Business Developer

Primary Customer Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leaders and managers for guidance on escalated cases.
• Follow team-internal and external processes and procedures.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Participate actively in up-skilling and training sessions

Requirements:

• Experience with any kind of support ticketing system
• Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
• Preferred experience with any scripting language or basic understanding of API.
• Excellent written and verbal communication skills in English.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Job Title: Call Centre Executive – Aquaculture Shrimp Feed

Location: [Specify City/Location]

Experience Required: 1 to 1.5 Years in Voice Process

Languages Required: Hindi or Bengali (Fluency mandatory)

Industry: Aquaculture / Animal Feed / Agriculture

Job Summary:

We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.

Key Responsibilities:

• Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
• Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
• Assist in order placement, follow-ups, and delivery coordination.
• Record and maintain customer interaction logs in the CRM system.
• Provide basic technical guidance on shrimp feed usage as trained by the technical team.
• Coordinate with the field sales and logistics teams to ensure smooth customer service.
• Escalate unresolved queries to the concerned departments.

Requirements:

• 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
• Strong communication skills in Hindi or Bengali and basic English.
• Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
• Good computer skills – MS Office, CRM, data entry.
• Customer-centric attitude with good problem-solving skills.

Preferred Qualifications:

• Experience working with rural/agricultural customers is an advantage.
• Background in agriculture/fisheries/aquaculture is desirable but not mandatory.

Employment Type: Full-Time

Anali Enterprises LLP is a startup in food retail. We market and retail all-purpose chilli oils under the brand name Hotchaa!

www.hotchaa.com

hotchaa_official

Roles and Responsibilities:

1) Managing Inventory and Stock movement

2) Tracking Sales from different channels

3) Order Management for trade and managing receivables

4) Data Analysis

5) Liasing with accounting team to present brand financials

6) Setting up accounting processes in house

Skills:

1) English speaking

2) Passionate to work in a startup ecosystem

3) Quick learner

4) Proficient in Microsoft Suite

Responsibilities

• Work closely with the design and backend team to build and develop web applications for our forward-thinking products.
• Design large-scale systems with high complexity to support our high throughput applications.
• Understand how to leverage infrastructure for solving such large-scale problems.
• Develop tools and contribute to open source wherever possible.
• Adopt problem-solving as a way of life - always go to the root cause.
• Develop scalable front-end engineering, for the largest FinTech companies in India who use our product.
• Actively think about improving UX and UI.
• Collaborate with the team to discuss and implement ideas.
• Build responsive, robust, and optimized applications.

• Professional development experience with Angular 10
• At least 1-2 years of JavaScript development experience for web applications.
• Strong eye for design, UI, and UX.
• Passion for front-end development.
• Willingness to learn and experiment with new technologies.

The KRA for the position is as follows:

• Make outbound cold/warm calls to find qualified leads
• Good knowledge of internet search techniques to identify potential clients / partner companies  and update the prospect database
• Follow up on inquiries, engage in intelligent conversations with these inquiries leading to appointments and demo requests with client
• Give Product demo and presentation to client
• Research, prospect and identify large customer opportunities ensuring sufficient numbers in the funnel to ensure target attainment
• Involved in scope-of-work and proof-of-concept study
• Involved in market survey in the EdTech domain
• Involved in competition analysis