Connect and Heal Primary Care Pvt Ltd
https://connectandheal.comAbout
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Jobs at Connect and Heal Primary Care Pvt Ltd
Data AnalyticsKey Responsibilities
- Data Management & Governance: Maintain, update, and streamline daily, weekly, and monthly MIS reports. Ensure 100% data accuracy and integrity across all platforms.
- Business Intelligence & Analytics: Analyze historical data, market trends, and key performance indicators (KPIs) to identify business bottlenecks, growth opportunities, and operational inefficiencies.
- Dashboard Development: Design, build, and maintain automated dashboards and visual reports using tools like Power BI, Tableau, or Advanced Excel.
- Cross-Functional Collaboration: Partner with department heads (Sales, Finance, Operations, HR) to understand their data requirements and deliver tailored analytical solutions.
- Process Optimization: Evaluate current business processes, gather requirements for system upgrades, and recommend data-driven strategies to improve workflow automation.
- Predictive Forecasting: Utilize statistical data to help leadership forecast revenue, demand, and resource allocation.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA
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