Business Development Manager

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

About the Role

We are looking for a dynamic and results-driven Sales & Design Manager to lead client engagement, drive sales conversions, and ensure exceptional customer experiences in the premium and luxury interiors segment. The ideal candidate combines strong sales acumen with design sensibility, excelling at managing client relationships, understanding design requirements, and converting leads into successful projects.

Key Responsibilities

• Identify and qualify leads from various sources aligned with the company’s target audience.
• Convert sales leads to final closures, ensuring smooth communication and client satisfaction.
• Manage and maintain an accurate lead database with timely updates and follow-ups.
• Track conversion rates, analyze data, and optimize lead generation and conversion processes.
• Drive sales growth and client sign-ups
• Collaborate with sales, marketing, and design teams to align business goals.
• Meet clients at the office to explain products, services, and pricing.
• Conduct site visits, prepare design diagrams, quotations, and concept proposals.
• Provide end-to-end pre-sales solutions, from client consultation to design advice and closure.
• Advise clients on design aspects such as space planning, color coordination, furnishings, and material selection.
• Attend site meetings and maintain accurate data sheets and records.
• Render design ideas in drawings or illustrations and present them for client approval.
• Ensure client satisfaction through proactive follow-ups, escalation handling, and strong relationship management.

Required Skills & Qualifications

• Experience: 5–7 years in selling premium or luxury interior solutions.
• Industry Background: Luxury brands, lifestyle services, premium customer experience, or high-ticket sales.
• Education: Graduate in any discipline (Interior Design background preferred).
• Languages: Fluent in English, Hindi, and Kannada. Knowledge of Tamil, Telugu, or Malayalam is a plus.
• Skills:
• Strong verbal communication and persuasion skills.
• Client-first mindset with a high level of professionalism.
• Confidence in engaging with HNI clients and corporate professionals.
• Proficiency in CRM systems and reporting tools.

Job Title: Golang Developer

Location: Kolkata

Job Type: Full-time

Working Days: 5 Days (Rotational off)

About the Role:

We are seeking a skilled Golang Developer with experience in Golang, Node.js, WebSocket

communication, and API development. In this role, you will work closely with our development

team to design, develop, and maintain high-performance backend systems and real-time

applications.

Key Responsibilities:

 Design, build, and maintain efficient, reusable, and reliable Golang code.

 Develop scalable APIs and microservices.

 Integrate and build real-time communication using WebSocket protocols.

 Collaborate with frontend developers and other team members to establish objectives

and design more functional, cohesive systems.

 Write clean, maintainable, and well-documented code.

 Optimize applications for maximum performance, scalability, and security.

 Participate in code reviews, contribute to team knowledge, and continuously improve

development processes.

 Troubleshoot, debug, and upgrade existing systems.

 Occasionally work with Node.js services and modules when needed.

Required Skills and Qualifications:

 Min 3+ years of experience in backend development with Golang.

 Solid understanding of Node.js and JavaScript/TypeScript.

 Hands-on experience with WebSocket integration and real-time applications.

 Strong knowledge of RESTful APIs, API design principles, and API documentation. Experience with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).

 Good understanding of concurrent programming and microservices architecture.

 Familiarity with cloud platforms (AWS, GCP, Azure) is a plus.

 Knowledge of containerization tools like Docker and Kubernetes is a plus.

 Strong problem-solving skills, attention to detail, and a proactive attitude.

🎯 Job Title: Unity Developer & Academic Video Producer – Real-Time Virtual Try-On (Kinect V2, AI & 3D Rendering)

📍 Location: Bengaluru, India (On-site)

🕒 Employment Type: Full-Time

🧠 Overview:

We are seeking a dynamic professional who bridges the gap between immersive technology and educational content creation. The ideal candidate will possess a unique blend of skills in Unity development and academic video production, contributing to our innovative virtual try-on solutions and educational initiatives.

🛠️ Key Responsibilities:

Unity Development & Virtual Try-On Systems:

• Develop interactive virtual try-on applications using Unity (C#) and Kinect V2 for accurate body tracking.
• Implement gesture-based interactions, allowing users to switch outfits without physical contact.
• Optimize 3D rendering and cloth simulation for a realistic fitting experience.
• Integrate AI models for real-time pose estimation and virtual clothing overlay using tools like MediaPipe and OpenCV.
• Utilize GPU acceleration and caching for real-time performance on signage hardware.
• Ensure scalability and performance optimization within budget constraints.

Academic Video Production:

• Collaborate with faculty and subject-matter experts to conceptualize and produce educational video content.
• Plan and manage production schedules, budgets, and logistics for video projects.
• Direct on-set activities including filming, lighting, and sound to ensure high-quality output.
• Oversee post-production processes such as editing, special effects, and sound design using software like Adobe Premiere Pro or Final Cut Pro.
• Ensure all video content aligns with brand guidelines and quality standards.
• Stay updated with industry trends and incorporate new techniques into video production.

✅ Qualifications:

• Bachelor's degree in Computer Science, Media Production, or a related field.
• Minimum of 3 years of experience in Unity development, particularly with Kinect V2 and real-time tracking applications.
• Proven experience in academic or instructional video production, including directing, shooting, and editing.
• Proficiency in Unity HDRP/URP, cloth simulation, and 3D modeling.
• Strong understanding of AI integration in real-time applications.
• Excellent communication and collaboration skills.

🌟 Preferred Skills:

• Experience with open-source tools and lightweight architectures.
• Familiarity with Adobe Creative Suite, especially After Effects for motion graphics.
• Knowledge of virtual studio setups and lighting techniques.
• Ability to work under tight deadlines and manage multiple projects simultaneously.

🎁 What We Offer:

• Opportunity to work on cutting-edge technology projects at the intersection of education and immersive experiences.
• Collaborative and innovative work environment.
• Flexible work arrangements.
• Professional development opportunities.

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

--

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

10) Handling a team of 15-20 members.

FURIOUS FOX is looking for Embedded Developers with strong coding skills in C & C++ as well as experience with Embedded Linux.

Experience : (Minimum 7-10 yrs)

• Experienced in edge processing for connected building / industrial / consumer

appliances / automotive ECU

• Have a good understanding of IoT platforms and architecture

• Deep experience in operating systems eg: Linux, freeRTOS / kernel development/device drivers.

/ sensor drivers

• Have experience with various low-level communication protocols, memory devices, messaging

framework etc.

• Have a deep understanding of design principles, design patterns, container preparations

• Have developed hardware, OS abstraction layers, and sensor handlers services to manage various BSP, os standards

• Have experience with Python edge packages.

• Have a good understanding about IoT databases for edge computing

• Good understanding of connectivity application protocols and connectivity SDK for Wi-Fi and BT / BLE

• Experienced in arm architecture, peripheral devices and hardware board configurations

• Able to set up debuggers, configure build environments, and compilers and optimize code and performance.

Skills / Tools:

• Expert at object-oriented programming

• Modular programming

• C / C++ / JavaScript / Python

• Eclipse framework

• Target deployment techniques

• IoT framework

• Test framework

Highlights :

• Having AI / ML knowledge in applications

• Have worked on wireless protocols

• Ethernet / Wi-Fi / Bluetooth / BLE

• Highly exploratory attitude

• willing to venture in and learn new

technologies.

• Have done passionate projects based on self-interest.

• Suggest programmatic strategy and tactics that coordinate with and augment the overall media plan objectives for DB2B clients
• Create and actively manage and optimize programmatic campaigns in DSPs
• Be consistently curious and inquisitive – learn how platforms work, and more importantly, learn how to game them
• Manage campaigns across programmatic mobile, display, video, OTT, CTV, and audio
• Understand how data from various channels can help the overall customer journey for each client account
• Identify, suggest, and setup private marketplace deals
• Continually acquire knowledge by maintaining relationships with key programmatic vendors portfolio
• Actively monitor campaign KPIs via reporting
• Produce and present engaging campaign analysis to clients, demonstrating the effectiveness of planning, testing, and media optimization and management
• Provide insight and guidance to members of the integrated media team
• Maintain and stay current on industry news and research

Qualifications

• Hands-on experience with one or more of the following DSPs: Google DoubleClick Bid Manager(DV360), TheTradeDesk, DataXu, Amazon Advertising Platform, Adobe/TubeMogul, and Sizmek
• DoubleClick Campaign Manager/DoubleClick Bid Manager certifications are preferred but not required
• Strong written and verbal communication skills
• Detail-oriented and organized
• Able to multitask and work well under pressure
• Positive team player
• Proficiency in Microsoft Office applications
• Bachelor of Arts or Bachelor of Science degree

• MS exchange: 4-5 Years of experience in Version upgrade and migration, Designing, Troubleshooting
• Azure: 3-4 years of experience in Designing, Maintenance, and Advanced utilization
• AD, DNS, DHCP: 4-5 Years of experience in Version upgrade, maintenance and advanced troubleshooting, PCI compliance experience
• SCCM: 2-3 years of experience in OS build and deployment, Patch management
• JAMF: 2-3 years of experience in App deployment and patch management

Job Description and skill requirements

Digital Marketing Manager

(This role will come with Sales Targets and commensurate rewards)

Role

• Plan and execute digital marketing campaigns across different digital marketing platforms
• Understanding of SEO/SEM, Marketing database, email and display campaigns
• Design, build and maintain Social Media presence
• Thorough monitoring of all social media ,digital spends and optimizing the budgets
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Experience in setting up and optimizing Google AdWords campaigns

Skill Requirements:

• Self-Starter and a go getter!
• Proven experience in the Ecommerce space – Minimum of 2 years of experience in a similar role
• Understanding of digital marketing landscape, concepts and best practices.
• Knowledge of one of the web analytics tools (e.g. Google Analytics, Net Insight or Web Trends etc.)
• Analytical mindset and critical thinking.
• Excellent communication and interpersonal skills.