Customer care executive

Director - Strategy and Solution - Performance Marketing

Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, we are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. We are trusted by leading marketers and agencies in India and is expanding its footprint globally.

We are looking for a Director - Strategy and Solutions. No matter how brilliantly organizational functions perform in their silos, the ownership and skills to ensure it all comes together and moves in the right direction is program management.

As the Director (Strategy and Solutions), you will assist in driving customer success, operational excellence, new solutions discovery, and account growth.

We are looking for seasoned professionals who excel in the following areas:

1. Proven experience in Digital Marketing and an understanding of Media channels.

2. Flair for communication and presentation to engage and influence stakeholders positively.

3. Leading and driving innovation for developing new programmatic solutions as per the requirements of the client and ensuring it is aligned with business goals.

4. Formulation of strategies in accordance with the organizational goals.

5. Expertise in problem-solving and technology development.

6. Driving the overall P&L of the company

Experience: 10+ years of professional experience

Preferred Industry: Performance Marketing

Experience with a Digital Marketing agency is a must. One must be able to lead solutions and strategy from the forefront.

We value people who are driven by a sense of ownership, a bias for action, transparency, persistence with adaptability, curiosity and humility.

What you get:

- Opportunity to build a global company.

- Non-linear learning experience.

- Transparent work culture.

- Meaningful equity in the business.

Responsibilities 

• Should be able to understand functional & technical requirements from business and come up with solutions.

• Development, Support, Debugging and troubleshooting of the existing developed applications (Forms, Reports, Interfaces etc.).

• Should be able to configure Oracle EBS/Cloud including the configuration of Business Processes and security.

• Integrations of customized applications with Oracle standard applications modules.

• Should be very strong in SQL and strong in PLSQL (especially Packages, Procedures and Functions).

• Database structure design for Tables, views, sequences, synonyms, and database triggers etc.

• Training users/BSAs when required & preparing technical documentation.

• Ensure customer satisfaction, Self-drive and perform duties with minimal supervision.

• Ensure tickets are resolved within SLA’s and assignments are completed within the agreed deadlines

• Good enough to understand the existing PLSQL packages/procedures/functions and modified / create new ones as needed.

• Ability and willingness to stay updated with the latest developments and updates in Oracle Fusion technologies and best practices.

Requirement: 

• 4+ years of Technical or Techno-Functional experience in Oracle EBS R12/Cloud Applications on Oracle HR/HCM (Any Modules in HR), SQL/PLSQL. 

• Good experience with HR/HCM (Any Modules in HR) is a must and should understand the functionality.

• Should be able to understand (Any Modules in HR) data model and should be quick enough to switch from one product to another product easily.

• Ability to develop custom solutions, extensions, and integrations to meet specific business requirements.

• Proficiency in creating custom reports, dashboards, and analytics using Oracle BI Publisher, Oracle OTBI (Oracle Transactional Business Intelligence), and other reporting tools.

• Knowledge of security models, user roles, and access controls within Oracle Fusion applications to ensure data integrity and compliance.

• Strong analytical and problem-solving skills to identify and address technical issues, system errors, and integration challenges.

• Good to have experience in Performance tuning techniques.

• Effective communication skills at all organizational levels, including written, oral, and presentation skills.

• Should be a good team with can do attitude.

• Capability to switch and willingness to work in any of the technologies as per the need basis.

• Should have a good understanding in working with onsite-offshore model.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Required Skills/Qualifications: 

∙         B.Tech/MCA in Comput

Required Skills/Qualifications: 

Any Backend Technology is acceptable

∙         B.Tech/MCA in Computer Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

er Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

Role: SDET-2 (Backend API automation testing)

JD :-

Years of experience: 2 to 5

Automation experience: API Automation testing using Restassured, Karate, Jesry Client or HTTP Client (Minimum 2 Years relevant experience recently)

Programming language: Java.

Meesho. :- https://meesho.com">https://meesho.com

Meesho is India's largest social commerce platform, on a mission to enable anyone to start their businesses with zero investment. Our entrepreneurs largely comprise housewives (between 25-45) from middle income households and / or tier 2+ India. Our marketplace provides entrepreneurs with the right supply across 100+ categories, logistics, & payment capabilities to successfully run their business. Our social sharing integrations with Whatsapp, Facebook and Instagram enable our entrepreneurs to monetise their large social network such as friends, family and more.

Meesho's vision is to enable 100M Small Businesses in India to succeed online. We have 10M+ women entrepreneurs running biz online and we are just getting started.

Meesho has raised $190M+ from Naspers, Facebook, Sequoia, Elevation, Shunwei, Venture Highway, Y Combinator and others.
Awards and Recognition: Forbes 30 Under 30 (India and Asia list), Entrepreneur 35 Under 35, India's Most Innovative Company 2020 by Fast Company, Young Turk Startup of the Year 2020 by CNBC (awarded by Finance Minister Smt. Nirmala Sitharaman), First Startup Investment by Facebook in India, Linkedin Top Startup 2019 and 2020, Y Combinator Top Companies 2019.

Who Are We?

Founded in 2019, Rajasthan Studio is India’s leading Art Experiences’ hub for travellers & explorers, art lovers, artists, students, working professionals, retired people; in short for everyone. With a dedicated aspiration to make art available in the millennial and fast-paced world of today, Rajasthan Studio is scaling up and entering a whole new world that is driven by technology.  

For this purpose, Rajasthan Studio is looking for a highly experienced and passionate UI/UX designer for its upcoming innovative, never-experienced-before app platform for virtual art experiences, who has a soft spot for art & culture to work on an app that is one of its kind. This app will open a whole new dimension and possibilities for art lovers and enthusiasts to showcase their talent alongside generating revenue. If you are as passionate as us about art, culture, heritage, and preserving the same, this role may just be the right fit for you.

We Are Looking For

We are looking for someone who lives UI/UX, someone who is passionate about design, art and the power of the same. We are a group of young and talented people looking for someone who knows how to work together and grow together as well. Unlike any other company out there, we want you to genuinely enjoy and love what you do. Love what you design and come up with a design, never seen before for an app never made before, the world’s first live experience application here at Rajasthan Studio.

Job Description:

As a UI/UX Designer, you will be responsible for autonomous conceptualizing, designing, prototyping and delivering compelling and intuitive experiences through the application. A good mix of interaction, visual, and problem-solving abilities with a passion for crafting useful and delightful features end-to-end.

Eligibility Criteria:

1. Bachelor’s degree in Interaction Design, User Experience Design, or equivalent design-related field.
2. Minimum Three (3) years’ professional expertise as a UI/UX Designer - Mobile & Web
3. Or equivalent combination of education and experience to successfully perform the essential duties of the job.

Preferred:

1. Experience with Adobe Creative Suite, Figma, Sketch
2. Exposure to Agile/Scrum Methodology
3. Understanding of the Art and Entertainment Industry
4. Exceptional Attention To Detail

Responsibilities:

1. Passionate about designing mind-blowing & problem-solving user experiences (interfaces & interactions)
2. Rapidly develop user flows, wireframes, and full-fidelity mockups, for a range of assets such as small interactive elements
3. Gather & evaluate user/design requirements.
4. Conceptualize, create illustrations, icons, and animations from scratch
5. Ideate and create delightful micro-interactions
6. Identify and troubleshoot UX problems (like responsiveness)
7. Ability to do rapid prototyping and user testing

Key Responsibilities:

• Participate in full project life cycle (including requirement analysis, system design, development, and support if required).
• Partner with Project Managers, Business Analysts, and other developers to plan project work by providing estimates, risk analysis, technical options.
• Support and work collaboratively with teams across areas of design, development, quality assurance, and operations.
• Help define the vision for a product, identify dead ends and routes with untapped potential.
• Attend meetings to discuss and demonstrate solutions at both a technical and business level.

Required Skills

• 5+ years of web application development experience using at least one of the following: Javascript, Web Components, Angular, Polymer, ReactJS, Redux, LitElement, Svelte, VueJS, or knockout.js. Web Components is used and preferred.
• Experience with SPA (Single Page Application) design and implementation
• Experience with HTML5/CSS3/JavaScript/ and AJAX
• Experience working with a variety of APIs and RESTful interfaces
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Intellectual curiosity and drive; self-starters will thrive in this position
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges

Desirable Skills

• SQL experience. PostGreSQL a plus.
• Knowledge of AWS or other cloud environments is a plus.
• Knowledge JIRA, Bamboo, Confluence, or BitBucket a plus.
• Experience with CI/CD is a plus.
• Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus.

Job Description:
We are looking for talented Technical Managers to be part of the Product Engineering team. The candidate should have good experience with Java/J2ee based technologies and will be responsible for delivering features that are meaningful to the customer and consistent with the product vision through the management of a cross-functional team. The person will also contribute to the team as a servant leader and ensure that the team has everything needed to be successful.

Technical Competencies

• Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
• Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
• Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
• Core Java Language (Collections, Concurrency/Multithreading)
• JDBC concepts (connection pooling, statement, result set)
• Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
• Database optimization and profiling
• Core/JEE/Integration Design patterns/UML
• Should have experience in Unit Testing
• Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
• Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
• Ability to apply design patterns consistently and also accurate when building per design requirements
• Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• Demonstrated problem solving, analytic and troubleshooting skills.
• Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.

Responsibilities:

• Manages the team in producing working software each iteration in accordance with the team’s commitments
• Facilitates planning sessions, team meetings, and other “rituals,” such as the daily standup, iteration planning, iteration kickoff, iteration review, and retrospectives
• Ensures that the backlog of work for the team is well-defined with respect to scope, clarity of requirements, and acceptance criteria
• Helps remove roadblocks to delivery success.
• Helps the team follow its defined process, and leads process improvement efforts
• Understands the client’s business strategy and objectives as it relates to the product being developed; ensures that the client’s expectations are met or exceeded.
• Oversees the completion of stories, ensuring that the team understands what “Done” means for each story.
• Interfaces between the team and the customer
• Communicates effectively within the team and with all stakeholders by providing high-quality visibility into planned and actual deliverables.
• Is a model developer, with sharp coding skills and a passion for excellence
• Participates in design and coding activities, and helps with requirements, analysis, and testing as needed
• Ensures that the architecture of the product is sound
• Ensures product quality through effective monitoring of quality trends, test automation, defect tracking and root cause analysis.
• Assures that all production deliveries meet acceptance, operational, and quality criteria
• Develops camaraderie and strong collaboration across both the 3Pillar team and client team,
• Actively demonstrates and teaches strong consulting skills to teammates,
• Understands the full set of product development capabilities and speaks to them holistically,
• Proactively develops a deep "trusted advisor" relationship with the primary buyer,
• Assists in developing strategies to take advantage of opportunities within the account and works collaboratively with the Client Partner to execute them

Benefits

• A competitive annual salary based on experience and market demands
• Flexi-timings
• Medical insurance with the option to purchase a premium plan or HSA option for your entire family
• In-house Food & Refreshments
• Regular Health check-up camps arranged by the company
• Recreational activities
• Business casual atmosphere