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We are looking for a proactive and detail-oriented L1 Application Support Engineer to support end users and monitor applications in a cloud-based environment.
This is a hybrid role involving:
- End-user IT support
- Application monitoring & troubleshooting
- Basic cloud (AWS) operations
The ideal candidate should have exposure to production/application support, monitoring tools, and incident handling.
🎯 Key Responsibilities
🧑💼 End-User Support
- Provide first-level support via calls, emails, and ticketing tools
- Troubleshoot issues related to Windows OS (10/11) and Microsoft Office 365 (Outlook, Teams, OneDrive)
- Manage user accounts, password resets, and access provisioning using Active Directory
- Support onboarding/offboarding (laptop setup, access configuration)
📊 Application Monitoring & Support
- Monitor applications and infrastructure using tools like Amazon CloudWatch, Grafana, and Prometheus
- Respond to alerts and perform initial troubleshooting
- Analyze application logs and identify issues
- Perform basic validation of APIs and application availability
- Assist in deployment validation and smoke testing
⚙️ Technical Troubleshooting
- Perform basic network troubleshooting (DNS, VPN, connectivity issues)
- Use Linux/Unix commands for log analysis and debugging
- Identify issues and escalate to L2/L3 teams with proper analysis
🎫 Incident & Ticket Management
- Log, track, and update tickets in ServiceNow or Jira
- Ensure SLA adherence and timely resolution
- Take ownership of issues until closure or escalation
- Collaborate with DevOps, infrastructure, and application teams
Automotive Embedded Developer
Experience: 3-8 Years
Location: Bangalore, Hyderabad, Chennai, Pune, Thiruvananthapuram, Calicut
Company: Tata Elxsi
Skills : Embedded C, CAN Protocol, Vector Tools, Aspice. Design and Development of ECU


