Customer care executive

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

You will be required to research, write and translate content in Hindi for concise and impactful

communication.

Job Description

• Writing content/ article in Hindi on topics provided
• Creating original hindi contents that are creative, error-free and engaging
• Write Hindi content on topics.
• Edit articles and rewrite stories or general content.
• Write tweets and social media content in fluent engaging Hindi.

Senior Staff Engineer - Delivery

Experience- 7.5-10 years

Job Location Remote (Anywhere in India)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Strong background in project management, consulting, cross-group collaboration skills and technical development background.
• Strong background in Agile and Scrum master.
• Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
• Fluent verbal and written language skills
• Experience in managing complex and highly technical development projects.
• Experience with technical leadership and end to end development.
• Strong understanding of technology and the ability to deep dive into a technology problem
• The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
• Strong understanding of agile metrics and processes

RESPONSIBILITIES:

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Role Description

The role is of a Full-stack Engineer who is motivated to actively contribute to the design and development of new product features and enhancements. The role is expected to contribute and support in delivering technical solutions for various problem.

Responsibilities

Hands-on experience to implement solutions using JavaScript(React JS & Node JS)

Develop web/mobile applications using HTML, CSS, JavaScript, Type

Script, React,

In-depth knowledge in JavaScript including ES6+ and Typescript

Experience developing REST and GraphQL APIs with NodeJS and integrations with third-party solutions

Experience in React Native, Android or iOS Native is added advantage.

Working knowledge of SQL and NoSQL database technologies

Experience with TDD and writing robust Unit Test cases.

Exposure to CICD tools, including Git, Maven, Jenkins, Azure

DevOps, App Store deployments

Hands-on development to prototype technical solutions.

Knowledge of any cloud platform solutions (Azure, GCP)

Aware of Agile (Scrum) methodologies

Willing to adapt and learn new/emerging technologies.

Good communication and interpersonal skills

Qualifications

BCA/ MCA / B.Tech. / B.E. / M.Tech. / M.S. in Computer Science

2 - 6 years of experience in development within product-based companies or R&D divisions.

Knowledge in Java, Object-Oriented Programming, Design Patterns, Data structures and algorithms

Our Ideal Candidate

You have a deep interest and passion for technology. You love owning new responsibilities and enjoy working with people who will keep challenging you at every stage. You have strong problem-solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with entrepreneurial passion and desire to work in a fast -paced, results - driven agile environment with varied responsibilities. You have a passion to mentor and drive technical associates to deliver quality products in an agile environment. You have a flair to setup new process and bring in an innovative mindset to drive the team.

About Company

“Bottom Funnel Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.”

Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses.

We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers