Business Developer

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Role : ServiceNow (ITSM +HRSD) Developer

Qualification :Bachelor's degree in computer science, Information Technology, or a related field.

Experience : 5 to 8 years

Location: Remote

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies.

Job Description - Software Developer (Experienced)

Syook is an established startup with multiple tier-1 clients, headquartered in Bengaluru, working in the B2B space. We're on the verge of international expansion and hence looking for people who want to learn, contribute and grow along with us. If you are someone who enjoys getting your hands dirty and building things from ground up (which also means you learn truck loads), then we have a place for you!

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) and we use React Native on mobile.

We’re looking for someone who has always loved to solve problems and write clean, neat codes with excellent comments, as well as maintain clear documentation. It’s great if you also love getting on the creative side of things and enjoy creating user experiences that are inviting, intuitive and impactful. Designing the layouts of the product, the navigation and the complete look and feel of it could also be something you are involved in. 

Now let’s come to what you need to fit into this role :-

• You primarily identify as a full stack engineer and are comfortable working on the server-side as well as have sound knowledge of frontend.
• You have experience in leading a pod (3+ years) and have engineered a product at scale. 
• You can write non-trivial programs in Javascript/Python. If you don't know either, you can learn a language quickly.
• You can write clean, modular code in either Object-Oriented style or Functional style. 
• You are fluent in using at least one NOSQL DB, preferably MongoDB, but feel free to surprise us.
• You have shipped code to production recently, regularly.
• You are driven and care about doing a good job and improving your craft.
• You are fluent in using the tools of the trade: Testing, Infrastructure Setup, Code Pipelines, Editors, Git, Command line, Slack, Jira
• You have high integrity and you are reliable.
• Can lead a highly driven team and galvanize Syook Engineering in the tech community and position the engineering team for growth.
• You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 

Apart from the above it would be a plus if you also have

• Experience with Docker & Kubernetes
• Experience with Kafka
• Open source contributions

A day in your role will involve any of the following (or a combination):

• Lead a pod of 5-6 developers to carry out sprints and develop features
• Be part of product planning with the product manager
• Understand the requirements and give adequate time estimates for the features
• Take the lead in deciding how to build what needs to be built for scale 
• Coordinate with QA for every release and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (~30 people in the company now), so if you like more established companies, it's not (yet) the right time. You'll have to help build our company's culture too.
2. Since we're an established and growing startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but this means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with client-side and server side scripting and JavaScript frameworks, in particular Node.js, Mongo.db, React and React Native along with state management libraries like Redux. 
2. You are proficient in understanding of web markup, including HTML5, CSS3
3. You have experience in developing mobile apps and have put it to production
4. You can write non-trivial programs in Javascript.
5. You can write clean, modular code in either Object-Oriented style or Functional style. 

1. You are comfortable with Test Driven Development.
2. You have shipped code to production recently, regularly.
3. You are fluent in using the tools of the trade: Testing, Infrastructure Setup, Code Pipelines, Editors, Git, Command line, Slack, Jira.

Apart from the above it would be a plus if you also have

• Experience with Docker
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

If we're both excited to continue, we'll send along a bunch of information about the company that you can go through on our own time. You'll then have the opportunity to chat with other people in our company to learn more about them and the company.

We'll have another conversation to talk in depth about your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

If you're excited to learn more, you should apply for the job pronto. If we think you might be a fit, we'll respond really fast. Please let us know if you have timing constraints. Regardless, we'll try our best to respect your time along the process.

You can learn more about what we're up to:

1. Our company’s website (https://syook.com">https://syook.com) to learn more about the space we're working in, where we write about how IoT is a gamechanger to build smart factories and workspaces.
2. Check out our social media handles like Facebook, LinkedIn, Twitter and Instagram (https://www.facebook.com/syookapp/">https://www.facebook.com/syookapp/, https://www.linkedin.com/company/syook/">https://www.linkedin.com/company/syook/, https://twitter.com/syookapp?lang=en">https://twitter.com/syookapp?lang=en,   https://www.instagram.com/syookinsite/">https://www.instagram.com/syookinsite/)

If you think you're a good fit here, then we should get talking!! If not, all the best with your job search.

• We are a Product Development Company  and in Recent years as covid continues. Demand for Digitalisation of Producsts and business has shot up
• We are looking for a Full stakc Developer - Who can manage teams of Developers. Understand requirements and convert to Tech Products 
• Your Responsiblities would be 
  1. Manage Teams of Developers on Different Projects ( FrontEnd, Backend and App) 
  2. Daily Check-in with proper teams, solving/guiding  their issues and liason with Stakeholders on project status and delivery schdule 
  3. Convert / Capture requirements and Propose Archiecture, Data Flow, Database Design, API Lists involved, Pages to be developed in frontend.  
  4. Manage multiple projects  / teams of Developers 

Title 

ML Product Manager

Reporting to 

Sr. Director of Product Management

About the role

We are looking for a Product Manager for our AI/ML Product team that is responsible for delivering ML powered products and applications such as Campaign recommendations and personalization.

As part of the team, the candidate will lead the full product lifecycle of the product, including market research, competitive analysis, gathering requirements, developing specifications, and getting the product developed and delivered to customers. 

You will help transform ideas into AI products for our customers and drive adoption working with cross functional teams.

What You'll Do

• Own product feature from market research, execution, go-to-market and impact evaluation.
• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined product requirements to create a feature backlog
• Write product specs, define product UI with the UX team, review test plans.
• Collaborate with Engineering in product development, validating builds and driving releases to meet target dates.
• Be the product champion. Document product functionality and train the organization on new features. Define the value proposition of your products and guide marketing / sales in selling your products. 
• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive internal and external pilots prior to releases to gather early feedback and ensure adoption of new features and functionality. 

What You'll Need

• 4+ years of Product Management experience in an enterprise B2B/B2B2C SaaS company building products in one or more of the following domains: marketing cloud products, such as Campaign Management, Segmentation, Marketing Automation
• Experience working on AI/ML projects and applications, Data & Analytics
• Experience working in Agile development environment  
• Strong analytical and problem-solving skills
• Strong communication skills 
• Self-starter, detail-oriented
• Technical background required. MBA is a strong plus.

Bonus Points if You Have

• Familiarity with multi-cloud environments
• Familiarity with Enterprise Data Platforms, CDP and Enterprise Integrations 

Requirements:

• 3 -7 years of software development experience.
• Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures.
• Excellent analytical, logical and problem-solving skills.
• Software Development Engineer.
• Good understanding of complexities involved in designing/developing large scale systems.
• Strong system design skills.
• Experience in technologies like Elasticsearch, Redis, Kafka etc.
• Good knowledge of relational and NoSQL databases.
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus.
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus.
• Ability to understand business requirements and take ownership of the work.
• Exhibit passion and enthusiasm for building and maintaining large scale platforms.

• Design and code feature in the front-end and back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast-moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion

Skills Must have:

• Good understanding of Javascript and Clean architecture.
• Good understanding of asynchronous programming, callback, and closures
• Experience in developing applications that use queues like SQS, RabbitMQ, Kafka, etc
• Experience with AWS services like S3, EC2, etc
• Strong experience with Javascript frontend framework/libraries like ReactJS
• Good knowledge of CSS and its preprocessors like SASS/LESS
• Good understanding of server-side templates.
• Experience with creating cross-browser compatible web apps
• Should be Strong in MySql / Postgres database
• Stronghold in Data structure and processing JSON

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services(AWS, GCP)
• Familiar with testing frameworks like Mocha, Cypress

We are looking for a Front-End Android Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the Backend developer to meet the overall product front end requirement

Industry: IT-Software

Functional Area: IT Software – Android Front End Programming

Role Category: Front End (UI/UX) Developer

Role: Sr./Lead Front End (UI/UX) Engineer Employment

Type: Permanent Job, Full Time

Education: Graduate Engineer or equivalent experience knowledge

Experience: Min 2 Year – 10 Year relevant experience

Job Location: Navi Mumbai/Noida

Skills & Job Responsibilities

• Strong technical background in Mobile platforms Android (Java), Native/Hybrid Application Development.
• Good knowledge of working with custom frameworks, experience with design patterns, pluggable architecture and performance monitoring/tuning
• Knowledge of multiple technology stacks, Command on development methodologies and tools, Strong object-oriented design and development fundamentals
• Demonstrated ability to technically lead a product development team, ability to delegate, influence and get execution done
• Ability to keep track of the bigger picture while helping the team members with their day to day assignments
• Ability to thrive in a fast pace, dynamic excellent articulation and communication skills
• Expertise:
  • Android Framework
  • Services, Content Providers, Intent & Intent Filters, Broadcast receiver.
  • Good command on SQLite database, ‘Push Notification’ and Google Map API’s.
  • Work on GPS Navigation live tracking, Geofencing.
  • Hands on Android API’s like Gmail, Facebook, Linked-in, Twitter, Google+ etc.
  • Worked on all types of parsing techniques like XML and JSON.
  • Worked on all type’s web services like SOAP and REST.
  • Worked on Kotlin
  • Worked on Flutter
• Essential:  Core Java,Multithreading,Data Structure and algorithms, Design Patterns, Troubleshooting and Analytical skills