Client Relationship Manager

Position: eComm & digital manager (SFCC, SFRA)

Location: Gurgaon

Experience: 7+ year

Qualification: Bachelor degree in IT

Key Deliverables (Essential functions & Responsibilities of the Job):

·         Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.

·         Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction

·         Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.

·         Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.

·         Identify eComm & digital demands in a timely and comprehensive manner and ensure business

·         requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.

·         Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.

·         Accountable for project delivery of applications or technology in time & budgets.

·         Manage personnel and outside contractor(s) as required.

·         Where required, to provide leadership, welfare and coaching to your team.

Key Relationships:

·         Internal business customers in eComm & digita.

·         Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·         Internal staff - direct reports (where applicable)

·         IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·         This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

·         Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front

·         Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.

·         Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

·         Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.

·         Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.

·         Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.

·         This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.

·         Ability to effectively interact with all levels of business via phone, written communication and in person.

·         Management and leadership skills.

Mail updated resume with below details-

Total Experience-

Relevant experience-

Experience in SFCC and SFRA –

Current CTC-

Expected CTC-

Notice period-

Current Location-

Would you be comfortable with job location (Gurgaon) ?

Email: etalenthire[at]gmail[dot] com

Satish: 88O 27 49 743

About LimeTray

LimeTray is a leading SaaS company that provides digital infrastructure to F&B businesses, helping them streamline operations, grow their online presence, and boost customer engagement. We work with thousands of restaurants and cloud kitchens across India and internationally, offering them a full-stack platform that includes online ordering, CRM, loyalty programs, and more. Our mission is to enable restaurants to compete in the digital age with powerful, easy-to-use technology.

About the Job – Account Manager

Key responsibilities:

• Engage an assigned portfolio of restaurants to help them derive maximum value from LimeTray's products.
• Act as a consultant to key accounts—resolving their needs using LimeTray’s solutions and maintaining strong relationships.
• Drive renewal revenue through proactive planning and support.
• Upsell additional products and services to existing clients to generate incremental revenue.
• Serve as the primary point of contact for large accounts, promoting trust and customer satisfaction.
• Monitor key metrics such as revenue, adoption, and churn for your portfolio.
• Create client success stories to support new customer acquisition.
• Collaborate with the product team to improve regional product adoption strategies.

Perks:

5 days working | Medical insurance | Career growth opportunities | Collaborative, dynamic work environment

Skill(s) required:

Client Interaction | Client Relationship Management | Effective Communication (written & spoken English) | Interpersonal Skills | MS Excel & PowerPoint | Negotiation & Presentation Skills | Report Generation & Writing

Who can apply:

Only candidates who:

• Have a minimum of 1 year of experience
• Are based in Delhi or Gurgaon

Other requirements:

• A bachelor’s degree in Business, Sales, Marketing, or a related field
• Internship/full-time experience in Sales or Marketing (SaaS industry preferred)
• Understanding of Indian market customer interactions
• Strong communication and interpersonal skills (non-negotiable)
• Self-motivated, proactive, and capable of working independently
• Track record of meeting/exceeding targets
• Familiarity with CRM tools and Office Suite (Excel, Word, PowerPoint)
• Mandatory: Laptop and smartphone (BYOD policy)

Salary:

2 months probation

• 15,000 stipend during probation

Annual CTC: ₹ 3,00,000 – ₹ 4,00,000

• Fixed pay: ₹ 3,00,000 - ₹ 3,50,000
• Variable pay: ₹ 0 – ₹ 50,000

• 3-5 years of professional experience in web development with a strong focus on JavaScript stack technologies.
• Proven experience in integrating blockchain technology into web applications, with a deep understanding of blockchain protocols, smart contracts, and decentralized applications (dApps).
• Proficiency in multisignature, multiparty computation and 3rd party Node provider integration
• Experience with public blockchain platforms such as Bitcoin, Ethereum, etc.
• Solid understanding of RESTful APIs and web services.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, agile environment and adapt to changing priorities.
• Experience with continuous integration and deployment (CI/CD) pipelines is a plus.
• Experience in setting up Bitcoin core, and Geth node is a plus

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

Role & Responsibilities

• Design Automation framework and develop automated test scripts to maximize efficiency
• Integration of automation suites with tools such as browser stack
  Writing and executing automated tests for new features
• Mentoring the juniors and contributing to peer reviews
• Participate in design reviews and provide feedback on features and usability as accurately as possible and come up with possible test requirements
• Identify test data requirements and generate required data to support testing
• Completion of the tasks without creating a dependency
• 6 years of experience writing automated tests and frameworks from scratch for automating Mobile App using tools such as XCUITest, Appium, UIAutomator etc. Good exposure in Mobile App Automation testing using any framework
• Experience working on scripting or programming languages (Java, Python) Hands-on experience with TestNG frameworks
• Familiar with agile software development cycles and security testing
• Strong technical and analytical skills; ability to understand complex systems and design tests around integration and interface points
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals. Familiarity with tools like postman, Burp suite and mobile app development tools.
• A practiced eye for pixel misalignments, margin errors, and other visual details.

Requirements:

• Knowledge of REACT tools including React.js, Webpack, Redux.
• Experience with user interface design.
• Excellent troubleshooting skills.
• Good project management skills.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Skills Required:

• React (Must), Preferably mobx experience
• Modern CSS layouts like Flex, Grid
• Strong fundamentals in OOP design patterns
• Basic understanding of REST API's

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers