, distributed systems at feature, scale and performance.
• Insights into the development of client-server SaaS applications with good breadth across networking, storage, micro-services, and other web technologies.
• Programming knowledge in either Python, Shell scripts or Powershell.
• Strong knowledge of test automation frameworks E.g. Selenium, Cucumber, and Robot frameworks
• Should be a computer science graduate with strong fundamentals & problem-solving abilities.
• Good understanding of virtualization, storage and cloud platforms like VMware, AWS, GCP, Azure and/or Kubernetes will be preferable.
WHAT’S IN IT FOR YOU?
• Impact. Backed by our TEAM, Investors and Advisors, Datamotive is on the path to rapid growth. As we take our products to the market, your position will be vital as you play a crucial role in innovating and developing our products, identifying new features, and filing patents, while also gaining personal experience and responsibilities. As a key player in our company's success, the impact of your work will be felt as we grow as an organization.
• Career Growth. At Datamotive, we highly value the input made by each employee to help us achieve our company goals. To this end, we strive to ensure that everyone has access, and exposure to be up-to-date in the industry, and to learn and improve their expertise. We ensure that each employee is given exposure to understanding the functional and technical elements of our products as well as all related business functions. As your knowledge grows, so do the opportunities for advancement to more senior opportunities or into other areas of our business. We strive to be a company where you can truly chart out a career path for yourself.
Java- We are shaping the future of India by providing end-to-end digital solutions for businesses, institutions, and households. It has a rapidly expanding digital audience with over 800 million mobile connections and over 200 million internet users.-
- It has created an integrated business strategy offering a unique combination of telecom, high speed data, digital commerce, media, and payment services.
- We have a three-pronged focus on broadband networks, affordable smartphones and the availability of rich content and applications.
- Our Platforms focuses on designing, developing, and running end to end Digital Ecosystems in various business domains. Hugely popular products and services have been built under the umbrella of our Platforms.
About the "Quality Engineering Competency Center" (QECC) :
- Building such world-class products, operating at massive scale, requires top-notch product engineering along with deep focus on quality engineering practices. With fast moving development cycles (product releases happening on a weekly basis), the need for automated testing tools and techniques is a necessity.
- We are actively seeking a Lead SDET who will lead a team that specializes in test automation and will bring their expertise to multiple projects and teams within our Platforms.
What you can expect in this role:
1. The Lead SDET role in the QECC team is a highly technical role where you are expected to engage with various Teams, to identify and document the prevailing Quality Engineering practice(s) and their limitations, measure key Quality Engineering metrics to set a baseline, develop a Quality Engineering framework that suggests adoption of practices and tools geared towards improving overall quality and stability of product releases.
2. As a SDET Lead, you will spearhead all the test automation deliverables of your team and provide process and technical guidance on various activities such as:
- Defining and evangelizing overall shift-left based Quality Engineering strategy (focusing on preventive and detection aspects of quality) towards enabling rapid, high quality and stable product releases for Customers.
- Understand the application and create a Testing and Test Automation strategy to get quick and deterministic feedback on quality of the application
- Applying test automation expertise to help different digital platforms within in achieving faster testing cycles, that result in faster product releases
- Define robust test-data management strategy for testing complex systems with multiple moving parts.
- Setting up Build and Release Pipeline using DevOps workflow tools.
- Creating and managing test reports
- Provide detailed and effective bug reports
- Working along with product development teams to help reproduce and debug hard-to-replicate issues.
- Establishing a rigor of learnings from production issues, by way of driving RCA/COE reports, achieving closure on lessons learned/ action items from it.
- Mentoring and helping in on-boarding other team-members
- Manage and review work progress and completion by team members
- Identify bottlenecks, and challenges faced by team, and work with various stakeholders to resolve the same
- Contribute to building and maintaining the test automation frameworks for multiple application platforms and devices, like mobile apps (Android and iOS), web apps, desktop apps, or proprietary set-top-box apps.
- Manage and address tech debt related to automation frameworks and implementation
- Setup appropriate real-time reports and dashboards to understand current state of quality
- Provide holistic view of quality of the product with areas of concerns (and solutions) to stakeholders
- Show and lead-by-example how proper automation implementation looks like.
We think you could be a good fit if:
1. Extensive (overall 10+ years) experience working as SDET Lead (at least 3+ years) with hands on test development background with 5+ years of experience in a technical lead or similar role, leading test automation development efforts. The following skills are must- have for this role.
2. Experience and working knowledge of distributed systems using micro services architecture.
3. Hands on experience with BDD/Cucumber frameworks automation. (MUST)
4. Working knowledge of the technical stacks and practices used in modern distributed architecture systems. Understanding of implementation and deployment architecture of such systems.
5. Extensive daily experience in writing clean and solid code in any modern languages: Java (preferred), Kotlin, JS.
6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)
7. Extensive experience in API- test automation- and UI- test- automation:
- API test automation:- Hands on experience with API test automation tools, like Postman,- REST-assured,- Karate etc.-
- UI test Automation:- Hands on experience with UI test automation tools, like Selenium- WebDriver, Appium,- etc.-
8.Experience in developing, enhancing, and maintaining custom test automation frameworks.
9.Experience in managing a team, track and make work visible.
10.Experience in using application life cycle management like Azure DevOps, JIRA, Jenkins.
11.Good Experience and knowledge of design, code, debug, deploy and maintenance.
12.Azure exposure or knowledge will be nice to have.
13.Strong understanding, knowledge of software development and testing life cycle and process.
14.Experience with non-functional testing (NFTs) such as Performance, Load, Scalability, Chaos/Resiliency, Security testing etc. You may/may not be a SME on any of these.
15.Experience working with cross functional teams, dev managers and all the stake holders for the integration and end to end testing.
16.Experience in setting up dashboards and reports to understand current and upcoming work, as well as understand quality of the product under test.
17.Extensive experience in Agile ways of working.
In addition :
1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.
2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.
3. You have a strong aptitude for solving complex problems.
Educational Background :
B. Tech/B.E./MS/MTech- in- any Specialization-
NodeJS (Node.js)
MongoDB
Express
KubernetesKey Objectives/Responsibilities of this Role:
- Understand the UI needs, backend design and data design and create the backend code for the same
- Backend development in NodeJs 12 & above, ExpressJs, NestJs, RESTful web services, Docker, MongoDB, Azure AKS or Kubernetes
- Collaboration with other team members (Architect, UI, backend developers, DBA, Data analytics team) to work in coherence
- Working experience into Agile and scrum methodologies
- Manage SDEs and Interns to drive the deliverables
Mandatory Skillset & Tools: NodeJs 12 and above, ExpressJs, NestJs, Writing Unit Tests , Scheduler, Mongo DB, working knowledge in Kubernetes (AKS), GIT version control, Event driven design, Microservices, con-currency, RESTful web-services, Docker
Primary Skill: NodeJs 12 & above ExpressJs, NestJs, Microsoft development platform, Testing & Debugging skills, Postman, CI/CD pipeline, Docker, Docker hub, Writing UNIT tests
Secondary Skill: Load & performance testing, testing REST Web services, Basic shell commands, Linux, Good written, verbal and presentation skills, Soft spoken, Pro-active
Any Technical Graduate related to Computer / IT. BCA / MCA, BSC IT / MSC IT, BE / B. Tech, 3 year Computer Diploma / DCA after 12th , Computer science Grads / PG, Bachelor in Computer management, PGD ISM. GNIIT etc. / CCNA certified.
Non-Technical Graduates / mechanical / electrical / civil engineers are not eligible.
Skill set
Minimum 6 months from in a networking troubleshooting process.
Certification on networking concepts will be preferred / desired but not mandate.
Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
Basics understanding of Hardware and Software.
Should possess good English verbal skills
Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing 25 WPM and 80% accuracy.
Should be ok with Night Shifts and Willing to work from Office – Transport boundary attached.
Job Responsibility
L1 Network Tech Support –Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. Acquiring knowledge about the newly released products and recent updates.
Willing to provide resolution in the first interaction with the customer.
Excellent Customer Service Skill Set by providing a friendly environment, which includes greeting and acknowledging every customer.
Interview
RMG Screening
VnA Round – Versant 57-58 quality
Tech Test & Typing Test
OPS Round.
Transport Boundary
Hiring zone list AttachedOther important things
- Joining location Noida and it is Work from Office only (no work from home).
- Candidate should have got at least 1 shot of covid vaccination.
- Candidate should be as per transport boundary only. People in no hiring zone to relocate in hiring zone first.
- Candidate should be ok with 24*7 and no planned leave in next 3 months
- 2 week off split.
- Prior exp in chat int. Ecomm is mandatory.
AngularJS (1.x)
Angular (2+)
React.jsNodeJS (Node.js)
React NativeMUST HAVE
- Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
- Must have good knowledge of API
- Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
- Ensuring the entire stack is designed and built for speed and scalability
- Integrating our front-end UI with the constructed API
- Design and implementation of continuous integration
- Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.
Key Skillsets
- Node.js
- React.JS
- AWS
- MongoDB
NodeJS (Node.js)
Javascript
PythonMongoDBFull Stack Engineer - I / II / III
Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad.
As a Full Stack Engineer at Radical, you will:
- Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
- Write code on the front-end, the back-end and anything it takes to solve the problems and delight users both internally and externally
- Build systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
- Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail
We’re looking for someone who has:
- Familiarity and experience with writing working, well-documented and well-tested code in at least two of the following: React/Redux (preferred), NodeJS (preferred), Golang and Python
- Proficiency in the features of the language they are using, with knowledge of standards and best practices (Eg: ES2015 and above, Python 3.5 and above, Node v10)
- Hands on experience with at least one large scale application framework that interfaces with databases and deals with at least 20 million rows of data
- Knowledge of databases, and familiarity with schema design in at least one NoSQL database (eg: MongoDB) and at least one relational database (eg: Postgres).
- Experience integrating with a wide variety of external tools and services
- Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)
It’s not essential, but great if you have:
- An established track record of building systems from scratch
- Experience with microservices and decomposition of monolithic architectures
- Proficiency in automated tests
- Proficiency with the linux ecosystem
- Experience in deploying systems to production on cloud platforms such as AWS
- Experience in TypeScript
- Meaningful open source contributions
The position is open now, and we are onboarding immediately.
Please reply to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates: it can be an interesting hobby project that you’ve self-hosted, a research paper that’s been published, a collection of blog posts you’ve written, a repository you maintain, or your contributions to a major library.
Radical is based out of Delhi NCR, India, and we look forward to working with you!
We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon