Product Manager

Job Title: Technical Support Specialist

Location: Chennai

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Instructional Designer – eLearning Development

📍 Location: Chennai / Hyderabad (Hybrid)

🕐 Shift: 11 AM – 7 PM / 3 PM – 12 AM

🗣️ Communication: Excellent (Mandatory)

📅 Experience: 8–12 years in Instructional Design

About the Role:

We’re hiring an experienced Instructional Designer to craft impactful and interactive corporate learning experiences. If you're hands-on with tools like Storyline, Vyond, Adobe XD, and have a passion for innovation in learning, we want to hear from you.

Key Responsibilities:

• Design and develop eLearning content using Storyline, Rise, Camtasia, Captivate, and Lectora
• Provide clear development instructions to course developers
• Create custom interactives, interactive videos, and conceptual maps
• Hands-on video creation using Vyond, Powtoon, Synthesia
• Develop 2D/3D digital character illustrations
• Apply design thinking, UI/UX principles, and interaction design
• Collaborate with global stakeholders, especially US-based teams

Must-Have Skills:

• Authoring Tools: Storyline, Rise, Captivate, Camtasia, Lectora
• Video Tools: Vyond, Powtoon, Adobe Creative Suite, Synthesia
• Design Skills: Adobe XD, Custom Interactives, Concept Mapping
• Illustration: 2D/3D Digital Characters
• Corporate Content Experience (Healthcare is a plus)

Responsibilities

● Design, build, and deploy applied ML models (NLP, LLM-based) to solve real-world sales tech problems.

● Build and orchestrate true multi-agent systems to collaboratively solve complex tasks and workflows that reason, remember, plan, and take actions over structured and unstructured data.

● Use frameworks like LangGraph, CrewAI, or custom planners to orchestrate LLM-powered agents.

● Prototype and productionize capabilities using foundation models (OpenAI, Claude, Gemini, etc.), embeddings, and vector databases (e.g., Pinecone, Weaviate).

● Work with the product team to integrate intelligent agents into customer CRM workflows and GTM-facing tools.

● Design observability, evaluation and control mechanisms to ensure agent reliability, traceability, safety and frugality.

● Continuously improve agents with RF and active learning.

Requirements

● Bachelor’s or Master’s in Computer Science, AI/ML, or a related field.

● 2+ years of experience deploying ML models or AI systems in production

environments.

● Experience with LLMs, NLP pipelines, prompt engineering, and fine-tuning.

● Familiarity with agentic frameworks (LangChain, LangGraph, AutoGPT, CrewAI, or custom orchestration).

● Strong Python programming skills and deep knowledge of the ML/LLM ecosystem.

● Hands-on experience with MLOps, API integrations, and cloud infrastructure (AWS, GCP, or Azure).

● Ability to balance rapid experimentation with robust engineering.

Nice to Have

● Experience working with sales/revenue data (CRM, Gong, Salesforce, LinkedIn).

● Familiarity with reasoning techniques (ReAct, CoT, Tree-of-Thoughts), graph orchestration, and tool chaining.

● Exposure to multi-agent systems, RAG pipelines, or feedback loops in production.

● Contributions to open-source AI/agentic tools or frameworks.

Trueline Media is a dedicated corporate Video production and Marketing company. Trueline Media was incepted to fulfill the growing demands of B2B clients. We serve customers from broad industry verticals like Manufacturing, Technology, Agritech, Healthcare, Pharma, Fintech, AI and others in various countries like India, the US, Europe, Japan, Australia and Singapore. Our videos include Corporate films, Explainer videos, Case studies, Success stories, Product demos, Factory walk-throughs, Leadership monologues and many more.  

Trueline Media offers a dynamic and exciting work environment emphasizing collaboration, coordination, and a generous amount of chill. We cater to organizations ranging from startups to large global brands like Hitachi, JSW, Stylam, SKF, Sun Pharma and many others. 

We are looking for a competitive, passionate and trustworthy Sales Executive to lead our expansion efforts in the Tricity and surrounding areas of Punjab.  

To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales executive should be able to build a rapport with customers and close sales. 

Roles and Responsibilities: 

• Researching industries (manufacturing, IT, healthcare etc.) for video marketing needs and challenges. 
• Curating a database of potential companies, categorizing them by potential for collaboration.  
• Proactively engaging potential clients, arranging meetings, and assessing their video production needs.  
• Creating tailored proposals, estimates, and sales quotes for clients.  
• Maintaining and enhancing relationships with existing clients, and identifying upsell opportunities. 
• Presenting Trueline Media's video services, showcasing expertise and track record.  
• Delivering persuasive sales pitches, emphasizing video marketing's value.  
• Identifying growth opportunities and strategies for expanding the client base.  
• Managing an organized lead database, keeping it up to date.  
• Leveraging personal and industry contacts to identify potential leads.  
• Coordinating with internal teams to convert leads into clients, and sharing necessary information.  
• Developing a robust follow-up strategy to keep prospects engaged. 

Required skill set, Qualifications and other parameters: 

• Bachelor's or master's degree with a concentration in Marketing, Promotions, Advertising, Sales, Communication, Business Management or a similar field. 
• Proficiency in English. 
• Excellent knowledge of MS Office. 
• Fast learner and quick thinker. 
• Self-motivated and goal-oriented, desire to deliver results. 
• Aptitude in creating and delivering attractive presentations. 
• Ability to adapt and grow in a competitive environment. 
• Excellent written and verbal communication skills. 
• Strong time management and ability to meet deadlines. 

Perks & Benefits: 

• Flexible work schedule.  
• Five Days working. 
• Competitive salary. 
• Professional development opportunities are available. 

Required Experience: 3-4 years.

For more details about us, please visit the following links: 

www.truelinemedia.com

https://vimeo.com/showcase/truelinemedia 

www.youtube.com/truelinemedia 

• Develop frontend components on ReactJS with Redux as state management library
• Should have good knowledge of tailwind CSS
• Must have expertise in JavaScript, ES6, React-Redux, HTML/CSS
• Familiarity with build tools such as Webpack, Babel
• Experience with testing tools such as Jest
• Experience in web security and performance on mobile and desktop
• Familiarity with Git.
• Should be able to make mobile responsive designs
• Knowledge on PWA would be an added advantage

• Develop backend APIs on Express.js and NodeJS
• Should be good with SQL database and perform DDL,DRL,DQL,DCL on database ,preferably PostgresDb.
• Should have familarity with ORM such as sequilize.
• Knowledge on server-less architecture is good
• Experience with monitoring tools web performance and caching techniques
• Experience working in agile methodology projects
• Should have knowledge of design patterns, design practices
• Should have the ability to design and write reusable code
• Ready to work in a challenging and fast-paced environment
• Experience in building Cloud Native applications
• Experience in test-driven development

 Data auditing, validating and monitoring all data for accuracy.

Create daily, weekly, monthly and quarterly MIS report.

Coordinating  & collecting the data

Updated the data in CRM