Sitecore Developer

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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Role Summary

We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.

Key Responsibilities

• Call and engage with a specific number of qualified leads per month for property buying and selling.
• Communicate with property owners to understand their requirements.
• Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
• Maintain accurate and timely data entry in the CRM system.
• Generate dashboards and reports from CRM for stakeholders.
• Build and maintain a database of potential and current sellers/buyers.
• Coordinate with Operations team for home inspections.
• Explain and demonstrate property features to clients.
• Stay updated on competing products and services in the market.
• Work towards achieving monthly sales targets with the Sales and BD team.

What We’re Looking For

• 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
• Strong communication skills in English (knowledge of an additional Indian language is a plus).
• Organisational and multitasking skills with attention to detail.
• Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
• Ability to thrive in a fast-paced, target-driven environment.
• Willingness to work on weekends (as they are peak days in real estate).
• Positive, collaborative, and motivated mindset.

Why Join Us?

• Exciting opportunity in a fast-growing real estate sector.
• Exposure to both office and on-site sales activities.
• Supportive work environment with learning opportunities.
• Cab service available for women employees post 7:30 PM.

Location: Shanti Nagar, Bangalore

Work Days: Either Tuesday to Sunday or Wednesday to Monday

Work Hours: 10:00 AM – 7:00 PM

Language Requirement: English communication is mandatory

Experience: Minimum 1+ years in a calling role

Cab Facility: Provided after 7:30 PM (for women only)

• Work with design and marketing team to improve website conversion rate for different sign up processes
• Work with the marketing team to improve main website KPIs - New users, average time on page, session duration are the main ones
• Write automation scripts to help automate redundant manual processes of other marketing functions– SEO, Outbound, Content, Product Marketing
• Work on our Shopify demo store to showcase new product releases and features. This is pretty interesting as you’ll get to play around with Shopify backend (the most popular eCommerce platform in the world)
• Work on building integrations and workflows between different marketing automation platforms. Our current marketing tech stack involves Salesforce, HubSpot, Reply, Similarweb and more.
• Web scraping for new growth initiatives

Responsibilities

• The employee will be Spocsperson for all back office activities for one of our client
• Responding to queries via mail and inbound calls.
• Generating bulk offer letters and salary slips and sending them on mail
• Documentation , updating of details and onboarding of received data in master file.
• Verification of bank details.
• Sharing and maintaining database of Esic and PF to employees.
• Updating Nominee details and family details of employees
• Any other back office and data maintenance activities as required in future.
• Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

Key Skills Required

• Excellent hands on practice on working on Ms Excel
• Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
• 30 -40 wpm per minute typing skills are mandatory
• 1 -2+ years’ experience as database management or MIS Executive
• Candidates who have experience in customer service while maintaining database and working on excel will be preferred
• Satisfactory communication skills in English to respond queries on mails.
• Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

Salary – 15000-20000

Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.

Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.

JOB ROLE: PRODUCT DESIGN
Roles And Responsibilities:

• Work with internal and external customers for requirements and implementation details focused on making user-experience recommendations.
• Conduct user interviews and be responsible for writing interview scripts.
• Facilitate cross-functional team in brainstorming ideas to solve user problems.
• Translate ideas rapidly into high-level designs and user journey flows that address the
  issue while contributing to holistic user experience within the product.
• Collaborate with Experience Designers to translate designs and user journey flows into
  prototypes for new products, experiences, and features.
• Analyze post-launch user data to identify opportunities to improve UX/UI.
• Proficient knowledge in Autodesk fusion 360 modelling software.

REQUIREMENTS:

• Demonstrated ability to apply design thinking methodologies to new product and feature innovation.
• Proven ability to conduct and analyze user research that drives design decisions.
• Demonstrated experience in designing for diverse groups of people (e.g., international audiences, multi-language localization, etc.).
• The ability to take a consultative approach during customer iterations. You should be able to interpret what solutions to provide, based on the questions asked.
• Self-motivation, with the ability to work effectively as a member of a team.
• Good oral and written communication skills.
• Excellent interpersonal skills, ability to build strong relationships with clients, and a successful track record of collaboration toward achieving objectives.
• Hands on experience with Computer Aided –Design tools.

EXPERIENCE:

We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness to build products that are easy to use and visually appealing to our potential customer.  

Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

The application technology architecture comprises of the following:

o   a Python Django web application with NGinx and Gunicorn

o   PostgreSQL database

o   A React Android and Web app

o   Rest APIs which interact between the Android app and the Django webserver

Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

We are looking for a frontend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective.    You will own the front end development of features  of the Mentor To Go web and mobile platforms, from conceptualisation through design and testing. You will work closely with other developers,the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members  in a positive, productive, and transparent way.

Minimum requirements

• Bachelor’s degree in engineering preferably  CS  or related discipline
• 3+ years experience with the development of applications for Android, iOS and  web preferably using React Native/ReactJS

• Experience working in Unix/Linux environments
• Experience with a complete mobile software development life cycle
• Strong written and oral communication skills
• Familiarity with version control software such as Git

Desired  requirements

• Strong written and oral communication skills
• Ability to participate in technical discussions and help make technical trade-offs

About Mentor Together

https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring  non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.