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Experience - 2-7yr
Location -Bangalore,Pune,Hyderabad
NP - immediate joiner to 30 days
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
JOB DESCRIPTION
- Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
- Design and develop a scalable IT infrastructure that benefits the organization.
- Take part in IT strategic planning activities that reflect the future vision of the organization.
- Introduce cost-effective best practices related to the needs of the business needs of the organization.
- Research and recommend solutions that circumvent potential technical issues.
- Provide high levels of customer service as it pertains to enterprise infrastructure.
- Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
- Take charge of available client databases, networks, storage, servers, directories, and other technology services.
- Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
- Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Create and document proper installation and configuration procedures.
- Assist in handling software distributions and software updates and patches.
- Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
- Create, update, and manage IT policies.
- Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management
KEY Proficiencies
* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.
* Minimum 10 years of experience in the above mentioned fields.
We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Responsibilities
- Install and configure software and hardware
- Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls
- Upgrade systems with new releases and models
Must-have Skills
Technical Skills
- Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
- Functional knowledge of Active Directory security groups
- Experience with configuring Microsoft 365 security policies
- Ability to troubleshoot issues related to Windows 10 operating systems
- Basic hardware troubleshooting skills
Soft skills
- Eager to learn and apply new technologies and tools to get the job done
- Strong analytical and organizational skills
- Good communications skills to be able to communicate with people to understand and comprehend underlying issues
Bonus Points
- Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
- Network configuration and management
- Fortinet firewall configuration
- Identity Access Management (IAM)/SailPoint IIQ Implementation and Governance
- Java development
- Role -Base Access Control (RBAC)
- Custom / OOTB connector development experience
- Integration experience with JDBC, Active Directory, ServiceNow, Mainframe ACF2