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Job Role: Lead and manage the Sales process, ensuring team performance and customer satisfaction.
Job Title: Team Leader
Experience: Minimum 7 years of work experience
Age: 30 to 45 years
Type of position: Full-Time
Education Requirement: Graduate degree required.
Location: Work from Office
Experience Required:
Must Have:
- Minimum 3 years of experience in a Team Leader role.
- Experience of involvement in driving the team of Revenue Functions.
- Experience of Call Centre.
- Strong leadership and team management skills.
- Understanding of Call Centre Matrix.
- Average communication and interpersonal skills.
- Ability to handle customer escalations and ensure satisfaction.
- Knowledge of industry-specific tools and CRM systems
Job Description:
- Lead and manage the team to meet and exceed Sales targets.
- Monitor and analyze team performance, providing feedback and coaching as necessary.
- Handle escalated customer issues, ensuring a swift and satisfactory resolution.
- Collaborate with other departments to ensure a seamless sales process.
- Maintain up-to-date knowledge of industry trends and customer needs.
- Prepare and present regular reports on team performance and Dept. metrics.
- Maintain the Conversion Ratios in Sales Matrix i.e. Lead to Deal and Deal to Won Agent wise etc.
- Maintain Agent Wise revenue Pipeline.
Job Title: Team Leader
Location: Jaipur
Shift: 9:00 AM – 8:00 PM (Day Shift)
We are hiring experienced professionals with strong sales expertise and leadership skills to manage and motivate our outbound sales team in Jaipur.
Requirements:
- Excellent communication & interpersonal skills
- Outbound sales experience preferred
- Strong sales background (highly desirable)
- Minimum 1 year of team handling experience
Key Responsibilities:
- Lead, mentor, and motivate the sales team to achieve targets
- Monitor performance and provide actionable feedback
- Ensure adherence to sales processes & quality standards
- Handle escalations and resolve customer issues
- Prepare reports on team performance
- Train and guide new members for better productivity


