Founders Office Associate

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Looking to grow your career in inside sales with one of India’s top health tech companies?

🧾 What’s the Role?

You'll be speaking to customers, helping them understand healthcare services, and converting leads into sales over calls. If you’ve worked in a voice process or telesales before, this could be the perfect next step for you!

✅ What We’re Looking For :-

• Graduate (Any stream)—Science graduates preferred
• 1 to 4 years of experience in voice process or inside sales
• Must have good communication skills in English & Hindi
• Please note: Freshers and 10+2 candidates will not be considered

💰 Salary & Incentives :-

• Incentives: ₹5,000 per month based on performance (₹60,000 per year!)
• Final salary will depend on your current package and experience
• 📍 Work Location: Indore (Work from Office)
• 🕘 Work Days: 6 days a week | Rotational week-offs

Responsibilities

• Lead and manage the manual testing efforts of the QA team in an Agile development environment.
• Create and execute comprehensive test plans, test cases, and test scripts to ensure high-quality software delivery.
• Collaborate with development teams, project managers, and other stakeholders to identify, prioritize, and execute test cases.
• Work closely with the development team to ensure timely resolution of issues.
• Develop and maintain test documentation, including test cases, plans, and reports.
• Provide timely and accurate reports on test progress, defect status, and quality metrics to higher authorities.
• Perform Functional, Non-Functional, GUI testing, Smoke, Sanity testing, Performance testing, Pen Testing, Monkey testing, Retesting & Regression testing.
• Identify areas for process improvement and implement best practices to increase the efficiency and effectiveness of the QA process.
• To prepare daily Sprint reports.
• Stay up-to-date with emerging trends and best practices in software testing and QA methodologies.

Requirements:

• Bachelor's degree in Computer Science or a related field
• Minimum of 8 years of experience in software testing and QA, with a focus on manual testing
• Minimum of 3 years of experience as a team lead managing at least 5 team members in an Agile development environment
• Strong understanding of Agile methodology.
• Experience with testing web-based applications, mobile applications, and APIs
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong attention to detail and ability to prioritize tasks effectively
• Experience with test management tools, such as JIRA, AIO, Trello, etc.
• ISTQB certification is a plus.

• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Deep knowledge of React practices and commonly used modules based on extensive work experience
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Proficiency with JavaScript and HTML5
• Creating custom, general use modules and components which extend the elements and modules of core React
• Delivering a complete front end application

Education and/or Experience:

Graduation/Post Graduation with minimum 1 to 3 years’ experience in the complete recruitment life

cycle for sourcing the best talent from diverse sources after identification of manpower requirement.

Language Skills: Proficiency in English (Written and Verbal)

Good understanding of MS Office.

JOB DESCRIPTION

Objectives:

1. Experience in Social Media Hiring and Boolean/String Searches & Talent Mapping

2. Updating candidate records and job postings in Applicant Tracking Systems.&

coordinating interview drives on a specified date

3. Regular meeting with the Hiring Managers to discuss the details about the

requirements and about their hiring plan.

4. Working on the sourcing plans for recruitment, referral schemes, vendor management etc

5. Involve in market analysis to provide inputs to delivery and to the

current market scenario and suggest alternate ways to successfully fulfill the positions

when faced with challenges.

6. Managing Pipelines.

7. Candidate Management.

8. Facilitating the initial round of screening, appraising the candidate on company

expectation and negotiating salary and perks.

9. Pre-employment check and Employment E-flow Process handing

As a Full Stack Developer; you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug, and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

Requirements:

• Backend: Spring (JAVA), Spring Boot, Laravel (PHP), MySQL, NoSQL, NGINXPlus.
• Frontend: Angular 5+ Ngrx/store5
• Infrastructure: Google cloud platform (App Engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Pusher.io (WebSockets), Filestack, Postmark app, 4 Tools: Postman app, JIRA.
• Rest APIs, Microservices, Agile, Oauth, Message Queue, Git.
• 6 years proven experience as a Full Stack Developer or similar role.
• Experience working with service-oriented architectures and web-based solutions.
• Familiarity with common stacks.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) and UI/UX design.
• Experience working on Agile processes (Scrum, Kanban).
• Experience working on the AWS technologies.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Degree in B. tech/BE.

SDE2 Android Developer (Remote), 4+ years of experience

Grip Invest (http://www.gripinvest.in">www.gripinvest.in)

Why should you look at this role?

Salary Bracket: 20-35 LPA

Healthy work-life Balance

Core values

Health insurance

Provident fund

Annual Bonus

What else?

• Great culture based on the following core values

• Courage
• Transparency
• Ownership
• Commitment
• Celebration

• Lean structure and no micromanaging. You get to own your work
• The company just turned one so you get a seat on a rocket ship that's just taking off!
• High focus on Learning & Development and monetary support for relevant up skilling
• Competitive compensation along with equity ownership for wealth creation

Company Size- less than 50

About the company

Grip is building a new category of investment options for the new-age of Indians. Millennial don’t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way? Started in June’20, Grip has seen 35% month-on-month growth to become one of India’s fastest-growing destinations for alternative investments. Today, Grip offers a unique investment option of leasing assets to some of India’s most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport. With a minimum investment size of INR 20,000, Grip is democratizing investment options that have only been available to the largest funds and family offices. Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews

“Work from home”

“Free work culture”

For more reviews, click here

https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm">https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm

What will you do every day?

• Writing clean and efficient codes for Android applications
• Monitoring the performance of live apps and work on optimizing them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Performing unit and instrumentation tests on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols

Your Superpowers

• Experience

• 4+ years of developing Android apps either independently or with a team Proficient in Java and Kotlin Experience building an app with Android SDK.
• Understand the key differences between the different Android OSes and the UI/UX specifics SQL and RDBMS. Understanding of OOP Experience using RESTful, JSON web services. Understanding of Git, source control procedures, and feature branching
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong Knowledge of Android UI design principles, patterns and best practices
• Experience in MVVM and MVC

• Accountability & Decision making

• Envision how people experience products and bring that vision to life in a way that feels inspired, refined and magical
• Tackle complex tasks and transform them into intuitive, accessible and easy-to-use designs for billions of customers around the world (novice to expert)

• Strong collaboration, communication, and creative thinking skills

Click Here to apply

https://forms.gle/vF3FYw2ucE1vYur96">https://forms.gle/vF3FYw2ucE1vYur96