Manager, Customer Success

Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Writing blogs, articles and press releases by co-ordinating directly with the Technical/SEO team.

2) Writing / Proof-reading corporate website content for US and UK based clients.

3) Preparing documentation, user manual and technical documentation for several IT projects related to Magento,WordPress,WooCommerce,Shopify etc.

4) Preparing Content for Social Media Promotion.

• Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
• Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
• Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
• Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
• Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
• Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
• Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
• Taking care of AMC/Warranty of all company infrastructure.
• Maintaining Asset Register and keeping record of IT equipment.
• Route problems to internal 2nd and 3rd level IT support staff.

• Troubleshooting & configuring on Microsoft outlook & Web mail.
• Escalating complex problem to supervisor and appropriate support specialists
• Installation, configuration and troubleshooting Local and Network Printers

• Taking care of all other responsibilities assigned from time to time.

• Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
• Installation of servers 2008, 2012.
• Working with  Arc server Backup solution Restoring and Backup wizard.
• Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
• Antivirus updating, configuring, schedule scanning.
• Onsite support
• Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc

Why Square Yards

➢ Multinational company (Global Approach)

➢ Performance & Salary review.

➢ Attractive incentives & mobility across regions (global)

➢ Fast track growth.

➢ Good Incentives

➢ Fastest Growing Cross Border Real Estate Platform

➢ Diversified role

➢ Multiple International Scope through Internal Job promotions

Job Responsibilities:

➢ Call to arrange meetings with potential customers to generate new business

➢ Evaluate customers skills, needs and build productive long lasting relationships

➢ Negotiate the terms of an agreement and close deals

➢ Challenge any objections with a view to getting the customer to buy Business/Revenue generation

➢ Meet personal and team sales targets,

➢ Generate or follow through sales leads

Skills:

➢ Strong communication, negotiation and interpersonal skills

➢ Self-motivated and driven

Desired Candidate Profile

➢ An emphatic communicator with pleasant personality.

➢ Self-driven, well groomed, results-oriented professional with a positive outlook.

➢ Structured and process oriented.

➢ Zeal for multitasking.

➢ Comprehensive towards Facts and Figures.

What we offer:

In addition to an outstanding work environment with rapid advancement potential, you will enjoy exceptional compensation and benefits, including:

▪ Competitive base salary plus Incentives.

▪ A great work culture (Life at Square Yards)

Employment Type

Full-time

• Involved in entire SDLC lifecycle including analysis, development, fixing and monitoring of issues on the assigned product lines.
• Meets and exceeds standards for the quality and timeliness of the work products.
• Implements, unit tests, debugs and leads integrations of complex code.
• Identify opportunities for further enhancements and refinements to best practices, standards and processes.
• Ensure robust, securely accessible, highly available and highly scalable product that meets or exceeds customer and end-user expectations

Experience

Technical Duties & Responsibilities

3 – 6 Years

With 2-4 years of experience in Scalable Architecture development. We are looking for Independent Contributors, who have good understanding of Microservices based architecture, and a comprehensive awareness of various architectures & their suitability as per product requirements: -

• Can solve problems independently, be responsible for the requirement analysis and design implementation of important business modules, and be familiar with the online deployment environment, able to independently analyse and quickly troubleshoot online faults.

• Familiar with JAVA programming principles, understand their advanced features and class libraries, network and server programming, multi-threaded programming, common open source products
• Experience in SOA EIP using Apache Camel Spring Integration

• High quality coding ability, reusability, low coupling, scalability, high performance, maintainability, high security

• Have the architectural design capabilities of modules and subsystems, master common architectural design methods and patterns

• Understand SOA, event-driven, distributed system principles, large-scale network application structure, message middleware, caching, load balancing, clustering technology, data synchronization, NoSQL

• Have the project experience of RabbitMQ or Kafka

• If the candidate has air fare industry experience, might be priority