Product Manager

Job Title: Salesforce Business Analyst

Location: Bengaluru

Job Summary

We are looking for a Salesforce Business Analyst with experience to bridge business requirements and Salesforce solutions. The ideal candidate should have strong stakeholder management skills, experience gathering and documenting requirements, and a good understanding of Salesforce CRM capabilities.

Key Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with stakeholders, developers, QA, and project teams.
• Configure and support Salesforce CRM solutions.
• Participate in Agile ceremonies, UAT, and release planning.
• Identify process improvement opportunities and recommend Salesforce best practices.

Required Skills

• Hands-on experience with Salesforce (Sales Cloud and/or Service Cloud).
• Strong knowledge of requirement gathering, BRDs, FRDs, user stories, and Agile/Scrum.
• Excellent communication and stakeholder management skills.
• Experience with Jira, Confluence, or similar project management tools is preferred.

Preferred Qualifications

• Salesforce Administrator Certification is a plus.
• Experience working on CRM implementation or enhancement projects.

About us:

At Astra Security, we're not just a team; we're innovators, protectors, and storytellers.

As a U.S. & India based powerhouse, we proudly offer a state-of-the-art Pentest Platform that mimics hacker behaviour. We're not just about finding vulnerabilities; we've discovered 100,000+ of them for our clients! And guess what? We defend against over a million threats daily. 

Our accolades speak for our excellence—from being recognized as ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi to bagging the CyberTech100 title in 2021.

Why Join Us?

Because words are magical, and here at Astra, we believe they can make the digital world safer.

We're on a thrilling journey, and we need You, who can translate intricate technical tales into captivating content. Ready to embark on this cyber-adventure?

Your Mission (If You Choose to Accept):

• Craft content that bridges the gap between tech buffs and novices—think blog posts, white papers, and landing pages.
• Play a pivotal role in content management and project coordination.
• Guide and inspire budding writers on our team.
• Join forces with SEO, development, and design maestros to produce stellar content.
• Ensure every word we publish is a masterpiece—optimised, insightful, and valuable.
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

Requirements:

• 4+ years in content writing, especially in SaaS or content marketing realms.
• A flair for SEO and a penchant for NLP.
• The ability to decode complex tech puzzles and pen them down with finesse.
• Organizational prowess, self-driven spirit, and an eagle-eyed attention to detail.
• Prior experience of content marketing would be a big plus. 
• A sprinkle of experience in the cybersecurity world would be the cherry on top!
• Bonus: Familiarity with WordPress/Webflow CMS.

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Your brilliance showcased to thousands of eager readers and users.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett. 

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

We’re looking for a Full Stack developer who will take on a key role on our team. This Full Stack developer must have knowledge in all stages of software development.

You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our client.

Full Stack Developer Skills and Expertise 

Below is a list of several skills and responsibilities of Full Stack developers.

• Design overall architecture of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Understanding and implementation of security and data protection.
• Experienced with PHP, MYSQL,
• Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS Etc..
• Development experience for both mobile and desktop.
• Understanding of client-Server Architecture.
• Understanding of AWS Management console & its different services like EC2, RDS, Route53 Etc..
• Experience with cloud message APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Bitbucket or SVN.
• Must be good understanding in HTML5 & CSS3.
• Must be good understanding at running command via SSH using CLI
• Experience working with graphic designers and converting designs to visual elements.
• Must have good understanding about MVC architecture.
• Having knowledge on CMS like WordPress, Magento, Shopify will be additive advantage.

You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• API and Integrations.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• Work on the front end with ReactJS is a plus point.

• An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
• A subset of the below skills should be fine as long as you are good.🙂
• OAuth, API Integrations.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka
• Backend exposure – good knowledge of building and integrating APIs
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Excellent knowledge and understanding skills on OAuth.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

You will closely work with the engineering team and support the Product Team of Compass.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Job Location- Pune

Experience – 4 to 7 Years 
Notice Period - Immediate preferred 

The Ideal Candidate-

This position is for UI Developers with hands-on experience in leading-edge technologies, looking to mark a niche in the software Industry

Essential Skills-
.

• Strong Command on Core Javascript, Core Java
• Strong Command on Angular JS and React JS
• Strong Knowledge of HTML5, CSS3 
• Highly Preferred, experience in D3, Canvas API 
• Ability to work on advanced javascript frameworks

If you are interested in an exciting role with learning and rewards, do apply.