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Product Support Specialist
Product Support Specialist
EASYECOM's logo

Product Support Specialist

Shraddha Mahajan's profile picture
Posted by Shraddha Mahajan
0 - 2 yrs
₹3L - ₹5L / yr
Bengaluru (Bangalore), Delhi
Skills
Issue resolution
Client Servicing
Relationship building

About Position:

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.


About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 5000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!


Roles and responsibilities:

● Identifying clients requirements and helping them use specific features

● Respond to clients queries on time via chat, phone, or email and escalate, if needed

● Analyze and report any problems with the product functionalities.

● Guide clients through new features and functionalities

● Follow up with customers to ensure cent percent timely resolution for all the issues.

● Gather clients feedback and share it with the team.

● Update our internal databases with information about clients discussions and technical issues with the product.

● Recommend improvements and work around to make the product better

● Share feature requests with team members


Requirements:

● Excellent communication and negotiation skills

● 1-2 years of experience in Product Support

● Proficiency in English and Hindi

● Excellent knowledge of MS office

● Self-motivated with a result driven approach

● Critical thinker and problem solver


Perks of Joining EasyEcom

● Great Culture

● Product Training

● Recognition of Work

● Ownership & Leadership opportunities

● Internal Job posting

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About EASYECOM

Founded :
2016
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding

About

Enabling small scale merchants, manufacturers, retailers to sell their products online. Expert in scaling online business and providing end to end solutions
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Company social profiles

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