

Connect and Heal Primary Care Pvt Ltd
https://connectandheal.comAbout
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Jobs at Connect and Heal Primary Care Pvt Ltd
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About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA
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We want to create a connected healthcare ecosystem where all the generated medical data is automatically collated and stored at one single location. This will help remove inefficiencies in healthcare delivery, healthcare insurance & financing, population healthcare management, and build new solutions in predictive healthcare and diagnosis.
We are also building a customer facing product where users will be able to look up for information about medical tests including interpretation of results, and other health-related queries.
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