11+ OTA Jobs in Mumbai | OTA Job openings in Mumbai

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over

500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create

memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are

carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers

of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our

dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served

300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.

Why work with us:

We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and

improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role: Lead the Demand, Pricing & Yield Management for our largest and strategically important region and will help

sustain and grow the vision of improving the yield strategy of our portfolio. Manage the monetization of inventory, create

performance metrics that demonstrate our value to owners and monitor compliance of pricing strategies and adoption across

the portfolio. You are comfortable tackling obstacles using quantitative analysis and lead the team in the right direction to

achieve targets tapping into different online and offline channels.

Job Responsibilities:

● Responsible for managing OTA's channels

● Generating sales from direct & indirect channels (Online & Offline)

● Responsible for achieving quarterly and annual sales targets

● Monitoring the market and competitor products and activities

● Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction/experience

● Responsible for establishing and maintaining key customer relationships.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners, and employee

● Good in strategic thinking and data-driven decision-making.

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal skills with the ability to collaborate and manage.

● Strong in advance excel, google sheet management

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales is required.

Hospitality experience is a plus

Responsibilities

• Design and implement advanced solutions utilizing Large Language Models (LLMs).
• Demonstrate self-driven initiative by taking ownership and creating end-to-end solutions.
• Conduct research and stay informed about the latest developments in generative AI and LLMs.
• Develop and maintain code libraries, tools, and frameworks to support generative AI development.
• Participate in code reviews and contribute to maintaining high code quality standards.
• Engage in the entire software development lifecycle, from design and testing to deployment and maintenance.
• Collaborate closely with cross-functional teams to align messaging, contribute to roadmaps, and integrate software into different repositories for core system compatibility.
• Possess strong analytical and problem-solving skills.
• Demonstrate excellent communication skills and the ability to work effectively in a team environment.

Primary Skills

• Generative AI: Proficiency with SaaS LLMs, including Lang chain, llama index, vector databases, Prompt engineering (COT, TOT, ReAct, agents). Experience with Azure OpenAI, Google Vertex AI, AWS Bedrock for text/audio/image/video modalities.
• Familiarity with Open-source LLMs, including tools like TensorFlow/Pytorch and Huggingface. Techniques such as quantization, LLM finetuning using PEFT, RLHF, data annotation workflow, and GPU utilization.
• Cloud: Hands-on experience with cloud platforms such as Azure, AWS, and GCP. Cloud certification is preferred.
• Application Development: Proficiency in Python, Docker, FastAPI/Django/Flask, and Git.
• Natural Language Processing (NLP): Hands-on experience in use case classification, topic modeling, Q&A and chatbots, search, Document AI, summarization, and content generation.
• Computer Vision and Audio: Hands-on experience in image classification, object detection, segmentation, image generation, audio, and video analysis.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Requirements:

• 3 -7 years of software development experience.
• Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures.
• Excellent analytical, logical and problem-solving skills.
• Software Development Engineer.
• Good understanding of complexities involved in designing/developing large scale systems.
• Strong system design skills.
• Experience in technologies like Elasticsearch, Redis, Kafka etc.
• Good knowledge of relational and NoSQL databases.
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus.
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus.
• Ability to understand business requirements and take ownership of the work.
• Exhibit passion and enthusiasm for building and maintaining large scale platforms.

Job description:

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Ground level sales, by approaching the target audience directly - based on target audience (people with pets, product vendors or service providers in the industry)
• Association with Service providers to get them registered on Petkonnect. For example, Groomers, Trainers etc.
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Work with, and achieve monthly sales targets
• Handle customer queries, if any

Requirements:

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Aptitude in delivering attractive presentations

Qualifications:

any degree other than b.com, ie. BMS, BBA, CRM, M.com or any other Bachelors / Diploma having sales and marketing as primary subjects. E-Commerce background.

Love working with influencers and using social media?

We are seeking a digitally savvy, experienced marketing mind to develop and execute our influencer marketing strategies and creative social media campaigns.

The intern is responsible for planning social media calendars, collaborating with in-house designers to create social media posts, assisting the social media team with brainstorming campaigns, monitoring and posting on blogs and social networks, engaging in online forums, participating in online outreach and promotion, optimizing our website, and conducting keyword analysis. Those looking to gain valuable online media experience with an established organization are encouraged to apply.

Interest and passion for Health, Wellness & Fitness industry is a must!

Desired skills

• Knowledge of UI development (UI Kit, App Life Cycle, View Controller life cycle, Storyboards, Auto layout)
• Basic and Advanced concepts of Swift (for e.g., generics, KVO, etc.)
• Minimum 1 year experience in Swift.
• Implementation details of complex features (e.g., push notifications, Analytics integration, accessibility, features of health kit, deep-linking, etc.)
• MVC, MVVM, VIPER design patterns and other patterns used in iOS
• Apple UI guidelines, Guidelines/process to submit app to the App Store

Personal attributes

• Good communication skills.

Must Have

• 1+ to 6 year’s development experience in Java/J2EE Development.
• 1+ years’ experience in Spring, Hibernate.
• 1+ years’ experience in developing REST API’s
• 1+ years’ experience in developing Spring boot applications.
• Hands-On experience in Unit testing.
• Hands On experience in MVC frameworks –AngularJS/Angular7/8
• Understanding of Micro services.
• Understanding of Agile Methodologies.
• Working experience with DB technologies
• Strong analytical and problem-solving skills.
• Aptitude for innovation, working independently and thinking ‘outside of the box’.

• Design and develop cloud native enterprise applications 
• Define and establish conventions, standards and best practices for the SDLC process and ensure that quality control is of paramount importance at each step of the development life cycle
• Develop reusable frameworks and libraries that can drastically accelerate new application development in the future
• Participate in the requirement analysis and gathering process and also perform sit-withs with business teams to ensure there is full clarity of the problem statement
• Actively engage wih infrastructure team and take ownership of DevOps processes to ensure that build and deployment processes are efficient and optimal.
• Actively engage with project stakeholders to ensure all are in sync with the progress, risks and issues
• Quickly learn and adopt cutting edge technologies to help keep the org ahead of the curve