Customer care executive

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

Key Skills:

• Programming Languages: C# or VB.NET
• Server-Side Technologies: ASP.NET / MVC
• Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web Sockets
• Database: SQL Server

Responsibilities:

● Design and build advanced applications for the Android platform

● Collaborate with cross-team (developers, designers, product owners, QA) to define,

design, and ship new features.

● Prepare test plans, and test cases and execute/automate them.

● Write and review unit-test code for robustness, including edge cases, usability, and

general reliability

● Problem solve and determine out-of-the-box solutions for complex technical

requirements

● Work with fellow programmers, as well as the rest of the production team, as a lead

programmer and manager.

● Must have very strong problem-solving and analytical skills.

● Application of experience and knowledge to optimise game engine deployment for

virtual reality VR in terms of memory, frame rate and performance.

● Work with emerging technologies to create new tools and systems for interactive

real-time production.

● Ensure compliance with ride requirements, including performance benchmarks and

integration with third-party ride control systems.

● Produce clean, well-documented code and maintain internal engine builds, using

Perforce and other tools to distribute builds to the team.

● End-to-End mobile development life cycle from planning to publishing

Requirements:

● B.Tech/B.E degree in Computer Science, Engineering or a related subject

● Proven software development experience and Android skills development

● Proven working experience in Android app development and have published at least

one original Android app

● Experience with Android SDK

● Experience working with remote data via REST and JSON

● Experience with third-party libraries and APIs

● Working knowledge of the general mobile landscape, architectures, trends, and

emerging technologies

● Experienced in handling both legacy code and greenfield development and can make

technical recommendations based on the needs of the project

● Solid understanding of the full mobile development life cycle.

● Expert-level understanding of object-oriented programming, threading/concurrency,

unit testing, and modern architectural design

● Excellent source control discipline and are comfortable using git flow

● Experience in 3D engine development experience within the games industry is a plus

● Hands-on with Jetpack compose is a plus.

● Scrum, agile process and adherence

● Good project management skills are a plus

● Strong expertise in Kotlin and Java

● Knowledge of Swift and Fuller is a plus

Knowledge, Skills and Abilities :

• Strong OO design and coding skills using multiple stacks, and knowledge of the pros and cons of each
• 1+ years’ experience with Golang
• 6+ years application development experience
• Strong data design skills, using both SQL and NoSQL data stores
• Experience with CI/CD pipelines such as Jenkins
• Experience working with event based distributed systems
• Experience working with services in a Dockerized environment
• Experience with Elasticsearch, Couchbase, Redis, and/or PostgreSQL a plus
• Requires 6+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with 2 years’ experience; or equivalent experience.

Must-Have Technology Skills:

• OOP Concept, Java 8+, Spring Boot, API development, Agile Scrum knowledge, Strong Databases design concepts of RDBMS, and capable of writing and optimizing complex queries.
  Good understanding of any Database tool e.g. Postgres, MySQL, etc.,
• DevOps basic knowledge e.g. implementation of logging in the code, Application Performance Management.
• Basic API & Application security, and Basics of tuning application performance.
• Basic Understanding of DevOps concepts e.g. CI & CD, Deployment lifecycle, Basic understanding of unit testing concepts e.g. TDD (test-driven development).
• A basic understanding of Microservices patterns
• A basic understanding of Java scripting.
• Good understanding of UI Frameworks like Angular 8+

Must-Have Soft Skills:

• Verbal & Written English communication, Good Problem-solving skills,
• Good Planning skills,
• Team Player,
• Good leadership skills
• Good written and verbal communication

Job Description

• Good experience as a full-stack developer in DB-centric applications and should be able to write and optimize complex database queries
• Requirement gathering & understanding, effort estimation, technical design, project planning, and monitoring in an Agile environment.
• Work proactively & independently to address project requirements, and articulate issues/challenges with enough lead time to address project delivery risks.
• Providing expertise in technical analysis and solving technical issues during project delivery.
• Customer interfacing - understand customer requirements, and propose technical solutions.
• Full Software Development Lifecycle (Agile).
• Code reviews, test case reviews and ensure code developed meets the requirements.
• Component Design/ Coding/ Unit Testing/ Debugging / Test Driven Development / Continuous Integration.
• Carry out adaptive changes necessitated by changes in Business Requirements and Technology

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.

As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
• Chalk-out and implement the vision, technology roadmap and business goals
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
• Managing the development and delivery of complex features from design to production according to product requirements
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
• Expertise in highly transactional, large relational and complex systems
• Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
• Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
• Strong technical competence with a track record of individual technical accomplishments

As a Director in Acqueon you will need….

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
• With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
• Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment
• Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

The desired candidate must have 6+ years of total experience in Web Applications Development with good expertise in MEAN, MERN Stack (MongoDB, ExpressJS, AngularJS, Node.js, React.js), strong development and coding skills, good analytical and problem-solving skills. 

**Responsibilities**

- Coding and Development. The desired candidate will be responsible for developing next-generation web applications & software products

- Analyzing requirements, problems and solving them with the best solution

- Producing high-quality code without much supervision and on-time delivery

- Working in a cross-functional team, collaborating with peers during the entire SDLC
- Defining code architecture decisions to support a high-performance and scalable product

**Technical Skills**

- In-depth knowledge of MongoDB, AngularJS, Node.js, React.js and good work experience in MEAN /  MERN Stack.

- Should have good experience in back-end development with Node.js

- Experience implementing front-end applications using HTML5, Angular and / or React, LESS / SASS.

- Good knowledge of OOPS concepts, Web Development Concepts, HTML, JSON, REST API development.

- Strong coding skills, good analytical and problem-solving skills

**Non-Technical Skills**

- Must have good oral and written communication skills

- Must be dedicated to delivering high-quality work and adhering to timelines

- Must be a good team player, good learner and a self-starter

- Must have the ability to work independently
- Must be creative enough to bring fresh ideas

Roles & Responsibilities:

• Excellent problem-solving & analytical skills & OO principles
• Solid understanding of the data structure & algorithms.
• Expert knowledge with any one of the Javascript Framework such as Node Js.
• Any additional experience with Java or python, GoLang would be nice to have.
• Experience working with SQL database like MySQL or PostgreSQL
• Experience working with NoSQL databases like mongoDB, couchbase would be nice to have
• Working experience with cache like redis, mem cached or elasticache would be nice to have
• Working experience with Message Queues would be a great advantage.
• Experience with deployment & AWS would be nice to have
• Ability to do in depth analysis or problem statement or use case & Build robust & scalable architecture
• Logging & monitoring of the production system in real time
• Lead a team of 2-4 team members & make sure team practices defined coding practices across the project. 

• Themselves Make Outbound Calls to Prospects
• Manage a Team of 1-3 Sales Guys.
• Leading Sales teams to reach Sales targets.
• Provide detailed and accurate sales forecasts.
• Recruit, hire, and train sales team.
• Maintain a proper follow up format with whole team
• Explaining the services of Hedgehomes over call and in person to the clients
• Assisting the Prospects in site visits to various real estate projects briefing them
  about the pros and cons of individual location and project.
• Analyzing the requirement of the prospect and finding a suitable project for him/her.
• Supporting business development through active lead nurturing and developing prospect relationships
• Work on CRM software tools.