APM Engineer

Position: Service Engineer:

Location- Thane

Job Summary:

We are seeking a dedicated and skilled Service Engineer to support our cutting-edge microscopy products across India. The ideal candidate will be responsible for providing technical service, maintenance, and troubleshooting for our range of products, ensuring high standards of customer satisfaction and product performance.

Key Responsibilities:

·        Provide technical support and service for Medprime’s microscopy products, including installation, maintenance, and repair at client sites across India.

·        Conduct product demonstrations and technical training for customers, helping them understand and optimize product use.

·        Diagnose and troubleshoot technical issues promptly and efficiently to minimize downtime for customers.

·        Collaborate with the sales and technical support teams to resolve client concerns and improve service quality.

·        Maintain detailed records of service activities and customer interactions in the company’s CRM system.

·        Ensure all services are performed in compliance with company standards and regulatory requirements.

·        Regularly communicate with clients to ensure smooth operations and build long-term relationships.

·        Travel extensively within the assigned territory to meet client needs and provide on-site technical support.

Skills & Qualifications:

·        Bachelor’s degree in Electronics, Biomedical Engineering, or a related technical field.

·        2-4 years of experience in a service engineering role, preferably within the medical devices or microscopy industry.

·        Strong knowledge of diagnostic equipment and microscopy products is preferred.

·        Additional knowledge or experience in software.

·        Excellent troubleshooting and problem-solving skills.

·        Willingness to travel across India, sometimes on short notice.

·        Strong communication and interpersonal skills to engage with clients and internal teams.

·        Ability to work independently and handle multiple service requests simultaneously. 

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients. 

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance, and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 400+ full-time people in the process), we now want our imagination to be let loose think of avenues never explored, and execute in ways never implemented before.

In this pursuit, we are looking for a motivated Information Security Analyst who is a self-starter, has an eye for detail, is analytical in approach, loves solving problems, and someone who can take initiative to build and improve the company’s information security, identify risks and act on the required changes quickly.

What you will do:

• Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
• Routinely performing threat analysis, system checks, and security tests
• Defining and updating information security criteria and validation procedures
• Effectively discuss to understand safety and security and fix the problems along with different stakeholders
• To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
• To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
• Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
• Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
• Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
• Operate vulnerability scanning and compliance tools to identify system weaknesses
• Represent IT Security matters at technical and business forums

Requirements: 

• 5+ years of relevant experience in the information security field.
• Team handling/Mentoring experience
• Relevant experience working with ISO Policies, and GDPR guidelines.
• Strong knowledge of network architecture and security concepts related to routing
• Exceptional attention to detail
• Excellent analytical and problem-solving skills
• Great team player and able to work efficiently with minimal supervision
• Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks
• Able to handle and cope with stressful situations and understand the pressures of a start-up environment

What we offer:

Our team practices agile methodologies and the communication channel with the team lead is always open. Teammates are encouraged to bring their ideas forward ensuring the team’s overall development and we provide the best of facilities in terms of infrastructure and other benefits such as paid holidays, maternity and paternity leave, health insurance, flexible work hours, and many more. Our teams are close-knit and often contribute to each other’s professional and personal growth.

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

What you will do: 

1. Design, implement and deliver custom solutions using the existing robotics framework. 

2. Debug issues, do root-cause analysis and apply fixes. 

3. Design and implement tools to facilitate application development and testing. 

4. Participate in architectural improvements. 

5. Work with team members in deployment and field testing. 

Qualifications: 

1. Bachelor’s degree / Masters in Engineering (ECE or CSE preferred) 

2. Work experience of 3+ years in software programming. 

3. Proficiency in Python programming for Linux based systems. 

4. Full understanding of software engineering. 

5. Basic Knowledge of Robot Operating System (ROS) is a plus. 

6. Good understanding of the algorithms and control loops. 

7. Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.  

8. Knowledge of video streaming from edge devices is a plus. 

9. Thrive in a fast-paced environment and have the ability to own the project’s tasks end-to-end with minimum hand-holding  

10. Learn and adapt new technologies & skills. Work on projects independently with timely delivery & defect free approach. 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Bachelor’s degree in relevant technical field
• 1-3 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience

What You will do:

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications:

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits:

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location:

Remote - work from anywhere

Primary Skill: Java Script

Secondary: HTML5,JS Library- React.js,React JS,User Experience Design

HTML, CSS, CSS3, JavaScript, Object Oriented JS, Angular JS, Ecma Script (ES6),React JS/Angular/TypeScript

Basic understanding of HTTP protocol, Web Application Design/Architecture

OOPS concept, JSON, AJAX

Knowledge of REST API

Basic understanding of Git

Basic understanding of client-server communication

Ready to take up challenges at work

Learning ability

Team spirit

Basic understanding of single page web application

Analytical Skills

Communication

Adaptability

Logical and Problem Solving