Accountant

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

⸻

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 2-3+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

About Pivotal Royal Heritage

Pivotal Royal Heritage is a prestigious luxury residential project offering ultra-premium apartments in Sector 70. Designed for discerning homebuyers who expect nothing but the finest, our residences combine world-class architecture, exclusive amenities, and an unmatched living experience. We are building a high-performance sales team to connect the right buyers with their dream homes.

Role overview

You will be the voice of Pivotal Royal Heritage engaging premium leads over calls, understanding their lifestyle aspirations, and converting them into site visits and bookings. This is a consultative, relationship-driven sales role not scripted telecalling. You will handle warm leads from our marketing campaigns and build trust with high-net-worth buyers over multiple touchpoints.

Key responsibilities

• Call and engage inbound leads generated through digital campaigns, portals, and referrals
• Conduct consultative sales conversations to understand buyer needs, budget, and lifestyle preferences
• Pitch Pivotal Royal Heritage's luxury offerings floor plans, amenities, location advantages, and investment value
• Convert qualified leads into site visit appointments and follow up persistently until booking
• Handle objections confidently and professionally price, location, construction timelines, competition
• Maintain detailed lead records in CRM call logs, follow-up notes, lead stage updates

Must-have skills

Exceptional communication (Hindi + English)

Lead conversion call to site visit

Consultative sales technique

Objection handling

Follow-up discipline

CRM usage

• 3–6 years of sales experience in luxury segment — real estate, luxury cars, premium financial products, or high-end hospitality
• Proven track record of converting leads via phone into meetings or sales
• Confident, articulate, and polished communication — able to connect with HNI and senior professionals
• Strong follow-up system — knows when to call, how many times, and how to re-engage cold leads
• Comfortable with premium pricing conversations — no hesitation discussing 1–5 Cr+ ticket sizes

Preferred candidate profile

• Has sold a luxury or premium product where the buyer is educated, demanding, and high-income
• Carries themselves with confidence and professionalism — their presence matches the brand
• Is persistent without being pushy — follows up smartly over weeks or months if needed
• Has consistently hit or exceeded monthly targets in their previous roles

Responsible for driving sales growth by identifying new business opportunities, meeting clients, and maintaining strong customer relationships in the assigned territory.

Roles & Responsibilities:

• Generate new business opportunities through field visits and direct client meetings
• Understand customer needs and recommend appropriate products or services
• Convert leads into successful sales through effective communication and follow-ups
• Achieve assigned sales targets within the given timeline
• Maintain strong relationships with clients to ensure repeat business

Required Candidate profile

• Min.2+ Years Exp. in field Sales & Marketing
• Graduation Complete
• Must be a Local Candidate

Role Objective

Build and manage a reliable, scalable, and cost-efficient supplier ecosystem for customised and premium furniture, while ensuring consistent quality, lead-time adherence, and strong commercial competitiveness across categories.

Key Responsibilities

• Identify, evaluate, and onboard OEM partners across furniture categories including Sofas, Beds, Dining, Storage, and Accent Furniture.
• Build a diversified and balanced supplier portfolio to reduce concentration risk while maintaining quality and delivery consistency.
• Develop long-term strategic partnerships with key vendors, including exclusivity arrangements where relevant.
• Drive supplier capability development across quality, finishing standards, compliance, and scalability.
• Own end-to-end costing, pricing, and commercial negotiations with vendors.
• Deliver cost optimisation through material optimisation, process improvements, volume leverage, and alternate sourcing.
• Lead annual rate negotiations, cost resets, and contract renewals.
• Work closely with Category, Design, and Product teams to enable New Product Development (NPD).
• Ensure sourcing feasibility for design-led, customised, and make-to-order products.
• Define, implement, and enforce supplier SLAs covering quality standards, lead times, and responsiveness.
• Collaborate with Vendor Managers and QC teams to ensure On-Time In-Full (OTIF) delivery performance.
• Review vendor performance regularly and drive corrective actions and improvement plans.
• Identify and mitigate sourcing risks related to capacity constraints, supplier dependency, and raw material volatility.
• Partner with Finance on contracts, payment terms, and commercial governance.

Success Metrics (KPIs)

• Cost savings and margin improvement (CM1 / Gross Margin)
• Supplier OTIF and lead-time adherence
• Quality acceptance rate and defect reduction
• Reduction in supplier concentration and dependency risk
• New supplier onboarding, capability building, and scalability metrics

Ideal Profile

• 6–10 years of experience in furniture sourcing, manufacturing, or category operations.
• Strong understanding of furniture materials, production processes, and finishing standards.
• Proven expertise in vendor negotiations, cost management, and supplier development.
• Experience in customised or make-to-order manufacturing environments preferred.
• Strong stakeholder management skills with a hands-on execution mindset.

What We Offer

• High-impact role influencing margins, supply reliability, and product quality
• Opportunity to build and scale a strategic supplier ecosystem
• Cross-functional exposure across sourcing, design, manufacturing, and finance

🧭 VP – Sales Framework

1. Job Description (JD)

Designation: Vice President – Sales

Department: Sales & Marketing

Reports To: Directors

Purpose:

To lead and drive the organisation’s revenue generation, sales strategy, and market

positioning across all real-estate projects. The VP – Sales is accountable for building a

high-performance in-house sales engine, nurturing a strong channel partner network, and

ensuring optimal sales velocity with a 70:30 ratio between direct and channel sales. The role

requires balancing strategic oversight with hands-on execution — from market mapping and

budgeting to team leadership, compliance, and brand representation.

2. Key Responsibility Areas (KRAs)

KRA Description Key Deliverables / KPIs

1. Sales Strategy &

Revenue

Achievement

Design and implement sales

plans to achieve quarterly and

annual targets for all projects.

Maintain 70:30 Direct vs Channel

Sales ratio.

Achieve ≥ 25 sales at launch and

≥ 6 sales per quarter post-launch-

Maintain approved sales ratio

(variation only with Director

approval)

2. Team Building &

Leadership

Recruit, train and lead a

complete in-house sales

ecosystem (Marketing,

Pre-Sales, Closures, CRM).

Team hiring completed within plan

timelines- ≥ 80% staff target

achievement- Attrition < 10%

3. Channel Partner

Network

Development

Identify and onboard

RERA-registered channel

partners; maintain strong

relationships to drive sales.

Number of active partners ≥ 50

per project- Channel sales closure

contribution ≤ 30% of total saleMarket

Intelligence &

Positioning

Conduct competitive project

analysis and define pricing, USP

and marketing narrative.

Quarterly market mapping report-

Price positioning and sales velocity

alignment with market data

5. Marketing &

Brand Direction

Oversee development and

approval of marketing collaterals

(flyers, brochures, videos,

hoardings).

Timely release of marketing

assets- All creatives approved by

VP Sales prior to publishing

6. Budget & ROI

Accountability

Manage marketing and sales

budgets — max 2% of property

sale value (all inclusive).

Quarterly budget utilisation ≤ 2%

cap- In-house incentives ≤ 0.2%

per sale- Expense-to-result ratio

review each quarter

7. Process & CRM

Governance

Establish robust

lead-management and

confidential CRM SOPs to

prevent leakage.

100% lead traceability and

confidentiality compliance- SOP

audit pass each quarter

8. Legal &

Documentation

Alignment

Finalise EOI, Booking Forms, CP

Agreements with Legal and

Directors.

Templates standardised before

launch- Zero legal deviation in

customer documentation

9. Events & Brand

Engagement

Plan and execute Channel

Partner meets and sales events.

Minimum 1 major CP event per

quarter- ≥ 75% attendance of top

partners

10. Reporting &

Performance

Review

Maintain weekly sales

dashboards and monthly

management reports.

Accurate report submission by 1st

week of each month- Variance

analysis with corrective actions

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

MUST HAVE 1YR OF EXP INTO INTERIOR DESIGN BACKGROUND AND SALES EXP.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

What you’ll do

● Innovate and come up with new acquisition models and strategies

● Build and execute our strategy for direct channels for sourcing sellers and

properties.

● Build our Channel Partner program, strategies, and commercials

● Manage Channel Partner Relationships

● Pitch to sellers, negotiate prices, and close deals

What we’re looking for

● 1+ years of experience in Sales/Growth/Product/Ops/Strategy/Consulting

roles

● Exceptional track record in past jobs/academics

● Track record of being a hustler and getting things done

● Good to have

● Experience in early to mid-stage startups

● Interest in investing/managing personal wealth

● Part of university/semi-professional/professional sports teams