Manager, Customer Success

Bachelor’s Degree or equivalent degree in computer science

Min 1-3 years of experience in Python and backend technology

Development experience with programming languages like C/C++, Erlang, Elixir.

Experience in Python / Go Lang is a must

Experience in creating and dealing with REST API and socket technology

Working Knowledge of RabbitMQ and Kafka

Knowledge of both SQL and NoSQL databases along with Redis and elastic search.

Working knowledge of network communication, TCP, UDP, HTTP, etc

Roles and Responsibilities:        

Participate in the entire application lifecycle, focusing on coding and debugging

Write clean code to develop functional web applications

Troubleshoot and debug applications

Perform UI tests to optimize performance

Manage cutting-edge technologies to improve legacy applications

Collaborate with Front-end developers to integrate user-facing elements with server-side logic

Gather and address technical and design requirements

Provide training and support to internal teams

Build reusable code and libraries for future use

Liaise with developers, designers, and system administrators to identify new features

Follow emerging technologies

Optimizing multiple producers and multiple consumer system

Develop a Fault-tolerant application design.

A Delhi NCR based Applied AI & Consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. We are a motley crew of smart, passionate and nice people who believe you can build a high performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy.

Our illustrious angels include unicorn founders, serial entrepreneurs with exits, tech & consumer industry stalwarts and investment professionals/bankers.

We are hiring for our founding team (in Delhi NCR only, no remote) that will take the product from prototype to a landing! Opportunity for disproportionate non-linear impact, learning and wealth creation in a classic 0-1 with a Silicon Valley caliber founding team.

Key Responsibilities:

1.   Data Strategy and Vision:

·       Develop and drive the company's data analytics strategy, aligning it with overall business goals.

·       Define the vision for data analytics, outlining clear objectives and key results (OKRs) to measure success.

2.   Data Analysis and Interpretation:

·       Oversee the analysis of complex datasets to extract valuable insights, trends, and patterns.

·       Utilize statistical methods and data visualization techniques to present findings in a clear and compelling manner to both technical and non-technical stakeholders.

3.   Data Infrastructure and Tools:

·       Evaluate, select, and implement advanced analytics tools and platforms to enhance data processing and analysis capabilities.

·       Collaborate with IT teams to ensure a robust and scalable data infrastructure, including data storage, retrieval, and security protocols.

4.   Collaboration and Stakeholder Management:

·       Collaborate cross-functionally with teams such as marketing, sales, and product development to identify opportunities for data-driven optimizations.

·       Act as a liaison between technical and non-technical teams, ensuring effective communication of data insights and recommendations.

5.   Performance Measurement:

·       Establish key performance indicators (KPIs) and metrics to measure the impact of data analytics initiatives on business outcomes.

·       Continuously assess and improve the accuracy and relevance of analytical models and methodologies.

Qualifications:

• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or related field.
• Proven experience (5+ years) in data analytics, with a focus on leading analytics teams and driving strategic initiatives.
• Proficiency in data analysis tools such as Python, R, SQL, and advanced knowledge of data visualization tools.
• Strong understanding of statistical methods, machine learning algorithms, and predictive modelling techniques.
• Excellent communication skills, both written and verbal, to effectively convey complex findings to diverse audie 

PRINCIPAL RESPONSIBILITIES :

1.      Inbound/Outbound Call Handling

2.      Email/Ticket Handling

3.      Escalation Handling

4 Data handling/managing

 CRITICAL SKILLS REQUIRED :

1.      Good listening skills

2.      Good problem solving skills

3.      Good English written skills

4.      Good learning abilities

5.      Good spoken English/Hindi skills

Good MS Excel & MS Word skills

We are looking for a SwiftUI developer responsible for the development and maintenance of applications aimed toward iOS and OS X, including mobile phones, and tablets. Your primary focus will be the development of such applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.

Responsibilities

• Design and build applications for iOS and OS X
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization and automatization

Skills

• 5+ years of experience
• Proficient in SwiftUI, with a good knowledge of its ecosystems
• Solid understanding of object-oriented programming
• Familiarity with RESTful APIs to connect to back-end services
• Good sense of UI design and a user-oriented focus
• Knowledge of low-level C-based libraries is a plus
• Implementation of automated testing platforms and unit tests
• A knack for benchmarking and optimization
• Understanding of Apple’s design principles and interface guidelines
• Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN)
• Familiarity with continuous integration