Mainframe Operator/ Mainframe Operations

Job Title: HR Manager

Location: Pamposh Enclave, Greater Kailash -1, New Delhi

Job Description:

We are looking for an experienced HR Manager to oversee all aspects of human resources practices and processes at Advanced Hair Studio. The HR Manager will play a pivotal role in attracting, retaining, and developing top talent while ensuring compliance with HR policies and regulations.

Responsibilities:

1. Recruitment and Talent Acquisition:

• Collaborate with department heads to identify staffing needs.
• Manage the end-to-end recruitment process, including job postings, candidate screening, interviewing, and selection.
• Develop and nurture strong relationships with recruitment agencies and networks.

1. Employee Relations:

• Act as a point of contact for employee concerns and inquiries.
• Manage disciplinary matters, including investigations, and enforce company policies and procedures.
• Foster a positive and inclusive work culture.

1. Training and Development:

• Design and implement training programs to enhance employee skills and performance.
• Identify and address skills gaps within the organization.
• Monitor training effectiveness and provide ongoing support.

1. Compensation and Benefits:

• Administer and update the company's compensation and benefits programs.
• Conduct salary surveys to ensure competitive pay practices.
• Address compensation-related queries and issues.

1. HR Policies and Compliance:

• Develop and enforce HR policies and procedures in compliance with applicable laws and regulations.
• Stay updated with labour laws and regulations, ensuring company-wide compliance.
• Understanding and implementation of POSH regulations.

1. Performance Management:

• Oversee the performance appraisal process.
• Provide guidance to managers on performance improvement and development plans.

1. Employee Engagement:

• Organize and support employee engagement initiatives and events.
• Cultivate a positive and inclusive work environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience as an HR Manager or in a similar role.
• Strong knowledge of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Effective problem-solving and conflict-resolution abilities.
• Proficiency in HRIS and Microsoft Office Suite.
• High level of discretion and integrity.
• Certification in HR (e.g., SHRM, HRCI) is a plus.

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Snowflake Data Engineer

Job Description:

·        Overall Experience : 5+ years of experience in Snowflake and Python.

·        Experience of 5+ years in data preparation. BI projects to understand business requirements in BI context and understand data model to transform raw data into meaningful data using snowflake and Python.

·        Designing and creating data models that define the structure and relationships of various data elements within the organization. This includes conceptual, logical, and physical data models, which help ensure data accuracy, consistency, and integrity.

·        Designing data integration solutions that allow different systems and applications to share and exchange data seamlessly. This may involve selecting appropriate integration technologies, developing ETL (Extract, Transform, Load) processes, and ensuring data quality during the integration process.

·        Create and maintain optimal data pipeline architecture.

·        Good knowledge of cloud platforms like AWS/Azure/GCP

·        Good hands-on knowledge of Snowflake is a must. Experience with various data ingestion methods (Snow pipe & others), time travel and data sharing and other Snowflake capabilities

·        Good knowledge of Python/Py Spark, advanced features of Python

·        Support business development efforts (proposals and client presentations).

·        Ability to thrive in a fast-paced, dynamic, client-facing role where delivering solid work products to exceed high expectations is a measure of success.

·        Excellent leadership and interpersonal skills.

·        Eager to contribute to a team-oriented environment.

·        Strong prioritization and multi-tasking skills with a track record of meeting deadlines.

·        Ability to be creative and analytical in a problem-solving environment.

·        Effective verbal and written communication skills.

·        Adaptable to new environments, people, technologies, and processes

·        Ability to manage ambiguity and solve undefined problems.

• Must have 5 to 10 years of experience on building highly scalable web based enterprise applications using Java/J2EE, Javascript

• Must have experience on front end development using javascript, ReactJS

• Architect and co-create, a highly scalable, available, resilient & distributed applications and multi-tenant Platforms
• Highly hands on with coding/designing, troubleshooting, debugging, monitoring, leading and developing a large scale multi-tenant software components on the Platform in Agile based methodology to provide self-service capabilities (MUST HAVE)
• Must have knowledge of Data structures, must have ability to solve data structure programs on platforms like hakerrank, leetcode  (MUST HAVE)
• Proficiency in engineering practices and writing high quality code, with expertise in Java/J2EE.

• Exposure to NOSQL DB and Relational database

• Exposure to RabbitMQ ,Kafka and Redis Cache

• Working in a team environment, contribute significantly to application solution design and to the high-level design of application software.
• Detailed design, code and test of Cloud Platform software. Provide automated test software in conjunction with application software.

• Deep tech skills in flutter
• Good programming knowledge of DART
• Knowledge of REST API and JSON
• Self start and dynamic 

Q2 is seeking a team-focused Lead Release Engineer with a passion for managing releases to ensure we release quality software developed using Agile Scrum methodology.  Working within the Development team, the Release Manager will work in a fast-paced environment with Development, Test Engineering, IT, Product Management, Design, Implementations, Support and other internal teams to drive efficiencies, transparency, quality and predictability in our software delivery pipeline.

RESPONSIBILITIES:

• Provide leadership on cross-functional development focused software release process.
• Management of the product release cycle to new and existing clients including the build release process and any hotfix releases
• Support end-to-end process for production issue resolution including impact analysis of the issue, identifying the client impacts, tracking the fix through dev/testing and deploying the fix in various production branches.
• Work with engineering team to understand impacts of branches and code merges.
• Identify, communicate, and mitigate release delivery risks.
• Measure and monitor progress to ensure product features are delivered on time.
• Lead recurring release reporting/status meetings to include discussion around release scope, risks and challenges.
• Responsible for planning, monitoring, executing, and implementing the software release strategy.
• Establish completeness criteria for release of successfully tested software component and their dependencies to gate the delivery of releases to Implementation groups
• Serve as a liaison between business units to guarantee smooth and timely delivery of software packages to our Implementations and Support teams
• Create and analyze operational trends and data used for decision making, root cause analysis and performance measurement.
• Build partnerships, work collaboratively, and communicate effectively to achieve shared objectives.
• Make Improvements to processes to improve the experience and delivery for internal and external customers.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in Computer Science, or related field or equivalent experience.
• Minimum 4 years related experience in product release management role.
• Excellent understanding of software delivery lifecycle.
• Technical Background with experience in common Scrum and Agile practices preferred.
• Deep knowledge of software development processes, CI/CD pipelines and Agile Methodology
• Experience with tools like Jenkins, Bitbucket, Jira and Confluence.
• Familiarity with enterprise software deployment architecture and methodologies.
• Proven ability in building effective partnership with diverse groups in multiple locations/environments 
• Ability to convey technical concepts to business-oriented teams.
• Capable of assessing and communicating risks and mitigations while managing ambiguity.
• Experience managing customer and internal expectations while understanding the organizational and customer impact.
• Strong organizational, process, leadership, and collaboration skills.
• Strong verbal, written, and interpersonal skills.

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.