QA Lead

Company: Augmentive Business 7 Solutions Pvt. Ltd.

Location: Remote (Work from Home)

Role Type: Full-Time

Salary: Starting from 65,000 per month

Key Responsibilities

As an Online Business Manager, you will:

●      Conduct online research and prepare reports/documentation to support clients in making informed business decisions.

●      Manage databases, including data collection, cleansing, validation, formatting, and representation.

●      Generate and manage leads through online platforms and web scraping, and maintain them on CRM systems.

●      Coordinate with executives, departments, and vendors to ensure smooth execution of projects and events, meeting all deadlines.

●      Provide administrative and operational support to key executives as required.

Qualifications & Prerequisites

●      Minimum 2 years of full-time professional work experience with a consistent and stable career track record.

●      Excellent communication skills – both written and spoken English.

●      Applicants must be willing to sign a 12-month bond.

●      Strong analytical, mathematical, and logical reasoning abilities.

●      Demonstrated experience in conflict resolution and professional communication.

●      Ability to work independently with a high degree of self-motivation, organization, and accountability.

Technical Requirements

●      High-speed internet connection: Minimum 100 Mbps Wi-Fi.

●      Laptop with at least 8 GB RAM and a Core i3/i5 (9th Gen or above) processor.

●      Good quality camera and headset for video calls.

●      Quiet and well-lit workspace suitable for professional remote work.

Job Details and Requirements

●      Remote position (EST/PST time zones); 5 days/week (Mon-Fri)

●      Training: 6:30 PM - 3:30 AM EST, 4-6 weeks + 2 months probation

●      Candidates need their own work-from-home setup (laptop, Wi-Fi, headset, webcam, power backup)

●      Holidays: Indian holidays observed; 15 paid leaves + 8-10 public holidays + 3 on-demand regional holidays

About the Role

We are seeking an enthusiastic and motivated Female Tele Sales Executive to join our e-pharmacy team. The role involves engaging with customers over phone calls, promoting healthcare and pharmacy services, assisting with medicine orders, and ensuring excellent customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote pharmacy products, health packages, and e-pharmacy services.
• Handle inbound customer queries related to medicine orders, availability, discounts, and delivery timelines.
• Maintain daily/weekly call logs, sales targets, and conversion records.
• Upsell/cross-sell relevant medicines, wellness products, and diagnostic services.
• Provide accurate information regarding prescriptions, offers, and order status.
• Build and maintain a positive relationship with customers to ensure repeat business.
• Coordinate with the operations and delivery team to resolve customer issues.
• Achieve monthly sales and telecalling targets set by management.

Key Skills & Competencies

• Excellent communication and persuasion skills (Hindi, English, Bengali preferred for Kolkata region).
• Confidence in handling outbound telesales calls.
• Ability to explain healthcare services/products clearly.
• Good computer knowledge (MS Office, CRM tools, order management software).
• Strong customer handling and relationship management skills.

Eligibility Criteria

• Education: Minimum 12th Pass / Graduate (any stream). Pharma background is an added advantage.
• Experience: 0–3 years in telesales / telemarketing / pharmacy sales / BPO voice process. Freshers with good communication skills are welcome.
• Gender Preference: Female candidates.
• Age: 20–35 years preferred.

Roles and Responsibilities

• Responsible for managing & driving the online business on E-commerce marketplaces.
• Responsible for uploading new collections on a weekly basis and ensuring catalogue hygiene of the uploaded catalogue.
• Handling the marketing budgets & the paid advertising campaigns/sponsored ads on the marketplaces.
• Responsible for handling product listings, promotions, deals, discounts & day-to-day operational issues related to the marketplace.
• Sole POC for communication with the category team.
• Strategizing & implementing the plan of action for the month on month growth in the sales from the existing online marketplace.
• Ensuring that all new products are uploaded and listed on websites/channels
• Repricing the products
• FBA Set up a pricing minimum to maximum for FBA listings
• Creating product listings and set minimum and maximum pricing
• Generating out of stock report, bestselling products report, runout stock report brand by brand on daily basis.
• Sort out pricing error issues and re-activate the listings. Inactivate listing to make active listing if required.
• Deleting discarded SKUs from all channels if required
• Optimizing listings with accurate product information, images, pricing and placement to increase sales and maximize revenue
• Optimize existing listings of current products to ensure we are exploring sales opportunities
• Keep up to date with industry techniques for SEO and content marketing
• To analyze product pricing vs our competitors on an ongoing basis and make pricing adjustments
• Support customer care emails and calls and also support social media campaigns.
• Ability to communicate effectively and to operate as part of a team

Job Description: 

We are looking for an experienced SQL Developer to become a valued member of our dynamic team. In the role of SQL Developer, you will be tasked with creating top-notch database solutions, fine-tuning SQL databases, and providing support for our applications and systems. Your proficiency in SQL database design, development, and optimization will be instrumental in delivering efficient and dependable solutions to fulfil our business requirements.

Responsibilities:

 ● Create high-quality database solutions that align with the organization's requirements and standards.

● Design, manage, and fine-tune SQL databases, queries, and procedures to achieve optimal performance and scalability.

● Collaborate on the development of DBT pipelines to facilitate data transformation and modelling within our data warehouse.

● Evaluate and interpret ongoing business report requirements, gaining a clear understanding of the data necessary for insightful reporting.

● Conduct research to gather the essential data for constructing relevant and valuable reporting materials for stakeholders.

● Analyse existing SQL queries to identify areas for performance enhancements, implementing optimizations for greater efficiency.

● Propose new queries to extract meaningful insights from the data and enhance reporting capabilities.

● Develop procedures and scripts to ensure smooth data migration between systems, safeguarding data integrity.

● Deliver timely management reports on a scheduled basis to support decision-making processes.

● Investigate exceptions related to asset movements to maintain accurate and dependable data records.

Duties and Responsibilities: 

● A minimum of 3 years of hands-on experience in SQL development and administration, showcasing a strong proficiency in database management.

● A solid grasp of SQL database design, development, and optimization techniques.

● A Bachelor's degree in Computer Science, Information Technology, or a related field.

● An excellent understanding of DBT (Data Build Tool) and its practical application in data transformation and modelling.

● Proficiency in either Python or JavaScript, as these are commonly utilized for data-related tasks.

● Familiarity with NoSQL databases and their practical application in specific scenarios.

● Demonstrated commitment and pride in your work, with a focus on contributing to the company's overall success.

● Strong problem-solving skills and the ability to collaborate effectively within a team environment.

● Excellent interpersonal and communication skills that facilitate productive collaboration with colleagues and stakeholders.

● Familiarity with Agile development methodologies and tools that promote efficient project management and teamwork.

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

About the Role: 

Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.

This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations

Reporting to: Director, Analytics

Job Location: Jaipur

Experience Required: 4-6 years

What You’ll Do

• Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
• Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
• Strive towards building mini business intelligence products that add value to the client base
• Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.

What You’ll Need

• Masters in business/behavioral economics/statistics with a strong interest in marketing technology
• Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
• Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
• Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
• Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
• Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
• Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
• Experience working with a visualization tool (preferably, but not restricted to Tableau)
• Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
• Should be self-organized and be able to proactively identify problems and propose solutions
• Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
• As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
• Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
• Able and willing to relocate to Jaipur post pandemic.

Benefits:

• Medical Coverage, to keep you and your family healthy.
• Compensation that stacks up with other tech companies in your area.
• Paid vacation days and holidays to rest and relax.
• Healthy lunch provided daily to fuel you through your work.
• Opportunities for career growth and training support, including fun team building events.
• Flexibility and a comfortable work environment for you to feel your best.

Responsibilities

Design Develop and maintain web functionalities

Work with Tech Lead to propose a technical solution

Liaise with designer to implement the UI/UX elements for web and mobile interfaces

Troubleshoot production problems and provide user support.

Design and conduct tests:

• Integrate multiple systems from different vendors with seamless data flow
• Investigate new technologies and continue to update your technical skills
• Write well-structured and testable code following the set guidelines

Requirements

Degree in IT or equivalent

More than 3 years of web-based application development experience in PHP.

Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.

Languages

PHP, JavaScript, HTML, CSS, Python.

Databases: MySql

Operating Systems: Ubuntu, Windows and Macintosh.

Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.

Mandatory:

Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins

Strong knowledge in planning for testing strategy, test suites and test cases.

Proficient understanding of code versioning tools (e.g. Git)

Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing

More than 3 years of web service (REST, SOAP) and API development and management

Strong Knowledge of security standards and techniques for web applications

Strong technical knowledge in software development methodologies, design patterns and implementation

Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution

Preferred

Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)

Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools

Advantage

Experience with other server-side stacks (Node.js, Python, Java etc.) a plus

Experience developing native or hybrid mobile applications for IOS and/or Android a plus

Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus