3+ Log management Jobs in India

Job Title: Technical Account Manager (Remote)

We are seeking a Technical Account Manager (TAM) to join our team and support a fast-growing, global SaaS company in the observability and log management space. This is a remote role, ideal for a technically skilled individual who is passionate about customer success and cloud technologies.

Key Responsibilities:

• Act as the primary technical contact for assigned customers, ensuring smooth onboarding, implementation, and continuous engagement.
• Solve customer technical challenges by integrating data sources, optimizing platform use, and ensuring successful adoption of the product.
• Understand customers’ business goals and technical environments to deliver tailored solutions and meaningful insights.
• Lead onboarding processes including integration setup, artifact creation, training sessions, and troubleshooting.
• Build and execute strategic plans for each customer based on data analysis, technical requirements, and business objectives.
• Stay current on observability, log management, and monitoring trends to provide best practice guidance.
• Conduct Quarterly Business Reviews (QBRs) to highlight value delivered and align future goals.
• Collaborate cross-functionally with Product, Engineering, and Sales to represent customer needs and influence the product roadmap.
• Support Sales on renewals, upsells, cross-sells, and customer expansion opportunities.

Requirements:

• Proven experience in a customer-facing technical role (e.g. TAM, Solutions Engineer, Support Engineer, etc.).
• Strong understanding of cloud infrastructure, log management, and observability tools.
• Experience with technical integrations, complex troubleshooting, and working with APIs.
• Excellent communication skills in English – both written and verbal.
• Strong interpersonal and presentation skills with the ability to engage both technical and non-technical stakeholders.
• Ability to manage multiple customer accounts and projects effectively.
• Comfortable coding in at least one modern programming language (e.g., Java, Python, Go) – an advantage.
• Bachelor’s degree in Computer Science, Engineering, or a related field – preferred.
• Experience in SaaS B2B software companies – an advantage.

What We Offer:

• Remote-first work culture with flexible hours
• Opportunity to work with leading-edge technology in the observability and log management space
• Collaborative and innovative team environment
• Exposure to global enterprise clients and technical challenges

Job Responsibilities:

• Server Monitoring: Monitor server performance and respond to alerts promptly. Troubleshoot and resolve system and network issues.
• Server Disk Cleanup: Regularly analyze and clean up server storage to optimize performance and resource allocation.
• Deployment of New Linux Instances: Create and configure new Linux server instances based on project requirements. Ensure proper security measures and updates during deployment.
• DNS Management: Manage DNS records, domains, and configurations for internal and external services.
• Backing up/Archiving Logs: Implement backup and archiving strategies for server logs to maintain data integrity and facilitate auditing.
• MySQL Backups: Create and manage automated backups of MySQL databases to ensure data integrity. Develop disaster recovery plans.
• System Administration Strategies: Develop and implement system administration strategies to enhance server performance, security, and scalability. Stay updated with industry best practices and emerging technologies

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a Linux Administrator or similar role (5+ years).
• Proficiency in Linux server administration (CentOS, Ubuntu, etc.).
• Strong knowledge of: Server monitoring tools (e.g., Nagios, Zabbix). Configuration management tools (e.g., Ansible, Puppet). Virtualization and containerization (e.g., Docker, Kubernetes). DNS management (e.g., BIND, AWS Route 53). Backup solutions (e.g., Bacula, AWS Backup). Log management and analysis (e.g., ELK Stack, Graylog). Database administration (e.g., MySQL, MariaDB). Security best practices and firewall configuration. Scripting languages (e.g., Bash, Python). Version control systems (e.g., Git). Cloud platforms (e.g., AWS, Azure, Google Cloud). Monitoring and alerting tools (e.g., Grafana, Prometheus). Networking concepts (TCP/IP, routing). System administration strategies and documentation. Excellent problem-solving skills and the ability to work independently.

• Strong communication and teamwork skills.

We are seeking a Security Program Manager to effectively drive Privacy & Security Programs in collaboration with cross functional teams. You will partner with engineering leadership, product management and development teams to deliver more secure products.

Roles & Responsibilities:

• Work with multiple stakeholders across various departments such as IT, Engineering, Business, Legal, Finance etc to implement controls defined in policies and processes.
• Manage projects with security and audit requirements with internal and external teams and serve as a liaison among all stakeholders.
• Managing penetration tests and security reviews for core applications and APIs.
• Identify, create and guide on privacy and security requirements considering applicable Data Protection Laws and implement them across software modules developed at Netmeds.
• Brainstorm with engineering teams to figure out how privacy and security controls can be applied to Netmeds tech stack.
• Coordination with Infra Teams and Dev Teams on DB and application hardening, standardization of server images / containerization.
• Assess vendors' security posture before onboarding them and after they qualify, review their security posture at a set frequency.
• Manage auditors and ensure compliance for ISO 27001 and other data privacy audits.
• Answer questions or resolve issues reported by the external security researchers & bug bounty hunters.
• Investigate privacy breaches.
• Educate employees on data privacy & security.
• Prioritize security requirements based on their severity of impact and product roadmap.
• Maintain a balance of security and business values across the organisation.

 Required Skills:

• Web Application Security, Mobile Application Security, Web Application Firewall, DAST, SAST, Cloud Security (AWS), Docker Security, Manual Penetration Testing.
• Good hands-on experience in handling tools such as vulnerability scanners, Burp suite, patch management, web filtering & WAF.

• Familiar with cloud hosting technologies (ex. AWS, Azure). Understanding of IAM, RBAC, NACLs, and KMS.

• Experience in Log Management, Security Event Correlation, SIEM.
• Must have strong interpersonal skills and should be able to communicate complex ideas seamlessly in written and verbal communication.

Good to Have Skills:

• Online Fraud Prevention.
• Bug Bounty experience.
• Security Operations Center (SOC) management.
• Experience with Amazon AWS services (EC2, S3, VPC, RDS, Cloud watch).
• Experience / Knowledge on tools like Fortify and Nessus.
• Experience in handling logging tools on docker container images (ex. Fluentd).