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We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Requirements:

• Strong C/C++ programming and debugging skills in a Linux environment.
• Experience with Design Patterns, ACE Framework, and Socket Programming.
• Experience in Multi-threaded software development for Multicore Architectures.
• Experience in VOIP application development, preferably on client/server platforms.
• Understanding of system performance and scaling.
• Experience in embedded software development.
• Excellent problem solving/debugging skills design, develop, troubleshoot and debug.
• Software programs for databases, applications, tools, networks etc.

Senior Software Engineer I

Primary Responsibilities

• Designs, codes, debugs, optimizes, and releases both frontend and backend components as well as internal tools.
• Performs code reviews of pull requests.
• Assists junior engineers with development and SDLC processes.
• Works closely with QA analysts for feature and regression testing.
• Writes and maintains unit, integration, and acceptance tests.
• Helps select and incorporate new tools and technologies.
• Drives continuous improvement of best practices within the development team.
• Identifies and recommends where increased automation, performance enhancements, application enhancements, and quality enhancements may be incorporated.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Keeps current with emerging technologies and technological developments within the industry.

Education & Experience

·      Level of Formal Education:

o  Bachelors or 5 years of professional experience

·      Area of Study:

o  Computer Science or related field

·      Years of Experience:

o  5+ years

·      Type of Experience:

o  Software Engineering

·      Special Certifications or Technical Skills:

o  n/a

·      Information Systems:

o  C#, .NET Framework, JavaScript, SQL Server

·      Technical Competencies:

o  n/a

·      Skills and Ability:

o  C# (or similar language)

o  JavaScript / Node.js

o  SQL Server (or similar relational database management system)

o  Object-oriented design

o  Unit, integration, & acceptance testing

o  Git (or similar version control system)

·      Personal Attributes:

o  Accountable, analytical, methodical, strategic, situational awareness

·      Other/Preferred:

o  Full Stack Development experience

o  Experience or interest in learning:

§ REST web services / microservice architecture

§ Continuous integration & continuous delivery

§ Behavior-driven development

§ GraphQL

§ Docker containers

§ Cloud technologies (e.g. serverless architecture / AWS Lambda)

Our client DDB Mudra Group are one of India’s largest marketing communications networks. The Group’s promise ‘Unexpected Works’ comes alive in our partnerships with some of the world’s fastest-growing companies and most admired brands including Johnson & Johnson, Volkswagen, Pepsico, McDonald’s, TTK Prestige, Diageo, Unilever, Royal Enfield, Titan, Meesho, and Infosys. Our agencies include DDB Mudra, 22feet Tribal Worldwide, Mudramax, Interbrand, Track and TracyLocke.  

Our work has shone at many prestigious forums.  

• APAC Agency of the Year at Spikes Asia 2022 with consecutive Grand Prix wins in the last three years. 
• Asia's #1 creative agency by WARC Rankings 2021. 
• India’s Agency of the Year and #5 in Asia according to Campaign Brief’s ‘The Work 2021’. 
• 2 at Kyoorius 2021. 
• One of the only two Indian agencies to bring home a Cannes Gold in 2021. 

One of the Top 20 most effective and creative agencies in the world by Effie Index 2020Our unwavering commitment to diversity and inclusion as one of the company’s key pillars for growth is seen through marquee initiatives like ‘The Phyllis India Project’ which creates a community of women leaders, and ‘Open Pride’ that fosters an inclusive and engaging work environment for the LGBTQIA+ community & allies. The Group was awarded Silver at IWEI’s Top Employers 2020 for the LGBT+ community. We are also four-time Gold winners of the Talent Development Program of the Year at the Campaign South Asia Agency of the Year Awards. 
http://ddbmudragroup.com/" target="_blank">http://ddbmudragroup.com/ 

Key responsibilities & Deliverables:

 
Candidates with extensive Drupal experience please apply!

• Deeper understanding and working experience in Drupal, WordPress, Laravel or CodeIgniter & NodeJS (Express JS).
• Analyze, design, code, debug, test, document & deploy applications
• Experienced in OOP and knowledge of design patterns
• Creating, using implementing and modifying Drupal/WordPress themes.
• Customize and tweak core, forms, modules and themes in Drupal/WordPress.
• Managing deployments of PHP and NodeJS projects with one or multiple developers across environments
• Hands-on experience in PHP, JavaScript, jQuery, SQL, Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS), MySQL, MongoDB.
• Exposure Experiences in application integration and web services technologies (REST, SOAP, XML, etc.) WebAPI
• Responsible and Reliable developer working against strict timelines and meeting on-time delivery goals.
• Deploying applications in AWS or GCP or Azure
• Must be a self-starter & be able to work with minimum supervision
• Should have capacity to solve complex business problems

Essential skills:

• Seeking 2+ years experienced PHP/NodeJS developer for long term employment.
• Must have, 2+ years’ experience working under Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS).
• Expertise in Drupal, WordPress, Laravel or CodeIgniter, NodeJS (Express JS), MySQL, Rest APIs and MongoDB.
• Good knowledge of Ajax, jQuery, HTML, Javascript, and CSS.
• Familiarity with source control systems such as Subversion, etc.
  Knowledge of Object-oriented concepts.
• Good to know about deploying applications in AWS or GCP or Azure
• Knowledge of REST/SOAP Web services.
• Knowledge of AngularJS or React JS is a big plus.
• Good to have certification under any CMS or Framework.
• Proficient in the maintenance and administration of applications.
• Experience integrating open source and third-party applications into existing applications.
• Results-oriented, reliable, and able to work under pressure.
• Ability to communicate technical ideas to business users and other teams.
• Ability to both collaborate with team members and work independently.
• Eager to embrace current and emerging web technologies

Regards,
Namrata Shukla.

Responsibilities:

• Develop back-end server that includes business logic linked to various data storage solutions including database.
• Design back-end server system by using technology appropriate for server environment.
• Develop and maintain Rest services for Samsung Pay Develop RESTful services that are highly scalable, available, maintainable.

Requirements:

• Excellent Programming Skills.
• Strong problem-solving abilities.
• Analytical skills, and troubleshooting.
• Good understanding of algorithms, data structures, and performance optimization methods.
• Hands-on with Design, Coding, Debugging, and Testing.
• Excellent Communication & Interpersonal Skills, Team Player.

Programming Skills:

• C, C++, and/ Java Jquery, Spring, Struts. Hibernate, iBatis, Node.js Web Services, Web Security, MySQL.
• Memcache/Redis, Cassandra/HBase, MongoDB/CouchDBMap Reduce, Hadoop, Spark, Hive, Mahout.
• Fast Data Processing - Storm - Rules Engine - Drools.

• Coordinate with global hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, Stack Overflow, and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations

• Verbal and non-verbal communication.
• Listening skills.
• Assertiveness.

• Test Strategy, Test Planning, Test Management, Test Case Writing
• Functional, Integration, System & Regression Testing
• Defects Reporting, Tracking & Retesting
• Entire Test Life Cycle Management
• Good in Manual Testing
• Manual testing of front-end, API
• Monitoring and debugging issues in both staging and production environments
• Ability to adapt to changing priorities in a highly multi-tasked environment
• Must be self-motivated and results-driven
• Self-learning through self-exploration and documentation of the tool.
• Must have a hunger for knowledge and drive to increase product and domain expertise
• Detail and project-oriented with a focus on quality and passion in the work at hand
• Ability to effectively communicate and support our customers over email and web requests
• Ability to communicate easily with a diverse group of people

Qualifications

• Knowledge of any Application Lifecycle Management (ALM) tools like Jira or similar bug tracking tools - MUST
• An ability to rapidly grasp and apply complex business and technical concepts
• An ability to work with minimal supervision
• Excellent English Speaker - MUST
• Technical English writing in high level
• At least 2 Years and a maximum of 7 years of manual testing experience on web application
• Knowledge in SQL basic queries
• Knowledge in testing REST APIs
• Certification of ISTQB

• Experience in developing modern web applications using React and Redux.
• Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model
• Good understanding of Database schema, design, optimization, scalability.
• Great communication skills, strong work ethic.
• Ownership of the product from start to finish.
• Ability to learn new technologies quickly.

• Experience with AWS
• Expert level understanding of the HTML DOM and underlying event model
• Prior Open source contributions
• Experience building responsive design.