Clinical Research Associate

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Overview

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States | Canada | United Kingdom | United Arab of Emirates | India

Job Responsibilities

• Solve complex business problems by applying NLP, CV and Machine Learning techniques. Integrate these algorithms into multiple product and solution offerings.
• Conduct research to advance the field of generative AI, including staying up-to-date with the latest developments and techniques. Develop new generative models or improve existing ones.
• Build cognitive capabilities in multiple product and solution offerings.
• Systemic study of latest research and industry developments in Artificial Intelligence. Leverage these developments to solve real-world business problems.
• Envisage next-generation challenges and recommend solutions to solve them.
• Facilitate the IP generation process in the organization and works towards patenting of inventions.

Requirements & Qualifications:

• B.E/B.TECH/MS/M.TECH/MCA.
• Knowledge / Competency / Skills: - Artificial Intelligence, Machine Learning, Deep Learning, Computer Vision, Natural Language Processing (NLP).
• Knowledge of various Generative AI models and Prompt Engineering.
• Hands-on coding skills in Python, at least 4 years’ python experience. (Preferred) Strong NLP skills.

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.

Hubstream:

Hubstream is a fast-growing startup software company with headquarters located near Seattle, Washington, USA, and having Development & Research Center in Chennai. Our software is currently used by the world's largest law enforcement agencies and large enterprises. We help countries, companies, and nonprofits keep people and property safe. Our investigation and crime analytics intelligence software put thoughtful, innovative tools in the hands of people whose passion is to identify and rescue victims or improve their business operations. We have experienced leaders who have grown Hubstream into a world market leader in online child protection. We're quickly expanding to various domains such as Brand Protection, Trademark, Trust and Safety, Cybercrime, etc.

Responsibilities:

We are looking for an experienced developer(s) who has excellent communication skills, interested in interacting with Customers across the globe and helping to solve issues, is self-motivated, looking for a challenge, can see the bigger picture, and takes responsibility. Here are some of the responsibilities.

• Design, develop, and deploy highly scalable secure Web applications and Web Jobs

• Design, develop, test, and deploy backend applications using Microsoft technologies.

• Establish and maintain high coding standards in design and development.

• Ability to take a leadership role thereby mentoring and coaching junior developers as the team grows

Required Candidate Profile:

• B.E/ME/MTech/MCA in Computer Science or related field or equivalent experience

• Demonstrated ability to work on a distributed or remote team is highly preferred.

• Ability to learn and grasp concepts quickly in a fast-paced environment.

• Proven problem-solving, design, and testing skills.

• Excellent collaboration skills and the ability to be adaptable and agile in development.

• Ability to be self-directed and work with minimal supervision. 

• Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
• SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
• Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
• Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
• Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
• Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.

Woliba is leading the way with a fully virtual, one-stop platform to help organizations small and large continue to drive success with company culture, morale and workplace wellbeing. We help companies enhance their employee experience with one comprehensive platform to manage wellbeing, engagement, recognition, and rewards. We are currently ranked as one of the top Corporate Wellness Programs globally beating out many of the long-standing competitors in the industry. We are looking to disrupt our space but need the right team in place to help with these efforts. If you’re looking to grow your career in a fast-paced environment and work for a company that helps organizations and their teams, we’d love to hear from you! You must be a self-starter, motivated and passionate about wellness. 

• Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
• Designs, builds and maintains our social media presence.
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Plans, executes, and measures experiments and conversion tests.
• Collaborates with internal teams to create landing pages and optimize the user experience.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identifies critical conversion points and drop off points and optimizes user funnels.
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
• Supports and guides the direction of email marketing campaigns 
• Maintains digital marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
• Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Creating and maintaining client relationships
• Coaching and subordinate involvement
• Managing processes
• Self-motivated yet customer-focused
• Proficient in marketing research and statistical analysis
• Able to develop budgets
• Familiar with financial planning and strategy

• Bachelor's degree in marketing or business
• Great problem-solving skills
• Proficient in photo and video editing software such as Adobe
• Deep knowledge of web design principles
• Proficient in MS Office Suite, including Outlook, Excel and Word.
• Great communication skills
• Strong project management skills
• Experience working with project management tools such as Asana or Trello
• SEO and SEM experience such as link building and on-page optimization 

Education and Experience Requirements:

• Bachelor’s or Master’s degree in marketing or a related field
• Proven working experience in digital marketing, particularly within the SaaS industry
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Experience with marketing tech tools for social media management and email marketing, and influencer outreach such as BuzzSumo, BuzzStream, Buffer, MailChimp, and HootSuite.
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines
• Working knowledge of HTML, CSS, and JavaScript development and constraints

• Bachelor's degree in Computer Science or related field or equivalent experience
• 2+ years of Full Stack development experience using NodeJs
• Knowledge of relational databases (PostgreSQL, MySQL, etc. )
• Experience designing and developing REST APIs
• Strong analytical and communication skills
• Eager to learn new technologies
• Strong fundamental knowledge of object-oriented programming, data structures, algorithms, and performance
• Hands-on experience with agile practices, including coding standards, reviews, build process, testing, and code control management.

• Infrastructure experience including AWS, Jenkins, Docker, Kubernetes and CI/CD configuration and deployment is ideal.
• Our development team is looking for an experienced full-time Full Stack Developer to join our fast-growing organization.
• As part of the development team, you will be maintaining, enhancing, designing, developing, testing, and documenting on both the client and server-side of our products.
• The ideal candidate is an innovative problem solver, who has excellent communication and teamwork skills.
• NodeJS, React JS
• Docker, AWS

• Plan & execute user acquisition and engagementcampaigns through paid marketing channels
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Thorough understanding and experience on media platformslike Google, Facebook etc.

• Work efficiently with our Creativeand Content teams to build content strategies

• Work closely with Analytics/Data Science team to build right personalized campaigns for different consumer segments.  

• Align with Product team and sales team for funnel improvement and tech related issues.  

• Manage campaign reports with good presentation skills.

• Potential user research, identification and testing new ideas/channels.

• Good experience with Objective-C/Swift and iOS SDK.
• Good working knowledge in Cocoa Touch.
• Experience with memory management and caching mechanisms specific to mobile devices.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
• Experience in Payment gateway integration in mobile apps is a big plus.
• A portfolio of iPhone apps in the app store is a plus.
• UI & UX experience
• Locations and Map API's
• Design and build iOS mobile applications.
• Collaborate with cross-functional teams to analyze, design, and ship new features.
• Fully responsible for mobile app development in the team.
• Implement new technologies to maximize application performance Job Requirements.
• Job Type: Full-time, Ready to join office.
•