11+ Pharmacology Jobs in Bangalore (Bengaluru) | Pharmacology Job openings in Bangalore (Bengaluru)

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.

About HeyCoach:

We are an exceptional group of highly skilled individuals, passionate about addressing a fundamental challenge within the education industry. Our team consists of talented geeks who possess a deep understanding of the issues at hand and are dedicated to finding innovative solutions. In our quest for excellence, we are constantly seeking out remarkable individuals who can contribute to our growth and success. Whether it's developing cutting-edge technologies, designing immersive learning experiences, or implementing groundbreaking teaching methodologies, we consistently strive for excellence.

Job Description:

• Mobile App Development: Collaborate with cross-functional teams to design, develop, test, and deploy robust and scalable Android applications.
• Code Optimisation: Write clean, maintainable, and efficient code, with a focus on performance and responsiveness. Identify and address bottlenecks and bugs.
• UI/UX Implementation: Work closely with designers to implement visually appealing and intuitive user interfaces. Ensure seamless integration between the front-end and back-end components.
• API Integration: Integrate with RESTful APIs and third-party services to enhance app functionality and data exchange.
• Testing and Debugging: Conduct thorough testing of applications, including unit testing and debugging. Collaborate with quality assurance teams to ensure the delivery of high-quality software.
• Platform Compatibility: Stay updated on the latest Android platform updates and ensure compatibility with various devices and screen sizes.
• Performance Optimization: Continuously optimize application performance, keeping up with best practices and industry standards.
• Collaboration: Work closely with other developers and team members to achieve project goals. Participate in code reviews and knowledge-sharing sessions.

Requirements:

• Engineers with 1-6 years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store.
• Top-notch programming skills in Java, Kotlin and Android along with MVVM, Dagger2, Room, LiveData, Coroutine & JetPack-Components.
• Command of memory management, view hierarchy, battery optimisation and in-depth experience with multi threaded and networked applications.
• Worked with Restful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL.
• Thorough working knowledge of Android Studio with the Gradle build system.
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices.
• Focus on Material Design principles and pixel-perfect implementation of the design into code.
• Solid experience with Git Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.

• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Maintaining the security and integrity of the application software.
• Bachelor’s degree in computer science or any other field.
• Previous work experience with application and development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in salesforce admin/development, MYSQL, Apex, JavaScript, Native, and Visual Force, LWC.
• Should have 3+ years of experience in salesforce.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.

• Strong experience in Python scripting and automation frameworks (Pytest and Robot)
• Basic knowledge in SQL servers and queries, REST API calls.
• Jira, and any test management tools.
• Knowledge in data/ETL domain is an added advantage.
• Familiarity with CI/CD tools like Jenkins.

Senior Frontend Developer || CSS, HTML, JavaScript, React.js|| 3+ years exp