11+ tcpdump Jobs in India

Hi

Profile : Network Support Engineer

Experience - 3+ years

Timing - Thurs-Mon: 10:30PM to 7:30 AM

https://www.thinksys.com/

 Location: NOIDA, Sec-62 ( Work from Office)

Expertise & Hands on experience with the following:

• Creating new infrastructure from scratch
• Excellent working experience of LAN, WAN management and network devices
• Linux Server installation and drivers installations configuration
• Network troubleshooting in both windows, linux environments.
• Troubleshooting of WiFi Networks
• Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
• Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
• Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
• Working experience to manage the complex network infrastructure.
• Experience to do automation to manage network devices using scripting.
• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
• Cisco CCNA or equivalent certification is a plus.

Scripting for automation ○ Python ○ Bash

Non-Functional Requirements: 

• Performs regular audits of server security and websites exposed outside to the world.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Experience supporting technical teams (e.g., developers and/or IT teams)
• Strong attention to details of problems and ability to navigate complex issues in high pressure situations
• The ability to effectively collaborate with various internal teams
• Excellent critical thinking and problem solving skills.
• Ensures all the problems are resolving in a timely manner and following SLAs.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Experience in a 24x7 environment.
• Good communication skills

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

The ideal candidate will be responsible for creating, installing and managing our databases. You will ensure optimal database performance by analyzing database issues and monitoring database performance.

What will I be doing?

• A professional Database Administrator (DBA) will be responsible for the architecture, performance, integrity, and security of a database.
• Design and build highly available microsoft MySQL and SQL solutions, making use of log shipping, mirroring and always on technologies
• Ensure performance, security, and availability of databases
• Prepare documentation and specifications
• Handle common database procedures such as upgrade, backup, recovery, migration, etc.
• Design, create and implement database systems based on the end user's requirements.
• Collaborate with other team members and stakeholders
• Collaborate with the engineering and production support teams to create forward-looking service improvement plans and roadmaps.
• Installation, configuration and upgrading of application software and related products

 What Skill do I need ?

• Minimum 5 years of experience in database administration, information technology, database architecture, or a related field
• Installation, configuration and upgrading of MS SQL/Oracle/MySQL/ Server software and related products
• Strong proficiency with Microsoft SQL, and ideally its variants in other popular RDBMS
• Skilled at optimizing large complicated SQL statements
• Proven working experience as a Database Administrator and expert in MongoDB
• Install server software, configure database servers, monitor and maintain system health and security
• Excellent knowledge of data backup, recovery, security, integrity
• Familiarity with database design, documentation and coding
• Previous experience with DBA case tools (frontend/backend) and third-party tools
• Problem solving skills and ability to think algorithmically
• Experience with large databases and complex process models

Required Qualification :

• Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study
• Proven knowledge of SQL Servers, Cpanels, MySQL
• Strong analytical, problem-solving, and decision-making skills
• Advanced working SQL and MySQL knowledge and experience working with relational databases, query authoring (SQL)
• Excellent knowledge of Performance tuning, DB administration, data backup, recovery, security, integrity
• Experience working with both structured and unstructured data.
• Excellent problem-solving and analytical skills
• Good communication, teamwork and negotiation skills

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

Key Responsibilities :

1. Work closely with client and team and understanding the requirement, design, analyze and do the code changes

2.Helping team and client to resolve issues

3.Should able to handle day to day activity like team management, daily meeting

Technical Experience :

- Net development work experience

- Proficiency in NET Development with Net Core.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns

- Experience in database MS SQL Server, No SQL

- Solid understanding of Microservices

- Good understanding Azure, Docker and Kubernetes

- Experience with version control systems GitHub and Bitbucket

Professional Attributes :

1.Should have good communication Skills

2.Should be good team player

3.Should be able to work independently and under pressure

4.Should have good logical and analytical thinking

Summary
 

Genesys is looking for an experienced Salesforce CPQ developer with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding strategies and techniques for the CPQ and billing product solutions. Will be working closely with Business and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong best practice principles, use system resources efficiently and integrate cleanly with the UI and server components of Salesforce CPQ. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/modify CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Responsibilities

• Technical design and implementation of Quote to Cash solutions using Salesforce CPQ and billing
• Create proof of concepts (POCs) and build prototypes quickly to evaluate the mapping of custom CPQ functionality to Salesforce CPQ
• Design technical solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements
• Be recognized as a technical & functional specialist in CPQ and Billing
• Optimization of solutions through an understanding of business needs and technology capabilities
• Pro-actively identify opportunities for automation, process & design improvements
• Serve as a solution technical lead to ensure deliverables for Salesforce.com projects are done in line with best practices and strategic platform direction
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Oversight of multiple vendors involved with Salesforce configuration and development work
• Participate in the development of best practices, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling
• Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
• Document as-is and participate on code review. Present complex solutions options and benefits to key technical program stakeholders.
• Collaborate with Salesforce architect to ensure Salesforce development teams follow best practices when programming or documenting solutions.
• Maintain up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

• Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
• 4 + years of Experience in solutioning and designing full stack solutions using Salesforce Platform
• 1 + years of Experience in solutioning and designing Salesforce CPQ and Billing solutions
• 1 + years of Experience in designing and developing solutions on Salesforce Lightning Platform 
• 1 + full cycle implementations of Salesforce CPQ and billing solutions including ownership of technical solution design
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
• Solid experience in data migration strategy, tools and processes to migrate data between custom CPQ and billing systems to Salesforce CPQ and billing
• Experience with quote document generation and integration with DocuSign
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Preferred Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
• Salesforce Platform Developer Certifications
• Salesforce Certified CPQ Specialist

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit http://www.genesys.com/">www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Work as a member of a team responsible for developing a large-scale, highly available and fault-tolerant SaaS based Leasing & Asset management solution in the commercial real estate space in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with technologies & frameworks such as Ruby on Rails, NodeJS, ReactJS, Heroku, AWS, Postgres DB​

Essential Functions include but are not limited to the following. 

You will be expected to:​

• Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
• Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
• Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
• Guide/mentor the less experienced team members
• Participate in code reviews
• Work effectively as part of a distributed team
• Document the features worked by him/her

Key technical expertise areas expected for this role:

• Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming. 
• Experience working with Ruby on Rails framework
• Experience on REST API Programming preferably based on a Microservices Architecture
• Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries. 
• Strong troubleshooting skills
• Demonstrable ability to learn new programming languages and frameworks quickly
• Experience with distributed systems with specific focus on security and scalability
• Experience with modern cloud technologies such as AWS

 Additional areas that would add value:

• Experience working with Cloud Service providers & platforms like AWS, Heroku 
• Strong understanding of Design Patterns & their application in system design
• Test Driven & Behavior Driven Development
• Automated Unit/Integration testing
• Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
• Frontend web development with JavaScript frameworks like React
• Experience working on  projects, preferably in the real estate domain
• Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
• Experience working in Agile Scrum/Kanban methodologies
• Experience working with Linux and Shell scripting

Education: 

• Bachelors or Master’s in Computer Science or related fields

React Native / React JS Developer

We're looking for a React Native Developer to join our growing frontend team. As a React Developer, you will help develop the next generation of our apps using tools such as React.js, Redux, Enzyme, and Webpack. You should be familiar with React and its ecosystem. 

Responsibilities

- Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design develop and deployment.,

- Contribute to unit-level and organizational initiatives.,

- Adherence to the organizational guidelines and processes

- Design, build and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle

Requirement

- 2+ years' experience working with a Javascript framework, React Native, ReactJS, Typescript, Node JS

- In-depth understanding of Javascript, the DOM, and relevant concepts

- Must have experience in Web services, Web API, REST services, HTML, CSS3

- Proficiency with browser-based debugging and performance testing

- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development.

- Contributing to team meetings, troubleshooting development, and production problems across multiple environments and operating platforms.

Your Day-to-Day Tasks Include: 

Ship product, independently and/or as part of a small team 

Collaborate with other engineers to build new features 

Debugging using dev consoles, firebug, firecookie, or any of your favorite tools. 

Help troubleshoot production issues and resolve critical customer facing issues Provide top-notch support to our customers 

You Should Have: 

A strong body of prior front end work, including significant projects written in JavaScript. Mastery of JavaScript; expertise in most of the following technologies, and proficiency in all of them: jQuery, CSS, HTML5, AJAX. 

Deep understanding of closures, prototypal inheritance, DOM manipulation, HTTP, web security, cross browser compatibility challenges. 

Strong Experience with NodeJS and Express JS. 

Hands-on with a code management system like GIT, SVN. 

Experience with NoSQL databases, preferably CouchDB or CouchBase. 

Good to have: Experience with ReactJS and Typescript.