5+ LMS administration Jobs in Bangalore (Bengaluru) | LMS administration Job openings in Bangalore (Bengaluru)

Role Overview:

We are seeking a highly skilled and customer-focused Program Manager with strong technical knowledge to join our EdTech company. This individual will play a crucial role in managing online courses, solving customer queries, and ensuring the seamless delivery of educational programs. The ideal candidate will have a deep understanding of the technical aspects of online learning platforms and possess exceptional problem-solving and customer service skills.

Responsibilities:

Course Management:

Oversee the technical aspects of online courses, ensuring smooth integration and functionality.

Collaborate with the content team to ensure courses meet technical specifications and requirements.

Customer Query Resolution:

Act as a primary point of contact for customer inquiries related to technical issues or course content.

Provide prompt and effective solutions to customer problems, escalating issues when necessary.

Platform Optimization:

Continuously assess and optimize the online learning platform for technical efficiency and user experience.

Collaborate with the technical team to implement platform improvements and updates.

Technical Support:

Offer technical support to course creators and instructors, troubleshooting issues related to course creation and delivery.

Conduct training sessions for instructors on platform usage and technical best practices.

Data Analysis:

Utilize data analytics tools to monitor user engagement and identify areas for improvement.

Provide regular reports on technical performance and user activity.

Collaboration with Development Team:

Work closely with the development team to communicate customer feedback and contribute to the improvement of the platform's technical features.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience in program management, preferably in the EdTech industry.

In-depth technical knowledge of online learning platforms, LMS, and e-learning technologies.

Strong problem-solving skills with a customer-centric approach.

Excellent communication skills, both technical and non-technical, to effectively liaise with different stakeholders.

Package: 4L - 6L/yr

Experience: 1 - 2 yrs

Benefits:

Competitive salary with performance-based incentives.

Opportunities for professional development and growth within the company.

A collaborative work environment at the forefront of EdTech innovation.

If you are passionate about education, possess technical acumen, and are dedicated to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

Job Title: Entry-Level Sales Representative

Location: Bangalore, India

About Green Tiger:

Green Tiger is a pioneering player in the Electric Vehicle (EV) industry, committed to creating a sustainable future by offering cutting-edge EV solutions.

Job Description:

As an Entry-Level Sales Representative at Green Tiger, you will play a pivotal role in our mission to promote electric mobility. Your responsibilities will include providing test drives at home for potential customers and actively participating in offline events to showcase our innovative EV products. You will be at the forefront of promoting Green Tiger's vision and helping customers transition to a more eco-friendly and sustainable mode of transportation.

Key Responsibilities:

Conduct Home Test Drives:

Schedule and conduct test drives at the homes or preferred locations of potential customers.

Showcase the features and benefits of our EV models, providing an informative and engaging experience.

Participate in Offline Events:

Represent Green Tiger at various offline events, including exhibitions, auto shows, and community gatherings.

Engage with event attendees, answer inquiries, and provide information about our EV products.

Customer Relationship Building:

Establish a strong rapport with potential customers and address their queries and concerns.

Follow up with leads and maintain a database of interested prospects.

Product Knowledge:

Stay updated on the latest developments in the EV industry and thoroughly understand Green Tiger's product lineup.

Articulate the advantages of our EVs, including cost savings, environmental benefits, and cutting-edge technology.

Sales Reporting:

Maintain accurate records of customer interactions and test drives conducted.

Collaborate with the sales team to generate leads and contribute to the overall sales strategy.

Qualifications:

A Bachelor's degree in a relevant field is preferred but not mandatory.

Strong communication and interpersonal skills.

Enthusiasm for clean energy and a sustainable future.

Willingness to learn and adapt to new technologies and industry trends.

Proactive and self-motivated with a passion for sales and customer engagement.

A valid 2-wheeler driver license is mandatory.

Benefits:

Competitive compensation package.

Training and development opportunities to enhance your sales and product knowledge.

Involvement in a pioneering company that is leading the EV revolution.

Opportunities for career growth and advancement within Green Tiger.

If you are excited about promoting green mobility and being a part of our mission at Green Tiger, we encourage you to apply and be a key player in revolutionizing the electric vehicle industry. Join us in shaping a sustainable future with innovative electric mobility solutions.

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key

Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)

Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners

Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.

Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus

Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills