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Intuitive cloud (http://www.intuitive.cloud">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery
Experience managing, supporting and deploying network infrastructures
Strong ability to diagnose server or network alerts, events or issues
Understanding of common information architecture framework
Perform proactive monitoring and alerting with using ticketing platform and reporting
Ability to perform software upgrades, server and 3rd party application patches, etc.
Perform health-check and proactive maintenance of all the infrastructure devices
Good time management and organizational skills
Ability to handle multiple concurrent tasks and projects with minimal supervision
Knowledge of project management methodologies and techniques
Good verbal as well as written communication skills
Ability to work in a flexible schedule for Rotational 12hrs shift (as per roaster)
Previous customer service or helpdesk experience preferred
Job Description-
Responsibilities:
- Create blueprints for application deployment, build Terraform modules for infrastructure provisioning, and enhance security with automation tools like Harness and Flux.
- Work with cutting-edge CI/CD tooling and orchestrate deployment using AWS, Azure, Docker Swarm, and Kubernetes.
-Architect and deploy CI/CD platforms to facilitate rapid development and deployment cycles.
- Design and implement Kubernetes environments, API Gateways, and self-service portals.
- Evaluate and integrate third-party tools and services for improved CI/CD processes.
- Educate and lead a team of DevOps engineers in best practices and operational excellence.
- Employ SonarCloud for continuous code quality checks and JMeter for application performance testing.
Qualifications:
- 7+ years of experience with architecting and deploying applications on AWS or Microsoft Azure.
- Proficiency with CI/CD tooling such as GitHub, GitLab, Jenkins, or Harness.
- Hands-on experience with container orch
We Are Hiring For Tally Customer Support
Job Role: Tele calling & Sales Supporting
Candidates Must Have Good Communication Skills
Candidates Should Be Able To Speak English Fluently
Qualification: B.com Graduates Can Apply
Job Location: Shimoga, Mangalore, Karnataka
Experience: 1 - 2 year experience is required
POSITION SUMMARY:
We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.
EXPERIENCE
7- 9+ Years – Software Engineer III
PRIMARY RESPONSIBILITIES:
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Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.
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Work closely with the customers and understand the requirements and get it done on timelines.
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Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.
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Work closely with the Team and complete the deliverables on-time
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Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.
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Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.
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Drive automation efforts for the configuration and maintainability of the public/private Cloud.
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Lead product selection for replacement or new technologies
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Address user tickets in a timely manner for the covered services
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Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.
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Migration and consolidations of infrastructure
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Design and implement major service and infrastructure components.
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Research, investigate and define new areas of technology to enhance existing service or new service directions.
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Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.
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Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.
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Ability to take ownership on activities and new initiatives.
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Infra Global Support from India towards product Development teams.
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On-call support on a rotational basis for a global turn-around time-zones
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Vendor Management for all latest hardware and software evaluations keep the system up-to-date.
KNOWLEDGE, SKILLS AND ABILITIES:
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Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.
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Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations
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IaaS- Infrastructure as a service, Metal as service, Platform service
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Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies
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Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)
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DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms
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Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment
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Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.
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Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect
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Networking Skills – Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)
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Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)
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Experience with Red Hat Ceph storage.
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A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies
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SME - subject matter expert for all cutting-edge technologies
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Data center architect professional & Storage Expert level Certified professional experience .
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A solid understanding of high availability systems, redundant networking and multipathing solutions
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Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.
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A Working experience in Object – Block – File storage Technologies
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Experience in Backup Technologies and backup administration.
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Dell/HP/Cisco UCS server’s administration is an additional advantage.
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Ability to quickly learn and adopt new technologies.
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A very very story experience and exposure towards open-source flatforms.
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A working experience on monitoring tools Zabbix, nagios , Datadog etc ..
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A working experience on and BareMetal services and OS administration.
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A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.
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A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)
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A working experience with systems engineering and Linux /Unix administration
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A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL
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A working experience with automation/configuration management using either Puppet, Chef or an equivalent
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A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories
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Experience in Build system process and Code-inspect and delivery methodologies.
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Knowledge on creating Operational Dashboards and execution lane.
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Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services
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SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
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Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.
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Experience in handling On-call Support and hierarchy process.
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Knowledge on scale-out and scale-in architecture.
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Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.
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Knowledge on Agile and Scrum principles
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Working experience with ServiceNow
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Knowledge sharing, transition experience and self-learning Behavioral.
Requirement
- 1 to 7 years of experience with relative experience in managing development operations
- Hands-on experience with AWS
- Thorough knowledge of setting up release pipelines, and managing multiple environments like Beta, Staging, UAT, and Production
- Thorough knowledge of best cloud practices and architecture
- Hands-on with benchmarking and performance monitoring
- Identifying various bottlenecks and taking pre-emptive measures to avoid downtime
- Hands-on knowledge with at least one toolset Chef/Puppet/Ansible
- Hands-on with CloudFormation / Terraform or other Infrastructure as code is a plus.
- Thorough experience with Shell Scripting and should not know to shy away from learning new technologies or programming languages
- Experience with other cloud providers like Azure and GCP is a plus
- Should be open to R&D for creative ways to improve performance while keeping costs low
What do we want the person to do?
- Manage, Monitor and Provision Infrastructure - Majorly on AWS
- Will be responsible for maintaining 100% uptime on production servers (Site Reliability)
- Setting up a release pipeline for current releases. Automating releases for Beta, Staging & Production
- Maintaining near-production replica environments on Beta and Staging
- Automating Releases and Versioning of Static Assets (Experience with Chef/Puppet/Ansible)
- Should have hands-on experience with Build Tools like Jenkins, GitHub Actions, AWS CodeBuild etc
- Identify performance gaps and ways to fix them.
- Weekly meetings with Engineering Team to discuss the changes/upgrades. Can be related to code issues/architecture bottlenecks.
- Creative Ways of Reducing Costs of Cloud Computing
- Convert Infrastructure Deployment / Provision to Infrastructure as Code for reusability and scaling.
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world.
In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see!
Job Profile:
- An Online Business Manager at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients. - The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What’s in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 2 weeks of training during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Project Management
- Ecommerce Assistance (Amazon Seller/Shopify)
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
The commitment to a long-term association is highly expected from the candidate. Also, since this is a remote position, you must be self-driven and organized
Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work in US time zones
Work Shift (either of the following may be allocated):
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=e Ng
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/
Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup:
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?v=qHPMod_jzmA
About Us:
100ms is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold standard audio-video quality conferencing with much faster shipping times.
We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day. We are a remote-first global team with engineers who've built video teams at Facebook and Hotstar.
As part of the infrastructure team, you will be mainly responsible for looking after the cloud infrastructure.
You Will Be:
- Building and setting up new development tools and infrastructure
- Understanding the needs of stakeholders and conveying this to developers
- Driving centralized solutions like logging, rate limiting, service discovery
- Working on ways to automate and improve development and release processes
- Ensuring that systems are safe and secure against cybersecurity threats
You Have:
- Bachelor's degree or equivalent practical experience
- 4 years of professional software development experience, or 2 years with an advanced degree
- Expertise in managing large scale Cloud infrastructure, preferable AWS and Kubernetes
- Experience in developing applications using programming languages like Python, Golang and Ruby
- Hands on experience with prometheus, grafana, fluentd, splunk etc.
Good To Have:
- Knowledge of Terraform, Chef, Helm etc.,
- Ability to take on complex and ambiguous problems
- Strong inclination to keep up-to-date with latest trends, learn new concepts, or contribute to open-source projects and would be eager to talk about ideas in internal or external forum
You Will Gain:
- You'll be part of a small team at a fast-growing engineering-first startup
- You'll work with engineers across the globe with experience at Facebook and Hotstar
- You can grow as an individual contributor or as a team leader - freedom to set your own goals
- You'll work on problems at the cutting-edge of real-time video communication technology at massive scale
- Provide consultation and review all outgoing critical customer communications.
- Apply DevOps thinking in bringing the development and IT Ops process, people, and tools together within the company in order to increase the speed, efficiency, and quality.
- Perform architecture and security reviews for different projects, work with leads to develop strategy and roadmap for the client requirements. Involve in designing of the overall architecture of the system with another leads/architect.
- Develop and grow engineers in DevOps technology to meet the incoming requirements from the business team.
- Work with senior technical team to bring in new technologies/tools being used within the company. Develop and promote best practices and emerging concepts for DevSecOps and secure CI/CD. Participate in Solution Strategy, innovation areas, and technology roadmap.
Key Skills:
- Deals positively with high levels of uncertainty, ambiguity, and shifting priorities.
- Ability to influence stakeholders as a trusted advisor across all levels, including teams outside of shared services.
- Ability to think outside of the box and be innovative by keeping abreast of new trends, identifying opportunities to bring in change for business benefit.
- Implementing CI (Continuous Integration) and CD (Continuous Deployment). Have Good exposure to CI & Build Management tools like Jenkins Azure DevOps GitHub Actions Maven Gradle and etc
- Deployment and provisioning tools (Chef/Ansible/Terraform/AWS CDK etc)
- Docker Orchestration tools like Kubernetes/Swarm etc
- Good hands-on knowledge of automation scripting Python Shell Ruby etc
- Version Control for Source Code Management (SCM) tool: GIT/Bitbucket and etc
- Expertise in Linux based systems like Unix Linux Ubuntu and also manage security systems Linux file system permission etc
- Container Orchestration tool: Kubernetes Swarm Meso Marathon Docker Writing Docker file Docker compose
- Expertise in managing Cloud resources and good exposure to Docker
- Public/Private/Hybrid cloud: AWS /Microsoft Azure/ Google Cloud Platform etc
- Extensive experience with cloud services elastic capacity administration and cloud deployment and migration.
- Good to have knowledge of tools like Splunk, New Relic, PagerDuty, VictorOps
- Familiarity with Network protocols and elements - TCP/IP HTTP(S) SSL DNS Firewall router load balancers proxy.
- Excellent in creating new and improve existing workflows within the agile software development lifecycle.
- Familiar with incident and change management processes.
- Ability to effectively priorities work with fast-changing requirements.
- Troubleshoot and debug infrastructure Network and operating system issues.
- Resolve complex issues in scenarios like resource consumptions server performance backup strategy Scaling.
- Investigate and perform Root Cause Analysis on users' reported issues and provide a workaround before implementing a final fix.
- Monitor servers and applications to ensure the smooth running of IT Architecture (Applications Services Schedulers Server Performance etc)
Design Skills:
- Interpret and implement the designs of others adhering to standards and guidelines
- Design solutions within their area of expertise using technologies that already exist within Tesco
- Understand the roadmaps for their area of Technology Design secure solutions
- Design solutions that can be consumed in a self-service manner by the engineering teams
- Understand the impact of technologies at an enterprise-scale innovation
- Demonstrate knowledge of the latest technology trends related to Infrastructure
- Understand how Industry trends impact their own area
- identify opportunities to automate work and deliver against them
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and
interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.