Sitecore Developer

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Position: Area Sales Executive/Manager

(Designation will be based on the candidate’s last held position. If the candidate’s previous role was Senior or Manager level, they will be offered the Manager designation; otherwise, the Executive designation will be offered.)

Open Locations & Coverage Areas:

• Mumbai: Candidate must be open to covering the entire Maharashtra region as needed. The selected candidates will report to the NSM.

• Lucknow: Candidate must be open to covering the entire UP region as needed. The selected candidates will report to the RSM.

Role Description:

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team.

The role involves promoting and selling medical devices in the assigned region.

This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share.

Key Responsibilities:

• Drive sales growth for microscopes within the assigned region.

• Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors.

• Approach and promote our products to both government and private sector institutions.

• Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach.

• Provide product demonstrations, training, and technical support to customers.

• Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity.

• Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM).

• Ensure daily reporting and provide feedback on customer interactions. • Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors.

• Analyze regional market potential, track sales performance, and maintain strong customer relationships.

• Engage with customers daily, weekly, or monthly as required.

• Learn product functionalities and effectively troubleshoot issues.

• Prepare and submit weekly reports to management.

• Complete task assigned by the reporting manager

Qualifications & Skills Required:

• Bachelor’s or Master’s degree in any relevant field.

• 1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products.

• Strong sales acumen with high energy levels.

• Excellent business awareness and market orientation skills.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Strong organizational and problem-solving skills.

• Adaptability to a fast-paced work environment.

Position: .NET Developer

Location: Remote / On-site (Your Location)

Experience: 0–4 years

About the Role:

We’re seeking a passionate and skilled .NET Developer to join our growing team. You’ll work on modern web applications built with ASP.NET Core, Web API, MVC, and Entity Framework Core, ensuring high performance, scalability, and security.

Key Responsibilities:

• Design, develop, and maintain web and API-based applications
• Implement and consume RESTful APIs
• Work with SQL Server and LINQ for data access
• Collaborate with front-end developers and QA engineers
• Apply best practices in coding, architecture, and deployment
• Troubleshoot, debug, and upgrade existing systems

Required Skills:

• Strong proficiency in C#, ASP.NET Core/MVC, Entity Framework
• Experience with SQL Server, LINQ, and Stored Procedures
• Familiarity with HTML, CSS, JavaScript, and modern frameworks (Angular/React is a plus)
• Understanding of OOP, Design Patterns, and Clean Architecture
• Version control experience (Git/GitHub/Bitbucket)

Nice to Have:

• Experience with Azure / AWS
• Knowledge of Blazor or Microservices Architecture

Perks:

• Flexible working hours
• Long-term collaboration
• 
  

Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation

Creating custom decks and delivering product presentations to customers and leads'

Lead qualification with understanding customer requirements and consulting the right product fit

Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire

Disruptive business modelling with merger of 2-3 products and services

Liaise with vendor for coordinating technical demos with customers

Educating sales with new GTS products with pitch decks, opportunity identification & sizing

Lead follow-up with sales and tracking progress

Bid management

Product strategy planning with sales for closure

Liaise with Legal and finance teams for MoU, Contracts, etc..

Research

Exploration of new initiatives in ICT space

New product development based on the market insights shared by sales teams

Managing POC to meet success criteria

As a content writer, you’ll be working with product and marketing teams to create valuable content to educate and wow our customers. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, writing content for our consumer and SaaS applications, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, and so on.

• Develop, write and deliver persuasive copy for the website, consumer application, email marketing campaigns, sales collateral, videos, and blogs
• Build and manage an editorial calendar; coordinate with other content crafters to ensure standards
• Measure impact and perform analysis to improve KPIs.
• Include and optimize all content for SEO
• Contribute to the localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellenc

• 1-3 years of working as a content writer / marketer
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Strong attention to detail and ability to multi-task projects and deliverables
• Proven experience working under pressure to deliver high quality output in a short span of time
• Passion for sustainability is a huge plus
• Excellent verbal and written communication skills

• An exciting and enriching work environment
• Ability to work directly with founders
• Opportunity to participate in the zero to one journey of building a startup.
• Ability to contribute towards some of the most core problems that the customer faces
• A competitive salary and comprehensive medical insurance coverage
• Significant upside through an employee friendly ESOP policy
• Generous PTO / sick leave
• Annual company retreat
• Bring your dog to work 🐶

Job Description :

We are hiring experienced PHP Developer responsible for developing web applications. Your primary focus will be the development of all server-side logic.

You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

- Design and Build Web Applications.

- Prior experience of custom APIs creation and good command with MySQL is required.

- CodeIgniter & Laravel prior knowledge is required.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and API.

- Should be able to develop the application with effective coding with minimal errors/bugs.

- Work on bug fixing and improving application performance.

- Ability to be a self-starter, prioritize your work, stay organized, self-motivating and work and motivate well in a team environment is critical.

- Should be able to manage the whole project solely or in the team.