11+ Issue resolution Jobs in Chennai | Issue resolution Job openings in Chennai

Customer Relationship Executive : 

We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.

To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.

Software Tester Responsibilities:

●Review software requirements and prepare test scenarios.

●Executing tests on software usability.

●Analyzing test results on database impacts, errors or bugs, and usability.

●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

●Interacting with clients to understand product requirements(including visiting the client's base whenever required).

●Participating in design reviews and providing input on requirements, product design, and potential problems.

Software Tester Requirements:

●A bachelor's degree in computer science or a related field(Preferably male candidate).

●Up-to-date knowledge of software test design and testing methodologies.

●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc

●Working knowledge of test techniques and compatibility with various software programs.

●Working knowledge of programming.

●Excellent communication and critical thinking skills.

●Good organizational skills and a detail-oriented mindset.

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Role : Product Manager – Oracle Xstore

Work Location : Any Xebia location

Shift timings : 3 PM to 12 AM

Mode of Work : 3 Days work from office

Qualifications:

• Bachelor’s degree in business, Computer Science, or a related field.
• 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
• Strong knowledge of Xstore POS and Oracle applications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets

Preferred Skills:

• Familiarity with Agile methodologies.
• Experience with product management tools (e.g., JIRA, Trello).
• Understanding of software development processes and lifecycle.

We are looking "SAP SF EC" for Reputed Client @ Permanent Role.

• 3-6 years of Experience with SAP SF EC is must 1 End to End implementation Project experience is must 

• Knowledge in Activate Project Management Methodology 

• Knowledge on ITIL Process 

• Should have experience in Requirement Gathering and completing EC Workbooks 

• Should have experience in Configuration and customisation activities 

• Should have experience in Cut-over activities 

• Should manage customer expectations Person should be proactive 

• Should have drive to complete project deliverables and milestones.

Title : Java Fullstack Developer

Job Location: Hyderabad, Chennai, Vizag, Bangalore, Pune (100% Remote)

Responsibilities

• Strong hands-on experience with Java development.
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs.
• Deploy and maintain Applications/Systems.
• Work with other software engineers for one or more Agile scrum teams assigned to work on the project.
• Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
• issues and plans to technology leadership.
• Develop reusable patterns and encourage innovation that will enhance team velocity.
• Collaborate on the design with other team members and product owners, both inside and outside the scrum team.
• Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks.
• Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines.
• Drive a quality mindset within the team.

Skills & Qualifications Required:

• Bachelor's degree in computer science or information technology
• Minimum 4 Years of experience as Java Development
• Experience with Spring Boot
• Experience with Micro services
• Experience with Angular
• Experience with Rest API
• Must have the ability to learn the concepts of a Software Development Life Cycle.
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Must have the ability to learn to provide support & maintenance for simple to complex software applications.
• Communicates well with working teams. Motivated and willing to take initiative. Capable of working well in a team and collaborative environment.
• Adaptable to change.

Designation: Sr. Software Engineer – React Native

Work Location: Chennai/Bangalore

Experience: 

• 4 - 8 years of experience in development with minimum 2 years in react native.

Description:

• Should have min 2+ years of Hands-on experience in React Native development.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
• Good understanding of Android/ iOS design guidelines, SDK.
• Exposure to building React Native components in native iOS and Android.
• Solve complex technical, scalability or performance challenges.
• Familiarity with code versioning tools such as Git, SVN, Gitlab.

Educational Requirements:

B.E/B.Tech (CS/IT/ECE), MSc (CS), MCA

Bigdata with cloud:

Experience : 5-10 years

Location : Hyderabad/Chennai

Notice period : 15-20 days Max

1.  Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight

2.  Experience in developing lambda functions with AWS Lambda

3.  Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark

4.  Should be able to code in Python and Scala.

5.  Snowflake experience will be a plus

Job Title: Java Team Lead

Experience: 4.5 to 8 years

Notice Period: Up to 30days (Negotiable)

Job Description :

• Experience in Java/J2EE technologies - design development of high-volume, high-performance, high-availability, service-oriented applications
• Design and govern the reusable accelerators, design patterns and reusable technical components (e.g. error handling, logging etc.)
• Strong knowledge in developing scalable web applications using Spring Boot with JDBC, JPA, Security,  RESTful Web Services
• Experience in front end development using HTML5, JQuery, React JS or Angular
• Research and implement new tools, frameworks and patterns to build a hybrid cloud applications
• Strong knowledge in Database – MySQL / PostgreSQL
• Knowledge of deploying applications in Ubuntu on Cloud Infrastructure
• Knowledge of Docker and Kubernetes for automatic application deployment will be an added advantage
• Lead a team and provide technical knowledge to team members during development

Roles & Responsibilities

• Understand the Requirement
• Convert them into Document
• Deliver the Work Product (software components / modules) with Quality
• High level design & Defining Architecture
• Following Coding best practices

Responsibilities of an ABAP developer

Besides coding and developing a SAP module with the help of the programming language, ABAP developers perform a number of other tasks, some of which are given below:

Knowledge of SAP ABAP (OOPS ABAP, MVC, Code pushdown techniques, AMDP and CDS views) and Native HANA

Good Knowledge in  SAP MM Modules (both is important), Able to write Functional document and working knowledge in integration across other SAP modules like SAP SD SAP PP, SAP QM, SAP Finance

SAP ABAP knowledge is expected but should be limited to basic programming and debugging

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.

   

• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD to ensure a consistent experience to the various users on the client's side.

   

• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.

   

• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.

   

• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.

   

• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Skills Required to be an ABAP developer

Extensive prior experience in the field of ABAP programming and SAP modules is an essential skill set required for any person to pursue a career as an ABAP developer. They must have good analytical and problem solving skills in order to carry out their daily functions effectively. In depth knowledge of SAP systems such as FICO, MM and HR is also required for ABAP developers. Prior experience in object oriented programming, ABAP lists and other related fields is also a prerequisite for jobs in this field. In order to communicate with a number of people such as clients, users and other developers, they must possess excellent oral and written communication skills as well as good interpersonal abilities. They must have the capability to work well in a team-based environment as well as on their own since the organizational structure of ABAP developers varies from one company to another.

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics