Product Support Specialist

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

🚀 Hiring: Senior SFCC Frontend Developer

📍 Location: Remote and Contract

💼 Experience: 6+ Years

Job Summary

We are looking for an experienced SFCC Frontend Developer with 6+ years of experience with multiple full cycle implementation of SFCC FE/React.

Job Summary:

We are seeking a motivated Technical Support Engineer with 2 years of experience in Active Directory and Windows Server administration. The ideal candidate will provide technical support for user account management, authentication, and directory services while assisting in maintaining a secure and stable IT infrastructure.

Key Responsibilities:

Provide Level 1 and Level 2 support for Active Directory–related incidents and requests.

Create, modify, and disable user accounts, groups, and organizational units (OUs) in Active Directory.

Manage password resets, account unlocks, and access permissions as per company policies.

Support and maintain Group Policy Objects (GPOs), DNS, and DHCP configurations.

Troubleshoot login issues, replication errors, and system access problems.

Assist in Windows Server administration and patch updates.

Work closely with senior engineers to implement security and compliance standards.

Maintain accurate documentation of configurations, processes, and troubleshooting steps.

Provide remote and onsite support for internal users and IT systems when required.

Required Skills & Qualifications:

Bachelor’s degree or diploma in Computer Science, IT, or related field.

1–2 years of hands-on experience in Active Directory administration or technical support.

Knowledge of Windows Server (2016/2019/2022) environment.

Familiar with DNS, DHCP, and Group Policy Management.

Basic knowledge of networking concepts (TCP/IP, VPN, firewalls).

Experience with PowerShell or command-line tools (preferred).

Strong analytical, troubleshooting, and communication skills.

Ability to work in a fast-paced IT support environment.

Preferred Qualifications:

Microsoft certifications such as MCSA, SC-300, or Azure Administrator Associate (optional but preferred).

Exposure to Azure Active Directory / Microsoft 365 user management.

Experience using ticketing systems (ServiceNow, Jira, etc.)..

As a IT Sales Executive, you will play a crucial role in expanding our client base, building strategic relationships, and identifying new business opportunities. This role is ideal for someone who is ambitious, results-driven, and eager to grow in the field of sales and business development.

Key Responsibilities:

✅ Lead and manage the sales process to attract new clients.

✅ Collaborate with senior team members to identify and mitigate risks.

✅ Build and maintain strong client relationships to ensure satisfaction and retention.

✅ Conduct thorough market research to identify potential business opportunities.

✅ Prepare and deliver impactful sales pitches to prospective clients.

✅ Foster a collaborative and growth-oriented environment within the organization.

Key Skills Required:

✔ Target-driven mindset – Ability to achieve and exceed sales goals.

✔ Time management & organizational skills – Effectively prioritize tasks and meet deadlines.

✔ Strong communication & presentation skills – Ability to confidently present ideas.

✔ Enthusiastic, ambitious & confident approach – A go-getter attitude towards sales.

✔ Adaptability & problem-solving – Ability to handle challenges proactively.

✔ Professionalism & flexibility – Strong interpersonal and negotiation skills.

Role - Dot Net developer

Experience - 3+ year

Location - Surat

Salary - Depended on Knowledge ( 6LPA to 12LPA)

We are searching for a quality C# developer to develop code and .NET solutions for our business. In this role, you will be required to design, write, and maintain C# coding for our future and ongoing projects. A top-quality C# developers will be able to perform full-stack development as well as handle the creation, maintenance, and further development of .NET applications and programs.

Responsibilities:

● Developing C# .NET solutions for the organization.

● Creating in-house applications using the .NET framework.

● Debugging and maintaining written code.

● Defining and organizing projects on an ongoing basis.

● Reporting and resolving issues related to .NET projects.

● Identifying and handling technical risks and issues.

● Working in a project team alongside other developers.

● Providing technical support to stakeholders in the organization.

● Reporting on project statuses and developments to senior team members.

Qualifications:

● Bachelor's degree in Computer Science or relevant field.

Experience:

● Min 3years of experience working with .NET C#

Benefits:

● Experience developing web-based & desktop-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET

● Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle

● Experience working in an agile environment.

About Company

We are a Singapore-based IT solution provider company that develops technology and brings innovation to provide reliable solutions that fit customer needs as well as end-users. 

We offer custom web and mobile app solutions for all projects with end-to-end support. We have experienced professionals in our team who are enthusiasts to work with leading technologies.

We Have 4 branches Singapore, Malaysia, Indonesia and India (Surat) .Sony and Panasonic are our customer. We continue to grow as we believe in “Innovate Enable Empower".

Company website - https://mquestsys.com/

                 https://yesquesttech.com/

✵ 5 Days working

✵ Timing 9am to 6pm (Flexible time 1hour) 

✵ Events, celebration 

✵MNC's company 

✵ Paid leaves +festival Holidays

✵ Festival Celebrations

✵ On-Time Salary

✵ Career growth opportunities

✵ Best place to gain knowledge

✵ Friendly environment

✵ Co-operative senior developer

We are looking for a seasoned full-stack engineer to build out and manage our entire web infrastructure. Successful candidates will have a minimum of one year recent experience with all of the skills listed below.

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Design and deployment of our database
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration and deployment

Job Summary
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

• Minimum experience should be 5 years.
• Strong knowledge of PHP frameworks (such as OpenCart, Zend)
• Advance understanding of front-end technologies, such as JavaScript & JS based frameworks like jquery.

• Understanding of MVC design patterns.

• Good hands on in integrating payment API's and CRM software development.

• Preference for experience on rest API's.

• Proficient understanding of code versioning tools, such as Git.