Quality Assurance Engineer

About the role

Media Planning Executives are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning executives devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.

Some of the things we’d like you to do:


● Creation of tactical plan presentation and supporting media plan templates
● Creation of campaign analysis plan 
● Oversee the successful launch of campaigns 
● Maintain accuracy and timely updates of deliverable tracking documents for team
● Collate commentary on media performance and conduct first review on quality
● Adherence to team quality standard for reporting template and delivery
● Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
● Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments
● Manage accurate forecasts, media plans, and all key media planning documentation

A bit about yourself:

● At least 2-3 years of experience in Tradional media advertising
● Working knowledge and effective vocabulary across Offline & Online 
● Experience with Media Research Tools (Comscore, GWI, TGI)
● Strong organizational skills with a keen ability to prioritize and multitask.
● Proven problem solving skills and ability to think outside of the box
● Ability to work independently and collaborate in a team environment
● Detail oriented and responsive, deadline-driven with strong reasoning skills

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

Name - Savvology Games

Location - Wework, Spectrum Towers, Mindspace, Malad

About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win something! We make use of Game Theory (the science of decision making) to come up with games that are so simple that even a 5 year old can play. Our vision is to encourage people to take better decisions through gamification.

Job Brief

We are looking for a UI/UX Designer to conceptualize and create engaging visuals across a variety of media. You’ll be working closely with a team of IITian founders, marketers, and developers to design the best-looking mobile games on the planet. You have to ensure that all aspects of the user experience are optimized for improved usability, usefulness, and exceptional visual design.

As a UI/UX Designer, you’ll own the entire design stack - UI/UX, app design, website design, branding, marketing collateral. Your graphics should capture the brand voice and communicate the message clearly to our target audience. For this, you are expected to conduct thorough user research and understand the gamer persona.

We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges and are up for building exciting products from scratch, we’d like to meet you.

Responsibilities

• Develop UI mockups, animations, flow diagrams, storyboards, sitemaps, and prototypes that clearly illustrate how new app features / new website pages function and look like
• Liaise with the Product team to understand user needs, psychology & product USPs and use it to design smooth in-app user experiences
• Work with the Marketing team to design and maintain an intuitive, well-converting & visually stunning website
• Design a comprehensive brand identity kit - logo, letterhead, visiting cards, envelope, merchandise, etc
• Work on user acquisition by designing compelling ads, social media/print graphics
• Adhering to style standards on typography and graphic design
• Have an iterative mindset. No design is perfect on the first attempt. Design mechanisms to collect user feedback and continuously improve on your designs.
• Conduct user interviews and online research to define and understand our target user
• Study the gaming domain vis-a-vis competitors, market trends, and best practices
• Participate and contribute in business and product discussions
• Be opinionated and back those opinions with strong logic

Skills

• 2+ years proven experience in UI/UX design or allied roles
• A strong portfolio of illustrations or other graphics for both web and mobile platforms (MUST)
• Familiarity with design software and technologies (such as Illustrator, Photoshop, XD, After Effects, Premiere Pro, Figma etc) (MUST)
• Proficiency in video editing and creating product explainers and other types of video 
• Working knowledge of wireframing and prototyping tools (Balsamiq, Invision, Webflow etc)
• Excellent UX copywriting and verbal communication skills
• Ability to work methodically and meet deadlines
• A team player but can work independently and takes initiative
• Degree/Diploma from reputed design schools is a plus but NOT mandatory
• Brownie points if you’ve designed/worked on a mobile game before

.

What you can expect at Savvology Games

• A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
• A hockey-stick trajectory for growth professionally
• Fun people who you’ll want to hang out with after office hours too :)
• Lots of treats - Did we mention beer/pizza every Friday?

Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.

Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).

You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.

Kindly note, this is a remote position.

• Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
• Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
• Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
• Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
• Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
• Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.

Expectations in Week 1

1. Understand our business model and way of working.
2. Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.

Expectations in Month 1

1. Take ownership of a set of freelancer leads and work on the process followed for them.
2. Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
3. Pick up necessary tech skills that are needed for the industry.

Expectations till Month 3

1. Take ownership of a set of client leads and work on finding the best matches for them.
2. Complete a current state assessment of the structure and functions that define the Talent Matching process.
3. Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
4. Get the team in the habit of hitting their targets every month.
5. Build up on the tech skills you picked up in the first month.

Expectations till Month 6

1. Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
2. Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
3. Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
4. Build up on the tech skills you picked up in the first 3 months.

Expectations in Year 1

1. Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
2. Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
3. Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
4. Develop supply models to ensure we can meet client expectations for current and future needs.

• 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
• Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
• Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
• Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
• Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
• Expertise in building a replicable playbook to hire, train, mentor junior team members.
• Ability to adapt to changing business priorities and environments.

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• A flat and transparent culture
• Support for setting up home office
• Laptop on joining
•  
• Enjoy a culture with opportunities for growth and learning

About Mastercard

We are the global technology company behind the world’s fastest payments processing network.

We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

We ensure every employee has the opportunity to be a part of something bigger and to change lives.

We believe as our company grows, so should you.

We believe in connecting everyone to endless, priceless possibilities.

Overview Services and Data is helping to shape the future of data insights by leveraging billions of anonymized, aggregated transactions in a 10 petabyte date warehouse to help financial institutions, merchants, media, and governments manage their businesses more effectively.

Advanced Analytics is charged with servicing clients by centralizing and optimizing the world class analytical, modeling, software coding, data sourcing, product development, product management, econometrics, and associated delivery capabilities of the MasterCard Advisors organization.

It focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas; on enabling the field with industrialized, repeatable products and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

What we are re looking for

• Are you motivated by developing new Analytical skills, leading to insights into issues and developing recommendations that add real value to clients?
• Have you managed the client independently and effectively?
• Do you want to play a key role in driving a world beyond cash?
• Leading the formulation of artificial intelligence and machine learning solution objectives. Working on technical requirements based on user need.
• Responsible for creating the framework of solutions that take data intensive and complex business challenges and provide easily consumed and automated outcomes
• Using unique visualization techniques, condenses large volumes of complex ideas into elegant and simple visual models
• Determine opportunities to exploit new data sources or leverage new outcomes from existing data sources, by applying new models and algorithms to create business value
• Influences a client's strategic decisions by using deep industry expertise and deploying innovative Deep Learning analytics solutions in the operational systems Leadership Skills
• Works closely with clients/internal stakeholders to understand their business needs and design a technical solution
• Proving viability of the solution through mechanisms like proof-of-concepts
• Thought Leadership in AI – Developing compelling audience-specific messages and tools. Capture and share best practices and insights internally and with partners and customers.
• Self-driven, energetic, creative with ability to work in global teams.
• Excellent communication skills and a wide knowledge base, to convince the Stakeholders on application of AI/ML
• Provide technical leadership to the team members in relevant topics on AI/ML
• Adaptable - Takes in stride and constantly attunes to the changing needs of a highly dynamic business
• Curious - our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward by researching and showcasing latest AI tools, techniques and applications
• Tenacious - self-starters who will take ownership of projects and bring them to completion despite difficulties or setbacks
• Consulting and Project Management Experience preferred

Functional and Technical Skills

• Experience in building and implementing AI application in any of the two domains - Fraud, risk, marketing, finance, operations for Banks, Fintech, Ecommerce, merchants or retailers
• Has a deep understanding of business value industry requirements and advanced analytic models (statistical, operations research, computing process)
• Responsible for building applications using artificial intelligence/machine learning technology, applying latest industrial and academic developments, prefer Kaggle hackathon participant
• Expertise in deep learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, Theono
• Proficient in Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s.
• Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing
• Expertise in classical Machine Learning algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil etc
• Extensive experience in statistical tools and programming environments like Python, R, SAS, SQL
• Experience with BIG DATA platforms - Hadoop, Hive, Spark, GPU Clusters for deep learning

Qualifications

• Minimum Graduate degree in Mathematics/Computer Science/Engineering