Product Manager

Job Title : Ironclad CLM Consultant (Analyst/Consultant Level)

Experience Required : 3+ Years

CTC: Up to 25 LPA

Location : Hyderabad, Bangalore, Mumbai, Pune, Chennai, Gurgaon

Work Mode : Hybrid

Job Summary :

We are seeking skilled professionals with hands-on experience in Ironclad Contract Lifecycle Management (CLM) to join our team. The ideal candidate will have a strong understanding of contract configuration, including MSAs, SOWs, and other templates, as well as experience integrating Ironclad with Salesforce. This role is suited for Analyst or Consultant-level candidates.

Mandatory Skills : Ironclad CLM (2–2.5+ years), contract template configuration (MSAs, SOWs), Ironclad-Salesforce integration, 2–3 implementation projects.

Key Responsibilities :

• Configure contract templates (e.g., MSAs, SOWs) within Ironclad CLM.
• Participate in and deliver 2-3 end-to-end Ironclad implementation projects.
• Integrate Ironclad with CRM tools, especially Salesforce.
• Collaborate with cross-functional teams to define requirements and implement solutions.
• Provide documentation, testing, and support for Ironclad-related projects.

Must-Have Skills :

• 2–2.5+ years of hands-on experience in Ironclad CLM.
• Experience with at least 2-3 Ironclad implementation projects.

Good-to-Have Skills :

• Working knowledge of Salesforce CRM.
• Familiarity with Salesforce CPQ.

Requirements:

• Excellent knowledge of Core Java (J2SE) and J2EE technologies.
• Hands-on experience with RESTful services and API design is a must.
• Knowledge of microservices architecture is a must.
• Knowledge of design patterns is a must.
• Strong knowledge of Exception handling and logging mechanism is a must.
• Agile scrum participation experience. Work experience with several agile teams on an application built with microservices and event-based architectures to be deployed in hybrid (on-prem/cloud) environments.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Experience in managing the Source Code Base through Version Control tools like SVN, GitHub, Bitbucket, etc.

• On-Premise Infrastructure Management: Utilize 10-20 years of experience to oversee and optimize on-premise infrastructure, ensuring stability, scalability, and security.
• Cloud Infrastructure Management: Lead the implementation and management of AWS and Azure cloud environments, leveraging best practices and ensuring adherence to security standards. Must be cloud certified and proficient in managing PaaS services.
• Dynatrace Monitoring: Utilize Dynatrace expertise to implement and maintain effective monitoring solutions, ensuring proactive identification and resolution of performance issues.
• Technical Expertise: Demonstrate proficiency in a variety of technologies including Oracle, SQL Server, Shareplex for Oracle replication, Commvault, Windows, Linux, Solaris, SNMP Polling and Traps, Unix Extension, and more.
• Analytical Skills: Conduct complex analysis to optimize bulk metrics and alert profiles, ensuring efficient resource utilization and timely response to critical incidents.
• Cloud Integration: Facilitate inter-AWS account integration using Terraform IAM roles and integrate with other products such as Splunk, APIM, and VMWare to enhance overall infrastructure capabilities.
• Experience working with On-Premise Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Professional Certification

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

• Develop, test, and deploy fast and scalable web apps
• Assist high-end web applications using , Node JS , Mongo DB , Angular9+
• Responsible for solving complex technical issues and giving quick solutions
• Active in client communication to understand functional requirements
• Assist in design, coding and testing
• Provide quick and simple technical solutions
• Ensure quality projects are delivered within defined timelines
• Maintain database to ensure strong optimization and functionalities
•  Designing and maintenance of fully functional large relational and non-relational databases
• Timely deployment of web apps on the cloud
•  Server management and cloud-based infrastructure
• Establishment and integration of development tools as required
• Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
• Coding architecture for frontend and backend
• Building interactive consumer data
• Creating features in apps that have a mobile responsive design
• Testing applications and fixing bugs, along with security and data protection features
• Establish code architecture decisions for supporting scalability and good performance
• Makes use of popular front-end frameworks like Bootstrap, LESS, etc and design UI components
• Participation with developers for the creation of scalable RESTful APIs
• Conducting code reviews of developers

• A Bachelor’s in a related computer science field.
• Expertise and experience in the four main technologies – MongoDB, ExpressJS, Angular, and NodeJS
• Knowledge of HTML/CSS, jQuery, Python, OOPS, UI/UX design, AWS, Git, and design framework, web services, JSON, AJAX, cryptography, and security,
• Experience implementing applications using Angular or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS frontend CSS frameworks like Bootstrap, etc.
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns,
• Experience with cloud technologies also a plus

• Achieve monthly partner lead generation and closure targets
• Development and appointing of new partners for the company
• Managing existing and new partners
• Generating qualified leads through partners across locations
• Interfacing with internal Sales team for timely action on partner leads
• Ensuring CRM is updated daily with daily activities and with correct details
• Assist partner in maintaining leads and opportunities in CRM
• Daily, weekly, and monthly reporting to manager

• Achieving monthly designated targets for each designated location
• Appointing new partners regularly in designated locations
• Developing the new partners to become independent sales partners for the company in a given period of time
• Maintaining a healthy leads and opportunities funnel to achieve sales targets

• Partner management skills
• Ability to manage time effectively
• Good communication skills in English and Hindi
• Self-starter and self-motivated
• Thrives in a competitive environment
• Software demo skills
• Inter department skills to ensure smooth working between teams

Job Description

Timings :  1.30 PM to 10.30 PM

Exp        : 10 - 15 Years Responsibilities : 

• Work directly with Velosio clients to gather functional requirements, identify functional gaps, develop functional design documents and related solution design, and configure Microsoft Dynamics 365 BC software to meet business requirements
• Utilize ERP implementation standards and tools/documents
• Convert data from legacy system into Dynamics BC ERP system
• Demonstrate our Dynamics BC ERP product to existing and prospective clients; provide user training and support throughout implementation
• Provide post implementation support
• Attain product certifications as necessary
• Provide training and mentor-ship to junior level (Associate Consultants)
• Maintain Velosio core competencies: client focus, knowledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others

Qualifications :

• Bachelor’s Degree in Accounting, Computer Science, Information Systems, or closely related technical field
• Dynamics BC implementation experience and/or participation in at least 5 full life cycle implementation or 10+ years ERP implementation experience
• Experience with modeling business process and translating requirements into a business application
• Excellent presentation and communication skills targeted to effectively present information to C-level management, public groups, and/or board of directors
• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed
• Possess a professional presence suitable for direct client interaction by telephone or in-person