Chief of Staff

Experience: 2+ years Must-Have: Candidate must have prior experience in a product-based company

Role Summary: We are looking for a passionate Product Manager / APM to own and enhance the end-to-end product experience for both FOY Store (India & Global) and Personalise Me (Skin AI & Makeup Try-On). You will drive conversion, revenue, personalization, customer experience, and operational efficiency while collaborating closely with cross-functional teams including engineering, marketing, cataloge, operations, and data/ML teams.

Key Responsibilities: FOY Store:

Own the full customer journey: CTR → ATC → Checkout → Purchase → Repeat Define assortment strategy, navigation, product discovery, search, filters, PLPs, PDPs Collaborate with brand, cataloge, marketing, and operations for pricing, availability, and content accuracy Run rapid A/B experiments to optimize funnel and conversion Build scalable product integrations with payments, logistics, loyalty, and subscriptions Define product roadmap and write PRDs / user stories for engineering Track and improve store GMV, margins, retention, cancellations, COD risk Personalise Me (Skin AI + Makeup Try-On):

Own the hyper-personalized beauty experience: Skin AI test, Virtual Try-On, BeautyGPT Collaborate with data/ML teams to improve recommendation accuracy Understand beauty user profiles, concerns, and preferences deeply Integrate personalized recommendations into the shopping journey to boost conversion Drive metrics: activation → profile completion → recommendation clicks → purchase Work with brand and catalog teams to tag inventory for personalization

Must-Have Skills:

Strong analytical mindset + customer psychology understanding UI/UX intuition for ecommerce and personalization best practices Strong Google Sheets & Excel skills SQL proficiency Experience with funnels, Clevertap/GA, AB testing tools Customer empathy, problem-solving, and curiosity for beauty tech and AI

Bonus Skills:

Experience with ecommerce marketplaces, D2C, or AI-driven recommendation systems Experience with personalization, gamification, or form-based flows Knowledge of AI tools and product integrations

Why Join Us: Be part of a dynamic team shaping the future of beauty commerce, blending cutting-edge AI with customer-first product experiences.

Key Responsibilities

• Assist in onboarding new customers and guiding them through product usage
• Act as the first point of contact for customer queries via email, chat, or calls
• Understand customer needs and ensure timely resolution of issues
• Collaborate with Sales, Product, and Technical teams to enhance customer experience
• Maintain customer records, feedback, and interaction reports
• Follow up with customers to ensure satisfaction and long-term engagement

Required Skills & Qualifications

• Fresher or recent graduate (any educational background)
• Strong English communication skills (written and verbal)
• Basic understanding of software products or willingness to learn
• Good interpersonal and problem-solving skills
• Customer-first attitude with a positive mindset
• Comfortable working remotely and managing tasks independently

What You’ll Gain

• Hands-on experience in Customer Success within a software company
• Exposure to real clients and live projects
• Mentorship from experienced professionals
• Opportunity to transition into a full-time role based on performance
• Practical knowledge of customer management, sales processes, and SaaS workflows

Work Details

• Role: Customer Success Intern
• Work Mode: Remote
• Experience: Fresher
• Duration: Internship (with potential full-time opportunity)

Role Overview 

We are seeking a Sales Executive who will be responsible for driving new business, nurturing client relationships, and achieving revenue targets. The ideal candidate should have a proven track record in IT or digital solutions sales, excellent communication skills, and the ability to understand client needs to offer tailored solutions.

Key Responsibilities 

• Identify, prospect, and generate new business opportunities in target markets (USA).
• Pitch including web development, digital marketing, SEO, RPA, and BI tools.
• Build and maintain strong relationships with clients (B2B & B2C).
• Collaborate with the marketing team on campaigns, lead generation, and client acquisition strategies.
• Conduct client meetings, product demos, and solution presentations.
• Negotiate contracts, close deals, and achieve assigned sales targets.
• Maintain accurate records of sales activities and pipeline in CRM.
• Stay updated on market trends, competitors, and industry insights.

Requirements 

• Bachelor’s degree in business, Marketing, IT, or related field.
• 2–5 years of proven experience in IT, SaaS, or digital marketing sales.
• Strong understanding of websites, SEO, RPA, BI tools, and digital transformation solutions.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team.
• Familiarity with sales tools.
• Target-driven mindset with a passion for closing deals.

What We Offer 

• Competitive base salary + attractive commission structure.
• Opportunity to work with clients across India and the USA.
• Growth-oriented work environment with performance-based incentives.
• Training and support to enhance your sales and technical knowledge.
• Exposure to cutting-edge technologies and global projects.

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

What You’ll Do:

Implement off-page SEO strategies to improve website rankings.

Build and manage high-quality backlinks through outreach and link-building techniques.

Research and analyze competitor backlink profiles.

Conduct keyword research to optimize link-building efforts.

Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.

Collaborate with content teams for guest posting and link acquisition.

Engage in forum discussions, social bookmarking, and other off-page activities.

What We’re Looking For:

6 months to 1 year of experience in Off-Page SEO.

Familiarity with link-building tools and strategies.

Basic knowledge of Google Analytics and Search Console.

Experience with Canva for creating simple infographics and PPTs.

Passion for digital marketing and eagerness to learn.

Why Join Us?

Work on exciting projects that enhance your SEO expertise.

Gain hands-on experience with industry-leading SEO tools.

Be part of a supportive and growth-oriented team.

Key Responsibilities

• School sales: Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high-quality sales team and lead it in that city

Role - Manager - Social Media & Copy

Location - Mumbai

Responsibilities:

• Ability to transform briefs into compelling copy in sync with brand philosophy
• Should be adept at ideation, strategy and copywriting for social media channels primarily Instagram, Twitter and LinkedIn
• Understanding of YouTube channels and ability to create content for the same (along with team members). Good to have: script writing
• Aware of social media analytics that can be optimized to create a data driven social media strategy
• Work closely with internal and external stakeholders to ensure that the social media and YouTube channels content calendars are followed
• Guide team members for timely execution and reporting
• Should be creative and have a strong sense of design aesthetics
• In sync with social media trends and ability to transform them into actionable for the brand
• Impeccable English creative writing skills
• Enthusiastic and passionate about growing brands on digital.

Requirements:

• 3-4 years experience in social media
• Able to work efficiently in a fast-paced, startup environment
• Impeccable English writing skills, degree or postgraduate degree in Mass Communication, Digital Marketing or Copy Writing preferred
• Understanding of how to maintain consistent tone of voice across all brand channels
• Comfortable with both short and long format content (more of short format)
• Must have: Experience in copy writing for social media channels.
• Good to have: Script writing skills
• Previous experience in advertising agencies and D2C companies preferred
• History of successfully growing Instagram channel for a brand

Job description

JD - Java Developer (Backend Developer)

Technical Requirement:

• At least 5 years of experience in Java, J2EE technologies.
• Expertise in doing development using Java, Spring Boot, Spring modules (Spring Security, Spring MVC, Spring Data JPA, etc.), Hibernate, Web Services
• Worked on REST web services.
• Worked on application server : Tomcat
• Worked on Eclipse IDE
• Knowledge of Swagger, Postman
• Worked on Database like MySQL
• Worked on Git, Maven, CI/CD pipelines
• Good to have knowledge of using Docker and Mongo DB

Overall Roles & responsibilities:

• Consult with client team to understand business requirements and with solution architects / team lead to understand the application architecture.
• Develop/code applications following specifications using the appropriate tools and adhering to the standard coding standards.
• Coordinate unit testing, integration testing and bug fixing with the development and quality assurance team.
• Plan for defect fixes as per priority and severity mentioned by QA team.
• J Attend daily scrum meeting with entire team and client.

Responsibilities

• A complete ownership of the feature.
• Find innovative ways to increase efficiency/Application performance.
• Implement Visual Designs in standards compliant.
• Build efficient and reusable front-end systems and abstractions.
• Suggest and implement improvements to existing product interfaces.
• Ensure that all the assigned systems are performing to scale.
• Work closely with product management team to define and refine feature.

Requirements

• At least 2 years of product development experience with expertise in designing and implementing high-performance web applications.
• Strong hands-on experience in developing web applications using JavaScript.
• Strong experience and knowledge in single page frameworks using ReactJS and ability to design the architecture of single page applications.