Shubham Vishwakarma
Full Stack Developer - Averlon
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Accounts Manager
Location: Lower Parel
Responsibilities
1. Their accounting has to be strong
2. Can operate without accounting system
3. Understand tally and GST
4. Can work independently
5. Know to use excel for PnL making
6. Their fundamentals needs to be strong
7. Independently managing the accounts alone
8. Team Handling
Qualification: Bcom,
Exp: 6-7 years of experience,
Budget: 5-8 lpa
Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Research and contact potential Blockchain and Crypto Projects Developers to consult and set up partnership meetings for consultancy and services introduction.
Understand business models and be able to analyze and consult
suitable strategies. Responding to andactively managing customer requests for quotes
Creating and delivering pitches that are compelling, accurate, informative & reflective of customer needs. Developing, nurturing & maintaining relationships with key clients
The self-generation of commercial leads through proactive communications
Coordinating sales efforts with team members and other departments regarding effective delivery solutions
About You:
Experience, have basic knowledge and show interest in the blockchain industry.
A consultative sales approach. Ability to listen to a customer's concerns and build a solution to address their concerns.
Ability to talk about the benefits rather than the features of a product or service.
Experience in selling a premium service and therefore possess an understanding of how to talk to our position in the market and price point.
Highly motivated and the target is driven with a proven track record in commercial sales
Experience in leveraging LinkedIn to prospect, connect and develop a pipeline of opportunities.
Effective time management skills in a bustling environment and the ability to work to deadlines.
Job Purpose:
As the Presales Manager Infrastructure Services, you will provide consultancy services by analysing customer requirements and providing quality and cost-effective solutions to produce high quality bid proposal to our customers. You will help the organization improve its profit potential and competitive standing through continuous reviews and enhancements on products and solutions trending.
Key Accountabilities
· Build and maintain a comprehensive and up-to-date bid materials and templates
· Produce high quality solution and bid proposal to increase the winning chances of bids
· Strategize and maintain standardization of products and solutions align to partnership strategy and business direction
· Be the brand custodian
· Team Manager
Job Responsibilities & Duties
· Provides infrastructure presale support to internal/external team during bidding.
· Gather bid/user requirement from tender specification; evaluates and recommends new/upgrade of software and hardware to meet the project/tender requirement.
· Provides infrastructure architecture design through industrial best practices and standards.
· Provides infrastructure consultancy to internal/external team.
· Profound understanding of the interdependencies of the services (application, system, network and database) and their failover capabilities in a n-Tier Data Center Environment
· Keeps abreast of technological advancement, emerging standards and new software or hardware solutions to continuously provide proven, innovative, cost-effective and quality solution.
· Ability to apply experiences and knowledge into Infrastructure solutions
· Must have good technical skills and know-how to assist in technical solution selling
· Ability leading and conducting Proof-Of-Concept (POC) and Demo activities to assist sales in closing deals
· Excellent communication and presentation skills (Tender presentation)
· Excellent documentation skills with fluent English for Technical write-up and proposal writing
· Provides technical guidance to junior colleagues in their work
· Any other duties as and when assigned.
Financial Accountabilities
· To meet the set target revenue and profit yearly set by the management committee
Minimum Education/Qualifications
· Degree in Computer Science or related IT discipline with minimally 8 years of relevant experiences in System Integrator environment
Minimum Years/Type of Experience
· An experience Team player.
· Generally, the candidate should have minimally 5 years of relevant working experiences in establish system Integrator organization with IPv6 domain experiences.
· He/She should have good domain knowledge in Government bid process and their domain solution.
· In addition, he/she should have the experiences and skillsets in the following Infrastructure domain areas:
o Networking: Preferably CCNP with in depth knowledge of market leading brands of Firewalls, Load Balancers, Routers and Switches, IPS/IDS, Global Traffic Manager, Wireless and IP Telephony in a n-Tier Data centre environment.
o Application: Familiar with middleware products and their role on multi-tier architecture, broad understanding of the ORACLE and IBM suits and RedHat JBoss group of Middle-wares.
o Databases: Sound knowledge and experiences with different types of database products, replication technologies and (eg. Oracle, IBM DB2, MSSQL, MySQLs) and their role on multi-tier architecture in a multi-sites environment.
o Server: Sound knowledge and experiences on server virtualization and able to calculate the compute resources sizing based on project requirements inputs; good understanding of architecture components for all tiers, storage, back up and server security. General understanding of the major hardware platforms (Oracle Sun, IBM, HP, DELL, etc).
o Storage: Sound knowledge and experiences on storage networking and data replication, sizing requirements, implementations and SAN / NAS replication as well as COLD / WARM DR storage architecture. Preferably having a good understanding of FCoE, FCIP concept and theory would be advantage.
o Security: Preferably CISSP certified and familiar with the industry trends in relation to security solutions and best practices such as infrastructure hardening, endpoints and SIEM solution, advance threats and mitigation know-how.
o Cloud: Good understanding of Cloud Computing solutions with experiences in design, implementation and operation of IaaS. PaaS platform for various type of hypervisors. Essential knowledge in Micro-services architecture (Kubernetes)
o Essential knowledge of Government Infrastructure Policies and Implementation knowledge in Government Commercial Cloud and Private Cloud
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
| GeoSpoc is looking for senior accountant who has accountant experience of 4-6 years in the Corporate environment. Should be a B.Com graduate along with Finance certifications |
| Key Responsibilities |
| Accounts Payable/Receivable |
| GST returns - GST1/2A/32B etc |
| PF-PT payment/reports/compliance |
| Monthly financial statements / MIS |
| Asset management |
| Cash Flow & projections |
| Costing & Tagging |
| Statutory reports & Compliance |
| Bank reconciliation |
| STPI reporting & Softex Compliance |
| Transfer pricing filing/compliance |
| Filing of TDS Return (Monthly/Quarterly/Annually) |
| Preperation of Annual Accounts & statutory Audit |
| Tax Audit & Income Tax Return Filing |
| Advance Tax Working |
| Preparation for Income Tax Assessement |
| Preparation for GST Assessement |
| Requirements |
| Excellent verbal and written communication skills in English |
| A good understanding of how Zoho works |
| A good understanding of using Tally |
| Self-motivation and an eagerness to learn, with excellent attention to detail |
| Basic knowledge of MS Word and Excel |
| Good people skills |
| Bonus |
| Expert in Zoho |
| Done migration to Zoho from other systems |
| Good with Financial compliance with regard to Govt regularity |
| Certifications related with Finance |
This leads to a very interesting and challenging use case in the emerging field of large scale distributed HTAP, which is still not mature enough to provide a solution out of the box that works for our scale and SLAs. So, we are building a solution that can handle the complexity of our use case and scale to several trillions of rows. As a "Database Engineer", you will evolve, architect, build and scale the core data warehouse that sits at the heart of Clarisights enabling large scale distributed, interactive analytics on near realtime data.
What you'll do
- Understanding and gaining expertise in existing data warehouse.
- Use the above knowledge to identify gaps in the current system and formulate strategies around what can be done to fill them
- Avail KPIs around the data warehouse.
- Find solutions to evolve and scale the data warehouse. This will involve a lot of technical research, benchmarking and testing of existing and candidate replacement systems.
- Bulid from scratch all or parts of the data warehouse to improve the KPIs.
- Ensure the SLAs and SLOs of data warehouse, which will require assuming ownership and being oncall for the same.
- Gain deep understanding into Linux and understand concepts that drive performance characteristics like IO scheduling, paging, processing scheduling, CPU instruction pipelining etc.
- Adopt/build tooling and tune the systems to extract maximum performance out of the underlying hardware.
- Build wrappers/microservices for improving visibility, control, adoption and ease of use for the data warehouse.
- Build tooling and automation for monitoring, debugging and deployment of the warehouse.
- Contribute to open source database technologies that are used at or are potential candidates for use.
What you bring
We are looking for engineers with a strong passion for solving challenging engineering problems and a burning desire to learn and grow in a fast growing startup. This is not an easy gig, it will require strong technical chops and an insatiable curiosity to make things better. We need passionate and mature engineers who can do wonders with some mentoring and don't need to be managed.
- Distributed systems: You have a good understanding of general patterns of scaling and fault-tolerance in large scale distributed systems.
- Databases: You have a good understanding of database concepts like query optimization, indexing, transactions, sharding, replication etc.
- Data pipelines: You have a working knowledge of distributed data processing systems.
- Engineer at heart: You thrive on writing great code and have a strong appreciation for modular, testable and maintainable code, and make sure to document it. You have the ability to take new initiatives and questioning status quo.
- Passion & Drive to learn and excel: You believe in our vision. You drive the product for the better, always looking to improve things, and soon become the go-to person to talk to on something that you mastered along. You love dabbling in your own side-projects and learning new skills that are not necessarily part of your normal day job.
- Inquisitiveness: You are curious to know how different modules on our platform work. You are not afraid to venture into unknown territories of code. You ask questions.
- Ownership: You are your own manager. You have the ability to implement engineering tasks on your own without a need for micro-management and take responsibility for any task that has been assigned to you.
- Teamwork: You should be helpful and work well with teams. You’re probably someone who enjoys sharing knowledge with team-mates, asking for help when they need it.
- Open Source Contribution: Bonus.
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Full Stack Developer - Averlon