Sr. QA Test Automation Engineer

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Job Title: Digital Project Manager

Location: Mumbai

Experience Level: (3+ years)

About the Role

We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.

As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
• Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
• Coordinate internal teams, including developers, designers, QA, and content managers
• Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
• Lead regular status meetings and provide clear documentation and reporting
• Identify risks and proactively manage issues to ensure successful delivery
• Ensure quality assurance at all stages of the project lifecycle
• Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions

Required Qualifications

• 3+ years of experience in digital project management
• Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
• Proven experience managing multiple digital projects simultaneously
• Excellent command of English (written and spoken)
• Experience working in client-facing roles, ideally within an agency or digital solutions environment
• Proficiency in using project management tools (e.g., Jira, Trello, Slack)
• Ability to create clear and structured documentation and presentations

Preferred Qualifications

• Experience working with cross-functional and multicultural teams
• Familiarity with Agile or hybrid delivery methodologies
• Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus

Key Responsibilities 

• Responsible for managing end to end HR processes
• Design & implement recruiting strategies for each Business Unit by understanding the manpower requirements
• Lead and execute Recruitments for campus, Lateral, focusing on direct sourcing majorly
• Plan and execute the Talent Management process inclusive of performance appraisals, Career Development and advancement
• Candidates will be responsible to implement new HR programs and activities
• Plan & execute the employee engagement activities
• Solely responsible for maintaining the payroll & attendance system.
• Responsible for comp & ben, HR policies, other generalist activities or any ad hoc responsibilities.

Ideal candidate should have: 

• Should have 3 Years of experience in HR generalist responsibilities with focus on Recruitment and Performance Management.
• Proficient in Excel, Powerpoint with ability to manage MIS and reporting 
• Multitasker and able to manage any ad hoc tasks
• Desire to learn and develop.
• Strong organization skills - ability to meet deadlines, prioritize assignments, etc
• Capable of handling high pressure situations & excellent stakeholder management capabilities

Primary Duties and Responsibilities :

✓ Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
✓ Detail orientation, strong analytical and problem-solving skills.
✓ Should be a quick learner with the ability to learn new tools.
✓ Must have the ability to multitask and work under pressure with minimum supervision.

Skills:

✓ Excellent in English Communication (Verbal and written).

 Eligibility of Candidates :

✓ Immediate joining

✓  Excellent in English Communication (Verbal and written).

✓  Comfortable to work in the night shift.

✓   Experienced candidates are welcome.

 Benefits :

 ✓ Friendly environment.

✓   Fixed shift.

✓   5 days workings

Are you a writer? Are reading and writing your true passion? If you thrive on communicating in the digital world and find yourself getting pulled toward personal development and spirituality?

We, at EPIC, are looking for you!

You will channel your inner creative genius with the power of your words.

Create content for various platforms, understand a brand’s language, and converse in it

daily!

Responsibilities

1. Start a fire! Well, not literally, but with your words. Keep up with the dynamic social media conversation trends and be a part of it with your engaging content.
2. Research and understand a brand’s identity and language, and communicate in it.
3. Churn out a well-written creative copy, learn how to optimize it to the fullest, and attract web traffic to your platforms.
4. Craft direct response mailers that evoke so much emotion, the reader can’t help but click on the link.
5. Convert ‘mind-blowing’ campaigns into understandable communication for internet-age consumers.

Requirements:

Excellent writing and communication skills enjoy the virtual interaction and are computer Savvy. Can handle hard deadlines, quick execution, and can work independently.

In addition, you will have to:

1. Keep pace with new internet marketing trends
2. Be analytical and creative
3. Understand the brand’s consumers and speak/write their language
4. Possess an undying love for a well-written copy and be particular about your choice and usage of words
5. Most importantly: honestly believe that Content is King!

Optional

Previous experience in internet marketing and understanding of SEOs will be valued.

We are looking for a person with a ‘can be done, proactive attitude. Love for poetry and creative writing is an add-on.

You’ll be exposed to a buffet of learning opportunities and resources, you must be hungry to learn and be driven to do so autonomously. We have learning days, an unlimited book budget, a conference/training budget, etc.