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Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

AuxoAI is seeking a techno-functional Developer with strong expertise in enterprise platforms such as NetSuite and/or HubSpot, combined with hands-on experience in AI engineering. The ideal candidate will bridge business processes and technical implementation, leveraging domain knowledge and AI capabilities to design intelligent, scalable solutions. 

This role offers an exciting opportunity to work at the intersection of business systems and AI building automation, insights, and intelligent workflows that enhance client operations and decision-making. 

Additionally, you are required to stay up to date on AI trends, enterprise platform innovations, and best practices, contributing to continuous learning and capability building within the team. 

Location - Mumbai/Bangalore/Hyderabad/Gurgaon (Hybrid - 3 Days a week in Office)

Responsibilities: 

• Design and implement AI-powered solutions integrated with NetSuite and/or HubSpot to optimize business workflows and decision-making. 

• Collaborate with business stakeholders to understand functional requirements across domains such as CRM, ERP, sales, marketing, and finance. 

• Develop and customize NetSuite (SuiteScript, SuiteTalk) and/or HubSpot (Workflows, APIs, Custom Objects) solutions aligned with business needs. 

• Build intelligent automation using AI/ML models, LLMs, and rule-based systems to enhance platform capabilities. 

• Integrate enterprise systems with data platforms and AI services to enable end-to-end data-driven workflows. 

• Translate business processes into scalable technical architectures and reusable components. 

• Ensure data quality, governance, and security across integrated systems. 

• Troubleshoot and optimize system performance, integrations, and AI pipelines. 

• Act as a techno-functional advisor to clients, identifying opportunities for AI-driven transformation and platform optimization. 

• Contribute to solution accelerators, reusable frameworks, and internal knowledge sharing. 

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field. 

• 3–7 years of experience in a techno-functional role involving NetSuite and/or HubSpot implementations. 

• Strong domain knowledge in CRM (HubSpot) and/or ERP (NetSuite) processes such as sales, marketing automation, finance, and operations. 

• Hands-on experience with platform customization: 

NetSuite (SuiteScript, SuiteFlow, SuiteTalk APIs)  

HubSpot (HubL, Workflows, APIs, CRM customization) 

• Experience in AI , including working with LLMs, prompt engineering and AI application development. 

• Strong programming skills in Python (preferred). 

• Experience with REST APIs, system integrations, and middleware platforms. 

• Familiarity with cloud platforms (AWS preferred) and data pipelines is a plus. 

• Understanding of data models, ETL processes, and analytics workflows. 

• Strong problem-solving skills with the ability to bridge business and technical perspectives. 

• Excellent communication and stakeholder management skills.  

  Occupational Health & Safety Management: Ø Handling government official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

>   Develop a safe, pollution free work environment and robust EHS Culture at site.

>   To enhance engagement of employees for building EHS culture.

Ø Improve the awareness and capabilities of people at site on EHS.

>   Implementation of EHS Global Standards, Like work permit system , LOTO Permit , contractor safety management , chemical safety management , Personnel protective equipment, Incident reporting and investigation , Risk Assessment and process hazard analysis, change control management, Employee Engagement , Machine Safety procedure etc.

'    Evaluation of training need assessment and ensure the compliance as per calender.

>   EHS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals.

>   Creating awareness among employees and workers by celebrating EHS Programs — National Safety Week, Road Safety Week, Fire Service week etc.

Ø Encourage near miss reporting, employee's reward and recognitions.

>   Development of departmental EHS coordinators, encourage them to report unsafe observations , near miss reporting , conducting department EHS meet , participation in EHS promotional activities.

Ø Ensure electrical safety with coordination engineering department.

>   Conducting job safety analysis, Risk Assessment & Process hazard analysis.

Ø Ensure standard PPE's requirement, use of need base PPE's and its safe disposal.

>   Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action.

>   Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA ,Safety shower, Spill control Kit, ambulance etc.

'    Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc. testing and compliance, form-9, form-33 etc.

>   Workplace health & hygiene monitoring.

>   Ensure the compliance of EHS legal register and compliance register.

Ø Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

Responsibilities:

Production & Execution

• Create production-ready artwork for packaging, editorial, advertising, and other creative

materials.

• Execute design briefs with precision and attention to detail, ensuring all specifications are

met.

• Manage and maintain artwork files, adhering to studio standards and best practices.

• Perform image manipulation, retouching, and color correction as needed.

• Prepare files for various print and digital outputs, including brochures, packaging, and

digital advertisements.

Collaboration & Communication

• Work closely with the Creative Directors, Creative Heads, and design team to ensure

seamless project execution.

• Collaborate with the Client Services (CS) team to address client feedback and implement

revisions.

• Participate in creative briefings and provide valuable input on design solutions.

• Effectively communicate design concepts and technical specifications to team members

and clients.

Technical Expertise

• Utilize Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects, Premiere Pro,

Final Cut Pro) proficiently.

• Demonstrate strong understanding of print production processes and requirements.

• Possess skills in video editing and motion graphics (After Effects, Premiere Pro, Final Cut

Pro) would be an added advantage.

• Familiarity with Midjourney and other AI image generation tools.

Quality Control & Time Management

• Ensure all artwork meets the highest standards of quality and accuracy.

• Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.

• Provide feedback on artwork and ensure consistency across all deliverables.

• Maintain organized digital files.

Required Skills & Experience

• 4+ years of experience in an agency or studio environment, with a focus on production and

execution.

• Proven expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).

• Strong understanding of print production, packaging design, and editorial design.

• Excellent typography and layout skills.

• Proficiency in image manipulation and retouching.

• Experience with video editing and motion graphics (After Effects, Premiere Pro, Final Cut

Pro) would be an added advantage.

• Strong conceptual thinking and problem-solving abilities.

• Excellent communication and collaboration skills.

• Exceptional attention to detail and a commitment to quality.

• Portfolio showcasing production-ready artwork and design projects.

• Understanding of visual elements (layout, type, font & visual identity) and attention to

detail.

• Excellent teamwork, time management, and multitasking abilities.

Preferred Experience

• Experience working with e-commerce, SaaS, and creative web design projects.

• Background in brand identity and brand manual creation.

• Experience with AI image generation tools.

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

WHO WE ARE:

TIFIN is a fintech company backed by industry leaders including JP Morgan, Morningstar, Broadridge and Hamilton Lane.

We build engaging experiences through powerful AI and personalization. We leverage the combined power of investment intelligence, data science, and technology to make investing a more engaging experience and a more powerful driver of financial wellbeing.

At TIFIN, design and behavioral thinking enables engaging customer centered experiences along with software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

We hope to change the world of wealth in ways that personalized delivery has changed the world of movies, music and more. In a world where every individual is unique, we believe in the power of AI-based personalization to match individuals to financial advice and investments is necessary to driving wealth goals

OUR VALUES:

• Shared Understanding through Listening and Speaking the Truth. We communicate with radical candor, precision, and compassion to create a shared understanding. We challenge, but once a decision is made, commit fully. We listen attentively, speak candidly.
• Teamwork for Team Win. We believe in win together, learn together. We fly in formation. We cover each by other’s backs. We inspire each other with our energy and attitude.
• Make Magic for our Users. We center around the voice of the customer. With deep empathy for our clients, we create technology that transforms investor experiences.
• Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. We strive to be the best we can possibly be. No excuses.
• Innovate with Creative Solutions. We believe that disruptive innovation begins with curiosity and creativity. We challenge the status quo and problem solve to find new answers.

WHAT YOU'LL BE DOING:

As part of TIFIN’s technology division, you will Automation QA role, ensure your dedication towards commitment to quality and attention to detail is the single most important aspect of this job role. This position requires you to be a dynamic individual who can not only manage a team of skilled automation engineers but also work as an individual contributor within the same team.

• Deliver all releases on time while ensuring high levels of automation coverage
• Work with QA Team to understand the product requirements and be able to provide automation testing estimates.
• Utilise experience (technical, functional) to create automation test strategies and execution plans to be able to deliver releases as per business needs.
• Create and execute automation test plans to allow for in-sprint automation.
• Review automation test artifacts created by team members.
• Work with development in an agile delivery methodology to capture defects early in the lifecycle by regular execution of regression automation suit.
• Work with automation engineers to get best ROI by identifying automation candidates.

Skills required

• 5+ years of experience in automation testing
• Must have 1+ years of experience working with test frameworks including Selenium and/or Cypress.
• Hands on expertise in various automation framework (bdd, data driven, keyword, hybrid).
• Must be capable of understanding test requirements, planning and creating test suites.
• Strong hold on programming/scripting language (Java/Python/JavaScript)
• Experience in services/API testing and automation (Jmeter/Any tool)
• Good exposure to SQL and Unix
• Proven experience working within an Agile framework
• Strong analytical and troubleshooting skills
• Solid experience on Test management and Version control softwares (Jira/Git/Bitbucket/Any other)
• Excellent communication (verbal and written) skills.

• WHO ARE YOU:
• Experience with Mobile automation using Appium or similar tools.
• Exposure to Continuous Integration & Continuous Deployment.
• Strong team and task management skills
• Exposure in Performance and Security testing

Job Location : Mumbai

COMPENSATION AND BENEFITS PACKAGE:

Competitive and commensurate to experience + discretionary annual bonus + ESOPs

About the Tifin Group: The Tifin group combines expertise in finance, technology, entrepreneurship and investing to start and help build a portfolio of brands and companies in areas of investments, wealth management and asset management.

TIFIN companies are centred around the user and emphasize design innovation to build operating systems. We focus on simplifying and democratizing financial science to make it more holistic and integral to users’ lives.

Industry

Job Title: IOS Engineer (Remote)

Job Description

Remote Working | Engineering Team | Full-time

The Impact you will create on the Job:

Developing SDKs on IOS with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova.

Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.

You will be liaising with the cross-functional teams to get an in-depth understanding of the functional requirements and propose scalable solutions.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.

You will collaborate with your team and set an example by delivering high quality and innovative engineering solutions for complex use cases.

Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.

What we look for?

Bachelor’s/Master’s degree in Computer Science/IT from premier institute.

2-4 years of industry experience in iOS development, with at least one live app on App Store.

Good knowledge of Objective-C, Swift 5, data structures and algorithms.

Fair understanding of Native Frameworks, specifically concurrency handling, data persistence (User Defaults, Keychain, Core Data), and background tasks.

Good understanding of iOS Frameworks related to UI and network.

Fair understanding of Apple’s concurrency handling, Core Data, and NS Operation classes.

Familiarity with developing UI with both XIB/Storyboard and code.

Good understanding of SDK integrations, debugging, and troubleshooting.

Interested in exploring mobile app development ecosystems like React Native, Cordova and Flutter.

Comfortable with tackling ambiguous problems and unblocking yourself.

Fair understanding of Push Notification ecosystem.

Skills: swift, objective-c, IOS, Swift 5

1. Should know basics like Structure, data types, unions, enum , pointers , type casting etc
2. Should know data structures mandatory like linked list (basic expectation)
3. This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
4. We expect candidate to write code given a problem statement (if not proper code at least pseudo code )