About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA
Shubham Vishwakarma
Full Stack Developer - Averlon
About Connect and Heal Primary Care Pvt Ltd
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Java
Spring BootRole : Java Developer
Location : Bangalore
Key responsibilities
- Experience – 3 to 8 years of experience.
- Experience in Core Java and Spring Boot.
- Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.
- Good development experience with RDBMS
- Good knowledge of multi-threading and high-performance server-side development.
- Basic working knowledge of Unix/Linux.
- Excellent problem solving and coding skills.
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
About Wissen Technology:
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
Our workforce consists of highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments. Globally present with offices US, India, UK, Australia, Mexico, and Canada.
We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
We have been certified as a Great Place to Work® company for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.
The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients. We have served clients across sectors like Banking, Ecommerce, Telecom, Healthcare, Manufacturing, and Energy.
Career Progression:
At Wissen Technology, your career growth is important for us. Therefore, we put in several efforts towards each employee’s career progression – to enable and empower them to grow within the company as well as to instill a sense of responsibility, loyalty, and trust.
There have been instances where a software engineer has grown from being an individual contributor to technical lead and now on the path to becoming a director responsible for growing revenues and profitability. We deeply value Ownership: taking responsibility, making it happen, not letting the ball drop, and being accountable.
React.js
Django
Python
PostgreSQLWhat You'll Do:
- Designed, architected, and built the core AI-powered application from the ground up.
- You will join a small team with an unparalleled 'fire-in-belly' to close deliverables and a "hungry for more"
- Collaborate with visionary founders to define the product roadmap and bring innovative ideas to life.
- Leverage your expertise in Azure Cloud, full-stack development, and automation to develop scalable, secure, and high-performing solutions.
- Take ownership of the technical stack, system integrations, and deployment pipelines.
- Establish best development, testing, and deployment practices to ensure the product's success in a competitive market.
Who You Are:
- Proficient in full-stack technologies, including React.js, Node.js, Python/Django, and similar frameworks.
- Tech leader who thrives in startup environments and is fully hands-on in coding and working under minimal supervision.
- Highly results-driven. (very important)
- 8+ years of proven experience in the technology product space, including building and scaling applications.
- Strong knowledge of Cloud platforms, Azure Cloud architecture, and automation tools.
- Experienced in developing and deploying enterprise-grade applications.
- Passionate about AI and its potential to transform the enterprise landscape.
- Eager to solve complex problems and create products with tangible business impact.
Why Join Us?:
- Be part of a founding team, playing a critical role in shaping a cutting-edge AI product.
- Collaborate with industry leaders and visionaries who are passionate about innovation.
- This is an opportunity to grow alongside the company and lead a high-impact engineering team.
- Equity and ownership in the product’s success.
We want to hear from you if you’re ready to make a real difference, push boundaries, and build something extraordinary!
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Python| Experience Install, Configure, Maintain & Lifecycle Management of Linux Systems | ||||||||||||||
| Experience in Building & Maintaining File Systems, Storage Volumes including LVM concepts, LUNs, Swap etc | ||||||||||||||
| Expert hands on Knownledge on Bash/Shell or Python scripting | ||||||||||||||
| Build and maintain container orchestration platform (Docker) using Kubernetes, Openshift, Micro k8s or similar | ||||||||||||||
| Develop and maintain automated processes, tools, and documentation in support of Docker and Kubernetes container orchestration platform | ||||||||||||||
| Ability to perform automated infrastructure code test, integration, deployment, and assurance using DevOps and CI/CD methodologies for e.g. Jenkins, Gitlab is a plus | ||||||||||||||
| Automation/Configuration Management with Ansible or Puppet and scripting | ||||||||||||||
| Strong background in linux networking ( ip, iptables, ipsec ) | ||||||||||||||
| Strong knowledge on configuration of diverse subsystems (systemd, printers, graphic adapters, networking, SELinux, firewalls…etc) | ||||||||||||||
| Strong knowledge on Storage Concepts - NAS, NFS, SAN, RAID, ZFS | ||||||||||||||
| Knowledge on creation and maintenance of repositories (intranet and internet) | ||||||||||||||
| Hands on with Installation procedures: yum, kickstart, anaconda, plymouth | ||||||||||||||
| UEFI/ legacy BIOS: How to boot, how to make a medium bootable, handling of keys etc. | ||||||||||||||
| Strong Knowledge of wide variety of open source technologies/tools and cloud services | ||||||||||||||
| Strong Knowledge of best practices and IT operations in an always-up, always-available service | ||||||||||||||
| Experience in Server Virtualisation Technology mainly in VMware vSphere, vCenter, vSAN etc, Proxmox is a plus | ||||||||||||||
| Experience in Setting Up DNS Bind and LDAP Directory Services is a plus | ||||||||||||||
| Experience in using Atlassian toolchains – Jira & Confluence is a plus | ||||||||||||||
| Knowledge on Ceph Storage technology is a plus Roles & Responsibilities
|
NodeJS (Node.js)React.js
Angular (2+)
AngularJS (1.x)
JavascriptAbout the Company
Blue Sky Analytics is a Climate Tech startup that combines the power of AI & Satellite data to aid in the creation of a global environmental data stack. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental data-sets spanning water, land, heat, and more!
We are looking for a Full Stack developer who can work on all aspects of our in-house data refinery. You will be working in javascript, python, golang, and more. With respect to the cloud it's majorly AWS in ECS, Lambda, cloud watch, and much more to grow our team to power this expansion. Come save the planet with us!
Your Role
- Ideate and design multiple microservices and their interaction.
- Documenting code and infrastructure architecture.
- Deleting and adding code in JavaScript, python, database modeling, and SQL.
- Building APIs that are flexible and scalable.
- Occasionally you will be asked to work on the frontend side of things.
- Deploying and maintaining multiple services.
- Adding, removing, and updating parts of the application keeping in mind the bigger vision of the organization.
Requirements
- 1- 4 years of work experience.
- Excellent command over JavaScript with focus on Node and React.
- Excellent command over relational databases like Postgres(preferred) or MySQL.
- Both frontend and backend exposure.
- Exposure to REST API architecture and development.
- Must know code designing patterns and common language-agnostic principles e.g. DRY, KISS< MVP.
- Exposure to AWS services like EC2, Cloudwatch, Lambda, S3, CI/CD, etc & production level experience in DevOps.
- Basic understanding of containers like Docker, Kubernetes, and Linux based systems.
- Exposure to Microservices and serverless architecture.
- Self-starters and curious folks who don't need to be micromanaged.
- Understand when to make trade-offs and are insistent that quality doesn't always have to compromise speed.
- Passionate about Blue Sky Climate Action and working with data at scale.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Working Days -: Monday - Saturday
Responsibilities:
Sourcing & screening the CVs from Portal.
Conduct a Telephonic Interviews.
Coordinate with the candidates at the time of interview.
Lined up the candidates for final round interview with Head HR
Responsible for end-to-end recruitment services.
Sourcing, screening, validating candidates as per client specification.
Deliver the revenue goals as planned for the business unit.
Front end our engagement with clients and play an active role in the growth of accounts.
Line up the candidates for the personal interviews, preparing & maintaining the database.
Follow-up with the client as well as candidates till their joining.
Work within the quality parameters defined.
Desired Candidate Profile:
Candidate must be having at least 1-5 years of experience in recruitment.
Should be energetic & be keen on interacting with people.
Must be able to work on MS Office.
Good communication skills and effective convincing capabilities.
Must be confident and smart.
Fresher with good communication skills can also apply.
C++Job Area Engineering - Software
Location Remote
Job Description
This position is ideal for a Senior SW engineer who is passionate about solving challenging business problems and building security services that provide an excellent client experience. You will be an integral part of the vulnerability assessment product development team focusing on designing, coding, and testing new and enhanced security services for z/Linux. The successful candidate should be a self-motivated individual with expert software engineering skills and solid expertise with IBM mainframe technologies. Candidate must be flexible and willing to switch tasks based on team's needs.
Qualifications
Basic Qualifications
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
- 1+ years experience with Programming Language such as C, C++, Java, Python, etc.
- Linux kernel and device driver development
- Experience with development boards such as DragonBoard
- Experience with python, perl, rust, shell scripting
- C programming and debugging skills
Preferred Qualifications
- CPU and cache architectures
- Experience with JTAG and GDB debuggers
- Linux Kernel upstream patch submission
- CPU performance and power analysis
- Independent and self-motivated problem solver and strategic thinker
- Proficient in Git for development and patch/branch management
Essential Functions
- Good planning, time management, decision-making, presentation, and organization skills
- Effective written and verbal communication
- Excellent interpersonal and teamwork skills
PHP
HTML/CSSJavascript
CodeIgniterResponsibilities
Design Develop and maintain web functionalities
Work with Tech Lead to propose a technical solution
Liaise with designer to implement the UI/UX elements for web and mobile interfaces
Troubleshoot production problems and provide user support.
Design and conduct tests:
- Integrate multiple systems from different vendors with seamless data flow
- Investigate new technologies and continue to update your technical skills
- Write well-structured and testable code following the set guidelines
Requirements
Degree in IT or equivalent
More than 3 years of web-based application development experience in PHP.
Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.
Languages
PHP, JavaScript, HTML, CSS, Python.
Databases: MySql
Operating Systems: Ubuntu, Windows and Macintosh.
Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.
Mandatory:
Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins
Strong knowledge in planning for testing strategy, test suites and test cases.
Proficient understanding of code versioning tools (e.g. Git)
Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing
More than 3 years of web service (REST, SOAP) and API development and management
Strong Knowledge of security standards and techniques for web applications
Strong technical knowledge in software development methodologies, design patterns and implementation
Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution
Preferred
Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)
Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools
Advantage
Experience with other server-side stacks (Node.js, Python, Java etc.) a plus
Experience developing native or hybrid mobile applications for IOS and/or Android a plus
Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus
CakePHPPHPCodeIgniter
Laravel
JavaC++
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon