Customer Support Executive

Job Description:

We are looking for a proactive Business Development Executive with experience in B2B sales to drive growth in our e-commerce operations. The ideal candidate will focus on acquiring new business clients, managing vendor relationships, and supporting sales through digital marketing initiatives.

Key Responsibilities:

• Generate and convert B2B leads for e-commerce partnerships
• Onboard and manage vendors/suppliers on the platform
• Build and maintain strong client relationships
• Support digital marketing campaigns to boost product visibility and sales
• Monitor market trends and competitor activities
• Achieve monthly sales and business targets

Key Skills:

• B2B sales and client acquisition
• Knowledge of e-commerce operations
• Understanding of digital marketing (SEO, SEM, social media)
• Strong communication and negotiation skills
• CRM and lead management tools proficiency
• Self-motivated and target-driven

Enterprise Sales Consultant will work in the sales team of Cogno AI and report to the respective managers. The enterprise sales consultant will be responsible for ensuring timely closures of the opportunities assigned to them and will be responsible for handling the end-to-end sales cycle for all the leads/opportunities allotted to them. Basis their experience they could be put in an International (APAC/MENA/Africa) or Domestic team.

Key Responsibility Areas (KRAs)

• Setting up the initial meeting with the right stakeholders.
• Establish client relationships through constant follow-ups and discussions/progress updates.
• Mapping the right use cases with the stakeholder for each of our existing clients.
• Showcasing the demo of our Products and explaining the use cases to the clients.
• Answering the most common questions related to the Product, use-case, Technical Architecture, Product Security, etc.
• Coordinating with various teams within the client - Business, IT, Information Security, etc.
• Coordinating with various teams within Cogno AI - Operations, Customer Success, Product, Information Security, etc.
• Completing the Sales cycle by getting the PO and the Contract Agreement signed.
• Achieving revenue (MRR booking) targets.

What do we look for?

• Should have worked at a fast-growing startup for at least 2 years.
• 1 to 4 years of B2B Sales experience in IT/SaaS based Enterprise software domain (Preferred if already have experience selling to BFSI companies)
• Experience in selling to international BFSI clients (APAC/MENA/Africa) - preferred
• Should have handled end-to-end sales cycle (Lead gen to closure - Money hitting company's bank account)
• Should have given product demos and converted the business ask of the customer to a solution for the end customer.
• Should have handled sales cycles of 4 to 6 months.
• Have handled 30 to 40 opportunities in parallel
• Should have handled senior-level persons (CxOs, SVPs, etc. ) in the past organization
• Should have closed opportunities worth Rs. 50,000 to Rs. 1,00,000 per month (MRR)

What do we have to offer you?

• Ownership of business goals.
• Hybrid Working policy
• MacBooks
• Health Insurance
• Life Insurance
• Kaha Mind Mental Wellness Plan
• Communication Allowance
• Flexible salary structure with tax savings
• Paytm Food Wallet
• Office clothes allowance

Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as Angular 6/7/8/9, HTML5, CSS3

3. Ability to deliver quick POC’s using cutting edge technologies.

4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.

5. Design, develop, and unit test applications in accordance with established standards

6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.

7. Ability to debug application.

8. Should have complete knowledge on developing RESTful Services.

9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Can work on Angular and Integrate backend services
12. Work with the team to manage, optimize, and customize multiple web applications
13. Manage end to end module lifecycle management of the product
14. Push and pull codes via Git repository

Competency Requirements

1. Experience in NodeJS, Java and development using AngularJS

2. Experience in front end frameworks such as Angular.js, Bootstrap, Foundation etc

3. Experience in client/server application development

4. Knowledge of agile development methodologies

5. Knowledge of unit testing theory

5. Knowledge of AWS cloud

Responsibilities:

• Delivering projects on time based on roadmap requirements
• Overriding technical architecture of the product
• Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
• Writing technical specifications and managing projects through to completion
• Implementing and reviewing all development processes (coding standards, code review, code complexity)
• Identifying and resolving issues within the product
• Implementing and managing suitable monitoring systems for production platforms
• Monitoring costs across the AWS platform

Requirements:

• Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
• Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
• Demonstrate fluent English speaking, reading, writing
• Excellent communication skills
• Have previous AWS Cloud experience
• Have experience in leading a Development Team, mentoring and training colleagues
• Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops

The candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Angular, JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code
• Experience with user interface design.

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 1+years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object-oriented web applications in Angular, JavaScript, HTML5, and CSS3

About the product

Docexa provides a suite of tools for doctors that can help them create their digital presence with their own page, run online consultations, manage their daily calendar and more!

We are completely revamping the current platform and building it from scratch. This is the biggest project we have taken on till date and this will move our product from the 90s to the future.

What your role will involve:

We have a basic design language and a design system which can be extended to build rest of the product. You are going to have full ownership of this.

You are not just going to be designing mock ups. You will be involved in strategic product thinking to solve real user and business problems, ideate on user flows and take responsibility of user testing, prototypes, visual design, animations and production of spec and assets.

In this role, you will report to the Product Manager and run things collaboratively.

Minimum Requirements:

Most importantly, you need to be super passionate about design and obsessive about detail while having a good sense of users and a keen interest to understand broad business goals.

Other than that you need to have:

• 2+ years of experience in UI/UX designs
• Comfortable being the only designer in the team
• A classy taste for colors and clean design
• Proficiency in Figma
• Ability to put user needs over your own preferences in design decisions
• Strong verbal and written communication with the ability to express design ideas
• Ability to put your ego aside and take feedback with an open mind

Who We are:

Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal, Alexa and Walmart. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team.

For more details, please visit https://paxcom.ai/

Why Join Us?

Get a chance to contribute and get recognition from Day 1.

You hate micromanagement and are able to take your decision independently. 

Enjoy flexible and relaxed wok environment.

Work 5 days a week (Enjoy work-life balance).

A friendly, Supportive, Professional and achievement-oriented management team

Competitive remuneration.

An opportunity to learn new things every day.

You Enjoy:

Ideal resource should be from Java background with a minimum of 3+ years’ experience in Java technologies.

Should have extensive experience working with Spring, Any ORM and Restful Web services.

Strong experience building, designing, and consuming Restful web services.

Must have experience with spring boot/Spring MVC

1+ years’ experience with one or more JS frameworks: NodeJS/Express, Angular, React, ExtJS, Vue is preferred

Experience / Knowledge of Agile Scrum methodology.

Should have used GIT and be self-dependent on resolving merge conflicts.

Should be familiar with build tool like Maven or Gradle.

Excellent verbal and written communication skills.

Ability to handle small teams and mentor them.

Leader, Doer & Architect for Enterprise Java applications

Experience of payment card industry is a plus.

Tech Stack:

Java 8+

Microservices

REST 

Spring Framework 4/5

MySQL 5.6/Oracle

Nice To have (CPM Scheduling, Angular/React, NodeJS)

Linux, GIT, Docker, kubernetes, Cloud, AWS,Kafka

Building tools like Maven, Ant, Gulp

Job Summary
If you are passionate about technology, constantly seeking to learn and improve skillset, then you are the type of person we are looking for!
We are offering superb career growth opportunities, great compensation and benefits.
Java developers with only more than 7 Years of experience can apply.
Responsibilities and Duties

• Deliver tactical and strategic improvements to large scale Java/J2EE/Mobile based product
• Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems
• Design, develop and test Java-based solutions using common standards and frameworks such as JAXB, JAX-WS, JAX-RS, JPA, JavaEE, Spring, and Hibernate
• Maintain and update all existing J2EE applications as needed
• Translate software requirements into working and maintainable solutions within the existing application frameworks
• Implement the product's lifecycle: Design, development, quality, deployment, and maintenance
• Develop and adhere to best-practices for developing applications
• Continuously contribute to team performance improvement and collaboration
• Collaborate effectively across teams

Benefits
Alternate Saturdays-Off!
Working Saturdays are Half-days!

Weekly Lunch
Birthday Celebrations
Festival Celebrations
Diwali Bonus
Annual Picnic
Healthiest and easy-going working experience with motivating team members.