Manager, Customer Success

Job Title : Trade & Custody Operations Specialist – Crypto Exchange

Experience : 2 to 3 Years (Strictly from Crypto Exchange)

Location : Open (Preferred : Gurgaon / Bangalore)

Employment Type : Full-time

About the Role :

We are hiring a Trade & Custody Operations Specialist for a centralized cryptocurrency exchange. This role is critical to ensuring seamless trade execution, secure asset custody, and compliant fiat onboarding processes.

We are specifically looking for candidates with hands-on experience in crypto exchanges (mandatory).

Mandatory Requirement :

Must have 2 to 3 years of hands-on experience in Trade Operations / Custody / KYC within a Centralized Crypto Exchange.

Key Responsibilities :

1. Trade Operations :

• Monitor and manage daily trade settlements across crypto trading pairs
• Handle listing/delisting of tokens and monitor order books
• Coordinate with liquidity providers to optimize trade execution
• Support customer queries and resolve trade-related escalations
• Prepare volume analysis, trade reports, and operational dashboards

2. Custody Management :

• Manage secure custody of digital assets (hot wallets, cold storage, multi-sig wallets)
• Work with custody platforms such as Fireblocks or similar solutions
• Ensure implementation of custody best practices and fund security protocols
• Perform regular audits of wallet balances and transaction flows

3. Fiat & KYC Operations :

• Manage end-to-end KYC onboarding for fiat deposits/withdrawals
• Coordinate with third-party verification providers (bank/KYC vendors)
• Ensure compliance with RBI guidelines, AML policies, and FIU regulations
• Monitor suspicious transactions and escalate as per compliance standards

Required Skills & Qualifications :

• Bachelor’s degree in Finance, Business, Economics, or related field
• 2 to 3 years of experience in crypto exchange operations (mandatory)
• Strong understanding of :
• Crypto markets & trading lifecycle
• Order book mechanics & liquidity
• KYC/AML and regulatory frameworks in India
• Experience with custody systems (multi-sig wallets, cold storage, etc.).
• Familiarity with tools like Fireblocks, custodial wallets, or similar platforms.
• Strong analytical, problem-solving, and communication skills.

What We Offer :

• Opportunity to work with a growing centralized crypto exchange
• Exposure to trading, custody, and compliance operations
• Fast-paced, high-growth environment in the crypto ecosystem
• Competitive salary + performance incentives

Responsibilities:

• Handle customer inquiries and provide pre-sales support
• Prepare quotations, proposals, and basic technical documents
• Coordinate with sales, engineering, logistics, and accounts teams
• Conduct product demos and explain product features
• Follow up on leads and maintain customer interaction records
• Support sales team with daily reporting and documentation

• Research and identify potential clients, markets, and growth opportunities
• Assist in reaching out to leads via email, calls, or LinkedIn
• Support the sales team in creating proposals and pitch decks
• Help manage CRM tools, databases, and sales reports
• Work on partnerships, collaborations, and onboarding processes
• Participate in strategy discussions and brainstorming sessions

What This Role Offers

• Direct access to founders — plus the runway to build your own e-comm brand.
• Creative freedom to experiment with formats, hooks, and trends — and ship fast.
• Massive visibility — your work will reach millions across India and the world.
• A front-row seat to scaling a fast-growing, publicly listed fashion brand.

Not the Right Fit If You

• Don’t understand technical concepts like Browser mechanics, Database management, Security.
• Need heavy scripting or step-by-step creative direction to ship.
• Haven’t contributed to Open Source before.
• Want a purely managerial/strategist role with minimal hands-on creation.

Pro Tip: share your portfolio of past tech products you’ve made and notice our speed at responding ;)

What Makes You the Perfect Fit:

• Technical Foundation: BSc in Computer Science (or equivalent) and prior experience as a Software Engineer—comfortable reading and writing code when needed
• Automation & No-Code Expertise: Proven track record implementing at least two enterprise-grade SaaS or no-code tools (e.g., Coda, Zapier, Make.com, n8n) across multiple teams
• Process-First Mindset: You see operations as a canvas—love mapping workflows, spotting bottlenecks, and reimagining end-to-end processes
• Cross-Functional Communicator: Skilled at translating technical capabilities into clear business solutions, training non-technical stakeholders, and fostering user adoption
• Continuous Learner: Passionate about evaluating the latest AI and automation platforms—constantly asking, “How can this tool make us faster, smarter, and more resilient?”

Why Work With Us & What’s In It For You

• End-to-End Problem Solving: You’ll get to deconstruct real-world retail challenges—from inventory bottlenecks to customer experience gaps—fueling your curiosity and sparking ideas for building your own SaaS ventures down the road.
• Deep Customer Insight: By collaborating closely with frontline teams and engaging directly with customers, you’ll develop a keen understanding of business grievances and the “voice of the customer,” sharpening your ability to design solutions that truly matter.
• Avant-Garde Tool Playground: This isn’t a sandbox—it’s a live environment. You’ll have the freedom and support to evaluate, pilot, and roll out cutting-edge AI and SaaS platforms in mission-critical contexts, measuring impact in real time.
• High-Impact Role: You’ll be the catalyst for digital transformation across every function of a fast-growing public company.
• End-to-End Visibility: From sourcing raw materials to delighting end-customers, you’ll see firsthand how your solutions ripple through each stage of our business.

What You’ll Do:

• Drive Process Reforms: Map existing workflows across Sales, Sourcing, Retail, E-commerce, Marketing, Accounts, Finance, Legal, and other functions—identify inefficiencies and redesign for speed, accuracy, and scalability.
• Document & Diagram Workflows: Create clear process documentation and visual workflow diagrams for every automation and tool integration to ensure transparency and maintainability.
• Produce Training Content: Develop short, engaging video tutorials and introductory demos that walk teams through new SaaS/no-code tools and AI workflows, ensuring rapid adoption and self-service capability.
• Implement Modern SaaS using Vibe Coding & No-Code Solutions: Lead the roll-out of platforms such as Coda, Make, Zapier, n8n, and generative-AI services—build custom dashboards, automated notifications, data integrations, and self-service portals for each department.
• Cross-Department Collaboration: Partner with stakeholders from every team to define requirements, pilot new systems, gather feedback, and scale solutions—ensure adoption through workshops, documentation, and ongoing support.
• Prototype & Experiment Rapidly: Develop proof-of-concept automations and AI workflows; conduct quick A/B tests to validate impact on KPIs like turnaround time, error rates, and employee satisfaction.
• Scale & Standardize: Once a tool or process shows positive ROI, establish best practices, security guidelines, and governance frameworks to ensure consistency and compliance across the organization.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

●    Overall 8+ Years of Experience in Web Application development.

●    5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●    3+ Years of Designing Middleware using Node JS platform.

●    good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●    Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●    Good Experience with TDD Driven Development and Automated Unit Testing.

●    Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●    Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).

●    Experience supporting and working with cross-functional teams in a dynamic environment.

●    Experience working in Agile Scrum Methodology.

●    Very good Problem-Solving Skills.

●    Very good learner and passion for technology.

●     Excellent verbal and written communication skills in English

●     Ability to communicate effectively with team members and business stakeholders

Secondary Skill Requirements:

● Experience working with any of Loopback, NestJS, Hapi.JS, Sails.JS, Passport.JS

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

Angular Developer

Key Responsibilities:

Responsible for coding the execution of complex designs and interactions that reflect the creative and art direction provided within the established technical framework

Responsible for creation of all coded UI deliverables

Able to shift between a creative and a technical focus depending on the project need and/or the type of project

Establishes presentation layer requirements

May need to rapidly produce interim deliverables (such as style guide components, technical specifications, browser and market analysis, prototypes, proofs of concept, etc.) in addition to the final live application

Participates in scoping and planning work

Participates in writing detailed technical and functional specifications documentation

Able to take initiative to research and learn emerging technologies

Required Skills:

Expertise in angular 4+ & above is highly preferable

Hands-on experience in Typescript, JavaScript, visualization libraries like D3

Experience in consuming REST services and implementing dynamic UIs.

Understanding of design patterns commonly used in large-scale web applications.

Experience in building high-performing and maintainable web applications.

Understanding of CI/CD will be preferred.

Knowledge of CSS pre-processors like SASS.

Proficient understanding of version management tools like SVN, Git.

Education

• Bachelors or master’s degree in Computer Science or related field

Relevant Experience

• 4 to 6 years

Java Developer JD -Tata Business Hub

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.