Manager, Customer Success

We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.

Key Responsibilities

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Manage Active Directory tasks: password resets, access/user management
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
• Support AWS CloudWatch alerts and basic Linux troubleshooting
• Handle patching, RCA, documentation, and SOP updates
• Manage tickets in ServiceNow/Jira and meet SLA timelines
• Support onboarding/offboarding and escalate complex issues to L2

Required Skills

• 2–3 years in IT Support / Helpdesk / Desktop Support
• Strong in Windows 10/11, Office 365, Active Directory
• Basic exposure to AWS / CloudWatch and Linux/Unix
• Familiarity with ServiceNow/Jira, ITIL/SLA processes
• Knowledge of SIP/VoIP basics is a plus
• Strong communication and troubleshooting skills

Key responsibilities

• Design, build, and maintain robust CI/CD pipelines using Azure DevOps Services (Azure Pipelines) and Git-based workflows.

• Implement and manage infrastructure as code (IaC) using ARM templates, Bicep, and/or Terraform for repeatable environment provisioning.

• Containerize applications (Docker) and manage container orchestration platforms such as AKS (Azure Kubernetes Service).

• Automate build, test, release, and rollback processes; integrate automated testing and quality gates into pipelines.

• Monitor and improve platform reliability and observability using logging and monitoring tools (e.g., Azure Monitor, Application Insights, Prometheus, Grafana).

• Drive platform security and compliance through pipeline controls, secrets management (Key Vault / Vault), and secure configuration practices.

• Implement cost-optimization and governance for Azure resources (tags, policies, budgets).

• Troubleshoot build/release failures, production incidents, and performance bottlenecks; perform root-cause analysis and implement permanent fixes.

• Mentor developers in Git workflows, pipeline authoring, best practices for IaC, and cloud-native design.

• Maintain clear documentation: runbooks, deployment playbooks, architecture diagrams, and pipeline templates. 

Required skills & experience

• 5+ years hands-on experience working with Azure and cloud-native application delivery.

• Deep experience with Azure DevOps (Repos, Pipelines, Artifacts, Boards).

• Strong IaC skills with Terraform, ARM templates, or Bicep.

• Solid experience with CI/CD design and YAML pipeline authoring.

• Practical knowledge of containerization (Docker) and Kubernetes — preferably AKS.

• Scripting skills: PowerShell, Bash, and/or Python for automation.

• Experience with Git workflows (branching strategies, PRs, code reviews).

• Familiarity with configuration management and secrets management (Azure Key Vault, HashiCorp Vault).

• Understanding of networking, identity (Azure AD), and security fundamentals in Azure.

• Strong troubleshooting, debugging, and incident response skills.

• Good collaboration and communication skills; ability to work across teams.

Certification

AZ-400: Microsoft Certified: DevOps Engineer Expert or AZ-104 or AZ 305 or Terraform Associate.

• Proficient in React, JavaScript (ES6+), and TypeScript.
• Expertise in state management libraries (Redux, Zustand, etc.).
• Hands-on experience with react-navigation and deep linking.
• Solid understanding of Expo (both managed and bare workflows).
• Knowledge of native development (Swift/Objective-C for iOS, Java/Kotlin for Android).
• Experience with custom native module bridging and native UI integration.
• Strong debugging skills using tools like Flipper and Chrome DevTools.
• Familiarity with Jest, React Native Testing Library.
• Experience with REST APIs, GraphQL, and real-time data (WebSockets).
• Ability to manage OTA updates with EAS Update and configure EAS Build.
• Experience in app publishing and release lifecycle on both Play Store and App Store.
• Knowledge of secure storage, token handling, and app-level security practices.

What your day job looks like at GroupM:

• Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia)
• Support the training and growth of your team
• Enforce retail/ecomm. best practices with a focus on platform expertise, consistency, and quality of work delivery
• Be accountable for consistent work delivery to GroupM regional teams by ensuring a high quality of output
• Serve as point of escalation for your team and take ownership of resolving any issue
• Provide career development and coaching for your team
• Line manage 2-5 direct reports
• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done
• Present strong and effective communication across all levels

What you’ll bring:

• You are proficient in English
• You have 5+ year experience of planning and managing retail Search campaigns
• You have a high-level knowledge of retail Search platforms and third-party tools (Google Merchant Centre (Shopping Campaigns), Helium10, AMS, Kroger, Walmart, Pacvue, Instacart)
• You have expertise of handling online portal sellers on multi-channel, multi-platform model
• You have a strong hold on feed creation, feed management, Listing of products on all platforms, maintaining hygiene across all portals
• You possess strong analytical skills and a natural affinity for numbers to optimize for results
• You can examine raw data, draw conclusions and develop actionable recommendations as needed
• You have experience maintaining quality standards at scale
• You have experience providing service to local teams from a centralized location
• You have a passion for everything digital, with an active interest and understanding of online advertising industry trends
• You have excellent communication skills, both verbal and written
• You are proficient in Microsoft Excel and Google Sheets

Should have deep knowledge in Laravel framework.

＃Must be proficient in PHP 5/7, JavaScript/Jquery, HTML5, CSS, Database designing, MySQL, NoSQL databases

＃Knowledge of version control systems like GIT

＃Must have capacity to work independently and also as a part of team

＃Understanding client requirements & functional specifications

＃Excellent coding Skills.

＃Good debugging skills, code flow analysis and the ability to read and modify existing code

＃Ability to perform as a good team player

＃Excellent aptitude and problem solving skills

＃Knowledge of Node JS, React JS would be a plus but not mandatory.

Key Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.
• Creating app updates, including bug fixes and additional features, for release.

Key Competencies (Functional):

• Proficiency in Java, Kotlin, or C++.
• Ability to use the Android Studio, including the Android SDK, with ease.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

Greetings From Softobiz Technologies!!

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

We are looking for people who have experience in Python and react.js.

Location - Hyderabad

Years – 3+ Years

Primary Purpose:

The Senior Software Engineer role is responsible for ensuring continuous innovation and developing high-quality software aligned with user needs and business goals.  This role will work as an integral part of creative and motivated teams to ensure high-quality benchmarks are met for deliveries of innovative products for local and international markets. Working closely with other stakeholders requires the ability to design, develop, and implement creative solutions with Modern architecture and design patterns. . Thinking outside the box with the capability to learn upcoming technologies in the integration space, the role requires contributing proactively to business-aligned digital initiatives. A detailed understanding of modern SDLC frameworks is required, as is the ability to work in an Agile environment.

Job Responsibilities:

• Lead projects in your respective squad, guide and mentor the team as required. 
• Provide thought leadership in the architecture and design of Digital products. 
• Provide technical leadership, mentoring, and coaching of developers. 
• Contribute to the implementation and delivery of Digital products. 
• Promote and experiment with new technologies that will help improve the quality and delivery of Digital Products. 
• Perform software engineering tasks to ensure the highest levels of product quality are met. 
• Analyze system and production defects, including troubleshooting and root cause analysis. 
• Learn from industry specialists and apply best practices to match our customer needs further. 
• Keep up to date with technical trends, tools, and methodologies, and research as required.

Experience and Skills: 

• 3+ years of relevant experience; 
• Solid experience working in complex and innovative R&D development environments; 
• Experience working in Agile process and result-oriented culture; 
• Solid experience with multiple programming languages, including Python, JavaScript, Typescript, ReactJs/AngularJs/Vue.Js. 
• Demonstrable robust Architecture, design, development, and collaboration skills gained in developing software product solutions; 
• Hands-on experience with developing and implementing integrations; 
• Experience with developing enterprise grade complex software applications.

Technical Skills 

• Python frameworks Django/Flask/Fast API
• Solid OOP skill in PHP, with S.O.L.I.D principle in mind. 
• Experience in react.js
• Experience with test driven development. 
• Comfortable with GIT version control systems; 
• Normalized SQL database design, strong experience in MySQL 
• Knowledge of building and consuming REST API 
• Good to have experience with AWS Stack (Lambda, SQS, SNS, API Gateway, etc.)

Bonus Technical Skills: 

• Some knowledge or experience in Kubernetes is a bonus
• Experience with Microservices architecture 

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together.

We invite you to join an organization that has been helping clients transform their businesses by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies.

We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit www.softobiz.com, 

Follow us on LinkedIn, Twitter, and Facebook for more updates.