Customer Support Executive

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

We are seeking a Bioinformatician with a strong background in genomics and transcriptomics, and proven experience with biological ontologies. The successful candidate will analyze outputs from pre-processed biological pipelines and support their integration into a biomedical knowledge graph.

Responsibilities:

Review and interpret genomics and transcriptomics datasets from existing pipelines

Leverage biological ontologies (e.g., GO, DO, HPO) to structure and standardize biological entities

Assist in designing and building components of a biological knowledge graph

Collaborate with computational biologists, data scientists, and software engineers

Document processes and contribute to reproducibility and data governance standards

Qualifications:

MSc or PhD in Bioinformatics, Computational Biology, or a related field

Strong knowledge of genomics and transcriptomics workflows

Experience working with biological ontologies and controlled vocabularies

Familiarity with RDF, OWL, or other semantic web technologies is a plus

Proficiency in Python, R, or similar data analysis tools

Excellent analytical and communication skills

Preferred Experience:

Previous work with knowledge graphs or biomedical data integration

Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

Position: Java Developer

Experience: 3-8 Years

Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join our team.

Roles and Responsibilities:

• Expert level Micro Web Services development skills using Java/J2EE/Spring
• Strong in SQL and noSQL databases (mySQL / MongoDB preferred)  Ability to develop software programs with best of design patterns , data Structures & algorithms
• Work in very challenging and high performance environment to clearly understand and provide state of the art solutions ( via design and code)
• Ability to debug complex applications and help in providing durable fixes
• While Java platform is primary, ability to understand, debug and work on other application platforms using Ruby on Rails and Python
• Responsible for delivering feature changes and functional additions that handle millions of requests per day while adhering to quality and schedule targets
• Extensive knowledge of at least 1 cloud platform (AWS, Microsoft Azure, GCP) preferably AWS.
• Strong unit testing skills for frontend and backend using any standard framework
• Exposure to application gateways and dockerized. microservices
• Good knowledge and experience with Agile, TDD or BDD methodologies

Desired Profile:

• Programing language – Java
• Framework – Spring Boot
• Good Knowledge of SQL & NoSQL DB
• AWS Cloud Knowledge
• Micro Service Architecture

Good to Have:

• Familiarity with Web Front End (Java Script/React)
• Familiarity with working in Internet of Things / Hardware integration
• Docker & Kubernetes  Serverless Architecture
• Working experience in Energy Company (Solar Panels + Battery)

We are a nascent quantitative hedge fund led by an MIT PhD and Math Olympiad medallist, offering opportunities to grow with us as we build out the team. Our fund has  world class investors and big data experts as part of the GP,  top-notch ML experts as advisers to the fund, plus has equity funding to grow the team, license data and scale the data processing.

We are interested in researching and taking in live a variety of quantitative strategies based on historic and live market data, alternative datasets, social media data (both audio and video) and stock fundamental data.

You would join, and, if qualified, lead a growing team of data scientists and researchers, and be responsible for a complete lifecycle of quantitative strategy implementation and trading.

Requirements:

• Atleast 3 years of relevant ML experience
• Graduation date : 2018 and earlier
•   3-5 years of experience in high level Python programming.
• Master Degree (or Phd) in quantitative disciplines such as Statistics, Mathematics, Physics, Computer Science in top universities.
•   Good knowledge of applied and theoretical statistics, linear algebra and machine learning techniques. 
•   Ability to leverage financial and statistical insights to research, explore and harness a large collection of quantitative strategies and financial datasets in order to build strong predictive models.
• Should take ownership for the research, design, development and implementation of the strategy development and effectively communicate with other team mates
•   Prior experience and good knowledge of lifecycle and pitfalls of algorithmic strategy development and modelling. 
•   Good practical knowledge in understanding financial statements, value investing, portfolio and risk management techniques.
•   A proven ability to lead and drive innovation to solve challenges and road blocks in project completion.
• A valid Github profile with some activity in it

Bonus to have:

•   Experience in storing and retrieving data from large and complex time series databases
•   Very good practical knowledge on time-series modelling and forecasting (ARIMA, ARCH and Stochastic modelling)
•   Prior experience in optimizing and back testing quantitative strategies, doing return and risk attribution, feature/factor evaluation. 
•   Knowledge of AWS/Cloud ecosystem is an added plus (EC2s, Lambda, EKS, Sagemaker etc.) 
•   Knowledge of REST APIs and data extracting and cleaning techniques 
•   Good to have experience in Pyspark or any other big data programming/parallel computing
•   Familiarity with derivatives, knowledge in multiple asset classes along with Equities.
•   Any progress towards CFA or FRM is a bonus
• Average tenure of atleast 1.5 years in a company

Looking for Software Architects @ WinSoft Technologies (I) Pvt Ltd

Winsoft Technologies is offering experienced software developers and architects an unparalleled product engineering opportunity in cutting edge Software Defined Network (SDN) space, with fast-growing clients in the USA and Europe.

We are a talented team of software professionals with a strong technology and domain focused growth culture. You can look forward to an open, flexible working environment combined with a generous CTC package.

We invite the following individuals to contact us and have a conversation about this opportunity:

1) Senior Software Architect / Systems Designer (experience level: 7+ years)

 An expert having experience with a large variety of multi-tier architectures, aware of pitfalls & use cases for a large variety of Java-based solutions, collaborate with multiple teams to provide efficient and innovative solutions to business requirements preferably in the networking domain and have good understanding & experience of high-performance micro-services scale & real-time response systems.

If you take pride in your work and desire to leave a mark on the industry do consider joining our specialized team of engineers.