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Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Roles and Responsibilities

Familiarizing yourself with all products and services offered by our company.

Generate & identify new sales leads, pitch to prospects about the services we offer. Write proposals for prospective clients.

Arrange post-sale support to clients.

Maintaining meaningful relationships with existing clients to ensure that they are retained.

Negotiating with clients to secure the most attractive prices.

Study client's existing technology/systems and consult them on the most appropriate process, to ensure seamless integration of our solution

Provide strategic inputs for the business based on interactions with clients.

Maintain daily sales report and report to the Manager.

Manage and execute marketing campaign plans

Requirements

Degree in marketing, business administration, or similar.

2-5 years of experience in Strategy, Lead Generation, Consulting and Business Development for, IT Software services industry

Experience in generating leads, handling inbound leads, strong follow-up skills, business understanding, ability to answer client queries e.g. technical, business etc.

Excellent interpersonal, verbal and written communication skills are required.

Must be familiar with LinkedIn, Google search and other sales tool

Well versed in delivering product/solution demos and sales presentations

We are seeking a highly skilled Team Lead – MERN Stack Developer to lead the development and delivery of scalable, maintainable, and high-performance applications using MongoDB, Express.js, React.js, and Node.js. The ideal candidate will have strong technical expertise, leadership skills, and a passion for building innovative solutions. If you have experience in microservices, micro-frontends, message queues, Redis, CI/CD, and best practices for large-scale applications, we’d love to have you on our team.

Key Responsibilities

Technical Leadership & Team Management

• Lead and mentor a team of developers, ensuring smooth collaboration, technical growth, and high-quality deliverables.
• Assign tasks, set priorities, track progress, and ensure project deadlines are met.
• Conduct code reviews to maintain coding standards, ensure maintainability, and improve code quality.
• Promote a culture of innovation, continuous learning, and problem-solving.
• Architect and implement microservices, micro-frontends, and modular micro-apps for scalable and maintainable solutions.
• Collaborate with stakeholders to translate business requirements into technical designs and implementation plans.
• Optimize performance and scalability for large-scale applications with dynamic data flows.

Backend Development (Node.js & Express.js)

• Design and implement secure, scalable backend structures and APIs.
• Develop reusable tools and libraries to support a microservices architecture.
• Handle error management and debugging for seamless application functionality.
• Work with message queues like RabbitMQ, Kafka, or Redis for event-driven communication.
• Use tools like New Relic or Prometheus to monitor and debug production systems.
• Solve challenging technical problems with smart, scalable solutions.

Database Management (MongoDB)

• Design efficient and scalable database schemas for large-scale projects.
• Optimize database performance using indexing, aggregation, and advanced querying techniques.
• Leverage MongoDB features like sharding and replication to handle large datasets efficiently.

Frontend Development (React.js & JavaScript)

• Build and optimize reusable, high-performance React.js components and dynamic user interfaces.
• Develop robust solutions for complex UI interactions, including drag-and-drop functionality.
• Implement efficient state management using Redux, Context API, or React Query.
• Optimize web performance, including DOM manipulation, memory management, and responsiveness.
• Ensure applications adhere to WCAG accessibility standards and provide excellent user experiences.

Best Practices & Continuous Improvement

• Define and enforce coding standards, workflows, and best practices for high-quality development.
• Develop and maintain CI/CD pipelines for automated testing and deployment.
• Write secure and robust code to protect against vulnerabilities like XSS and CSRF.
• Regularly monitor and optimize application performance, security, and scalability.
• Stay updated on the latest trends in MERN stack technologies and software development practices.
• Collaborate with DevOps teams for containerized deployments using Docker and Kubernetes.

Technology / Frame work: Angular, Ionic

Roles:

• Design frontend architecture.
• Provide solution for business needs.
• 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
• Caching techniques such as Service workers to improve the front end performance.
• Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
• Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
• Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
• Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
• Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
  
  

Desired/Preferred Qualifications :

• Bachelor's degree or equivalent experience
• Strong problem solving and conceptual thinking abilities
• Desire to work in a collaborative, fast-paced, start-up like environment.
• Experience leveraging node.js frameworks such as Express.
• Experience with distributed source control management, i.e. Git

Job Description:

Position: Business Development Executive

Exp: 2+ Years of experience

Skills:

• Must have strong knowledge of freelancing site Upwork.
• Must have inside-out knowledge of Upwork algorithms and have great sense and command on Upwork.
• Excellent Analytical & Communication Skills (Written and Oral).
• Email Etiquette, Proposal Writing, Follow-up, and Requirement Gathering.
• Must be aware of client details analysis.

• In-depth knowledge of SAP system, ABAP language and HANA platform.
• Experience in using/ working with ABAP, OO ABAP, Reports, BAPI, BADI, User Exits, ALV Reports, Module Pool, BDC, Smart Forms, Adobe Forms, ALE/IDOC, RFCs, HANA - CDS view, Attribute Views, Procedure, AMDP and ADBC experience, HANA Native Views Attribute View, Analytic Views, Modelling and Procedures and HANA XS and Search experience.

• Work on development, enhancements/ changes and implementation of SAP-ABAP projects.
• Provide high quality support throughout the project.
• Conduct defect analysis and perform necessary fixes and enhancements.
• Collaborate with functional owners, architects and other personnel to develop systems to meet the requirements.
• Create technical specification and estimations for assigned project.
• Work in compliance with the programming and documentation standards.
• Assist in unit testing of ABAP programs.
• Ensure project completion within the allotted timelines and budget.
• Troubleshoot production problems in a timely manner.
• Maintain and update existing program codes as needed.