Client Relationship Manager
An edutech company
1 - 2 yrs
₹5L - ₹6L / yr
Remote, Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Communication Skills
Phone support
Business Writing
Junior Client Relationship Manager
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Skill requirements really are:
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
2. Should not see this as a temporary role/should be serious to work
The office is 5 days a week.
In this role, will be expected to respond to customers on Saturdays too.
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
Note: Initially all work will be remote (for the next 2-3 months or longer as the pandemic situation demands); after the pandemic, would be required to be in Bangalore/relocate to Bangalore for in-office work.
Feel free to reach out to me for any queries.
Thanks,
Shashi
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