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• Ensuring cases/checks are initiated as per client specifications.
• Ensuring consistent quality and delivery.
• Identifying insufficiencies/clarifications within the agreed time.
• Meeting the established service levels and TAT’s.
• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquette.
• Maintaining integrity, Discipline and confidentiality related to related policies/ procedures.
• Ability to work in a team.
• Communication Skills.
Key Responsibilities
- Manage the CXO’s calendar, appointments, meetings, travel arrangements, and daily schedule efficiently.
- Track, document, and follow up on all tasks and action items assigned to the CXO to ensure timely completion.
- Prepare meeting agendas, take detailed minutes of meetings (MoM), and coordinate action items with internal teams.
- Draft, proofread, and organize professional communications, including emails, presentations, and reports.
- Coordinate with internal departments and external stakeholders on behalf of the CXO.
- Maintain confidentiality of sensitive information and ensure systematic documentation and record-keeping.
- Anticipate the CXO’s requirements, provide timely reminders, and prepare relevant materials ahead of meetings.
- Support day-to-day administrative and operational activities as required.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 1 year of experience as a Personal Assistant or Executive Assistant.
- Experience in healthcare, technology, or startup environments is preferred.
- Strong organizational, time management, and multitasking abilities.
- Excellent verbal and written communication skills.
- High level of professionalism, discretion, and attention to detail.
- Proactive problem-solving mindset with the ability to adapt quickly to changing priorities.
- Comfortable working in a fast-paced, dynamic environment.
Job Title: State Sales Head
Experience Required: Minimum 7+ years of experience in franchise sales profile, preferably in FMCG, Cement, Paint, Insurance and all Retail, or Franchise Business.
Job Type: Full Time & Hybrid (Office Field Work)
Job locations : Karnataka / Hyderabad / Raipur / Nagpur / Navi Mumbai / Orissa
Role Overview:
The State Sales Head will be responsible for driving state-level sales growth through effective management of Area Sales Managers. The primary responsibility will be to appoint, guide, and monitor
Area Sales Managers to ensure smooth execution of business objectives. The role involves recruiting and expanding Management Role Franchises as well as Shop Franchises under Genericart.
The State Sales Head will act as a key driver to achieve revenue targets, maintain strong franchise relations, and ensure consistent growth in line with company goals.
Key Responsibilities:
• Appoint, train, and supervise Area Sales Managers to deliver on state-level sales and business objectives.
• Drive recruitment of Management Role Franchises and Shop Franchises in alignment with
Genericarts expansion strategy.
• Ensure achievement of state-wise revenue targets through effective planning, execution, and monitoring.
• Develop and maintain healthy business relations with all Management Role Franchises to maximize revenue generation.
• Create strategies for continuous franchise growth, support, and business development.
• Track performance of Area Sales Managers and franchises through KRA (Key Result Areas) and
KPI (Key Performance Indicators).
• Provide regular reporting and market feedback to senior management.
• Resolve franchise-related issues proactively to maintain smooth operations.
• Ensure compliance with company policies, standards, and ethical practices.
Key Performance Indicators (KPIs):
• Achievement of monthly, quarterly, and annual revenue targets.
• Number of new Management Role Franchises and Shop Franchises appointed.
• Performance and productivity of Area Sales Managers.
• Franchise satisfaction and retention rate.
• Growth in state-wide business penetration and brand presence.
Required Qualification & Skills:
• Bachelors/Masters degree in Business Administration, Marketing, or related field.
• Minimum 7-10 years of sales leadership experience, preferably in FMCG, Cement, Paint and all Retail, or Franchise Business.
• Strong team management and leadership skills.
• Proven track record in meeting and exceeding sales targets.
• Excellent communication, negotiation, and relationship management skills.
• Entrepreneurial mindset with problem-solving ability.
• Willingness to travel extensively within the state.
Education : · Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).
Add. Qualifications :
· Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.
· Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.
· Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.
· Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.
Overall Experience:
· 15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.
· Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.
· Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.
DC Specific Exp :
- Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
- Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
- Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
- Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
- Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.
Role Purpose:
The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.
Key Responsibilities:
Operational Process Design & Optimization:
- Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
- Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
- Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
- Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
- Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.
Performance Monitoring & Analytics:
- Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
- Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
- Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
- Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
- Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.
Compliance & Governance Management:
- Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
- Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
- Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
- Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
- Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.
Key Deliverables:
Optimized & Standardized Processes:
- Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
- Demonstrable reduction in operational inefficiencies and waste through process improvements.
- High level of process adherence across all data center sites.
Enhanced Operational Performance:
- Accurate and insightful operational performance dashboards and reports for key metrics.
- Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
- Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.
Robust Compliance Posture:
- Successful completion of all relevant operational certifications and audits with minimal non-conformities.
- Zero non-compliance penalties or significant regulatory breaches related to operations.
- A strong culture of compliance embedded within the operational teams.
Required Skills & Competencies:
Operations Excellence & Quality Management:
- Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
- Strong understanding of Quality Management Systems (QMS) and their application in operations.
- Proficiency in performance measurement, KPI development, and data analytics tools.
- Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).
Data Center Operations & Compliance Knowledge:
- Solid understanding of data center critical infrastructure and IT operations from a process perspective.
- In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
- Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
- Experience in audit management and responding to audit findings.
Leadership, Communication & Influence:
- Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
- Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
- Strong analytical and problem-solving skills with a meticulous attention to detail.
- Ability to drive change management effectively in a complex operational environment.
Internal and External Stakeholders
- Internal Stakeholders:
- Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
- VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
- DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
- Campus Operations Teams: For process implementation, adherence, and feedback.
- Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
- Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
- Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
- Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
- External Stakeholders:
- Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
- External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
- Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
- Regulatory Authorities: For compliance inspections related to safety and environment.
- Consultants: For specialized advice on process improvement or compliance matters.
Key Performance Indicators (KPIs):
The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:
- Process Effectiveness & Efficiency KPIs:
- Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
- Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
- Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
- Automation Implementation Rate: Percentage of identified manual processes automated.
- Operational Performance Improvement KPIs:
- Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
- PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
- Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
- KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.
- Compliance & Governance KPIs:
- Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
- Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
- Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
- Training & Awareness Metrics: Participation and effectiveness of compliance training programs.
We’re Hiring: Relationship Manager – Retail Sales 🌟
📍 Locations: Mumbai | Ahmedabad | Aurangabad
🕒 Mon–Sat | ⏰ 10 AM – 6:30 PM
🎓 Qualification: Graduate | 💼 Exp: 1–5 yrs
🔹 Key Responsibilities:
✨ Drive client acquisition & achieve GWP sales targets
🤝 Manage & grow a network of 40–45 insurance agents
📊 Provide accurate quotations & close policy sales
🎯 Ensure 100% monthly GWP target achievement
💬 Build & maintain strong client & agent relationships
📋 Prepare daily/weekly MIS & ensure process compliance
💡 Skills Required:
📚 Insurance product knowledge
🗣️ Excellent communication & relationship management
⚡ Leadership & business acumen
🎁 Benefits:
💰 Competitive salary & incentives
🎓 Training & professional growth opportunities
🩺 Insurance coverage (GTL)
🤝 Supportive, growth-oriented work culture
Position Title: Sales Specialists
Location: PAN India (*Tier 1, Tier 2, Tier 3)
Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ IncenƟves+ Perks+ TA+ DA
EducaƟon: Bachelor's degree in any stream or Master's degree/MBA
Key Responsibilities:
1. As a Sales Specialist/ExecuƟve, the candidate will be required to be in the field daily, engaging with potential clients, and generaƟng new business opportunities through personal visits, emails, and calls
and other field activities.
2. Build and maintain strong relaƟonships with new customers.
3. Present tailored solutions for endpoint protecƟon & network.
4. Focus on achieving the Individual target for Retail & SME.
5. Provide exceptional customer service and support throughout the sales process.
Company Description
At Magma, we create content that delivers tangible outcomes. Some of the world’s best companies come to us when they need content that ranks high on search engines and drives real engagement.
Our clients include Airbnb, Upwork, Digital.com, Nice Job, Unmudl, and many more.
Job Description
We are seeking a dynamic and detail-oriented Brand Manager with experience in a marketing agency environment to join our team. The ideal candidate will have a proven track record of managing clients and executing successful brand strategies. This role requires a strong understanding of social media management, content planning, and team leadership, with a keen eye for detail and excellent communication skills.
Key Responsibilities:
1) Develop and implement comprehensive brand strategies for clients to enhance brand awareness and market presence.
2) Manage client relationships, ensuring exceptional service and clear communication to understand their needs and objectives.
3) Oversee social media management, including content planning, creation, and scheduling to drive engagement and brand loyalty.
4) Collaborate with cross-functional teams to produce high-quality content that aligns with brand guidelines and marketing goals.
5) Monitor and analyse market trends, competitor activities, and campaign performance to inform strategy and optimize results.
6) Lead and mentor team members, fostering a collaborative environment to achieve project goals.
7)Coordinate with international teams or clients, leveraging global insights to enhance brand
strategies.
8)Utilize SEO best practices to improve online visibility and drive traffic to brand platforms.
Qualifications:
1) Bachelor’s degree in Marketing, Business, or a related field.
2) 3-5 years of experience in brand management, preferably within a marketing agency.
3) Proven experience in client servicing and relationship management.
4) Strong knowledge of social media platforms, content planning, and digital marketing strategies.
5)Familiarity with SEO principles and practices is a plus.
6) Exceptional communication skills, both written and verbal.
7) Ability to multitask and manage multiple projects simultaneously while maintaining attention to detail.
Benefits:
1) Opportunities for professional development and growth.
2) A dynamic work environment that encourages creativity and innovation.
• Supervise, manage and QC content writer by other team
member/s.
• Write and manage content for SMS, Whatsapp, Email, ads
and website.
• Ideate and execute innovative campaigns for player
acquisition and retention through content.
• Create communication and marketing plan for all marquee
tournaments and promotions.
• Manage social media along with agency.
• Lead all affiliate partners and sending timely communication
and creatives to them.
• Work closely with design team to get creatives made and
share with the execution team
About Anahad:
Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni.
At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.
Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry.
About This Role - HR Manager
HR is the backbone of an organization.
As our HR Manager, you will spearhead the organization’s personnel and human resources department.
If you are a people’s person with high work ethic, excellent communication skills, knowledge of HR practices, strong organizational and interpersonal skills, we’ve got the job for you.
Job Description:
- Consult with the Founders to develop talent & culture interventions.
- Spearhead HR programs from ideation to execution throughout team members’ lifecycle including talent acquisition, engagement, learning & development, performance management, compensation & benefits management, and operations.
- Coach functional leaders on HR guidelines & practices.
- Support recruitment needs and drive innovative hiring & retention strategies for top tier talent.
- Continuously assess the employee pulse and cultural climate, proactively identifying and resolving issues with various stakeholders.
- Champion a people first approach to deliver an exceptional employee experience
- Audit and update processes to ensure all Anahad-ites have a comprehensive experience and a clear understanding of the values, business, product, culture & practices.
- Define success by establishing goals and KPIs, and implement processes & practices with consistent tracking and reporting methods to boost performance.
- Manage and enhance the performance review process, driving feedback culture, quality of appraisals, and timely closure.
- Should be adept at handling employee relations, boosting employee engagement. And strengthening community-building at work.
- Establish a people strategy that leverages social media to support and attract top talent.
- Collaborate with Administration, Operations, Finance, and logistics teams on a regular basis.
Requirements
- Minimum 5+ years of relevant experience supporting Founders in a fast-growing organisation with at least 2 years in a leadership role.
- Minimum 3 years of managing Talent Acquisition - Tech & Business hiring.
- Passionate about innovative HR solutions and process improvement.
- Strong business acumen, problem-solving abilities, and analytical thinking skills.
- Experience in employer branding & crafting employee value propositions.
Why should you join us?
If you are passionate about driving change, here’s an organization that is all set to revolutionize India’s healthcare segment.
You can be part of this revolution, and part of our mission of saving lives!
Location:- Mumbai
Please note: Only Mumbai-based candidates can apply.


